Current Search: Clark, M. H. (x)
View All Items
- Title
- Hope and Low Level Literacy of Haitians in Petit-Go(&)#226;ve: Implications for Hope Theory and Adult Literacy Education.
- Creator
-
Grissom, Donita, Nutta, Joyce, Crevecoeur, Edwidge, Clark, M. H., Ana M. Leon, Ana, University of Central Florida
- Abstract / Description
-
This cross-sectional study extended Snyder's Hope Theory (1991) by analyzing the difference in trait hope levels, pathway thinking, and agency thinking of pre-literate (no prior access to literacy) and non-literate (access to literacy, but little or no prior literacy education) Haitian adults. The data were derived from archival records of 135 students enrolled in Haitian-Krey(&)#242;l adult literacy classes in Petit-Go(&)#226;ve, Haiti. Mann-Whitney U results indicated that there were no...
Show moreThis cross-sectional study extended Snyder's Hope Theory (1991) by analyzing the difference in trait hope levels, pathway thinking, and agency thinking of pre-literate (no prior access to literacy) and non-literate (access to literacy, but little or no prior literacy education) Haitian adults. The data were derived from archival records of 135 students enrolled in Haitian-Krey(&)#242;l adult literacy classes in Petit-Go(&)#226;ve, Haiti. Mann-Whitney U results indicated that there were no significant differences in trait hope, pathway thinking, or agency thinking between the pre-literate and non-literate Haitian adults. Both groups reported average trait hope, average pathway thinking, and low agency thinking. Potential implications for adult literacy program and curriculum developers, evaluators, and teachers are discussed.
Show less - Date Issued
- 2014
- Identifier
- CFE0005341, ucf:50480
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005341
- Title
- The Sustained Impact of Prekindergarten Participation on Third Grade Academic Performance.
- Creator
-
Melin, Marissa, Johnson, Jerry, Clark, M. H., Levin, Judith, Rodriguez, Jordan, University of Central Florida
- Abstract / Description
-
In this study, the researcher investigated whether the impact of participating in a prekindergarten program on academic achievement persists through third grade. The study compared three groups of students: students who participated in voluntary prekindergarten, private prekindergarten, and students who did not participate in any prekindergarten program. Using a series of two-factor multivariate analyses of variance (MANOVAs), this investigation found no interaction effects among...
Show moreIn this study, the researcher investigated whether the impact of participating in a prekindergarten program on academic achievement persists through third grade. The study compared three groups of students: students who participated in voluntary prekindergarten, private prekindergarten, and students who did not participate in any prekindergarten program. Using a series of two-factor multivariate analyses of variance (MANOVAs), this investigation found no interaction effects among prekindergarten participation and race, gender, socioeconomic status, presence of a discipline referral, or chronic absenteeism on academic achievement in the third grade. However, there was a main effect for the type of prekindergarten program on academic achievement. Both participants of voluntary prekindergarten and private prekindergarten programs outperformed their peers on both third grade mathematics and third grade reading assessments. Thereby, indicating that prekindergarten participation had sustained effects on academic achievement through third grade regardless of student characteristics. Recommendations for future research include evaluating data collection practices, replicating the study annually to continue to evaluate the prekindergarten programs, and following the same cohort to determine the continued impact prekindergarten participation has on students.
Show less - Date Issued
- 2019
- Identifier
- CFE0007686, ucf:52489
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007686
- Title
- A quasi-experiment on the degree to which i-Ready Reading Instruction predicted Florida state assessment scores for low performing students compared to students on grade level.
- Creator
-
Pierce, Ashley, Sivo, Stephen, Bai, Haiyan, Clark, M. H., Hopp, Carolyn, University of Central Florida
- Abstract / Description
-
The purpose of this study was to determine the degree to which i-Ready(&)#174; Reading Instruction (a computer adaptive testing program) predicted Florida Standards Assessment English Language Arts (FSA ELA) scores for low performing students (Level 1) compared to those who are on grade level (Level 3). Participants included students in seventh grade at a central Florida school district who participated in i-Ready(&)#174; Reading Instruction and who had previously scored a Level 1 or Level 3...
Show moreThe purpose of this study was to determine the degree to which i-Ready(&)#174; Reading Instruction (a computer adaptive testing program) predicted Florida Standards Assessment English Language Arts (FSA ELA) scores for low performing students (Level 1) compared to those who are on grade level (Level 3). Participants included students in seventh grade at a central Florida school district who participated in i-Ready(&)#174; Reading Instruction and who had previously scored a Level 1 or Level 3 on the FSA ELA. A hierarchical multiple regression was run to determine the impact of the interaction effect between prior year FSA performance level and time spent in i-Ready(&)#174; Reading Instruction, while controlling for teacher-level and other student-level variables. Regression analyses indicated that prior year FSA ELA performance level did not moderate the degree to which time spent in i-Ready(&)#174; Reading Instruction predicted FSA ELA score gains. Additionally, when the interaction term was removed from the regression, time spent in i-Ready(&)#174; Reading Instruction did not predict FSA ELA score gains.
Show less - Date Issued
- 2018
- Identifier
- CFE0007234, ucf:52242
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007234
- Title
- Kindergarten is Not Child's Play: An Exploration of Pedagogical Approaches Related to Learning in a Play-Based and a Contemporary Classroom at a Title I Elementary School.
- Creator
-
Allee-Herndon, Karyn, Roberts, Sherron, Lue, Martha, Clark, M. H., Garcia, Jeanette, Hu, Bi Ying, University of Central Florida
- Abstract / Description
-
This dissertation is divided into three separate, related, naturalistic, quasi-experimental research studies, all using data from two kindergarten classes at Gator Elementary, a public Title I elementary school in Sunshine District in Central Florida. Each of these studies tested hypotheses that kindergarten children, especially those from low socioeconomic backgrounds, will show greater gains in receptive vocabulary, executive function, and academic achievement when purposeful play is used...
Show moreThis dissertation is divided into three separate, related, naturalistic, quasi-experimental research studies, all using data from two kindergarten classes at Gator Elementary, a public Title I elementary school in Sunshine District in Central Florida. Each of these studies tested hypotheses that kindergarten children, especially those from low socioeconomic backgrounds, will show greater gains in receptive vocabulary, executive function, and academic achievement when purposeful play is used as a pedagogical approach than similar children in typical, contemporary kindergarten classrooms. The first study explored the effects of play-based and contemporary pedagogical approaches on students' receptive vocabulary using the PPVT-4, the second explored students' executive functions using the BRIEF2, and the third explored students' movements using Actigraph GT9X Link accelerometers. All three studies analyzed these data in relation to students' academic achievement as measured by i-Ready Diagnostic assessments. Statistically significant differences were detected in students' receptive vocabulary and reading growth as well as statistically significant differences in students' executive function health as reported by teachers and reading and math academic growth by classroom conditions. A strong association between receptive vocabulary and reading performances was revealed alongside strong negative correlations between levels of executive function concern and reading performance. No statistical differences in math growth between classrooms were found, although there was a moderate effect size, and less of an association between math performance and executive function presented. While strong correlations between academic achievement and total movement by day or movement types were revealed, these associations were inconsistent. Nor were there significant differences in movement by classroom conditions, although there was a moderate effect size suggesting some differences in movement by condition. The findings from this dissertation, while limited, point to a bourgeoning area of research connecting neuroscientific findings with developmentally appropriate practices to explore effective interventions to increase educational equity for vulnerable students.
Show less - Date Issued
- 2019
- Identifier
- CFE0007596, ucf:52556
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007596
- Title
- The Relationship of Computer Science Immersion in Elementary Schools to Achievement of High Poverty Students.
- Creator
-
Erickson, Keith, Taylor, Rosemarye, Ceballos, Marjorie, Gordon, William, Clark, M. H., University of Central Florida
- Abstract / Description
-
The purpose of this study was to determine if a relationship existed between the implementation of a computer science immersive learning experience and achievement on the Florida Standards Assessment (FSA) English Language Arts (ELA) or the FSA Mathematics. Two research questions, each with two sub-questions, guided the research of the study. The sub-questions addressed historically underrepresented groups in computer science. These subgroups included African Americans, Hispanics, Mixed Race...
Show moreThe purpose of this study was to determine if a relationship existed between the implementation of a computer science immersive learning experience and achievement on the Florida Standards Assessment (FSA) English Language Arts (ELA) or the FSA Mathematics. Two research questions, each with two sub-questions, guided the research of the study. The sub-questions addressed historically underrepresented groups in computer science. These subgroups included African Americans, Hispanics, Mixed Race individuals, and females. Research Question 1 analyzed the relationship between the implementation of the computer science immersive learning experience when a cohort control group design was used. Research Question 2 determined if a relationship existed when the treatment schools were compared to demographically similar schools that did not receive the treatment of computer science immersion. A two-way analysis of variances (ANOVA) was run for each of the research questions with the subgroups of students used as moderators for the treatment. Statistical significance was found for the following groups; fourth grade ELA Hispanic cohort, fourth grade Hispanic mathematics cohort, third grade ELA cohort, third grade mathematics cohort, the ELA treatment group, and the mathematics treatment group. Statistically significant findings showed negative, positive, and neutral effects on the treatment groups. These findings provide implications for the implementation of computer science immersion in other elementary schools with similar student demographic variables. Further investigation is needed to determine other potential impacts on student achievement over time.
Show less - Date Issued
- 2019
- Identifier
- CFE0007627, ucf:52559
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007627
- Title
- The Role of Teacher Perceptions of Response to Intervention, Racial/Ethnic Attitudes, and Self-Efficacy in Special Education Referral Decisions.
- Creator
-
Cash, Kristine, Gill, Michele, Edwards, Oliver, Clark, M. H., Sims, Valerie, University of Central Florida
- Abstract / Description
-
This study is an exploration of the aspects related to the disproportionate representation of minority students in special education. The investigation specifically focused on the relationship between teacher perceptions of Response to Intervention (RTI), teacher racial attitudes, and teacher self-efficacy with respect to their special education referral decisions. Teachers assigned to grades K-5 (n=51), from three Florida public school districts, completed an online survey. The survey...
Show moreThis study is an exploration of the aspects related to the disproportionate representation of minority students in special education. The investigation specifically focused on the relationship between teacher perceptions of Response to Intervention (RTI), teacher racial attitudes, and teacher self-efficacy with respect to their special education referral decisions. Teachers assigned to grades K-5 (n=51), from three Florida public school districts, completed an online survey. The survey included reading four vignettes each describing a fictitious 3rd grade, male, Black/African American student and rating the severity of the academic concern, the severity of the behavior concern, and the likelihood that they would refer the student for a special education evaluation. Participants also completed a revised RTI Survey, the Color-Blind Racial Attitudes Scale (CoBRAS), and the Teachers' Sense of Efficacy Scale (TSES). Spearman's correlation coefficients were calculated as well as an ordinal logistic regression. A statistically significant relationship was found between the Unawareness of Institutional Discrimination subscale score of the CoBRAS and the behavior concern for a student described as having mild behavior and academic concerns. A statistically significant relationship was found between the rating of the behavior concern and the Efficacy in Student Engagement and Efficacy in Classroom Management subscale scores on the TSES for the vignette describing a student with a severe reading concern and a mild behavior concern. The teachers' perceptions of RTI, racial attitudes, and sense of efficacy did not appear to have a statistically significant impact on their rating of the likelihood of referral for any of the students described in the vignettes.
Show less - Date Issued
- 2019
- Identifier
- CFE0007608, ucf:52545
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007608
- Title
- Use of Video-Enhanced Debriefing in Clinical Nursing Skill Acquisition: Indwelling Urinary Catheterization as an Exemplar.
- Creator
-
Hoyt, Erica, Gill, Michele, Clark, M. H., Chase, Susan, Gonzalez, Laura, University of Central Florida
- Abstract / Description
-
Nursing students struggle to acquire and maintain clinical psychomotor skills. Hiring agencies bear the cost of retraining graduate nurses inept with skills learned early in their nursing curriculum. Improperly performed clinical skills pose a risk to patient safety, resulting in pain and suffering for the patient. This empirical study aimed to determine if video-enhanced debriefing (VED) improved initial skill validation scores, skill feedback, satisfaction with learning, and reduced skill...
Show moreNursing students struggle to acquire and maintain clinical psychomotor skills. Hiring agencies bear the cost of retraining graduate nurses inept with skills learned early in their nursing curriculum. Improperly performed clinical skills pose a risk to patient safety, resulting in pain and suffering for the patient. This empirical study aimed to determine if video-enhanced debriefing (VED) improved initial skill validation scores, skill feedback, satisfaction with learning, and reduced skill decay among first-semester, pre-licensure BSN students performing female indwelling urinary catheterization (IUC) in a simulated clinical setting compared to no debriefing. Participants received standard instruction, then video-recorded their IUC skill. Participants randomized into the VED group individually participated in an advocacy/inquiry debriefing with the principal investigator while viewing their performance video. Both groups completed a summative IUC skill validation per standard course instruction and submitted their skill performance ratings. All participants completed a survey including their perceived IUC knowledge, amount of skill practice, learning satisfaction with VED, and an evaluation of their skill performance feedback. All participants re-recorded their IUC skill and received performances ratings with the same instruments again ten weeks after the initial skill validation. The analysis revealed that VED did not improve nursing skills, knowledge, practice, or perceptions of the learning experience compared to the video-only group. Nursing students in the VED condition did rate their skill performance feedback higher than those in the video-only group. Students improved performance in both conditions, showing that learning via video is an effective teaching strategy to enhance student's satisfaction with learning, to engage in repetitive practice with feedback, and to improve learning.
Show less - Date Issued
- 2019
- Identifier
- CFE0007656, ucf:52504
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007656
- Title
- The impact of a strengths-based group counseling intervention on LGBTQ+ young adult's coping, social support, and coming out growth.
- Creator
-
Ali, Shainna, Lambie, Glenn, Barden, Sejal, Clark, M. H., Vaughan, Michelle, University of Central Florida
- Abstract / Description
-
Lesbian, gay, bisexual, transgender, and queer individuals, and those who otherwise identify as a minority in terms of affectional orientation and gender expression identity (LGBTQ+) have a higher rate of mental health concerns than their heterosexual and cisgender counterparts (Meyer, 2003). Young adulthood is a difficult time for individuals who identify as LGBTQ+ as internal identity development processes coincide with stressors from the outside world. The conflict between intrapersonal...
Show moreLesbian, gay, bisexual, transgender, and queer individuals, and those who otherwise identify as a minority in terms of affectional orientation and gender expression identity (LGBTQ+) have a higher rate of mental health concerns than their heterosexual and cisgender counterparts (Meyer, 2003). Young adulthood is a difficult time for individuals who identify as LGBTQ+ as internal identity development processes coincide with stressors from the outside world. The conflict between intrapersonal and interpersonal pressures may evoke a multitude of negative emotions such as anxiety, loneliness, isolation, fear, anger, resentment, shame, guilt, and fear. One difficult task that triggers these depreciating sentiments is the task of managing the process of coming out during LGBTQ+ young adulthood. The tumultuous, transformative coming out process prompts stressors that may cause the increase of mental health concerns for the LGBTQ+ population. Although counselors recognize the need and lack of counselor competency to assist LGBTQ+ individuals, there is limited (a) client-based outcome research and (b) intervention research to assert the efficacy of methods to assist LGBTQ+ young adults during the coming out process. Specifically, no studies were found that examined the efficacy of a group counseling intervention to assist LGBTQ+ young adults through the coming out process.The purpose of this study was to investigate the impact of a strengths-based coming out group counseling intervention on LGBTQ+ young adults' (ages 18-24) levels of coping, appraisal of social support, and coming out growth. In an effort to contribute to the knowledgebase in the fields of counseling and counselor education, the researcher examined (a) if a strengths-based group counseling intervention influences LGBTQ+ young adults' levels of coping (as measured by the Brief COPE [Carver, 1997]), social support (as measured by the Social Support Questionnaire-6 [Sarason, Sarason, Shearin, (&) Pierce, 1987]), and coming out growth (as measured by the Coming Out Growth Scale [Vaughan (&) Waehler, 2010]) over time; (b) the potential relationship between the outcome variables and group therapeutic factors (Therapeutic Factors Inventory(-)Short Form [TFI-S]; Joyce et al., 2011); and (c) the potential relationship between the outcome variables and the participants' demographic data (e.g., age, affectional orientation, level of outness).A one-group, pretest-posttest quasi-experimental design was utilized in this study. Participants received an eight-hour group counseling intervention divided in to four two-hour sessions. The counseling groups were offered at the University of Central Florida's Community Counseling and Research Center (CCRC). There were three data collection points: (a) prior to the first session, (b) after the second session, and (c) at the end of the last session. The final sample size included 26 LGBTQ+ participants. The research questions were examined using: (a) Repeated Measures Multivariate Analysis of Variance (RM-MANOVA), (b) MANOVA, (c) Canonical correlation, (d) Analysis of Variance (ANOVA), (e) Pearson Product Moment Correlations, and (f) Cronbach's alpha reliability analysis.The RM-MANOVA results identified a multivariate within-subjects effect across time (Wilks' ? = .15; F (12, 14) = 6.77, p (<) .001) and 84% of the variance was accounted for by this effect. Analysis of univariate tests indicated that Social Support Number (F [1.63, 68.18] = 13.94, p (<) .01; partial ?(&)#178; = .25), Social Support Satisfaction (F [2, 50] = 10.35, p (<) .001; partial ?(&)#178; = .29), Individualistic Growth (F [2, 50] = 8.22, p (<) .01; partial ?(&)#178; = .25), and Collectivistic Growth (F [2, 50] = 9.85, p (<) .001; partial ?(&)#178; = .28) exhibited change over time. Additionally, relationships were identified between the outcome variables of Individualistic Growth, Adaptive Coping, and Collectivistic Growth and the group therapeutic factors of Secure Emotional Expression, Awareness of Relational Impact, and Social Learning. Furthermore, age of questioning was positively correlated with Collectivistic Growth.In addition to a literature review, the research methods and statistical results are provided. Results of the investigation are reviewed and compared to previous research findings. Further, areas for future research, limitations of the study, and implications for the counseling and counselor education are presented. Implications of the study's findings include: (a) support for the use of a strengths-based group counseling intervention in order to increase social support and coming out growth in LGBTQ+ young adults, (b) empirical evidence of a counseling strategy promoting positive therapeutic outcomes with LGBTQ+ college age clients, and (c) verification of the importance of group therapeutic factors in effective group counseling interventions.
Show less - Date Issued
- 2016
- Identifier
- CFE0006066, ucf:50991
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006066
- Title
- Increasing Metalinguistics Awareness as a Necessary Precursor for Preservice Teachers.
- Creator
-
Schoonmaker, Aimee, Purmensky, Kerry, Nutta, Joyce, Folse, Keith, Clark, M. H., Mihai, Florin, University of Central Florida
- Abstract / Description
-
Metalinguistic awareness (MA) in the context of the present study is the ability to deconstruct and analyze a language's intricate systems, and by doing so, better understand how these systems work. More specifically for the present study, the investigation focused on preservice teachers' MA in relation to grammar and its importance for their future students' understanding of language. Language is at the core of any content area in students' academic lives and it will continue to permeate all...
Show moreMetalinguistic awareness (MA) in the context of the present study is the ability to deconstruct and analyze a language's intricate systems, and by doing so, better understand how these systems work. More specifically for the present study, the investigation focused on preservice teachers' MA in relation to grammar and its importance for their future students' understanding of language. Language is at the core of any content area in students' academic lives and it will continue to permeate all aspects of their studies at all ages. As such, language-related issues should be at the front and center of preservice teachers' preparation.The present study, a quasi-experimental one-group pretest-posttest (Shadish, Cook (&) Campbell, 2002) investigated the metalinguistic awareness of preservice teachers who were enrolled in a face-to-face, undergraduate applied linguistics course at an urban research university in the United States. The metalinguistic awareness in the scope of the present study was directly related to the grammar knowledge of participants, and it was measured by an adapted instrument called ALAT. The results of the current study demonstrate that overall increase of MA is feasible (as attested by the results from research question 1). Nevertheless, further investigations (research questions 2, 3, 4, and 5) demonstrated that teachers' levels of metalinguistic awareness vary significantly. These results echoed previous findings that demonstrated that preservice teachers are not language-knowledgeable enough to deal with myriad issues that involve language, both in relation to students who are native speakers of English and also concerning ELs (Kolln (&) Hancock, 2005; Nutta et al., 2012; Pappamihiell, 2007). Preservice teachers' lack higher level metalinguistic awareness, as evidenced by their limited ability to explain grammar errors and use proper metalanguage while doing so.The main implication of the present study lies in the recommendation that more can and should be done in order to ensure that preservice teachers are receiving the appropriate amount of language-oriented preparation during their college years. The present study offers a confirmatory perspective to previous research findings which found that preservice teachers are not knowledgeable enough in relation to language. Previous studies also pointed out to this lack of preparation as a generator of feelings of inadequacy and anxiety in preservice teachers while foreseeing their future students' language struggles. Nonetheless, the present study also demonstrates that improvement can be achieved in regard to MA teacher preparedness in relatively little amount of time, especially for recognition of grammatical items such as parts of speech and parts of sentence. However, the findings demonstrate that more time is needed to ensure better results for complex grammar analyses such as explanation of grammatical errors.
Show less - Date Issued
- 2015
- Identifier
- CFE0005996, ucf:50779
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005996
- Title
- The Effect of Speech Elicitation Method on Second Language Phonemic Accuracy.
- Creator
-
Carrasquel, Nicole, Farina, Marcella, Folse, Keith, Purmensky, Kerry, Clark, M. H., University of Central Florida
- Abstract / Description
-
The present study, a One-Group Posttest-Only Repeated-Measures Design, examined the effect of speech elicitation method on second language (L2) phonemic accuracy of high functional load initial phonemes found in frequently occurring nouns in American English. This effect was further analyzed by including the variable of first language (L1) to determine if L1 moderated any effects found. The data consisted of audio recordings of 61 adult English learners (ELs) enrolled in English for Academic...
Show moreThe present study, a One-Group Posttest-Only Repeated-Measures Design, examined the effect of speech elicitation method on second language (L2) phonemic accuracy of high functional load initial phonemes found in frequently occurring nouns in American English. This effect was further analyzed by including the variable of first language (L1) to determine if L1 moderated any effects found. The data consisted of audio recordings of 61 adult English learners (ELs) enrolled in English for Academic Purposes (EAP) courses at a large, public, post-secondary institution in the United States. Phonemic accuracy was judged by two independent raters as either approximating a standard American English (SAE) pronunciation of the intended phoneme or not, thus a dichotomous scale, and scores were assigned to each participant in terms of the three speech elicitation methods of word reading, word repetition, and picture naming.Results from a repeated measures ANOVA test revealed a statistically significant difference in phonemic accuracy (F(1.47, 87.93) = 25.94, p = .000) based on speech elicitation method, while the two-factor mixed design ANOVA test indicated no statistically significant differences for the moderator variable of native language. However, post-hoc analyses revealed that mean scores of picture naming tasks differed significantly from the other two elicitation methods of word reading and word repetition.Moreover, the results of this study should heighten attention to the role that various speech elicitation methods, or input modalities, might play on L2 productive accuracy. Implications for practical application suggest that caution should be used when utilizing pictures to elicit specific vocabulary words(-)even high-frequency words(-)as they might result in erroneous productions or no utterance at all. These methods could inform pronunciation instructors about best teaching practices when pronunciation accuracy is the objective. Finally, the impact of L1 on L2 pronunciation accuracy might not be as important as once thought.
Show less - Date Issued
- 2017
- Identifier
- CFE0006725, ucf:51880
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006725
- Title
- The Effect of Feedback Medium on Accuracy with English Articles.
- Creator
-
Giltner, Elizabeth, Nutta, Joyce, Purmensky, Kerry, Clark, M. H., Kaplan, Jeffrey, University of Central Florida
- Abstract / Description
-
Developing and demonstrating English proficiency is a critical skill for non-native English speakers (NNESs) who wish to study in American universities. Unlike their native English speaker (NES) counterparts, NNES students who apply for university admission are required to demonstrate their proficiency in English via tests, such as the Test of English as a Foreign Language (TOEFL), that measure an NNES's ability to understand, speak, read, and write English. Although the number of students...
Show moreDeveloping and demonstrating English proficiency is a critical skill for non-native English speakers (NNESs) who wish to study in American universities. Unlike their native English speaker (NES) counterparts, NNES students who apply for university admission are required to demonstrate their proficiency in English via tests, such as the Test of English as a Foreign Language (TOEFL), that measure an NNES's ability to understand, speak, read, and write English. Although the number of students who have attained those minimum scores is large, there is a large population of adult NNESs enrolled in intensive English programs (IEPs) that are designed to help them improve their proficiency in English and again admission into mainstream university courses. Given that many university instructors require the submission of written work that demonstrates students' understanding of course content, perhaps the most important academic skill developed in IEPs is writing. Furthermore, the lack of attention given to addressing grammatical errors at the tertiary level highlights IEP instructors' need for effective and efficient methods of addressing grammatical errors in NNES writing.The present quantitative study used two experimental designs, a pretest-posttest design and a posttest-only design with proxy pretest (Campbell (&) Stanley, 1963), to investigate the efficacy of two types of indirect corrective feedback (CF) for improving adult, IEP-enrolled, intermediate level NNES writers' (participants) grammatical accuracy in academic papers. Grammatical accuracy for this study was measured by counting the number of errors participants committed when using English definite and indefinite articles in academic papers. The independent variable for this study was the type of CF participants were randomly selected to receive (-) either screencast corrective feedback (SCF) or written corrective feedback (WCF). The dependent variable, which measured the effect of the CF given, was the number of errors participants made with English definite and indefinite articles on three compositions completed to satisfy the requirements of their IEP writing class. The results of the current research demonstrated that participants made similar gains in grammatical accuracy when using CF to revise descriptive compositions. These results are in keeping with the results of previous studies that showed the usefulness of CF for improving grammatical accuracy on revised compositions (Bitchener, 2008, Bitchener (&) Knoch, 2008, 2009a, 2009b, 2010a). However, the improvement observed on the revised descriptive compositions did not transfer to new classification essays, regardless of the type of CF participants received. Participants' lack of grammatical accuracy on new compositions of a different genre effectively illustrated the difficulty English articles pose for NNESs when writing and the need for multiple exposures to CF and writing practice to develop NNESs' ability to consistently use English articles accurately.The main implication of the present study lies in the recommendation of the provision of CF to NNES students and systematic instruction about how to use CF received in order to allow NNESs to become more self-sufficient learners and writers of English.
Show less - Date Issued
- 2016
- Identifier
- CFE0006106, ucf:51187
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006106
- Title
- Customer evaluation of managers' responses to online complaints.
- Creator
-
Olson, Eric, Ro, Heejung, Croes, Robertico, Clark, M. H., Severt, Denver, Oliphant, Rebecca, University of Central Florida
- Abstract / Description
-
Managers have begun to respond to customers' online reviews of services on online review websites. However, it is not known how viewers evaluate company-initiated service recovery in the form of manager responses to online reviews. This research has three objectives: (1) to explore how managers are currently responding to electronic word of mouth; (2) to investigate whether a manager's response to electronic negative word of mouth (eNWOM) positively influences viewers' behavioral intentions; ...
Show moreManagers have begun to respond to customers' online reviews of services on online review websites. However, it is not known how viewers evaluate company-initiated service recovery in the form of manager responses to online reviews. This research has three objectives: (1) to explore how managers are currently responding to electronic word of mouth; (2) to investigate whether a manager's response to electronic negative word of mouth (eNWOM) positively influences viewers' behavioral intentions; (3) to examine which elements in a manager's responses increases viewers' evaluations of trust and behavioral intentions towards the company.Three studies were conducted, one for each objective. Study #1 examined 21,211 online reviews and manager responses from Tripadvisor.com from 184 hotels in five cities. Study #2 was a single-factor between-subject experimental design by manipulating a manager's response to eNWOM (response message vs. no response message) through scenarios. Study #3 was a 2 (procedural justice: high vs. low) x 2 (interactional justice: high vs. low) x 2 (social presence: high vs. low) between-subject experimental design that manipulated manager's responses through scenarios.Findings from Study #1 revealed that managers were more likely to respond to eNWOM compared to neutral word of mouth. A content analysis of 432 company responses to eNWOM determined that managers used nine online review management strategies: appreciation, apology, future patronage encouragement, explanation, follow up, flexibility, correction, compensation, and social presence. Results from Study #2 indicated that viewers were more likely to visit a restaurant when a manager responded to eNWOM compared to no response to eNWOM. Results from Study #3 revealed a three-way interaction of procedural justice, interactional justice, and social presence on trust. There were also main effects of procedural justice and interactional justice on trust. Additionally, results provided partial support for the mediating role of trust in the relationship between the three-way interaction and behavioral intentions. This study contributes to the online service recovery literature and online trust formation literature by enhancing the understanding of how viewers evaluate manager responses to eNWOM and how social presence can be used with procedural justice and interactional justice to enhance trust in the online review management context. Service organizations should create a comprehensive online review system to respond to eNWOM and identify ways to enhance procedural justice, interactional justice, and social presence into their responses. Online review websites should encourage companies to provide managerial response to online complaints and allow for social presence and enhanced creative options in manager responses.
Show less - Date Issued
- 2014
- Identifier
- CFE0005390, ucf:50462
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005390