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Title: A CONTENT ANALYSIS OF JIHADIST MAGAZINES: THEORETICAL PERSPECTIVES.
Creator: Udani, Catalina M, Matusitz, Jonathan, Neuberger, Lindsay; Reynolds, Ted, University of Central Florida
Abstract / Description: During its violent spread across the Middle East, the Islamic State of Iraq and Sham (ISIS) amassed both a local and international following in large part due to its usage of emergent media distribution. Beginning in 2014, ISIS's Ministry of Media published an English-language magazine, Dabiq, disseminating its issues through online platforms. Dabiq and its successor Rumiyah both serve as propagandistic recruitment material for ISIS's international community as well as broadcasting the...
Show moreDuring its violent spread across the Middle East, the Islamic State of Iraq and Sham (ISIS) amassed both a local and international following in large part due to its usage of emergent media distribution. Beginning in 2014, ISIS's Ministry of Media published an English-language magazine, Dabiq, disseminating its issues through online platforms. Dabiq and its successor Rumiyah both serve as propagandistic recruitment material for ISIS's international community as well as broadcasting the message of the jihadist movement to ISIS's enemies. This study analyzed ISIS's publications using a qualitative content analysis in order to identify jihadist recruitment strategies through the perspectives of agenda-setting theory, the diffusion of innovations, symbolic convergence theory, and speech codes theory. These communication theories characterize the roles that civilizational conflict, population demographics, narrative themes, and emergent media play in the diffusion of the jihadist movement. This study samples the textual content and imagery of issues of Dabiq and Rumiyah, using thematic analysis to procedurally code the data by recognizing shared characteristics and concepts. The fundamental goal of this study is to gain a greater understanding of the way ISIS, its members, and the jihadist movement communicate their intentions, with the hope of preventing further recruitment and radicalization. The two following research questions drive this study: (1) What themes are present in the ISIS publications of Dabiq and Rumiyah? (2) How do the themes of these publications vary over time?
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Date Issued: 2018
Identifier: CFH2000351, ucf:52905
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFH2000351

Title: Johnson (&) Johnson's Recall Debacle.
Creator: Eaddy, Lashonda, Holladay, Sherry, Neuberger, Lindsay, Coombs, Timothy, University of Central Florida
Abstract / Description: Johnson (&) Johnson (J(&)J) has been viewed as a role model by many organizations for its successful handling of a 1982 crisis involving cyanide-laced Tylenol capsules that resulted in seven deaths. The public relations community applauded J(&)J for a swift response and for promptly implementing actions to prevent a similar crisis from occurring in the future. However more recently, J(&)J has become a poster child for poor crisis communications amidst a flood of recalls that started in...
Show moreJohnson (&) Johnson (J(&)J) has been viewed as a role model by many organizations for its successful handling of a 1982 crisis involving cyanide-laced Tylenol capsules that resulted in seven deaths. The public relations community applauded J(&)J for a swift response and for promptly implementing actions to prevent a similar crisis from occurring in the future. However more recently, J(&)J has become a poster child for poor crisis communications amidst a flood of recalls that started in November 2009. The present study used concepts from Coombs' (2004) Situational Crisis Communication Theory (SCCT) and media framing research to develop a coding scheme for a content analysis of newspaper coverage surrounding the 1982 Tylenol recall as well as current recalls issued by J(&)J from November 2009 through April 2012. The samples included newspaper articles from New York Times and Chicago Tribune. Results showed that most of the stories in both samples did not evaluate J(&)J's operational response or reputation overall. However, when the news coverage did evaluate J(&)J, coverage from the 1982 sample was positive and evenly balanced between favorable and unfavorable, compared to negative and unfavorable in the current sample. Additionally, when crisis type was mentioned in the coverage, the 1982 crisis was more likely described as a victim crisis while the current crises were more likely described as an accident or preventable crisis. When the 1982 sample was examined for mentions of previous recalls there were none compared to 80.5% of the current sample mentioning a previous recall. The results support the tenets of SCCT, information giving strategies and reputation management strategies. Additionally, the results provide valuable information for crisis managers regarding the media's inclusion or, lack thereof, organizations' controlled media such as news releases.
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Date Issued: 2012
Identifier: CFE0004372, ucf:52880
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004372

Title: Framing, Public Relations, and Scientology: An Analysis of News Coverage and a Controversial Organization.
Creator: McAllister, Kristy, Sandoval, Jennifer, Neuberger, Lindsay, Coombs, Timothy, University of Central Florida
Abstract / Description: This study investigated the most common frames used in news coverage of the Church of Scientology from 2009 to 2013. Using textual analysis, with framing and public relations theories as lenses, this study examined recent news coverage (-) both print and television (-) to identify frames used, and the potential public relations crises the Church is currently facing due to this media exposure. Analysis showed three major frames used during coverage, along with their corresponding sub-frames,...
Show moreThis study investigated the most common frames used in news coverage of the Church of Scientology from 2009 to 2013. Using textual analysis, with framing and public relations theories as lenses, this study examined recent news coverage (-) both print and television (-) to identify frames used, and the potential public relations crises the Church is currently facing due to this media exposure. Analysis showed three major frames used during coverage, along with their corresponding sub-frames, which highlight certain aspects of the frame: Culture of Abuse (Imprisonment, Controlling, Family Disconnection, Exploitation of Children, Violence, and Financial Abuse), The Information Paradox (Conflicting Information, Simple Misunderstanding, and Non-Traditional Approach), and Leadership Issues (The Problem Lies with Leadership, Celebrity Obsession). Also uncovered were three potential public relations crises: The Mistreatment of Church Members, The Misuse of Funds, and Bad Communication Strategy. The research showed a strong strategic preference of the Church to use legal tactics or denial strategies when dealing with crises. A review of public relations theory suggests that the Church use a more open approach and also incorporate mortification strategies to accept blame and repair their damaged image.
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Date Issued: 2013
Identifier: CFE0004887, ucf:49673
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004887

Title: Help me be healthy: Perceptions of social support in an online weight loss program.
Creator: Davies, Brittany, Sandoval, Jennifer, Neuberger, Lindsay, Hastings, Sally, University of Central Florida
Abstract / Description: As technology changes, so do the ways in which we receive information, provide information and interact with one another. The exchange of social support is increasingly mediated by technology in the realm of health, nutrition, and fitness (Dahl, et al 2015; Wright et al 2011). Commercial weight loss and healthy lifestyle initiatives such as the Beachbody programs incorporate social media and web applications to reach a broader consumer base with individualized programming options. The present...
Show moreAs technology changes, so do the ways in which we receive information, provide information and interact with one another. The exchange of social support is increasingly mediated by technology in the realm of health, nutrition, and fitness (Dahl, et al 2015; Wright et al 2011). Commercial weight loss and healthy lifestyle initiatives such as the Beachbody programs incorporate social media and web applications to reach a broader consumer base with individualized programming options. The present study, guided by optimal matching theory and the helper theory principle, employed online participant-observation and in-depth, semi-structured interviews with Beachbody coaches and participants to investigate how these individuals perceived social support to be enacted in these programs as well as the perceived benefits and challenges of participating in these online groups. The interview transcripts were coded using thematic analysis to identify significant topics based on Owen's (1984) process of identifying recurrence, repetition, and forcefulness. Major benefits for participants included accountability, around the clock access to feedback, and access to a wide range of information. Noted challenges included the lack of personal connection and a need to maintain face-to-face relationships, difficulty sustaining motivation, and financial concerns. Cultivating a genuine feeling of community to facilitate open discussion and sharing was often inconsistent and a challenge to maintain throughout the duration of the program. This study aims to expand our understanding of social support in the context of online fitness and nutrition programs with potential to guide further research in technology-mediated support and how it may affect health. By broadening our understanding of the benefits of online support and how individuals have overcome its challenges in this context, it may help provide direction for the development of future research and similar online health initiatives.
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Date Issued: 2018
Identifier: CFE0007567, ucf:52574
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007567

Title: Provider Recommendation of HPV Vaccination: Bridging the Intention-Behavior Gap.
Creator: Landis, Erica, Neuberger, Lindsay, Sandoval, Jennifer, Miller, Ann, University of Central Florida
Abstract / Description: The present study, guided by preproduction formative research principles, employed in-depth interviews and a brief survey with pediatric healthcare providers (N=15) to investigate the consistency between behavioral intention to strongly recommend the HPV vaccine, and implementation of the actual behavior. Specifically, the Integrative Model of Behavioral Prediction (IMBP) was used as a framework to examine the impact of skills and environmental constraints on that behavioral intention...
Show moreThe present study, guided by preproduction formative research principles, employed in-depth interviews and a brief survey with pediatric healthcare providers (N=15) to investigate the consistency between behavioral intention to strongly recommend the HPV vaccine, and implementation of the actual behavior. Specifically, the Integrative Model of Behavioral Prediction (IMBP) was used as a framework to examine the impact of skills and environmental constraints on that behavioral intention-behavioral performance relationship. Results suggest providers intend to strongly recommend the HPV vaccine at a high level, but actually recommend the vaccine with a slightly lesser frequency. A thematic analysis of interview transcripts yielded a list of skills (e.g., tact, cultural competence) and environmental constraints (e.g., a lack of policy or school entry requirement, limited time designated for each patient) that contribute to that consistency gap. Additionally, healthcare providers indicated several preferences on training design (e.g., Continuing Medical Education course, delivered by medical and communication professionals) that could be used to inform future message construction. Suggestions for overcoming the environmental constraints reported by providers are presented, and implications for incorporating the emergent skills and preferences into training as a novel strategy for improving provider communication about the HPV vaccine outlined.
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Date Issued: 2016
Identifier: CFE0006132, ucf:51162
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006132

Title: An Examination of Serial Arguing and Marital Satisfaction in Premarital Cohabiters and Direct Marriers.
Creator: Reymann, Rachel, Weger, Harry, Hastings, Sally, Neuberger, Lindsay, University of Central Florida
Abstract / Description: Negative communication behaviors that occur prior to marriage often continue into marriage without proper intervention (i.e. marriage counseling). One such communication behavior is the serial argument (i.e. an argument that occurs and reoccurs over time). The topics that married couples argue about offer a unique insight to the health of one's relationship. The present study examined differences between 124 individuals, 93 who cohabited with their spouse prior to marriage and 31 who did not,...
Show moreNegative communication behaviors that occur prior to marriage often continue into marriage without proper intervention (i.e. marriage counseling). One such communication behavior is the serial argument (i.e. an argument that occurs and reoccurs over time). The topics that married couples argue about offer a unique insight to the health of one's relationship. The present study examined differences between 124 individuals, 93 who cohabited with their spouse prior to marriage and 31 who did not, in both the topics and frequency of serial arguments and overall martial satisfaction. The results indicated that there was no difference in frequency (number of topics, within each topic, overall frequency) of serial arguments between both groups. However, individuals who did not live with their spouse prior to marriage experienced lower levels of marital satisfaction when engaged in conflict regarding certain topics than did premarital cohabiters.
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Date Issued: 2016
Identifier: CFE0006167, ucf:51154
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006167

Title: Examining presence and influence of linguistic characteristics in the Twitter discourse surrounding the women's right to drive movement in Saudi Arabia.
Creator: Sahly, Abdulsamad, Kinnally, William, Neuberger, Lindsay, Miller, Ann, University of Central Florida
Abstract / Description: Social media platforms like Facebook and Twitter have been popular tools for social and political movements in non-democratic societies in which traditional media outlets are under government control. Activists in Saudi Arabia, particularly women, have launched several campaigns through social media to demand the right to drive for women. This study used framing theory as the foundation for looking at the degree to which cognitive, emotion, and religious or moral language has been used to...
Show moreSocial media platforms like Facebook and Twitter have been popular tools for social and political movements in non-democratic societies in which traditional media outlets are under government control. Activists in Saudi Arabia, particularly women, have launched several campaigns through social media to demand the right to drive for women. This study used framing theory as the foundation for looking at the degree to which cognitive, emotion, and religious or moral language has been used to frame discussion of this issue on Twitter. Additionally, this study observed the relationship between these linguistic attributes in Twitter and retweeting behavior to understand the characteristics of the discourse that relate to the potential influence of the message. The results suggested that, within the sociopolitical discussion in social media, cognitive language was expressed the most often, particularly insight and causation language. The results also suggested that tweets containing cognitive language are more likely to be retweeted than those with emotion language. However, among the components of cognitive and emotion language, anger was the strongest specific predictor of retweeting behavior. The implications of the presence of linguistic attributes and their relationship to retweeting behavior and suggestions for future communication research within the context of social and political movements are discussed.
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Date Issued: 2016
Identifier: CFE0006386, ucf:51535
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006386

Title: A Complex Calculus: How Message Format and Processing Route Coordinate to Influence HPV Vaccination Message Persuasiveness Among Young Adults.
Creator: Boutemen, Laura, Neuberger, Lindsay, Sellnow, Timothy, Miller, Ann, University of Central Florida
Abstract / Description: Human papillomavirus (HPV) infection may lead to cancer and genital warts yet can be prevented by a safe and effective vaccine recommended for individuals up to 26 years old. HPV vaccination rates remain low among college aged adults that represent a catch-up population still eligible to receive the HPV vaccine. This present study is a theory-based investigation employing the Heuristic Systematic Model to explore the effect of message format and processing route on attitude and behavioral...
Show moreHuman papillomavirus (HPV) infection may lead to cancer and genital warts yet can be prevented by a safe and effective vaccine recommended for individuals up to 26 years old. HPV vaccination rates remain low among college aged adults that represent a catch-up population still eligible to receive the HPV vaccine. This present study is a theory-based investigation employing the Heuristic Systematic Model to explore the effect of message format and processing route on attitude and behavioral intention in the context of HPV vaccination. Undergraduate students aged 17-26 years old (N = 261) from various majors (e.g., STEM, social sciences, humanities) participated in the study. An online message exposure experiment randomly assigned participants one of three messages in different message formats (i.e., accessible, scientific jargon, scientese) promoting HPV vaccination to examine the persuasive potential of clearly worded messages (i.e., accessible message), appropriately used scientific language (i.e., jargon message) and inappropriately used scientific terminology (i.e., scientese message) and the effect of processing route on attitude and behavioral intention pertaining to HPV vaccination. Additionally, the potential impact of scientific literacy was investigated. The three experimental conditions were compared to the control condition that corresponded to no message exposure. Quantitative data analyses revealed the scientese message was associated with higher intention to receive the HPV vaccine than the simply worded message among systematic processors only. Further, systematic processing was related to more favorable attitude toward the message and greater intention to obtain the vaccine. Findings of the current study can help inform future message development to design targeted persuasive messages aiming to encourage vaccination in an effort to augment HPV vaccination rates among the catch-up population.
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Date Issued: 2018
Identifier: CFE0006979, ucf:51658
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006979

Title: Examining the Role of Music Streaming Motives, Social Identification, and Technological Engagement in Digital Music Streaming Service Use.
Creator: Bolduc, Heidi, Kinnally, William, Neuberger, Lindsay, Rubenking, Bridget, University of Central Florida
Abstract / Description: According to the Nielsen Music 360 Research Report, 67% of all music consumers in the United States used digital music streaming services to listen, discover, and share music online in 2014 (The Nielsen Company, 2014). As such, communications scholars and music industry professionals are beginning to recognize the importance of understanding the factors that influence digital music listener behavior. Therefore, this study proposes an expanded theory of planned behavior model (TPB) by...
Show moreAccording to the Nielsen Music 360 Research Report, 67% of all music consumers in the United States used digital music streaming services to listen, discover, and share music online in 2014 (The Nielsen Company, 2014). As such, communications scholars and music industry professionals are beginning to recognize the importance of understanding the factors that influence digital music listener behavior. Therefore, this study proposes an expanded theory of planned behavior model (TPB) by incorporating music streaming motives, social identification, and technological engagement into the original TPB model framework in an effort to gain a better understanding of people's intentions to use digital music streaming services as well as the amount of time spent listening to them. Results suggest that both the original TPB and expanded TPB models can be successfully applied within the context of digital music streaming service use. Specifically, attitudes as well as convenience emerged as positive contributors to intention to use digital music streaming services, while entertainment along with social identification, technological engagement, and behavioral intention emerged as positive contributors to streaming behavior. Additionally, information seeking and pass time emerged as negative contributors to these two behavioral outcomes. However, adding these additional components only improved the overall ability of the expanded model to predict streaming behavior. Both models also explained a larger percentage of intention to use digital music streaming services as compared to total time spent listening. As a result, this study implies the practical importance of understanding the fundamental differences between what drives listener intentions to use digital music streaming services as compared to what drives the actual amount of time listeners spend using digital music streaming services.
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Date Issued: 2016
Identifier: CFE0006266, ucf:51037
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006266

Title: Cognitive Dissonance in the Classroom: The Effects of Hypocrisy on Academic Dishonesty.
Creator: Goldonowicz, Joanna, Miller, Ann, Neuberger, Lindsay, Katt, James, University of Central Florida
Abstract / Description: Academic dishonesty and academic entitlement plague many college campuses. This research applies the theory of cognitive dissonance to the classroom in an attempt to curb academic dishonesty. Hypocrisy, a branch of the theory of cognitive dissonance, has been induced with regards to health and pro-social causes, but has not been applied to the field of higher education. In order to apply the concept of hypocrisy to academic dishonesty, a two-part experiment was conducted. The first portion of...
Show moreAcademic dishonesty and academic entitlement plague many college campuses. This research applies the theory of cognitive dissonance to the classroom in an attempt to curb academic dishonesty. Hypocrisy, a branch of the theory of cognitive dissonance, has been induced with regards to health and pro-social causes, but has not been applied to the field of higher education. In order to apply the concept of hypocrisy to academic dishonesty, a two-part experiment was conducted. The first portion of the experiment was an in-class manipulation and the second portion was an online survey conducted one month after the manipulation. Two hundred two students participated in both portions of the experiment. The participants were randomly assigned to one of four conditions (e.g., hypocrisy, commitment only, mindfulness only, control) and participated in two activities. One month after the manipulation took place, students were sent a link to the online survey with a cover story indicating that the survey was part of a research study. After the survey was closed, participants were debriefed and the data was cleaned. Upon analyzing the data, no significant results were detected. The lack of statistical significance was likely due to the month time lapse and the single dose of the manipulation treatment. Overall, this study pioneers the application of hypocrisy in the field of education and provides guidance for future hypocrisy induction studies.
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Date Issued: 2014
Identifier: CFE0005338, ucf:50483
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005338

Title: An Investigation of Boaters' Attitudes toward and Usage of Targeted Mobile Apps.
Creator: Bowerman, Kamra, Delorme, Denise, Brown, Timothy, Neuberger, Lindsay, University of Central Florida
Abstract / Description: The purpose of this study was to understand boaters' adoption and usage of smartphones and mobile apps as well as to obtain their opinion on potential features of a targeted mobile app being developed as part of a broader interdisciplinary Florida Sea Grant outreach project. Data were gathered from an online survey of a sample of 164 boaters from the surrounding Central Florida area. In contrast with previous empirical mobile app studies, many respondents reported using mobile apps for...
Show moreThe purpose of this study was to understand boaters' adoption and usage of smartphones and mobile apps as well as to obtain their opinion on potential features of a targeted mobile app being developed as part of a broader interdisciplinary Florida Sea Grant outreach project. Data were gathered from an online survey of a sample of 164 boaters from the surrounding Central Florida area. In contrast with previous empirical mobile app studies, many respondents reported using mobile apps for information-seeking versus escape gratifications. Further more than half of the respondents' age sixty-five and over indicated using smartphones and mobile apps. These findings reflected recent national trend data showing shifting gratifications and an increase in technology use among older American adults. In regards to the planned mobile app, the study's respondents had favorable reactions to its potential features and indicated an above average intent toward downloading the app.
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Date Issued: 2013
Identifier: CFE0004655, ucf:49902
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004655

Title: Provider Perceptions of Ableism and Social Support Networks in the Healthcare Setting.
Creator: McCampbell, Darcey, Matusitz, Jonathan, Sandoval, Jennifer, Neuberger, Lindsay, University of Central Florida
Abstract / Description: The objective of this study is to investigate ableism and social support networks in the healthcare setting. Social support networks play an important role in combating emotional distress in healthcare. They provide disabled patients a method for defending against the negative effects of ableism among other stressors. By definition, ableism refers to perceptions that disability is abnormal and undesirable. Ten healthcare providers in central Florida (i.e., in nursing homes, rehabilitation...
Show moreThe objective of this study is to investigate ableism and social support networks in the healthcare setting. Social support networks play an important role in combating emotional distress in healthcare. They provide disabled patients a method for defending against the negative effects of ableism among other stressors. By definition, ableism refers to perceptions that disability is abnormal and undesirable. Ten healthcare providers in central Florida (i.e., in nursing homes, rehabilitation centers, and primary care offices) were interviewed, using in-depth face-to-face qualitative interviewing. Participants were asked questions relating to the effects of ableist language on patients with disabilities as well as the role of social support networks in combating related stress. Throughout the process of data analysis, five major themes arose as most relevant to the research questions proposed: (1) Traditional Social Support, (2) Online Networks as a Source of Informational Support, (3) Concerns about Ableist Language, (4) External Sources of Patient Social Support, and (5) Accommodation and Accessibility.Results indicated a strong preference for traditional social support, as opposed to online support. Traditional social support is offered through accommodation of caregivers, availability of social workers, and creation of support groups. Benefits of online support networks are viewed mainly in terms of fulfilling the informational needs of patients with disabilities. Additionally, while some accommodations for patients with disabilities were described, these dealt primarily with alterations to the physical environment. Results showed a lack of attention paid to ableism in the healthcare field, particularly instances occurring in communication practices. Overall, there is room for improvement in the healthcare field concerning accommodations for patients with disabilities.
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Date Issued: 2013
Identifier: CFE0004715, ucf:49839
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004715

Title: The Darkside of Stereotypes: The Effects of Crime in the Media on Racial Identity and Emotions.
Creator: Campbell, Shantel, Rubenking, Bridget, Kinnally, William, Neuberger, Lindsay, Signorielli, Nancy, University of Central Florida
Abstract / Description: This study investigated how the image of Black criminality in the media affects the racial identity and emotions of Blacks. It also examined how the image of White criminality affects the racial identity and emotions of Whites as a point of comparison. These effects were studied through the lens of self-categorization theory and inter-group emotions theory. SCT posits that a person's biases are a result of how relevant their social identity is to their self-concept. IET posits that the...
Show moreThis study investigated how the image of Black criminality in the media affects the racial identity and emotions of Blacks. It also examined how the image of White criminality affects the racial identity and emotions of Whites as a point of comparison. These effects were studied through the lens of self-categorization theory and inter-group emotions theory. SCT posits that a person's biases are a result of how relevant their social identity is to their self-concept. IET posits that the emotions a person feels are derived from the social group they belong to.This study analyzed 369 responses from participants who were presented with Twitter news pages that presented all Black crime stories, all White crime stories, or negative (no race) stories. Findings showed that both Blacks and Whites decreased self-categorization with their race after viewing same-race criminality news stories. It also found that emotions were affected by content of the newsfeed. Lastly, the study found significant differences in self-categorization based on level of identification.
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Date Issued: 2015
Identifier: CFE0005769, ucf:50111
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005769

Title: Instructor Response to Uncivil Behaviors in the Classroom: An Application of Politeness Theory.
Creator: Yrisarry, Natalie, Miller, Ann, Neuberger, Lindsay, Katt, James, University of Central Florida
Abstract / Description: This study examines levels of politeness in real time instructor responses to classroom incivility behaviors. Student participants were randomly assigned to view a video of an instructor responding to either passive or active student incivility behaviors in various ways. The responses were based on politeness theory conceptualizations of avoidance, mid-level politeness, or bald on record responses. A 2 (i.e., passive, active student incivility) x 3 (i.e., avoidance, mid-level, or bald on...
Show moreThis study examines levels of politeness in real time instructor responses to classroom incivility behaviors. Student participants were randomly assigned to view a video of an instructor responding to either passive or active student incivility behaviors in various ways. The responses were based on politeness theory conceptualizations of avoidance, mid-level politeness, or bald on record responses. A 2 (i.e., passive, active student incivility) x 3 (i.e., avoidance, mid-level, or bald on record instructor response) experimental design formed six conditions. High quality video simulations of a classroom environment, portraying one of the six conditions, were created to specifically address these dimensions. Participants took a web based survey and evaluated the instructor with respect to effectiveness, credibility, and impact on student motivation. Results demonstrate students had most positive responses to bald on record instructor responses to active student incivility. When responding to passive student incivility, a less harsh response (i.e., avoidance, mid-level), while not significantly different from a bald on record response, indicate better outcomes. Therefore, in accordance with politeness theory, instructors should consider the level of imposition created by uncivil student behavior when calibrating responses, as student perceptions can be greatly affected. Theoretical and practical considerations as well as avenues for future research are presented.
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Date Issued: 2015
Identifier: CFE0005746, ucf:50084
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005746

Communication (3)	+ -
communication (2)	+ -
social media (2)	+ -
Ableism (1)	+ -
Academic Dishonesty (1)	+ -

Academic Entitlement (1)	+ -
Activists (1)	+ -
Classroom (1)	+ -
Cognitive Dissonance (1)	+ -
Cognitive language (1)	+ -
Communications Case Study (1)	+ -
Conflict (1)	+ -
Crisis Communication (1)	+ -
Digital Music Streaming Services (1)	+ -
Disability (1)	+ -
Discourse Analysis (1)	+ -
Emotional language (1)	+ -
Framing Theory (1)	+ -
Framing theory (1)	+ -
HPV vaccination (1)	+ -
Hypocrisy (1)	+ -
ISIS (1)	+ -
Integrative model of behavioral prediction (1)	+ -
Johnson & Johnson (1)	+ -
Journalism (1)	+ -
Linguistic attributes (1)	+ -
Marital Satisfaction (1)	+ -
Marriage (1)	+ -
Mass Media (1)	+ -
McNeill Consumer Healthcare (1)	+ -

ETD Collection (13)	+ -
Honors Collection (1)	+ -

University of Central Florida (14)	+ -
Neuberger, Lindsay (13)	+ -
Miller, Ann (5)	+ -
Sandoval, Jennifer (4)	+ -
Kinnally, William (3)	+ -

Coombs, Timothy (2)	+ -
Hastings, Sally (2)	+ -
Katt, James (2)	+ -
Matusitz, Jonathan (2)	+ -
Rubenking, Bridget (2)	+ -
Bolduc, Heidi (1)	+ -
Boutemen, Laura (1)	+ -
Bowerman, Kamra (1)	+ -
Brown, Timothy (1)	+ -
Campbell, Shantel (1)	+ -
Davies, Brittany (1)	+ -
Delorme, Denise (1)	+ -
Eaddy, Lashonda (1)	+ -
Goldonowicz, Joanna (1)	+ -
Holladay, Sherry (1)	+ -
Landis, Erica (1)	+ -
McAllister, Kristy (1)	+ -
McCampbell, Darcey (1)	+ -
Neuberger, Lindsay; Reynolds, Ted (1)	+ -
Reymann, Rachel (1)	+ -
Sahly, Abdulsamad (1)	+ -
Sellnow, Timothy (1)	+ -
Signorielli, Nancy (1)	+ -
Udani, Catalina M (1)	+ -
Weger, Harry (1)	+ -

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