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Transparency in human-agent teaming and its effect on complacent behavior
Title
Transparency in human-agent teaming and its effect on complacent behavior.
Creator
Wright, Julia, Hancock, Peter, Szalma, James, Jentsch, Florian, Chen, Jessie, University of Central Florida
Abstract / Description
This study examined how transparency of an intelligent agent's reasoning affected complacent behavior in a route selection task in a simulated environment. Also examined was how the information available to the operator affected those results.In two experiments, participants supervised a three-vehicle convoy as it traversed a simulated environment and re-routed the convoy when needed with the assistance of an intelligent agent, RoboLeader. Participants were randomly assigned to an Agent...
Show moreThis study examined how transparency of an intelligent agent's reasoning affected complacent behavior in a route selection task in a simulated environment. Also examined was how the information available to the operator affected those results.In two experiments, participants supervised a three-vehicle convoy as it traversed a simulated environment and re-routed the convoy when needed with the assistance of an intelligent agent, RoboLeader. Participants were randomly assigned to an Agent Reasoning Transparency condition. Participants received communications from a commander confirming either the presence or absence of activity in the area. They also received information regarding potential events along their route via icons that appeared on a map displaying the convoy route and surrounding area. Participants in Experiment 1 (low information setting) received information about their current route only; they did not receive any information about the suggested alternate route. Participants in Experiment 2 (high information setting) received information about both their current route and the agent recommended an alternative route. In the first experiment, access to agent reasoning was found to be an effective deterrent to complacent behavior when the operator has limited information about their task environment. However, the addition of information that created ambiguity for the operator encouraged complacency, resulting in reduced performance and poorer trust calibration. Agent reasoning did not increase response time or workload and appeared to have improved performance on the secondary task. These findings align with studies that have shown ambiguous information can increase workload and encourage complacency, as such, caution should be exercised when considering how transparent to make agent reasoning and what information should be included.In the second experiment, access to agent reasoning was found to have little effect on complacent behavior when the operator had complete information about the task environment. However, the addition of information that created ambiguity for the operator appeared to encourage complacency, as indicated by reduced performance and shorter decision times. Agent reasoning transparency did not increase overall workload, and operators reported higher satisfaction with their performance and reduced mental demand. Access to agent reasoning did not improve operators' secondary task performance, situation awareness, or operator trust. However, when agent reasoning transparency included ambiguous information complacent behavior was again encouraged. Unlike the first experiment, there were notable differences in complacent behavior, performance, operator trust, and situation awareness due to individual difference factors. As such, these findings would suggest that when the operator has complete information regarding their task environment, access to agent reasoning may be beneficial, but not dramatically so. However, individual difference factors will greatly influence performance outcomes. The amount of information the operator has regarding the task environment has a profound effect on the proper use of the agent. Increased environmental information resulted in more rejections of the agent recommendation regardless of the transparency of agent reasoning. The addition of agent reasoning transparency appeared to be effective at keeping the operator engaged, while complacent behavior appeared to be encouraged both when agent reasoning was either not transparent or so transparent as to become ambiguous. Even so, operators reported lower trust and usability for the agent than when environmental information was limited. Situation awareness (SA2) scores were also higher in the high information environment when agent reasoning was either not transparent or so transparent as to become ambiguous, compared to the low information environment. However, when a moderate amount of agent reasoning was available to the operator, the amount of information available to the operator had no effect on the operators' complacent behavior, subjective trust, or SA. These findings indicate that some negative outcomes resulting from the incongruous transparency of agent reasoning may be mitigated by increasing the information the operator has regarding the task environment.
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Date Issued
2016
Identifier
CFE0006422, ucf:51469
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0006422
Visuo-spatial abilities in remote perception: A meta-analysis of empirical work
Title
Visuo-spatial abilities in remote perception: A meta-analysis of empirical work.
Creator
Fincannon, Thomas, Jentsch, Florian, Sims, Valerie, Bowers, Clint, Chen, Jessie, University of Central Florida
Abstract / Description
Meta-analysis was used to investigate the relationship between visuo-spatial ability and performance in remote environments. In order to be included, each study needed to examine the relationship between the use of an ego-centric perspective and various dimensions of performance (i.e., identification, localization, navigation, and mission completion time). The moderator analysis investigated relationships involving: (a) visuo-spatial construct with an emphasis on Carroll's (1993)...
Show moreMeta-analysis was used to investigate the relationship between visuo-spatial ability and performance in remote environments. In order to be included, each study needed to examine the relationship between the use of an ego-centric perspective and various dimensions of performance (i.e., identification, localization, navigation, and mission completion time). The moderator analysis investigated relationships involving: (a) visuo-spatial construct with an emphasis on Carroll's (1993) visualization (VZ) factor; (b) performance outcome (i.e., identification, localization, navigation, and mission completion time); (c) autonomy to support mission performance; (d) task type (i.e., navigation vs. reconnaissance); and (e) experimental testbed (i.e., physical vs. virtual environments). The process of searching and screening for published and unpublished analyses identified 81 works of interest that were found to represent 50 unique datasets. 518 effects were extracted from these datasets for analyses.Analyses of aggregated effects (Hunter (&) Schmidt, 2004) found that visuo-spatial abilities were significantly associated with each construct, such that effect sizes ranged from weak (r = .235) to moderately strong (r = .371). For meta-regression (Borenstein, Hedges, Figgins, (&) Rothstein, 2009; Kalaian (&) Raudenbush, 1996; Tabachnick (&) Fidell, 2007), moderation by visuo-spatial construct (i.e., focusing on visualization) was consistently supported for all outcomes. For at least one of the outcomes, support was found for moderation by test, the reliability coefficient of a test, autonomy (i.e. to support identification, localization, and navigation), testbed (i.e., physical vs. virtual environment), intended domain of application, and gender. These findings illustrate that majority of what researchers refer to as (")spatial ability(") actually uses measures that load onto Carroll's (1993) visualization (VZ) factor. The associations between this predictor and all performance outcomes were significant, but the significant variation across moderators highlight important issues for the design of unmanned systems and the external validity of findings across domains. For example, higher levels of autonomy for supporting navigation decreased the association between visualization (VZ) and performance. In contrast, higher levels of autonomy for supporting identification and localization increased the association between visualization (VZ) and performance. Furthermore, moderation by testbed, intended domain of application, and gender challenged the degree to which findings can be expected to generalize across domains and sets of participants.
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Date Issued
2013
Identifier
CFE0004680, ucf:49858
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0004680
Moral Blameworthiness and Trustworthiness: The Role of Accounts and Apologies in Perceptions of Human and Machine Agents
Title
Moral Blameworthiness and Trustworthiness: The Role of Accounts and Apologies in Perceptions of Human and Machine Agents.
Creator
Stowers, Kimberly, Hancock, Peter, Jentsch, Florian, Mouloua, Mustapha, Chen, Jessie, Barber, Daniel, University of Central Florida
Abstract / Description
Would you trust a machine to make life-or-death decisions about your health and safety?Machines today are capable of achieving much more than they could 30 years ago(-)and thesame will be said for machines that exist 30 years from now. The rise of intelligence in machineshas resulted in humans entrusting them with ever-increasing responsibility. With this has arisenthe question of whether machines should be given equal responsibility to humans(-)or if humanswill ever perceive machines as...
Show moreWould you trust a machine to make life-or-death decisions about your health and safety?Machines today are capable of achieving much more than they could 30 years ago(-)and thesame will be said for machines that exist 30 years from now. The rise of intelligence in machineshas resulted in humans entrusting them with ever-increasing responsibility. With this has arisenthe question of whether machines should be given equal responsibility to humans(-)or if humanswill ever perceive machines as being accountable for such responsibility. For example, if anintelligent machine accidentally harms a person, should it be blamed for its mistake? Should it betrusted to continue interacting with humans? Furthermore, how does the assignment of moralblame and trustworthiness toward machines compare to such assignment to humans who harmothers? I answer these questions by exploring differences in moral blame and trustworthinessattributed to human and machine agents who make harmful moral mistakes. Additionally, Iexamine whether the knowledge and type of reason, as well as apology, for the harmful incidentaffects perceptions of the parties involved. In order to fill the gaps in understanding betweentopics in moral psychology, cognitive psychology, and artificial intelligence, valuableinformation from each of these fields have been combined to guide the research study beingpresented herein.
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Date Issued
2017
Identifier
CFE0007134, ucf:52311
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007134
Mitigation of Motion Sickness Symptoms in 360(&)deg; Indirect Vision Systems
Title
Mitigation of Motion Sickness Symptoms in 360(&)deg; Indirect Vision Systems.
Creator
Quinn, Stephanie, Rinalducci, Edward, Hancock, Peter, Mouloua, Mustapha, French, Jonathan, Chen, Jessie, Kennedy, Robert, University of Central Florida
Abstract / Description
The present research attempted to use display design as a means to mitigate the occurrence and severity of symptoms of motion sickness and increase performance due to reduced (")general effects(") in an uncoupled motion environment. Specifically, several visual display manipulations of a 360(&)deg; indirect vision system were implemented during a target detection task while participants were concurrently immersed in a motion simulator that mimicked off-road terrain which was completely...
Show moreThe present research attempted to use display design as a means to mitigate the occurrence and severity of symptoms of motion sickness and increase performance due to reduced (")general effects(") in an uncoupled motion environment. Specifically, several visual display manipulations of a 360(&)deg; indirect vision system were implemented during a target detection task while participants were concurrently immersed in a motion simulator that mimicked off-road terrain which was completely separate from the target detection route. Results of a multiple regression analysis determined that the Dual Banners display incorporating an artificial horizon (i.e., AH Dual Banners) and perceived attentional control significantly contributed to the outcome of total severity of motion sickness, as measured by the Simulator Sickness Questionnaire (SSQ). Altogether, 33.6% (adjusted) of the variability in Total Severity was predicted by the variables used in the model. Objective measures were assessed prior to, during and after uncoupled motion. These tests involved performance while immersed in the environment (i.e., target detection and situation awareness), as well as postural stability and cognitive and visual assessment tests (i.e., Grammatical Reasoning and Manikin) both before and after immersion. Response time to Grammatical Reasoning actually decreased after uncoupled motion. However, this was the only significant difference of all the performance measures. Assessment of subjective workload (as measured by NASA-TLX) determined that participants in Dual Banners display conditions had a significantly lower level of perceived physical demand than those with Completely Separated display designs. Further, perceived temporal demand was lower for participants exposed to conditions incorporating an artificial horizon. Subjective sickness (SSQ Total Severity, Nausea, Oculomotor and Disorientation) was evaluated using non-parametric tests and confirmed that the AH Dual Banners display had significantly lower Total Severity scores than the Completely Separated display with no artificial horizon (i.e., NoAH Completely Separated). Oculomotor scores were also significantly different for these two conditions, with lower scores associated with AH Dual Banners. The NoAH Completely Separated condition also had marginally higher oculomotor scores when compared to the Completely Separated display incorporating the artificial horizon (AH Completely Separated). There were no significant differences of sickness symptoms or severity (measured by self-assessment, postural stability, and cognitive and visual tests) between display designs 30- and 60-minutes post-exposure. Further, 30- and 60- minute post measures were not significantly different from baseline scores, suggesting that aftereffects were not present up to 60 minutes post-exposure. It was concluded that incorporating an artificial horizon onto the Dual Banners display will be beneficial in mitigating symptoms of motion sickness in manned ground vehicles using 360(&)deg; indirect vision systems. Screening for perceived attentional control will also be advantageous in situations where selection is possible. However, caution must be made in generalizing these results to missions under terrain or vehicle speed different than what is used for this study, as well as those that include a longer immersion time.
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Date Issued
2013
Identifier
CFE0005047, ucf:49972
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0005047