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THE EFFECT OF TOURIST THEFT ON FUTURE TRAVEL DECISIONS
Title
THE EFFECT OF TOURIST THEFT ON FUTURE TRAVEL DECISIONS.
Creator
Holcomb, Judith Lynn, Pizam, Abraham, University of Central Florida
Abstract / Description
Past research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has,...
Show morePast research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has, is not a deterrent for visiting a destination where the theft occurred. Results also showed that one aspect of theft that was a deterrent to travel to destinations was how the authorities handled the reporting of the theft. If these findings are confirmed by other studies, then destinations that are afflicted by such thefts should not necessarily see a reduction in tourist arrivals.
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Date Issued
2004
Identifier
CFE0000132, ucf:46202
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0000132
THE EFFECT OF TOURIST THEFT ON FUTURE TRAVEL DECISIONS
Title
THE EFFECT OF TOURIST THEFT ON FUTURE TRAVEL DECISIONS.
Creator
Holcomb, Judith Lynn, Pizam, Abraham, University of Central Florida
Abstract / Description
Past research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has,...
Show morePast research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has, is not a deterrent for visiting a destination where the theft occurred. Results also showed that one aspect of theft that was a deterrent to travel to destinations was how the authorities handled the reporting of the theft. If these findings are confirmed by other studies, then destinations that are afflicted by such thefts should not necessarily see a reduction in tourist arrivals.
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Date Issued
2004
Identifier
CFE0000103, ucf:46200
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0000103
GENERAL MANAGERS‟ PERCEPTIONS OF CORPORATE SOCIAL RESPONSIBILITY IN FLORIDA HOTELS
Title
GENERAL MANAGERS‟ PERCEPTIONS OF CORPORATE SOCIAL RESPONSIBILITY IN FLORIDA HOTELS.
Creator
Holcomb, Judith, Pizam, Abraham, University of Central Florida
Abstract / Description
The objective of the study was to identify and measure the magnitude of the gap that may exist between the corporate level Corporate Social Responsibility (CSR) culture and its ensuing policies and their equivalent at the property level. This gap was hypothesized to be a function of a number of personal characteristics of the General Managers (GMs) coupled with the organizational profile of the hotel. The data were collected via an online survey based on a CSR scale developed by Turker (2009)...
Show moreThe objective of the study was to identify and measure the magnitude of the gap that may exist between the corporate level Corporate Social Responsibility (CSR) culture and its ensuing policies and their equivalent at the property level. This gap was hypothesized to be a function of a number of personal characteristics of the General Managers (GMs) coupled with the organizational profile of the hotel. The data were collected via an online survey based on a CSR scale developed by Turker (2009) in combination with other original and previously used smaller scales. The study‟s population consisted of general managers of hotels that were managed by a corporate office and were members of the Central Florida Hotel and Lodging Association and the Florida Restaurant and Lodging Association. In total, 564 hotel GMs were contacted by email by their perspective associations and invited to participate in the study. A total of 123 surveys were returned which equated to a 22% response rate. The results indicated that the gaps for all factors were very small. This suggested that based on the GMs‟ perceptions, there was not much variation between their corporations‟ CSR policies and their properties‟ CSR policies. Hence, because of this small variation, it can be speculated that, in this study, hotel GMs were committed to follow precisely the corporate CSR policies and initiatives at their property levels. Notwithstanding the above, the results supported three hypotheses as follows: (a) the more GMs were involved in the community, the less they were committed to CSR policies relating to the government; (b) the more hours per week GMs spent in community volunteerism, the higher was their commitment to overall CSR policies; and c) the higher was the demonstrated commitment of GMs to their corporation‟s CSR policy regarding responsibility to employees, the more they were rewarded through non-monetary perceived personal success. This study and its ensuing results were of significant importance to the general CSR body of knowledge and unique in terms of their contribution to CSR in the hotel industry. The practical implication from this study was that it sets a number of benchmarks relating to CSR corporate and property level policies and initiatives in a given sector of the hotel industry. In addition, due to the fact that few, if any, gaps were found between the corporate and property level cultures, corporate officers can at least feel fairly comfortable that from the GMs‟ perspectives, CSR initiatives are being implemented at the property level in accordance with corporate policy.
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Date Issued
2010
Identifier
CFE0003466, ucf:48960
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0003466