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(1 - 8 of 8)
- Title
- Guest Satisfaction Analysis of a Casual Dining Restaurant: A comparison of tourist VS non-tourist satisfaction scores.
- Creator
-
Wickey, Jessica, Murphy, Kevin, Ro, Hee Jung, Rompf, Paul, University of Central Florida
- Abstract / Description
-
Purpose - The purpose of this study is to analyze guest/customer satisfaction surveys of a casual dining restaurant in the Orlando, Florida area; specifically, to analyze if there is a difference between satisfaction levels of tourist and non-tourist guests. The guest satisfaction surveys were analyzed on eight dimensions of satisfaction; Pace of Service, Service Overall, Server Communication (&) Accuracy, Food (Taste (&) Quality), Food Preparation, Bar (Beer, Wine, (&) Cocktail),...
Show morePurpose - The purpose of this study is to analyze guest/customer satisfaction surveys of a casual dining restaurant in the Orlando, Florida area; specifically, to analyze if there is a difference between satisfaction levels of tourist and non-tourist guests. The guest satisfaction surveys were analyzed on eight dimensions of satisfaction; Pace of Service, Service Overall, Server Communication (&) Accuracy, Food (Taste (&) Quality), Food Preparation, Bar (Beer, Wine, (&) Cocktail), Gratefulness, and Atmosphere in whole (including atmosphere and cleanliness).The eight dimensions were evaluated in the GPS (guest pulse survey) based on a Net Promoter Score, or NPS(&)#174; system, and were compared by guest type: tourist versus non-tourist. Multiple linear regression analyses results concluded that the dimensions of Pace, Service Overall, Food, Food Preparation, and Atmosphere were predicators of Overall Satisfaction for tourist respondents. Service Overall, Server Communication, and Gratefulness were predictors of Overall Satisfaction for non-tourist respondents.
Show less - Date Issued
- 2013
- Identifier
- CFE0005072, ucf:49965
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005072
- Title
- THE EFFECT OF TOURIST THEFT ON FUTURE TRAVEL DECISIONS.
- Creator
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Holcomb, Judith Lynn, Pizam, Abraham, University of Central Florida
- Abstract / Description
-
Past research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has,...
Show morePast research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has, is not a deterrent for visiting a destination where the theft occurred. Results also showed that one aspect of theft that was a deterrent to travel to destinations was how the authorities handled the reporting of the theft. If these findings are confirmed by other studies, then destinations that are afflicted by such thefts should not necessarily see a reduction in tourist arrivals.
Show less - Date Issued
- 2004
- Identifier
- CFE0000132, ucf:46202
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0000132
- Title
- THE EFFECT OF TOURIST THEFT ON FUTURE TRAVEL DECISIONS.
- Creator
-
Holcomb, Judith Lynn, Pizam, Abraham, University of Central Florida
- Abstract / Description
-
Past research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has,...
Show morePast research has shown that theft is a prevalent crime against tourists. This study's purpose was to determine the effects of past incidents of personal theft on tourists' future decisions to travel by analyzing and comparing those who have experienced personal theft to those who heard of such incidents through personal accounts of friends or family. The findings, which were taken from a survey of 215 respondents, revealed that that experiencing personal theft, or knowing of someone who has, is not a deterrent for visiting a destination where the theft occurred. Results also showed that one aspect of theft that was a deterrent to travel to destinations was how the authorities handled the reporting of the theft. If these findings are confirmed by other studies, then destinations that are afflicted by such thefts should not necessarily see a reduction in tourist arrivals.
Show less - Date Issued
- 2004
- Identifier
- CFE0000103, ucf:46200
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0000103
- Title
- Analyzing Destination Choices of Tourists and Residents from Location Based Social Media Data.
- Creator
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Hasnat, Md Mehedi, Hasan, Samiul, Abdel-Aty, Mohamed, Eluru, Naveen, University of Central Florida
- Abstract / Description
-
Ubiquitous uses of social media platforms in smartphones have created an opportunity to gather digital traces of individual activities at a large scale. Traditional travel surveys fall short in collecting longitudinal travel behavior data for a large number of people in a cost effective way, especially for the transient population such as tourists. This study presents an innovating methodological framework, using machine learning and econometric approaches, to gather and analyze location...
Show moreUbiquitous uses of social media platforms in smartphones have created an opportunity to gather digital traces of individual activities at a large scale. Traditional travel surveys fall short in collecting longitudinal travel behavior data for a large number of people in a cost effective way, especially for the transient population such as tourists. This study presents an innovating methodological framework, using machine learning and econometric approaches, to gather and analyze location-based social media (LBSM) data to understand individual destination choices. First, using Twitter's search interface, we have collected Twitter posts of nearly 156,000 users for the state of Florida. We have adopted several filtering techniques to create a reliable sample from noisy Twitter data. An ensemble classification technique is proposed to classify tourists and residents from user coordinates. The performance of the proposed classifier has been validated using manually labeled data and compared against the state-of-the-art classification methods. Second, using different clustering methods, we have analyzed the spatial distributions of destination choices of tourists and residents. The clusters from tourist destinations revealed most popular tourist spots including emerging tourist attractions in Florida. Third, to predict a tourist's next destination type, we have estimated a Conditional Random Field (CRF) model with reasonable accuracy. Fourth, to analyze resident destination choice behavior, this study proposes an extensive data merging operation among the collected Twitter data and different geographic database from state level data libraries. We have estimated a Panel Latent Segmentation Multinomial Logit (PLSMNL) model to find the characteristics affecting individual destination choices. The proposed PLSMNL model is found to better explain the effects of variables on destination choices compared to trip-specific Multinomial Logit Models. The findings of this study show the potential of LBSM data in future transportation and planning studies where collecting individual activity data is expensive.
Show less - Date Issued
- 2018
- Identifier
- CFE0007012, ucf:52028
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007012
- Title
- The Comradeship of the Open Road: The Identity and Influence of the Tin Can Tourists of the World on Automobility, Florida, and National Tourism.
- Creator
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Burel, David, Foster, Amy, Walker, Ezekiel, Lester, Connie, University of Central Florida
- Abstract / Description
-
The identity of the Tin Can Tourists of the World, the first recreation automobile organization, has been poorly defined in the historical discourse, the factors contributing to the 1919 formation of the organization in Tampa, Florida represents a landmark shift in tourism in America towards the automobile.The group's subsequent solidification of a distinct identity gives insight beyond their organization. The thesis defines their identity as well as looks at their impact on American...
Show moreThe identity of the Tin Can Tourists of the World, the first recreation automobile organization, has been poorly defined in the historical discourse, the factors contributing to the 1919 formation of the organization in Tampa, Florida represents a landmark shift in tourism in America towards the automobile.The group's subsequent solidification of a distinct identity gives insight beyond their organization. The thesis defines their identity as well as looks at their impact on American automobility and tourism. The thesis therefore focuses on the previously undefined concept of recreational automobility giving it definition and showing how the group helped to define it.The group's early role in mass use and adaptation of the automobile for recreation represents the first steps in creating a market for recreational vehicles. The imposition of organization on the camping experience by the Tin Can Tourists and their influence on creating special places for the practice of their activities helped define recreational automobility.The footprint left by the Tin Can Tourists helped shape part of America's modern tourist industry. The legacy of their ideas about recreational automobility also suggests influence they had on later groups using recreational vehicles. This thesis examines and clarifies the identity and influence of the Tin Can Tourists of the World as a window on important trends in automobility and tourism.
Show less - Date Issued
- 2012
- Identifier
- CFE0004306, ucf:49472
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0004306
- Title
- PROPOSING AN ALTERNATIVE FRAMEWORK FOR FEASIBILITY STUDIES FOR LARGE PUBLIC TOURISM INVESTMENTS: A QUANTITATIVE ANALYSIS OF THE ORANGE COUNTY CONVENTION CENTER.
- Creator
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Kock, Marcelinio, Hara, Tadayuki, University of Central Florida
- Abstract / Description
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Numerous studies in the hospitality field have focused on the importance of the convention industry to the economic well being of the local tourism industry. Because of intense competition between convention centers, destinations are practicing strategies of expanding their convention facilities and related infrastructure. Unfortunately, many of these expansions appear to have been based on feasibility studies that failed to present rigorous reviews and examinations regarding alleged claims...
Show moreNumerous studies in the hospitality field have focused on the importance of the convention industry to the economic well being of the local tourism industry. Because of intense competition between convention centers, destinations are practicing strategies of expanding their convention facilities and related infrastructure. Unfortunately, many of these expansions appear to have been based on feasibility studies that failed to present rigorous reviews and examinations regarding alleged claims of positive impacts and over-optimistic operational pro-forma statements. The main objective of this study is to propose an alternative framework for feasibility studies, which consists of an updated, rigorous methodology to calculate a more comprehensive picture, on what convention centers can deliver on public and private investment. Data from the Orange County Convention Center (OCCC) in Orlando, Florida were used for assessing this proposed framework.
Show less - Date Issued
- 2007
- Identifier
- CFE0001629, ucf:47180
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0001629
- Title
- The development of an eco-gastronomic tourism (EGT) supply chain-Analyzing linkages between farmer, restaurants, and tourists in Aruba.
- Creator
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Kock, Marcelino, Hara, Tadayuki, Dickson, Duncan, Murphy, Kevin, Beverly, Monifa, Muller, Christopher, University of Central Florida
- Abstract / Description
-
Purpose of this study is to holistically analyze existing linkages between Aruba's tourism industry, restaurants and local farmers, by examining strategies that constrain the development of linkages between these stakeholders. Previous research indicated that tourism development is often accompanied with increased demand for imported food, which results in foreign exchange leakages, inflation and competition with local production. This phenomenon is very common in the Caribbean, where Aruba,...
Show morePurpose of this study is to holistically analyze existing linkages between Aruba's tourism industry, restaurants and local farmers, by examining strategies that constrain the development of linkages between these stakeholders. Previous research indicated that tourism development is often accompanied with increased demand for imported food, which results in foreign exchange leakages, inflation and competition with local production. This phenomenon is very common in the Caribbean, where Aruba, with its heavy reliance on imported goods and services, is no exception to this occurrence. To comprehend potential problems associated with linking both sectors, these in-depth case study addresses three fundamental questions: a) what is the structure of supply and demand of food for the tourism industry of Aruba?, and b) what factors constrain the development of linkages between international tourism and Aruba's local agriculture? Using an exploratory and stochastic methodological approach, data will be obtained from structured surveys from three different stakeholders in the food supply chain of Aruba. Anticipated findings illustrate that the existing linkage between the tourism industry and agriculture in Aruba is still weak, yet the food consumption and preferences by tourists can contribute in enhancing an eco-gastronomic tourism supply chain.
Show less - Date Issued
- 2013
- Identifier
- CFE0005016, ucf:50015
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005016
- Title
- Sun hunting: adventures and observations among the native and migratory tribes of Florida, including the stoical time-killers of Palm Beach, the gentle and gregarious tin-canners of the remote interior, and the vivacious and semi-violent peoples of Miami and its purlieus.
- Creator
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Roberts, Kenneth Lewis, PALMM (Project)
- Abstract / Description
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Humorous description of 1920s Florida and the customs of the northerners who visit its resorts in Palm Beach and Miami as well as its free auto camps around Tampa.
- Date Issued
- 1922
- Identifier
- AAA6246QF00004/30/200308/02/200413398BfamIa D0QF, ONICF176- 1, FHP C CF 2003-04-30, FIPS12099, FIPS12086, FIPS12057, FCLA url 20040215xOCLC, 55693466, CF00001620, 2572037, ucf:14261
- Format
- E-book
- PURL
- http://purl.flvc.org/fcla/tc/fhp/CF00001620.jpg
