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How emoticons affect leader-member exchange
- Date Issued:
- 2013
- Abstract/Description:
- Emoticons have been shown to be the nonverbal cues of computer-mediated communication and could therefore be a rich source of information, but they are not used in the workplace because they are considered unprofessional. This study aimed to look at the effects of emoticons on relationships, specifically between a leader and member. Participants were asked to read a fake email from a fake boss and answer several questions in regard to leader-member exchange, affective presence, perceived message positivity, perceived masculinity/femininity of the fake boss, and perceived professionalism. This study found that the use of a positive emoticon in an email message increased leader-member exchange, mediated by positive affective presence (though the use of the emoticon and positive affective presence were not linked). This study also found that when participants received a message with an emoticon, they found the sender to be both more feminine and less professional.
Title: | How emoticons affect leader-member exchange. |
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Name(s): |
Loglia, Jennifer, Author Bowers, Clint, Committee Chair Fritzsche, Barbara, Committee Member Joseph, Dana, Committee Member , Committee Member University of Central Florida, Degree Grantor |
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Type of Resource: | text | |
Date Issued: | 2013 | |
Publisher: | University of Central Florida | |
Language(s): | English | |
Abstract/Description: | Emoticons have been shown to be the nonverbal cues of computer-mediated communication and could therefore be a rich source of information, but they are not used in the workplace because they are considered unprofessional. This study aimed to look at the effects of emoticons on relationships, specifically between a leader and member. Participants were asked to read a fake email from a fake boss and answer several questions in regard to leader-member exchange, affective presence, perceived message positivity, perceived masculinity/femininity of the fake boss, and perceived professionalism. This study found that the use of a positive emoticon in an email message increased leader-member exchange, mediated by positive affective presence (though the use of the emoticon and positive affective presence were not linked). This study also found that when participants received a message with an emoticon, they found the sender to be both more feminine and less professional. | |
Identifier: | CFE0005028 (IID), ucf:50003 (fedora) | |
Note(s): |
2013-12-01 M.S. Sciences, Psychology Masters This record was generated from author submitted information. |
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Subject(s): | emoticons -- communication -- lmx -- positive affective presence -- professionalism -- positivity -- affect | |
Persistent Link to This Record: | http://purl.flvc.org/ucf/fd/CFE0005028 | |
Restrictions on Access: | public 2013-12-15 | |
Host Institution: | UCF |