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POST-IMPLEMENTATION SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING (ERP) STUDENT ADMINISTRATION SYSTEMS IN HIGHER EDUCATION INSTITUTIONS

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Date Issued:
2009
Abstract/Description:
This research study investigated the post-implementation experiences of 6 higher education institutions following the initial implementation of a Student Administration ERP system and explored how these institutions used the post-implementation phase to maximize the benefits from the ERP system. A mixed-method approach consisting of an online survey and qualitative case study was utilized for data collection; within-case and cross-case analyses were performed to generate the research results and findings. The overall post-implementation experiences of the case study institutions were found to be similar in nature, regardless of institution size. Several post-implementation characteristics were also found to be shared in varying degree among all case studies. Customizations and third-party software were used by all case studies in post-implementation to meet operational needs not provided by the Student ERP system. The number of customizations and enhancements completed or under consideration by the case study institutions indicate that there are many areas in which current Student ERP systems do not fit the needs of higher education institutions. The results of this research can inform and guide higher education administrators on the institutional impacts and changes that will occur in the ERP post-implementation environment. Administrators will be enabled to better evaluate the overall success of their project based upon post-implementation characteristics and experiences of the institutions in this study and apply the outcomes to improve planning for future ERP system projects.
Title: POST-IMPLEMENTATION SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING (ERP) STUDENT ADMINISTRATION SYSTEMS IN HIGHER EDUCATION INSTITUTIONS.
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Name(s): Sullivan, Linda, Author
Bozeman, William, Committee Chair
University of Central Florida, Degree Grantor
Type of Resource: text
Date Issued: 2009
Publisher: University of Central Florida
Language(s): English
Abstract/Description: This research study investigated the post-implementation experiences of 6 higher education institutions following the initial implementation of a Student Administration ERP system and explored how these institutions used the post-implementation phase to maximize the benefits from the ERP system. A mixed-method approach consisting of an online survey and qualitative case study was utilized for data collection; within-case and cross-case analyses were performed to generate the research results and findings. The overall post-implementation experiences of the case study institutions were found to be similar in nature, regardless of institution size. Several post-implementation characteristics were also found to be shared in varying degree among all case studies. Customizations and third-party software were used by all case studies in post-implementation to meet operational needs not provided by the Student ERP system. The number of customizations and enhancements completed or under consideration by the case study institutions indicate that there are many areas in which current Student ERP systems do not fit the needs of higher education institutions. The results of this research can inform and guide higher education administrators on the institutional impacts and changes that will occur in the ERP post-implementation environment. Administrators will be enabled to better evaluate the overall success of their project based upon post-implementation characteristics and experiences of the institutions in this study and apply the outcomes to improve planning for future ERP system projects.
Identifier: CFE0002698 (IID), ucf:48226 (fedora)
Note(s): 2009-08-01
Ed.D.
Education, Department of Educational Research Technology and Leadership
Doctorate
This record was generated from author submitted information.
Subject(s): ERP
enterprise resource planning
post-implementation
higher education
Persistent Link to This Record: http://purl.flvc.org/ucf/fd/CFE0002698
Restrictions on Access: public
Host Institution: UCF

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