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SENSEMAKING IN INFORMATION SYSTEMS: TOWARD A SENSEMAKING INQUIRING SYSTEM
Title
SENSEMAKING IN INFORMATION SYSTEMS: TOWARD A SENSEMAKING INQUIRING SYSTEM.
Creator
Parrish, James, Courtney, James, University of Central Florida
Abstract / Description
Complexity and uncertainty have long been problems for organizations of all types. Organizational members do not do a very good job of dealing with the complexity and uncertainty as research shows that when faced with complex situations humans often turn to the same sources of information repeatedly (a practice that will eventually betray them), and/or reduce the amount of scanning that they do (Weick 1995; Boyd and Fulk 1996). Organizations often turn to information systems to help them deal...
Show moreComplexity and uncertainty have long been problems for organizations of all types. Organizational members do not do a very good job of dealing with the complexity and uncertainty as research shows that when faced with complex situations humans often turn to the same sources of information repeatedly (a practice that will eventually betray them), and/or reduce the amount of scanning that they do (Weick 1995; Boyd and Fulk 1996). Organizations often turn to information systems to help them deal with the complexity, but they often take a techno-centric view of knowledge that does not incorporate the human qualities needed for unstructured decisions (Malhotra 1997; Courtney 2001; Malhotra 2001). Additionally, there are times when the information systems that we are using may hinder the processes of dealing with the complexity (Weick and Meader 1993). Weick's (1995) concept of sensemaking is believed to help us to deal with this complexity. In his work with Meader (1993) he wonders what the effects of a sensemaking support system would have, but he does not have the answer because they state that it has not been asked. This dissertation answers the call of Weick and Meader as well as other scholars that have called for sensemaking and human intuition to be included in our information systems. This is accomplished by viewing sensemaking from an inquiring systems perspective (Churchman 1971) to develop a kernel theory that will be used in the context of design science to develop design requirements and principles for a sensemaking system. These design principles are then used to build an instantiation of the system in the form of SenseMan, a system designed to help a local government agency deal with complexity in the context of software updates. Finally the design is evaluated for its effectiveness in dealing with the complexity of in this context using both quantitative and qualitative methods.
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Date Issued
2008
Identifier
CFE0002253, ucf:47834
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0002253
HEALTHCARE INFORMATION SYSTEMS:DESIGN THEORY, PRINCIPLES AND APPLICATION
Title
HEALTHCARE INFORMATION SYSTEMS:DESIGN THEORY, PRINCIPLES AND APPLICATION.
Creator
Richardson, Sandra, Courtney, James, University of Central Florida
Abstract / Description
Healthcare information systems (HISs), as a class of systems, are not currently addressed in the MIS literature. This is in spite of a sharp increase in use over the past few years, and the uniquely qualified role that MIS has in the development of, impact and general understanding of HISs. In this project the design science paradigm frames the development of a set of design principles derived from the synthesis of the design literature, ethics literature, and professional guidelines, from...
Show moreHealthcare information systems (HISs), as a class of systems, are not currently addressed in the MIS literature. This is in spite of a sharp increase in use over the past few years, and the uniquely qualified role that MIS has in the development of, impact and general understanding of HISs. In this project the design science paradigm frames the development of a set of design principles derived from the synthesis of the design literature, ethics literature, and professional guidelines, from both the medical and computing professions. The resulting principles are offered to address the design of healthcare information systems. Action research, a widely accepted methodology for testing design principles derived from the design science paradigm, is employed to test the HIS principles and to implement change in a healthcare organization through the use of an HIS. The action research project was a collaborative effort between a Central Florida hospice and the researcher, the result of which was an advanced directives decision support system. The system was design to meet a number of organizational goals that ranged from tracking compliance with federal regulations to increasing the autonomy of the patients that used the system. The result is a set of tested design principles and lessons learned from both anticipated and unanticipated consequences of the action research project.
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Date Issued
2006
Identifier
CFE0001339, ucf:46960
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0001339
A DIALECTICAL METHODOLOGY FOR DECISION SUPPORT SYSTEMS DESIGN
Title
A DIALECTICAL METHODOLOGY FOR DECISION SUPPORT SYSTEMS DESIGN.
Creator
Elgarah, Wafa, Courtney, James, University of Central Florida
Abstract / Description
As organizations continue to grow in size, reaching global proportions, they have ever increasing impacts on their environments. Some believe that a much broader array of concerns should be brought into organizational decision-making processes, including greater consideration of social, political, ethical and aesthetic factors (Mitroff and Linstone, 1993; Courtney, 2001). Decision environments such as these are decidedly "wicked" (Rittel and Webber, 1973). Designing decision support systems...
Show moreAs organizations continue to grow in size, reaching global proportions, they have ever increasing impacts on their environments. Some believe that a much broader array of concerns should be brought into organizational decision-making processes, including greater consideration of social, political, ethical and aesthetic factors (Mitroff and Linstone, 1993; Courtney, 2001). Decision environments such as these are decidedly "wicked" (Rittel and Webber, 1973). Designing decision support systems in such environments where there is a high level of interconnectedness, issues are overlapping and a multiplicity of stakeholders is involved, is a very complex task. In this dissertation a methodology for the development of a DSS for wicked situations is proposed using the design theory building process suggested by Walls et al. (1992). This proposed theory is based on dialectic theory and the multiple perspective approach suggested by Linstone and Mitroff (1993). The design process consists of identifying relevant stakeholders, their respective worldviews, and conflicts in these worldviews. A design (thesis) and "counter design" (antithesis) are created, and a prototype systems based on these designs are developed. These prototypes are then presented to the different stakeholder groups who engage in a dialogue which leads to the development of a synthesized design. The process is repeated until all conflicts are resolved or resources are exhausted, and a final system is produced. Using action research and system development research methodologies, the proposed design theory was applied to zoning decision process in Orange County, Florida. The results of this study led to the following: 1. It is feasible to implement the MPDP methodology proposed in this dissertation. 2. The MPDP methodology resulted in a synthesized design that accommodates the different views of the stakeholders. 3. The MPDP methodology is suitable for contentious situations and may not be feasible for structured decisions. 4. Most of the subjects did achieve a more understanding of the decision process. These results suggest that the MPDP design theory can be effective in developing decision support systems in contentious situations.
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Date Issued
2005
Identifier
CFE0000883, ucf:46637
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0000883
A METHOD FOR DEVELOPING CHURCHMANIAN KNOWLEDGE MANAGEMENT SYSTEMS
Title
A METHOD FOR DEVELOPING CHURCHMANIAN KNOWLEDGE MANAGEMENT SYSTEMS.
Creator
Linden, Lars, Courtney, James, University of Central Florida
Abstract / Description
Some problems confronted by managers include ill-formulated wicked planning problems, a type of problem that is difficult to solve because, in part, it is difficult to know what the problem is. The Churchmanian Knowledge Management Systems (CKMS) (Richardson & Courtney, 2004) is comprised of design principles for aiding system designers, managers, and clients who make decisions pertaining to these ill-formulated wicked planning problems. Problemography theory is proposed as a method for...
Show moreSome problems confronted by managers include ill-formulated wicked planning problems, a type of problem that is difficult to solve because, in part, it is difficult to know what the problem is. The Churchmanian Knowledge Management Systems (CKMS) (Richardson & Courtney, 2004) is comprised of design principles for aiding system designers, managers, and clients who make decisions pertaining to these ill-formulated wicked planning problems. Problemography theory is proposed as a method for developing a CKMS. The method aims to measure CKMS development by using development tools that enables stakeholders and theoreticians to clarify CKMS development. A study was conducted to test a proof-of-concept development tool. The tool tested is a proposed list of processes that occur during CKMS development, processes derived from ChurchmanÂÂ's (1971) Singerian inquiring systems theory. A gap analysis was performed whereby the proposed processes were compared with the processes found during a case study of people confronting issues related to the ÂÂ"wickedÂÂ" problem of FloridaÂÂ's invasive plant problem. A second study was conducted to explore possible design principles for developing a CKMS. Two proposed design principles, Every Person Principle and Connectedness Caretaker Principle, were used to develop a Describe a Wicked Problem Inquiring System (DAWP), a Web site which aims to enable inquirers to confront wicked problems. Participants in the study formulated problems related to FloridaÂÂ's native plants and suggested potential solutions. Using WengrafÂÂ's (2001) theory-driven qualitative research, interviews with participants were analyzed and the results suggest that the Web site being developed enabled the consideration of the ethical ramifications of knowledge.
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Date Issued
2010
Identifier
CFE0003098, ucf:48312
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0003098
Creating Art That Truly Reflects the Community: An Exploration Into Facilitation of Devised, Community-Engaged Performance
Title
Creating Art That Truly Reflects the Community: An Exploration Into Facilitation of Devised, Community-Engaged Performance.
Creator
Grile, Courtney, Weaver, Earl, Brown, James, McDonald, Holly, Kovac, Kim, University of Central Florida
Abstract / Description
One purpose of community-engaged work is to build and reflect the community; to allow their voice to be heard. This research explores the relationship between the professional artist facilitator and participants in a community-engaged setting while applying devised theatre practices. The facilitating artist brings to the group their expertise in playmaking and storytelling. The research centers on how a facilitating artist might approach devising a community-engaged performance project with...
Show moreOne purpose of community-engaged work is to build and reflect the community; to allow their voice to be heard. This research explores the relationship between the professional artist facilitator and participants in a community-engaged setting while applying devised theatre practices. The facilitating artist brings to the group their expertise in playmaking and storytelling. The research centers on how a facilitating artist might approach devising a community-engaged performance project with awareness of his/her ability to influence the group. How can the facilitator channel their influence to provide productive guidance for the collective creativity in order to honor the community's intent and minimize the distortion created by the facilitator's perspective? Are there guidelines that can be established in order to ensure that the community's voice is undiluted? I begin by engaging in dialogue with established current practitioners in the field and examining literature published on the subject with this goal in mind. From this research a roadmap of perils and pitfalls, signs to look for that indicate tension or discomfort within the group, and techniques and tips for productively refocusing the group's work have been created. The objective of the research is to formulate a philosophy on facilitation that aligns with my artistic mission and values, ensuring the work truly builds and reflects the communities from which it is produced.
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Date Issued
2013
Identifier
CFE0005095, ucf:50737
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0005095