You are here

How emoticons affect leader-member exchange

Download pdf | Full Screen View

Date Issued:
2013
Abstract/Description:
Emoticons have been shown to be the nonverbal cues of computer-mediated communication and could therefore be a rich source of information, but they are not used in the workplace because they are considered unprofessional. This study aimed to look at the effects of emoticons on relationships, specifically between a leader and member. Participants were asked to read a fake email from a fake boss and answer several questions in regard to leader-member exchange, affective presence, perceived message positivity, perceived masculinity/femininity of the fake boss, and perceived professionalism. This study found that the use of a positive emoticon in an email message increased leader-member exchange, mediated by positive affective presence (though the use of the emoticon and positive affective presence were not linked). This study also found that when participants received a message with an emoticon, they found the sender to be both more feminine and less professional.
Title: How emoticons affect leader-member exchange.
0 views
0 downloads
Name(s): Loglia, Jennifer, Author
Bowers, Clint, Committee Chair
Fritzsche, Barbara, Committee Member
Joseph, Dana, Committee Member
, Committee Member
University of Central Florida, Degree Grantor
Type of Resource: text
Date Issued: 2013
Publisher: University of Central Florida
Language(s): English
Abstract/Description: Emoticons have been shown to be the nonverbal cues of computer-mediated communication and could therefore be a rich source of information, but they are not used in the workplace because they are considered unprofessional. This study aimed to look at the effects of emoticons on relationships, specifically between a leader and member. Participants were asked to read a fake email from a fake boss and answer several questions in regard to leader-member exchange, affective presence, perceived message positivity, perceived masculinity/femininity of the fake boss, and perceived professionalism. This study found that the use of a positive emoticon in an email message increased leader-member exchange, mediated by positive affective presence (though the use of the emoticon and positive affective presence were not linked). This study also found that when participants received a message with an emoticon, they found the sender to be both more feminine and less professional.
Identifier: CFE0005028 (IID), ucf:50003 (fedora)
Note(s): 2013-12-01
M.S.
Sciences, Psychology
Masters
This record was generated from author submitted information.
Subject(s): emoticons -- communication -- lmx -- positive affective presence -- professionalism -- positivity -- affect
Persistent Link to This Record: http://purl.flvc.org/ucf/fd/CFE0005028
Restrictions on Access: public 2013-12-15
Host Institution: UCF

In Collections