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Title: Organizational Legitimacy as Co-Created Value.
Creator: Olsen, Christina Maria, Dodd, Melissa, Sellnow, Timothy, Sandoval, Jennifer, University of Central Florida
Abstract / Description: The purpose of this study is to explore how co-creational processes contribute to organizational legitimacy as a valuable outcome for organizations. 13 semi-structured in-depth interviews were conducted with digital communication professionals from a variety of organizations in the United States to better understand the use of social media platforms and perceptions of value from engaging with stakeholders in co-creation. Results showed that organizations engaged in co-creation of brand...
Show moreThe purpose of this study is to explore how co-creational processes contribute to organizational legitimacy as a valuable outcome for organizations. 13 semi-structured in-depth interviews were conducted with digital communication professionals from a variety of organizations in the United States to better understand the use of social media platforms and perceptions of value from engaging with stakeholders in co-creation. Results showed that organizations engaged in co-creation of brand meaning via different methods such as referrals and feedback and that organizations reached different kinds of outcomes via these co-creational processes. These include being a resource for stakeholders, gaining brand advocates, reaching organizational goals, and being able to develop as an organization. In addition, results showed organizations that engaged in co-creation of brand meaning put an effort in measuring these processes qualitatively to continuously improve as an organization. Based on these results it was possible to illuminate the relationship that exists between legitimacy and co-creation of brand meaning. Thus, it was discussed organizational legitimacy appears to be an outcome of co-created brand meaning in the form of moral legitimacy and actional legitimacy.
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Date Issued: 2018
Identifier: CFE0007070, ucf:52021
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007070

Title: Gender and Conflict in Long-Term Romantic Relationships.
Creator: Hamlin, Emily, Sandoval, Jennifer, Parrish, Adam, Hastings, Sally, University of Central Florida
Abstract / Description: Conflict is inevitable, but not inherently negative. All relationships face conflict with some frequency and long-term romantic partnerships are no exception. This exploratory qualitative study investigated conflict types, approaches, and affective components using digital conflict journals. Participants logged their relational conflict for one month in order to gain insight into the communication practices and conflict perceptions of couples. A conflict cycle and sensemaking framework was...
Show moreConflict is inevitable, but not inherently negative. All relationships face conflict with some frequency and long-term romantic partnerships are no exception. This exploratory qualitative study investigated conflict types, approaches, and affective components using digital conflict journals. Participants logged their relational conflict for one month in order to gain insight into the communication practices and conflict perceptions of couples. A conflict cycle and sensemaking framework was applied to identify patterns and best practices.
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Date Issued: 2018
Identifier: CFE0007187, ucf:52262
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007187

Title: The Religious Classroom: Analyzing the Cross-Application of Instructional Communication Pedagogy to Youth Ministries.
Creator: Taylor, Lakelyn, Sellnow, Deanna, Kim, Jihyun, Sandoval, Jennifer, University of Central Florida
Abstract / Description: Instructional communication literature suggests that, to achieve optimal student learning outcomes, an instructor must completely engage in all aspects of experiential learning. It follows, then, that youth ministers should also employ experiential learning in their youth ministries to achieve their learning outcome goals among the youth they teach. This research project examined three research questions: 1.) What pedagogical strategies do youth ministers use during large group class sessions...
Show moreInstructional communication literature suggests that, to achieve optimal student learning outcomes, an instructor must completely engage in all aspects of experiential learning. It follows, then, that youth ministers should also employ experiential learning in their youth ministries to achieve their learning outcome goals among the youth they teach. This research project examined three research questions: 1.) What pedagogical strategies do youth ministers use during large group class sessions? 2.) In what ways do youth ministers employ instructional communication best practices within their pedagogical strategies? 3.) What strategies do former students remember their youth minister using the most? The analysis revealed four key conclusions. First, youth ministers privilege lecture-style delivery formats over other formats suggested as key in the instructional communication literature. Second, youth ministers who do implement discussion-based delivery formats predominately use teacher-student rather than student-student discussion, which is also an instructional communication best practice. Third, although youth ministers talk about instructional communication best practices regarding engagement and action, they rarely provide opportunities for students to do so during large group class session. Finally, former students report recalling that youth ministers privilege lecture delivery over student-to-student discussions or active application activities related to their daily lives. Based on these conclusions, several implications and suggestions for future research are proposed.
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Date Issued: 2019
Identifier: CFE0007539, ucf:52612
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007539

Title: Bending the Binary: Effects of Nonbinary Gender Media Representations on Disposition Formation and Media Enjoyment.
Creator: Higley, Diana, Kinnally, William, Sandoval, Jennifer, Hanlon, Christine, University of Central Florida
Abstract / Description: Today, the issue of gender plays a larger role in our social discussions than in the past. Over the last decade, new and groundbreaking television shows and movies that showcase gender nonconforming characters and plots that challenge traditional gender roles have become more common. The aim of the present study was to examine the potential effects of gender-neutral representations in media programming and particularly whether different representations of gender might influence audience...
Show moreToday, the issue of gender plays a larger role in our social discussions than in the past. Over the last decade, new and groundbreaking television shows and movies that showcase gender nonconforming characters and plots that challenge traditional gender roles have become more common. The aim of the present study was to examine the potential effects of gender-neutral representations in media programming and particularly whether different representations of gender might influence audience attitudes toward characters and overall enjoyment of the media. Affective Disposition Theory and Moral Foundations Theory were used as a framework for understanding people's perceptions of gender-neutral media characters. The project involved a pretest/posttest experimental method with random assignment of participants to one of three conditions. Participants completed a pretest including measures of moral modules and trait empathy among other characteristics during week one. The next week, they were assigned to read one of three versions of a dramatic plot synopsis in which the gender of the main character was male, female or ambiguous. After reading the assigned synopsis, participants reported their disposition toward the main character in the stimulus and their enjoyment of the synopsis. Results indicated that depictions of gender that don't activate traditional male and female gender schemas can have a negative influence on the participants' initial dispositions toward the character. The gender representation in the stimulus was not related to reported enjoyment of the plot. Intrinsic moral modules appeared to influence participants' dispositions toward the main character and their enjoyment. However, different modules were important to each of the different outcomes. Implications of the findings are discussed.
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Date Issued: 2019
Identifier: CFE0007469, ucf:52676
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007469

Title: What #NoWomanEver Wants To Hear: The Social Construction of Corrective Facework After Street Harassment.
Creator: Knapp, Emily, Sandoval, Jennifer, Hastings, Sally, Hanlon, Christine, University of Central Florida
Abstract / Description: The purpose of the present study was to investigate the social construction of women's corrective facework after experiencing gender based street harassment. A thematic analysis using open coding was used to explore, examine, and identify themes within the data. Three major themes were revealed in the data and they are 1) a resistance against a cycle of facework, 2) public spaces without accountability, and 3) disproportionate responses from men. In addition to the three themes, I will...
Show moreThe purpose of the present study was to investigate the social construction of women's corrective facework after experiencing gender based street harassment. A thematic analysis using open coding was used to explore, examine, and identify themes within the data. Three major themes were revealed in the data and they are 1) a resistance against a cycle of facework, 2) public spaces without accountability, and 3) disproportionate responses from men. In addition to the three themes, I will present an interpretation of Twitter as a public journal used to resist normative realities of gender based street harassment. These results are important to add to the limited research on the effects of gender based street harassment on women's lived experiences.
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Date Issued: 2018
Identifier: CFE0007032, ucf:51982
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007032

Title: Coming to a full stop: An investigation of menstrual period stigmas in college students.
Creator: O'Toole, Mary, Sellnow, Deanna, Sandoval, Jennifer, Dodd, Melissa, University of Central Florida
Abstract / Description: The focus of this study was to understand perceptions college students have regarding menstruation and if viewing a normalized media message may influence these perceptions. A treatment group of participants was randomly assigned to view an episode of the hit family sitcom Blackish that focused on menstruation and then answer survey questions. A control group of participants only answered the survey questions. A mixed methods analysis revealed three primary conclusions. First, these results...
Show moreThe focus of this study was to understand perceptions college students have regarding menstruation and if viewing a normalized media message may influence these perceptions. A treatment group of participants was randomly assigned to view an episode of the hit family sitcom Blackish that focused on menstruation and then answer survey questions. A control group of participants only answered the survey questions. A mixed methods analysis revealed three primary conclusions. First, these results contradict existing research in that the college students surveyed generally do not hold negative perceptions that may stigmatize menstruation. Second, the treatment that viewed the normalized media message intervention did not report significantly more positive perceptions about menstruation as a natural bodily function than their counterparts in the control group. Third, many participants acknowledged menstruation is a stigmatized topic and media messages not only currently contribute to these attitudes but could be used as a catalyst for guiding society toward normalizing it. These results extend existing research on how people perceive menstruation and on mass media effect research as a means to address stigmatized topics.
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Date Issued: 2018
Identifier: CFE0007066, ucf:51970
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007066

Title: Style Speaks: Clothing Judgments, Gender Stereotypes, and Expectancy Violations of Professional Women.
Creator: Lower, Jamie, Weger, Harry, Sandoval, Jennifer, Miller, Ann, University of Central Florida
Abstract / Description: Clothing is a powerful nonverbal communicative tool and form of self-expression that provides others with clues about our personality, mood, education, culture, financial status, and social ranking, amongst numerous other impression cues. Research shows that physical appearance plays a prominent role in the formation of initial judgments and is significant in shaping a person's overall impression on others (Richmond, McCroskey, (&) Payne, 1991). The present study sought to quantitatively...
Show moreClothing is a powerful nonverbal communicative tool and form of self-expression that provides others with clues about our personality, mood, education, culture, financial status, and social ranking, amongst numerous other impression cues. Research shows that physical appearance plays a prominent role in the formation of initial judgments and is significant in shaping a person's overall impression on others (Richmond, McCroskey, (&) Payne, 1991). The present study sought to quantitatively explore the effect that different styles of dress have on initial judgments formed about women in workplace settings. Using expectancy violation theory, the study investigates workplace gender bias and whether or not certain styles of women's dress garner different initial reactions. Results showed that models in feminine attire are perceived to be lower in ratings of dominance and expertise, and models in more masculine attire are perceived to be lower in ratings of kindness and friendliness.
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Date Issued: 2018
Identifier: CFE0007043, ucf:51971
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007043

Title: Framing, Public Relations, and Scientology: An Analysis of News Coverage and a Controversial Organization.
Creator: McAllister, Kristy, Sandoval, Jennifer, Neuberger, Lindsay, Coombs, Timothy, University of Central Florida
Abstract / Description: This study investigated the most common frames used in news coverage of the Church of Scientology from 2009 to 2013. Using textual analysis, with framing and public relations theories as lenses, this study examined recent news coverage (-) both print and television (-) to identify frames used, and the potential public relations crises the Church is currently facing due to this media exposure. Analysis showed three major frames used during coverage, along with their corresponding sub-frames,...
Show moreThis study investigated the most common frames used in news coverage of the Church of Scientology from 2009 to 2013. Using textual analysis, with framing and public relations theories as lenses, this study examined recent news coverage (-) both print and television (-) to identify frames used, and the potential public relations crises the Church is currently facing due to this media exposure. Analysis showed three major frames used during coverage, along with their corresponding sub-frames, which highlight certain aspects of the frame: Culture of Abuse (Imprisonment, Controlling, Family Disconnection, Exploitation of Children, Violence, and Financial Abuse), The Information Paradox (Conflicting Information, Simple Misunderstanding, and Non-Traditional Approach), and Leadership Issues (The Problem Lies with Leadership, Celebrity Obsession). Also uncovered were three potential public relations crises: The Mistreatment of Church Members, The Misuse of Funds, and Bad Communication Strategy. The research showed a strong strategic preference of the Church to use legal tactics or denial strategies when dealing with crises. A review of public relations theory suggests that the Church use a more open approach and also incorporate mortification strategies to accept blame and repair their damaged image.
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Date Issued: 2013
Identifier: CFE0004887, ucf:49673
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004887

Title: Help me be healthy: Perceptions of social support in an online weight loss program.
Creator: Davies, Brittany, Sandoval, Jennifer, Neuberger, Lindsay, Hastings, Sally, University of Central Florida
Abstract / Description: As technology changes, so do the ways in which we receive information, provide information and interact with one another. The exchange of social support is increasingly mediated by technology in the realm of health, nutrition, and fitness (Dahl, et al 2015; Wright et al 2011). Commercial weight loss and healthy lifestyle initiatives such as the Beachbody programs incorporate social media and web applications to reach a broader consumer base with individualized programming options. The present...
Show moreAs technology changes, so do the ways in which we receive information, provide information and interact with one another. The exchange of social support is increasingly mediated by technology in the realm of health, nutrition, and fitness (Dahl, et al 2015; Wright et al 2011). Commercial weight loss and healthy lifestyle initiatives such as the Beachbody programs incorporate social media and web applications to reach a broader consumer base with individualized programming options. The present study, guided by optimal matching theory and the helper theory principle, employed online participant-observation and in-depth, semi-structured interviews with Beachbody coaches and participants to investigate how these individuals perceived social support to be enacted in these programs as well as the perceived benefits and challenges of participating in these online groups. The interview transcripts were coded using thematic analysis to identify significant topics based on Owen's (1984) process of identifying recurrence, repetition, and forcefulness. Major benefits for participants included accountability, around the clock access to feedback, and access to a wide range of information. Noted challenges included the lack of personal connection and a need to maintain face-to-face relationships, difficulty sustaining motivation, and financial concerns. Cultivating a genuine feeling of community to facilitate open discussion and sharing was often inconsistent and a challenge to maintain throughout the duration of the program. This study aims to expand our understanding of social support in the context of online fitness and nutrition programs with potential to guide further research in technology-mediated support and how it may affect health. By broadening our understanding of the benefits of online support and how individuals have overcome its challenges in this context, it may help provide direction for the development of future research and similar online health initiatives.
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Date Issued: 2018
Identifier: CFE0007567, ucf:52574
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007567

Title: Provider Recommendation of HPV Vaccination: Bridging the Intention-Behavior Gap.
Creator: Landis, Erica, Neuberger, Lindsay, Sandoval, Jennifer, Miller, Ann, University of Central Florida
Abstract / Description: The present study, guided by preproduction formative research principles, employed in-depth interviews and a brief survey with pediatric healthcare providers (N=15) to investigate the consistency between behavioral intention to strongly recommend the HPV vaccine, and implementation of the actual behavior. Specifically, the Integrative Model of Behavioral Prediction (IMBP) was used as a framework to examine the impact of skills and environmental constraints on that behavioral intention...
Show moreThe present study, guided by preproduction formative research principles, employed in-depth interviews and a brief survey with pediatric healthcare providers (N=15) to investigate the consistency between behavioral intention to strongly recommend the HPV vaccine, and implementation of the actual behavior. Specifically, the Integrative Model of Behavioral Prediction (IMBP) was used as a framework to examine the impact of skills and environmental constraints on that behavioral intention-behavioral performance relationship. Results suggest providers intend to strongly recommend the HPV vaccine at a high level, but actually recommend the vaccine with a slightly lesser frequency. A thematic analysis of interview transcripts yielded a list of skills (e.g., tact, cultural competence) and environmental constraints (e.g., a lack of policy or school entry requirement, limited time designated for each patient) that contribute to that consistency gap. Additionally, healthcare providers indicated several preferences on training design (e.g., Continuing Medical Education course, delivered by medical and communication professionals) that could be used to inform future message construction. Suggestions for overcoming the environmental constraints reported by providers are presented, and implications for incorporating the emergent skills and preferences into training as a novel strategy for improving provider communication about the HPV vaccine outlined.
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Date Issued: 2016
Identifier: CFE0006132, ucf:51162
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006132

Title: Transitions in Polyamorous Identity and Intercultural Communication: An Application of Identity Management Theory.
Creator: Table, Allison, Weger, Harry, Hastings, Sally, Sandoval, Jennifer, University of Central Florida
Abstract / Description: This thesis examines the intercultural communicative strategies and non-monogamous identity formation of polyamorous individuals. The purpose of this study is to investigate the identity management tactics that polyamorous individuals utilize to navigate a society in which monogamy is the norm. Interactions of polyamorous individuals within a monoganormative society are treated as a type of intercultural communication due to the contrasting cultural identities and communication rules. E...
Show moreThis thesis examines the intercultural communicative strategies and non-monogamous identity formation of polyamorous individuals. The purpose of this study is to investigate the identity management tactics that polyamorous individuals utilize to navigate a society in which monogamy is the norm. Interactions of polyamorous individuals within a monoganormative society are treated as a type of intercultural communication due to the contrasting cultural identities and communication rules. E-interviews with 38 polyamorous individuals provided basis for phone and Skype interviews. The Retrospective Interview Technique (Huston, Surra, Fitzgerald, (&) Cate, 1981) required interviewees to recall development of their polyamorous identity and interactions with monogamous others from the past to present day. Twenty-two interviews produced the phases of identity management, including Trial and Error, Enmeshment (Mixing Up), and Renegotiation. Analyzing interviewees' communication also produced the themes of managing stigma and impressions of the relationship identity. Implications of the study include a richer understanding of polyamorous identity management, polyamory as a relationship orientation, and a new perspective in applying identity management theory.
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Date Issued: 2016
Identifier: CFE0006187, ucf:51153
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006187

Title: Blogging Love After Loss: How Widows Use Facework When Revealing Their New Relationships Online.
Creator: Baker, Sunshine, Hastings, Sally, Weger, Harry, Sandoval, Jennifer, University of Central Florida
Abstract / Description: Expressions of identity are increasingly occurring in online communication as a variety of social media have emerged. People establish and manage identities online, and experience challenges when changing their online image. Widows experience this challenge in a dramatic fashion, especially when they begin to date and reveal new relationships online. The purpose of this study was to examine the expressions of facework in the online writings of widows regarding their new romantic relationships...
Show moreExpressions of identity are increasingly occurring in online communication as a variety of social media have emerged. People establish and manage identities online, and experience challenges when changing their online image. Widows experience this challenge in a dramatic fashion, especially when they begin to date and reveal new relationships online. The purpose of this study was to examine the expressions of facework in the online writings of widows regarding their new romantic relationships. This illuminated the ways in which one population, young widow bloggers, deals with the challenge of online identity management. A systematic thematic analysis was conducted to describe how posts on widow blogs address the positive face needs of remarrying widows. This study discovered evidence of preventive facework, face threats and face attacks, and corrective facework used in online blogs written by widows.
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Date Issued: 2014
Identifier: CFE0005127, ucf:50683
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005127

Title: Women With Influence: Creating A Powerful Woman Leader Identity Through Impression Management.
Creator: Rister, Alex, Hastings, Sally, Sandoval, Jennifer, Miller, Ann, University of Central Florida
Abstract / Description: Women hold few leadership roles in the workplace, and even though research indicates the positive benefits of more women in top positions, leadership has a longstanding association with masculine qualities. If a woman seeks a position of power, she may find herself negotiating between a conflicting (")woman(") identity and (")leader(") role performance. Previous literature on the subject offers two opposing perspectives. While the first school of thought emphasizes the importance of a woman...
Show moreWomen hold few leadership roles in the workplace, and even though research indicates the positive benefits of more women in top positions, leadership has a longstanding association with masculine qualities. If a woman seeks a position of power, she may find herself negotiating between a conflicting (")woman(") identity and (")leader(") role performance. Previous literature on the subject offers two opposing perspectives. While the first school of thought emphasizes the importance of a woman assuming masculine characteristics to successfully assume leadership positions, a second body of research points to gender equality in leadership by driving industries and organizations to change. The current study seeks to determine what kinds of face threats to identity that women leaders encounter in the workplace, how women leaders use impression management to negotiate conflicts between a (")woman(") identity and a (")leader(") role performance, and the kinds of facework utilized to manage those face threats. Qualitative semi-structured interviews with 15 women in leadership positions in the southeast United States revealed participants encountered numerous face threats to identity including positive and negative face threats to their face as hearer, positive face threats to their face as speaker, and the enhancement of negative face by others (-) especially by mentors. Additionally, participants utilized impression management by assuming a masculine gender performance as well as many backstage behaviors, including strategic preparation and planning, in order to be successful. Corrective facework strategies included avoidance and, conversely, direct confrontation.
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Date Issued: 2016
Identifier: CFE0006380, ucf:51511
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006380

Title: "Sealing the Bond": A Qualitative Study of African American Funeral Rituals.
Creator: Grant, Danielle, Hastings, Sally, Sandoval, Jennifer, Musambira, George, University of Central Florida
Abstract / Description: Death is a universal phenomenon; yet, reactions to death are uniquely diverse. Handling the loss of a loved one has the potential to completely change how an individual sees their world, and their response to death can vary by race, religion, gender, and culture. The bereavement process in many ways is culturally guided, and understanding how culture guides the bereavement process through rituals is imperative. Despite cultural difference, responses to death within the academic community are...
Show moreDeath is a universal phenomenon; yet, reactions to death are uniquely diverse. Handling the loss of a loved one has the potential to completely change how an individual sees their world, and their response to death can vary by race, religion, gender, and culture. The bereavement process in many ways is culturally guided, and understanding how culture guides the bereavement process through rituals is imperative. Despite cultural difference, responses to death within the academic community are only representative of one group of people. This study looks at funeral rituals seen within the African American community, and addresses possible meanings behind the rituals discussed. Through the use of focus groups participants were asked about their experiences while attending African American funerals the meaning behind specific rituals. It was found that within African American funerals there are certain acts that hold special significance for the community and work to strengthen the community. Funerals have a larger symbolic meaning to the African American community and those symbols and meanings are discussed within this study.
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Date Issued: 2016
Identifier: CFE0006312, ucf:51579
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006312

Title: Meme World Syndrome: A Critical Discourse Analysis of the First World Problems and Third World Success Internet Memes.
Creator: Chandler, Robert, Sandoval, Jennifer, Kinnally, William, Walls, Douglas, University of Central Florida
Abstract / Description: This thesis applies the theory and method of Critical Discourse Analysis (CDA) to examine the ideological components of the First World Problems (FWP) and Third World Success (TWS) Internet memes. Drawing on analytical concepts from CDA and related perspectives, such as multimodal discourse analysis and social semiotics, the paper analyzes the visual and textual elements of a sample of the FWP and TWS memes. The paper argues that the text and images featured in the memes are ideologically...
Show moreThis thesis applies the theory and method of Critical Discourse Analysis (CDA) to examine the ideological components of the First World Problems (FWP) and Third World Success (TWS) Internet memes. Drawing on analytical concepts from CDA and related perspectives, such as multimodal discourse analysis and social semiotics, the paper analyzes the visual and textual elements of a sample of the FWP and TWS memes. The paper argues that the text and images featured in the memes are ideologically salient and discursively construct oppositional binaries between (")us(") and (")them(") in terms of wealth disparity.
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Date Issued: 2013
Identifier: CFE0004828, ucf:49761
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004828

Title: Multiculturalism as Reported by the European Online Press: A Qualitative Study on the Manifestation of Othering Discourses.
Creator: Chakrabarti, Shomik, Musambira, George, Sandoval, Jennifer, Hastings, Sally, University of Central Florida
Abstract / Description: This study critically examined how issues of multiculturalism and Muslim immigration are discursively constructed within the English language European online press. Through the use of a frame analysis as well as a more focused discourse analysis, an examination was undertaken to uncover how (")us(") versus (")them(") perspectives were manifest within a public discourse. A total of 132 articles from The Daily Mail, Le Monde Diplomatique, Dutchnews.nl, Spiegel Online and The International...
Show moreThis study critically examined how issues of multiculturalism and Muslim immigration are discursively constructed within the English language European online press. Through the use of a frame analysis as well as a more focused discourse analysis, an examination was undertaken to uncover how (")us(") versus (")them(") perspectives were manifest within a public discourse. A total of 132 articles from The Daily Mail, Le Monde Diplomatique, Dutchnews.nl, Spiegel Online and The International Herald Tribune were selected using a systematic sampling method based on the results of a search query for multiculturalism at each news site. The analysis of the data corpus revealed the news media's depiction of multiculturalism and Muslim immigrants as not wholly negative on the surface but under closer scrutiny revealed discursive and linguistic techniques that consistently marginalized and (")othered(") them. The themes found in the data corpus also illuminated a trend of the subordinated population as lacking proper representation and always being spoken for by the news media.
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Date Issued: 2015
Identifier: CFE0005587, ucf:50241
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005587

Title: Layers of Identity (&) Privilege in Legislation: A Critical Discourse Analysis of Senate Bill 744.
Creator: Hewkin, Jessica, Sandoval, Jennifer, Hanlon, Christine, Santana, Maria, University of Central Florida
Abstract / Description: This research examines Senate Bill 744 (S.744) from the 113th Congress of the United States, and its findings will be used as a model to reveal problems in similar legislation. Senate Bill 744 was proposed by the 113th Congress in an attempt to accomplish bi-partisan immigration reform. The bill was viewed (and still is) as a comprehensive compromise, in that neither Democrats nor Republicans were completely satisfied with its result. The outcome was that the legislators who were involved in...
Show moreThis research examines Senate Bill 744 (S.744) from the 113th Congress of the United States, and its findings will be used as a model to reveal problems in similar legislation. Senate Bill 744 was proposed by the 113th Congress in an attempt to accomplish bi-partisan immigration reform. The bill was viewed (and still is) as a comprehensive compromise, in that neither Democrats nor Republicans were completely satisfied with its result. The outcome was that the legislators who were involved in S.744's creation were satisfied that something on the topic of immigration reform had been accomplished (the bill passed the Senate, but never came up for a vote in the House), even if it was not what they, nor their constituents really wanted. S.744 addressed, what the researcher perceives, as the key Democratic and Republican issues concerning immigration reform in the United States, which were status for undocumented immigrants on the left, and increased border security on the right. However, the researcher also notes that neither of these issues were handled well in the bill because of their exclusionary nature, and that is what led her to this research. This study is important because it will highlight legislative failures and look at how representatives can be held more accountable for their use of disingenuous language. This research looks at aspects of identity and privilege as they relate to exclusions from the dominant culture, and consequently the legislative process. The researcher would like to disclose that as an immigrant herself she has first-hand experience of the system's failures, and is approaching this project with personal invested interested in the success of future legislation.
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Date Issued: 2015
Identifier: CFE0005805, ucf:50046
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005805

Title: Changing to a Different Shade of Blue: JetBlue and the Blueprint for Successful Crisis Communication.
Creator: Renner, Catherine, Coombs, Timothy, Holladay, Sherry, Sandoval, Jennifer, University of Central Florida
Abstract / Description: On February 14, 2007, JetBlue Airways experienced a major blow to their well-respected reputation when ten planes were delayed with passengers stranded on board for up to eight hours each. Through intense coverage and negative reporting from the media, JetBlue launched a multi-pronged crisis communication response strategy to repair the damage. Using Situational Crisis Communications Theory (SCCT) as a framework, the research in this study demonstrated the importance of crisis communications...
Show moreOn February 14, 2007, JetBlue Airways experienced a major blow to their well-respected reputation when ten planes were delayed with passengers stranded on board for up to eight hours each. Through intense coverage and negative reporting from the media, JetBlue launched a multi-pronged crisis communication response strategy to repair the damage. Using Situational Crisis Communications Theory (SCCT) as a framework, the research in this study demonstrated the importance of crisis communications planning, corporate apologia, corporate impression management, and image restoration within an organization. A discourse analysis was utilized to identify the types of messages delivered by the media, the crisis response strategies and tactics implemented by JetBlue, and stakeholder reactions to the JetBlue responses. Content from the messages were then placed in appropriate categories identifying the type of strategy and tactic utilized. Category definitions, examples of comments, and the identifying attributes were included to help support that JetBlue was successful in repairing and recovering their reputation.
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Date Issued: 2013
Identifier: CFE0004740, ucf:49842
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004740

Title: Provider Perceptions of Ableism and Social Support Networks in the Healthcare Setting.
Creator: McCampbell, Darcey, Matusitz, Jonathan, Sandoval, Jennifer, Neuberger, Lindsay, University of Central Florida
Abstract / Description: The objective of this study is to investigate ableism and social support networks in the healthcare setting. Social support networks play an important role in combating emotional distress in healthcare. They provide disabled patients a method for defending against the negative effects of ableism among other stressors. By definition, ableism refers to perceptions that disability is abnormal and undesirable. Ten healthcare providers in central Florida (i.e., in nursing homes, rehabilitation...
Show moreThe objective of this study is to investigate ableism and social support networks in the healthcare setting. Social support networks play an important role in combating emotional distress in healthcare. They provide disabled patients a method for defending against the negative effects of ableism among other stressors. By definition, ableism refers to perceptions that disability is abnormal and undesirable. Ten healthcare providers in central Florida (i.e., in nursing homes, rehabilitation centers, and primary care offices) were interviewed, using in-depth face-to-face qualitative interviewing. Participants were asked questions relating to the effects of ableist language on patients with disabilities as well as the role of social support networks in combating related stress. Throughout the process of data analysis, five major themes arose as most relevant to the research questions proposed: (1) Traditional Social Support, (2) Online Networks as a Source of Informational Support, (3) Concerns about Ableist Language, (4) External Sources of Patient Social Support, and (5) Accommodation and Accessibility.Results indicated a strong preference for traditional social support, as opposed to online support. Traditional social support is offered through accommodation of caregivers, availability of social workers, and creation of support groups. Benefits of online support networks are viewed mainly in terms of fulfilling the informational needs of patients with disabilities. Additionally, while some accommodations for patients with disabilities were described, these dealt primarily with alterations to the physical environment. Results showed a lack of attention paid to ableism in the healthcare field, particularly instances occurring in communication practices. Overall, there is room for improvement in the healthcare field concerning accommodations for patients with disabilities.
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Date Issued: 2013
Identifier: CFE0004715, ucf:49839
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004715

communication (6)	+ -
facework (2)	+ -
gender (2)	+ -
mass communication (2)	+ -
media (2)	+ -

qualitative (2)	+ -
Ableism (1)	+ -
African American (1)	+ -
Communications Case Study (1)	+ -
Crisis Communication (1)	+ -
Culture (1)	+ -
Disability (1)	+ -
Discourse Analysis (1)	+ -
Framing Theory (1)	+ -
Funeral (1)	+ -
IDEA Model (1)	+ -
Instructional Communication (1)	+ -
Integrative model of behavioral prediction (1)	+ -
LGBTQ+ (1)	+ -
Orientalism (1)	+ -
Pedagogy (1)	+ -
Public Relations Theories (1)	+ -
Qualitative (1)	+ -
Religious Communication (1)	+ -
Reputation Management (1)	+ -
Ritual (1)	+ -
SCCT (1)	+ -
Scientology (1)	+ -
Social Support (1)	+ -
Social media (1)	+ -

Sandoval, Jennifer (19)	+ -
University of Central Florida (19)	+ -
Hastings, Sally (8)	+ -
Neuberger, Lindsay (4)	+ -
Hanlon, Christine (3)	+ -

Miller, Ann (3)	+ -
Weger, Harry (3)	+ -
Coombs, Timothy (2)	+ -
Dodd, Melissa (2)	+ -
Kinnally, William (2)	+ -
Musambira, George (2)	+ -
Sellnow, Deanna (2)	+ -
Baker, Sunshine (1)	+ -
Chakrabarti, Shomik (1)	+ -
Chandler, Robert (1)	+ -
Davies, Brittany (1)	+ -
Grant, Danielle (1)	+ -
Hamlin, Emily (1)	+ -
Hewkin, Jessica (1)	+ -
Higley, Diana (1)	+ -
Holladay, Sherry (1)	+ -
Kim, Jihyun (1)	+ -
Knapp, Emily (1)	+ -
Landis, Erica (1)	+ -
Lower, Jamie (1)	+ -
Matusitz, Jonathan (1)	+ -
McAllister, Kristy (1)	+ -
McCampbell, Darcey (1)	+ -
O'Toole, Mary (1)	+ -
Olsen, Christina Maria (1)	+ -

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