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A METHOD FOR DEVELOPING CHURCHMANIAN KNOWLEDGE MANAGEMENT SYSTEMS

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Date Issued:
2010
Abstract/Description:
Some problems confronted by managers include ill-formulated wicked planning problems, a type of problem that is difficult to solve because, in part, it is difficult to know what the problem is. The Churchmanian Knowledge Management Systems (CKMS) (Richardson & Courtney, 2004) is comprised of design principles for aiding system designers, managers, and clients who make decisions pertaining to these ill-formulated wicked planning problems. Problemography theory is proposed as a method for developing a CKMS. The method aims to measure CKMS development by using development tools that enables stakeholders and theoreticians to clarify CKMS development. A study was conducted to test a proof-of-concept development tool. The tool tested is a proposed list of processes that occur during CKMS development, processes derived from ChurchmanÂÂ's (1971) Singerian inquiring systems theory. A gap analysis was performed whereby the proposed processes were compared with the processes found during a case study of people confronting issues related to the ÂÂ"wickedÂÂ" problem of FloridaÂÂ's invasive plant problem. A second study was conducted to explore possible design principles for developing a CKMS. Two proposed design principles, Every Person Principle and Connectedness Caretaker Principle, were used to develop a Describe a Wicked Problem Inquiring System (DAWP), a Web site which aims to enable inquirers to confront wicked problems. Participants in the study formulated problems related to FloridaÂÂ's native plants and suggested potential solutions. Using WengrafÂÂ's (2001) theory-driven qualitative research, interviews with participants were analyzed and the results suggest that the Web site being developed enabled the consideration of the ethical ramifications of knowledge.
Title: A METHOD FOR DEVELOPING CHURCHMANIAN KNOWLEDGE MANAGEMENT SYSTEMS.
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Name(s): Linden, Lars, Author
Courtney, James, Committee Chair
University of Central Florida, Degree Grantor
Type of Resource: text
Date Issued: 2010
Publisher: University of Central Florida
Language(s): English
Abstract/Description: Some problems confronted by managers include ill-formulated wicked planning problems, a type of problem that is difficult to solve because, in part, it is difficult to know what the problem is. The Churchmanian Knowledge Management Systems (CKMS) (Richardson & Courtney, 2004) is comprised of design principles for aiding system designers, managers, and clients who make decisions pertaining to these ill-formulated wicked planning problems. Problemography theory is proposed as a method for developing a CKMS. The method aims to measure CKMS development by using development tools that enables stakeholders and theoreticians to clarify CKMS development. A study was conducted to test a proof-of-concept development tool. The tool tested is a proposed list of processes that occur during CKMS development, processes derived from ChurchmanÂÂ's (1971) Singerian inquiring systems theory. A gap analysis was performed whereby the proposed processes were compared with the processes found during a case study of people confronting issues related to the ÂÂ"wickedÂÂ" problem of FloridaÂÂ's invasive plant problem. A second study was conducted to explore possible design principles for developing a CKMS. Two proposed design principles, Every Person Principle and Connectedness Caretaker Principle, were used to develop a Describe a Wicked Problem Inquiring System (DAWP), a Web site which aims to enable inquirers to confront wicked problems. Participants in the study formulated problems related to FloridaÂÂ's native plants and suggested potential solutions. Using WengrafÂÂ's (2001) theory-driven qualitative research, interviews with participants were analyzed and the results suggest that the Web site being developed enabled the consideration of the ethical ramifications of knowledge.
Identifier: CFE0003098 (IID), ucf:48312 (fedora)
Note(s): 2010-05-01
Ph.D.
Business Administration, Department of Management Information Systems
Doctorate
This record was generated from author submitted information.
Subject(s): singerian inquiring systems
knowledge management systems
churchmanian knowledge management systems
problemography
Persistent Link to This Record: http://purl.flvc.org/ucf/fd/CFE0003098
Restrictions on Access: public
Host Institution: UCF

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