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A SOFTWARE-BASED KNOWLEDGE MANAGEMENT SYSTEM USING NARRATIVE TEXTS

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Date Issued:
2004
Abstract/Description:
Technical and professional communicators have in recent research been challenged to make significant contributions to the field of knowledge management, and to learn or create the new technologies allowing them to do so. The purpose of this dissertation is to make such a combined theoretical and applied contribution from the context of the emerging discipline of Texts and Technology. This dissertation explores the field of knowledge management (KM), particularly its relationship to the related study of artificial intelligence (AI), and then recommends a KM software application based on the principles of narratology and narrative information exchange. The focus of knowledge is shifted from the reductive approach of data and information to a holistic approach of meaning and the way people make sense of complex events as experiences expressed in stories. Such an analysis requires a discussion of the evolution of intelligent systems and narrative theory as well as an examination of existing computerized and non-computerized storytelling systems. After a thorough discussion of these issues, an original software program that is used to collect, analyze, and distribute thematic stories within any hierarchical organization is modeled, exemplified, and explained in detail.
Title: A SOFTWARE-BASED KNOWLEDGE MANAGEMENT SYSTEM USING NARRATIVE TEXTS.
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Name(s): McDaniel, Thomas Rudy, Author
Dombrowski, Paul, Committee Chair
University of Central Florida, Degree Grantor
Type of Resource: text
Date Issued: 2004
Publisher: University of Central Florida
Language(s): English
Abstract/Description: Technical and professional communicators have in recent research been challenged to make significant contributions to the field of knowledge management, and to learn or create the new technologies allowing them to do so. The purpose of this dissertation is to make such a combined theoretical and applied contribution from the context of the emerging discipline of Texts and Technology. This dissertation explores the field of knowledge management (KM), particularly its relationship to the related study of artificial intelligence (AI), and then recommends a KM software application based on the principles of narratology and narrative information exchange. The focus of knowledge is shifted from the reductive approach of data and information to a holistic approach of meaning and the way people make sense of complex events as experiences expressed in stories. Such an analysis requires a discussion of the evolution of intelligent systems and narrative theory as well as an examination of existing computerized and non-computerized storytelling systems. After a thorough discussion of these issues, an original software program that is used to collect, analyze, and distribute thematic stories within any hierarchical organization is modeled, exemplified, and explained in detail.
Identifier: CFE0000012 (IID), ucf:46117 (fedora)
Note(s): 2004-05-01
PhD
College of Arts and Sciences, Department of English
Doctorate
This record was generated from author submitted information.
Subject(s): knowledge management
narrative
narratology
textual analysis
web application
artificial intelligence
Persistent Link to This Record: http://purl.flvc.org/ucf/fd/CFE0000012
Restrictions on Access: campus 2006-07-17
Host Institution: UCF

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