Current Search:   Caldwell, James (x)

View All Items

  • CSV Spreadsheet
(1 - 2 of 2)
INDIVIDUAL REACTIONS TO ORGANIZATIONAL ETHICAL FAILURES AND RECOVERY ATTEMPTS: A RECOVERY PARADOX?
Title
INDIVIDUAL REACTIONS TO ORGANIZATIONAL ETHICAL FAILURES AND RECOVERY ATTEMPTS: A RECOVERY PARADOX?.
Creator
Caldwell, James, Schminke, Marshall, University of Central Florida
Abstract / Description
ABSTRACT The vast majority of behavioral ethical research focuses on the antecedents of unethical behavior. Consequently, questions involving the consequences of organizational unethical behavior remain largely unanswered. Therefore, extant business ethics research largely neglects the impacts of organizational unethical behavior on individuals. Moreover, questions involving what organizations can do to correct or recover from having engaged in unethical behavior as well as individual...
Show moreABSTRACT The vast majority of behavioral ethical research focuses on the antecedents of unethical behavior. Consequently, questions involving the consequences of organizational unethical behavior remain largely unanswered. Therefore, extant business ethics research largely neglects the impacts of organizational unethical behavior on individuals. Moreover, questions involving what organizations can do to correct or recover from having engaged in unethical behavior as well as individual responses to those efforts are also mostly ignored. Therefore, the purpose of this study is to investigate the impact of unethical activity on employees and explore organizations that have failed ethically and their attempts at recovery. This study explores two issues. First, how do employees react to organizational unethical behavior (OUB) and to what extent are those reactions dependent on contextual and individual factors? Second, to what extent can organizations recover from the negative impacts of ethical failure? More specifically, is it possible for organizations that fail in their ethical responsibilities to recover such that they are paradoxically "better-off" than their counterparts that never failed in the first place? To explore these issues I review, integrate and draw upon the ethical decision-making and service failure recovery literatures for theoretical support. Empirical testing included two studies. The first was a field study using survey data acquired from the Ethics Resource Center (ERC) in which over 29,000 participants were asked about their perceptions of ethics at work. Second, a supplemental field study was conducted in which 100 employees rated the characteristics of unethical acts (e.g. severity). Results revealed a negative direct effect of severity and controllability of the OUB on perceptions of organizational ethicality and a negative direct effect of controllability of the OUB on organizational satisfaction. Ethical context moderated the relationship between OUB controllability and perceived organizational ethicality. Partial support was found for the moderating effects of ethical context on the relationship between OUB severity and perceived organizational ethicality. Results also supported an ethical failure recovery paradox.
Show less
Date Issued
2009
Identifier
CFE0002655, ucf:48243
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0002655
Emotional Labor and Identity Management Among HIV Counselors and Testers
Title
Emotional Labor and Identity Management Among HIV Counselors and Testers.
Creator
Caldwell, James, Anthony, Amanda, Donley, Amy, Gay, David, University of Central Florida
Abstract / Description
Emotional labor, an idea first developed by Arlie Hochschild, became a main component of work developing the field of sociology of emotions. Emotion labor provides a conceptual framework for understanding the outward and inward emotional experiences that are deemed either appropriate or inappropriate during interactions with others, specifically in the workplace. A product and derivation of this emotional labor is carefully outlined display rules. These rules vary from position to position,...
Show moreEmotional labor, an idea first developed by Arlie Hochschild, became a main component of work developing the field of sociology of emotions. Emotion labor provides a conceptual framework for understanding the outward and inward emotional experiences that are deemed either appropriate or inappropriate during interactions with others, specifically in the workplace. A product and derivation of this emotional labor is carefully outlined display rules. These rules vary from position to position, but are often part and parcel of work in the human services sector. This labor can be understood as resulting from the employee's adherence to display rules, which may or may not match the employees' organically felt or perceived emotions at the time. The current study draws from these conceptual frameworks and emotion work typologies introduced by Arlie Hochschild to analyze in-depth, the emotional labor performed by HIV Testers; this study does so through the analytical categories of Bodily Emotion Work, Expressive Emotion Work, and Cognitive Emotion Work. While the current study upholds many conclusions of prior research related to human services, and high rates of emotional labor, this study contributes through introducing the term Emotional Tuning. As based in the dynamic of emotional labor existing between HIV Testers and the patients that they serve, this study puts forth the term Emotional Tuning as the process of one individual scanning or reviewing the emotional state of another. The individual then acts accordingly, based on their interpretation of the other's emotional state, to help influence that emotional state, typically by matching or contrasting with that emotional state. This research contributes by expanding on prior research of emotion work and emotion labor through the specific field of client-based counseling, as there is no known prior research that has delved specifically into the work performed by HIV Testers and the rich experiences had by those delivering HIV results and sexual education, particularly as the emotional labor being studied is not commodified. Such topics as HIV status and sexual health education have been, even recently, overshadowed by stigma. Many Testers in the current study found HIV work to be both the hardest and most rewarding experience of their life. The current study looked closely at the effect that this emotional work had on both the testers interviewed, and the patients they serve and has broad implications for both tester training and client support initiatives.
Show less
Date Issued
2016
Identifier
CFE0006274, ucf:51036
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0006274