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The Impact of Technology on Management Control: Degradation, Empowerment, or Technology Dominance?
Title
The Impact of Technology on Management Control: Degradation, Empowerment, or Technology Dominance?.
Creator
Canada, Joseph, Arnold, Vicky, Roberts, Robin, Sutton, Steven, Benford, Tanya, University of Central Florida
Abstract / Description
The evolution of technology brings with it the evolution of business processes. Without a doubt, technology changes how work is performed. At first glance, workplace technology appears to be a great boon to society. However, research presents opposing views on how workplace technologies impact the individual. One perspective argues that organizations utilize technology to redesign work processes, such that the worker requires less skill, autonomy, and compensation. The opposing perspective...
Show moreThe evolution of technology brings with it the evolution of business processes. Without a doubt, technology changes how work is performed. At first glance, workplace technology appears to be a great boon to society. However, research presents opposing views on how workplace technologies impact the individual. One perspective argues that organizations utilize technology to redesign work processes, such that the worker requires less skill, autonomy, and compensation. The opposing perspective argues that organizations utilize technology to empower employees to improve efficiency and profits. This dissertation consists of three interrelated studies examining workplace technology's impact on decision makers. The first study examines the capability of an enterprise system to increase the application of scientific management techniques to middle management and, consequently, to degrade middle management's work by limiting their autonomy. The second study investigates the capability of an enterprise system to facilitate the empowerment of managers via mutual monitoring and social identification. The third study builds upon the first study by examining how limiting autonomy through technology impacts the intrinsic motivation of decision makers and, as a result, affects the decision making process. Study one applies labor process theory to explain how enterprise systems can degrade the work of middle management via scientific management techniques. The purpose of this study is to test if the expectations of labor process theory can be applied to enterprise systems. In order to test this assertion, a field survey utilizing 189 middle managers is employed and the data is analyzed using component based structural equation modeling. The results indicate that enterprise system integration increases two scientific management techniques, formalization and performance measurement, but do not reveal a significant relationship between enterprise system integration and routinization. Interestingly, the results also indicate that routinization is the only scientific management technique, of the three studied, that directly limits the autonomy of the middle managers. Although performance measurement does not reduce autonomy directly, performance measurement interacts with routinization to reduce autonomy. This study contributes to the enterprise system literature by demonstrating enterprise systems' ability to increase the degree of scientific management applied to middle management. It also contributes to labor process theory by revealing that routinization may be the scientific management technique that determines whether other control techniques are utilized in a manner consistent with labor process theory. The ability of an enterprise system to facilitate the application of Mary Parker Follett's managerial control concepts are investigated in the second study. Specifically, Follett theorizes that information sharing facilitates the internalization of group goals and empowers individuals to have more influence and be more effective. This study employs a survey of 206 managers to test the theoretical relationships. The results indicate that enterprise system integration increases information sharing in the form of mutual monitoring, consequently, leading to social identification among peer managers. Additionally, social identification among peer managers empowers managers to have more influence over the organization. The study contributes to empowerment research by acknowledging and verifying the role that social identification plays in translating an empowering work climate into empowered managers. The study's conclusion that enterprise system integration facilitates the application of Follett's managerial control concepts extends both enterprise system and managerial control literature. The third study builds upon study one by examining the affect that autonomy has upon the decision maker. This study marries self-determination theory and technology dominance theory to understand the role that self-determination, intrinsic motivation, and engagement have upon technology dominance. Self-determination theory asserts that higher degrees of self-determination increase intrinsic motivation. Furthermore, self-determination research finds that intrinsic motivation increases engagement, while technology dominance research indicates that lack of engagement is an antecedent of technology dominance. Thus, applying self-determination theory as a predictor of technology dominance suggests that autonomy and relatedness associated with a task increase the intrinsic motivation to complete that task and consequently increase engagement in the task. Task engagement, in turn, reduces the likelihood of technology dominance. The proposed theoretical model is tested experimentally with 83 junior level business students. The results do not support the theoretical model, however the findings reveal that intrinsic motivation does reduce the likelihood of technology dominance. This indicates that intrinsic motivation as a predictor of technology dominance should be further investigated. Additionally, the study contributes to technology dominance literature by exhibiting a more appropriate operationalization of the inappropriate reliance aspect of technology dominance. This dissertation reveals that various theories concerning workplace technology and management control techniques have both validity and limitations. Labor process theorists cannot assume that all technologies and management control techniques are utilized to undermine the employee's value to the organization, as Study 2 reveals that enterprise systems and mutual monitoring lead to empowered managers. Likewise, proponents of enterprise systems cannot assume that the integrated nature of enterprise systems is always utilized in an empowering manner, as Study 1 reveals the increased performance measurement through enterprise systems can be utilized to limit managers in a routinized job environment. While the third study was unable to determine that the control features in technology affect the intrinsic motivation to complete a task, the findings do reveal that intrinsic motivation is directly related to technology dominance. The findings and theoretical refinements demonstrate that workplace technology and management control have a complicated relationship with the employee and that the various theories concerning them cannot be applied universally.
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Date Issued
2013
Identifier
CFE0004980, ucf:49569
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0004980
Rewriting Patriarchal Norms in Academia: Invitational Rhetoric in a Crowdsourced Survey
Title
Rewriting Patriarchal Norms in Academia: Invitational Rhetoric in a Crowdsourced Survey.
Creator
Molko, Rachel, Wheeler, Stephanie, Rounsaville, Angela, Jones, Natasha, University of Central Florida
Abstract / Description
This thesis seeks to understand the how texts are constructed to forward feminist communicative objectives through a case study of Dr. Karen Kelsky's "A Crowdsourced Survey of Sexual Harassment in the Academy.(") In this research, sexual harassment is understood as(&)nbsp;an act of power, sexual in nature, enacted by faculty or staff (employed or contracted in different capacities) in their relations with other faculty or staff, who are often lower ranking.(&)nbsp;By adopting invitational...
Show moreThis thesis seeks to understand the how texts are constructed to forward feminist communicative objectives through a case study of Dr. Karen Kelsky's "A Crowdsourced Survey of Sexual Harassment in the Academy.(") In this research, sexual harassment is understood as(&)nbsp;an act of power, sexual in nature, enacted by faculty or staff (employed or contracted in different capacities) in their relations with other faculty or staff, who are often lower ranking.(&)nbsp;By adopting invitational rhetoric as a theoretical framework, this thesis examines the way(&)nbsp;Dr. Karen Kelsky's crowdsourced survey creates the space to articulate and elevate often(&)nbsp;suppressed(&)nbsp;personal testimony regarding sexual harassment.(&)nbsp;By welcoming, and then displaying, narratives that have been deliberately silenced over the course of history, Kelsky's spreadsheet showcases a collective consciousness surrounding sexual harassment in academia. The current scholarship surrounding feminist communicative praxis highlights the importance of the written personal narrative as meaning-making and as a reflective practice, especially through the medium of journaling. However, this research examines how texts can employ personal testimony to co-create meaning as a mode of resistance. In particular, Kelsky's artifacts create a space that privileges and displays situated knowledge about sexual harassment that has been otherwise obfuscated. By conducting a feminist(&)nbsp;rhetorical analysis, this thesis argues that Kelsky's artifacts perform invitational rhetoric that mediates situated knowledge surrounding sexual harassment in the academic workplace.(&)nbsp;Reflection and dialogue shape the nature of storytelling as evoked by the survey, which are approached by this thesis as feminist communicative praxes that are activated throughout engagement with the artifacts.
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Date Issued
2018
Identifier
CFE0007228, ucf:52229
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007228
HEALTHY AGING AND SELF-OBJECTIFICATION: THE IMPACT OF EMPOWERMENT AND FEMINIST ATTITUDES ON BODY IMAGE, EATING BEHAVIOR, AND AGING SATISFACTION
Title
HEALTHY AGING AND SELF-OBJECTIFICATION: THE IMPACT OF EMPOWERMENT AND FEMINIST ATTITUDES ON BODY IMAGE, EATING BEHAVIOR, AND AGING SATISFACTION.
Creator
Grippo, Karen, Tantleff Dunn, Stacey, University of Central Florida
Abstract / Description
The purpose of this study was to contribute to women's healthy aging across the adult lifespan by empirically examining potential protective factors (e.g., empowerment and feminist attitudes) in maintaining positive body image, healthy eating behavior, and aging satisfaction. Objectification Theory (Fredrickson & Roberts, 1997) provided a theoretical framework for understanding the connections between sexual-objectification experiences, media influences, and self-objectification, and the...
Show moreThe purpose of this study was to contribute to women's healthy aging across the adult lifespan by empirically examining potential protective factors (e.g., empowerment and feminist attitudes) in maintaining positive body image, healthy eating behavior, and aging satisfaction. Objectification Theory (Fredrickson & Roberts, 1997) provided a theoretical framework for understanding the connections between sexual-objectification experiences, media influences, and self-objectification, and the resulting negative psychological consequences for women in Western society. This study was the first to examine empowerment in relation to Objectification Theory. Additionally, a developmental perspective was gained by using a diverse sample of young, middle-aged, and older women in the investigation of the impact of self-objectification on aging satisfaction. Results indicated that women of all ages were just as likely to report either body image satisfaction or body image dissatisfaction after accounting for BMI. However, younger women were more likely than older women to view their bodies as objects. Structural Equation Modeling (SEM) was performed utilizing Objectification Theory as a framework for predicting body image, eating behaviors, and aging satisfaction. Empowerment and feminist attitudes were not protective factors in promoting healthy eating behavior and positive thoughts related to body image and aging. The final structural model did, however, provide support for Objectification Theory and its proposed relationships between sexual-objectification experiences and the development of self-objectification and the negative consequences of self-objectification on a variety of health-related constructs. Long-term implications include incorporating this knowledge into empirically supported prevention and intervention programs aimed at reducing body image and eating disturbance and promoting healthy aging across the adult lifespan.
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Date Issued
2011
Identifier
CFE0003966, ucf:48692
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0003966