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Driving Towards Sustainability: A Case Study of the Facilitators and Inhibitors of Electrifying Drive Tourism within the United States National Park System
Title
Driving Towards Sustainability: A Case Study of the Facilitators and Inhibitors of Electrifying Drive Tourism within the United States National Park System.
Creator
Templeton, Amanda, Fjelstul, Jill, Fyall, Alan, Tasci, Asli, Prideaux, Bruce, University of Central Florida
Abstract / Description
Drive tourism has proven to be a popular sub-sector of the tourism industry, given its ability to offer tourists a substantial amount of flexibility and sense of freedom in determining what destinations to explore. Few studies have examined the future of the drive tourism with consideration to changing technologies and growing awareness to the impact of carbon emissions and Green House Gasses. Research has recently begun to examine the ecological consequences of park transportation systems....
Show moreDrive tourism has proven to be a popular sub-sector of the tourism industry, given its ability to offer tourists a substantial amount of flexibility and sense of freedom in determining what destinations to explore. Few studies have examined the future of the drive tourism with consideration to changing technologies and growing awareness to the impact of carbon emissions and Green House Gasses. Research has recently begun to examine the ecological consequences of park transportation systems. Some of these problems can be seen within the United States National Park System (NPS), as various park units are experiencing problems related to infrastructure and preservation of sites. As transportation plays an integral role within the NPS, the impacts of drive tourism must be considered. The study is founded on the premise that electric vehicles and electric vehicle charging stations will reduce GHG emissions, thereby increasing sustainability, supporting sustainable tourism and sustainable drive tourism within the NPS. In an effort to promote sustainable transportation efforts throughout the NPS this study investigates the facilitators that enable an EV infrastructure in some parks and inhibitors for other parks that have yet to develop an EV infrastructure. A qualitative methodology was adopted for this study. Data were analyzed using NVivo with findings being presented in case study format. The study, which offers a conceptual model and offers new definitions for electric vehicles and electric vehicle infrastructure within nature based tourism context, finds key facilitators to include: collaborative efforts through public/private partnerships, strong leadership within the NPS, and availability of funding; major inhibitors being: geography of park unit, lack cultural openness within NPS park unit, and regulatory policies. Current research has given little attention to the future sustainability of drive tourism, allowing this study to add to the academic body of knowledge. Additionally, the suggestions offered in the study are relevantly timed to what is happening within the industry.
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Date Issued
2018
Identifier
CFE0007107, ucf:51967
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007107
Destination Image and Tourist's Imagination: The Forgotten Component
Title
Destination Image and Tourist's Imagination: The Forgotten Component.
Creator
Khalilzadeh, Jalayer, Pizam, Abraham, Fyall, Alan, Tasci, Asli, Hancock, Peter, University of Central Florida
Abstract / Description
The objectives of this dissertation was to 1) develop a comprehensive scale to measure visitors' imagination, 2) investigate the structural relationship between imagination and tourism destination image (TDI) components of cognitive, affective, and conative, 3) compare and contrast the various qualities of vividness, richness, saliency, control, and spatial between imagination and prospection, and 4) study the impact of different information sources on the evolving process of prospection to...
Show moreThe objectives of this dissertation was to 1) develop a comprehensive scale to measure visitors' imagination, 2) investigate the structural relationship between imagination and tourism destination image (TDI) components of cognitive, affective, and conative, 3) compare and contrast the various qualities of vividness, richness, saliency, control, and spatial between imagination and prospection, and 4) study the impact of different information sources on the evolving process of prospection to imagination. By conducting four different studies and seven data collection phases, the imagination scale was developed, validated, and utilized to test the proposed structural and differential hypotheses. In study 1, the phenomenology approach was employed and through a series of interviews, the internal experience of the imagination process was extracted. In study 2, which is composed of two focus groups, the potential manifest variables to measure imagination/prospection were developed and the structure of the questionnaire was designed. In study 3, through 3 data collection phases, two versions of long and short imagination scale questionnaire were validated and the structural relationships between imagination and destination image was investigated. In the final study, utilizing experimental design, hypotheses related to five qualities of imagination were compared to those of prospection. Finally, by adopting an exploratory approach, the impact of different information sources on imagination was investigated. The results of this dissertation indicated that the imagination scale is a reliable and valid scale to be used in various hospitality and tourism consumption contexts. It shows a high discriminant validity with TDI and structurally moderates the inter-relationships of the TDI components. In addition, findings of this dissertation support the theoretical discussions on the differences between imagination and prospection. Finally, the results revealed significant distinctions among image, video, and textual information sources regarding their impact on the quality of the mental image.
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Date Issued
2018
Identifier
CFE0007207, ucf:52279
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007207
Assessment of physical workload, ergonomic problems and prevalence of pain among low wage hotel housekeepers in Orlando
Title
Assessment of physical workload, ergonomic problems and prevalence of pain among low wage hotel housekeepers in Orlando.
Creator
Mammen, Rachel, Fyall, Alan, Severt, Denver, Sonmez, Sevil, University of Central Florida
Abstract / Description
This research study examined the work conditions, ergonomic problems, and prevalence of pain among low wage hotel room cleaners in Orlando. In most hotels, the cleanliness of guestrooms is one of the most important service standards expected by customers. The role of the housekeeper is thus critical to service provision and hotel profitability. The hospitality industry is a major recruiter of low wage workers with the majority working in housekeeping departments. Due to the nature of the...
Show moreThis research study examined the work conditions, ergonomic problems, and prevalence of pain among low wage hotel room cleaners in Orlando. In most hotels, the cleanliness of guestrooms is one of the most important service standards expected by customers. The role of the housekeeper is thus critical to service provision and hotel profitability. The hospitality industry is a major recruiter of low wage workers with the majority working in housekeeping departments. Due to the nature of the research problem, a positivist quantitative approach was adopted although the survey instrument included space for qualitative comments to some of the latter open-ended questions. The survey instrument used in this study was adapted from validated survey instruments used in previous studies about the occupational health of hotel housekeepers.Data was collected from 177 hotel housekeepers. The local union of hotel housekeepers assisted with data collection from hotel housekeepers in local hotels in Orlando. The questions were specific and relevant to housekeeping department work conditions. An informed consent to participate was included in the survey to inform respondents about the voluntary nature of participation and the possibility of withdrawal from participation in the study was possible. Data was coded for entry in SPSS for subsequent analysis. Before starting analysis, the data was explored for incomplete surveys, errors and outliers. The scale of the data was compressed for better data analysis results. Descriptive statistical analysis was conducted to understand the sample collected. Furthermore, chi square and t-test was used to explore physical workload,ergonomic problems and prevalence of pain among housekeepers.
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Date Issued
2017
Identifier
CFE0006621, ucf:51302
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0006621
Tourist responses to potential climate change impacts and adaptation measures in Florida's coastal destinations
Title
Tourist responses to potential climate change impacts and adaptation measures in Florida's coastal destinations.
Creator
Atzori, Roberta, Fyall, Alan, Fjelstul, Jill, Tasci, Asli, Miller, Graham, University of Central Florida
Abstract / Description
Some of the most vulnerable areas across the world have started experiencing the consequences of climate change, with action to deal with it long overdue. Florida, one of the most visited tourist destinations in the world, holds one of the most 'unenviable' positions in terms of its vulnerability to climate change with the effects already visible, particularly on its coastal areas. Climate is one of the major factors in affecting travel motivations and destination choice, and as such the...
Show moreSome of the most vulnerable areas across the world have started experiencing the consequences of climate change, with action to deal with it long overdue. Florida, one of the most visited tourist destinations in the world, holds one of the most 'unenviable' positions in terms of its vulnerability to climate change with the effects already visible, particularly on its coastal areas. Climate is one of the major factors in affecting travel motivations and destination choice, and as such the implications of climate change for tourist behavior and demand patterns are significant. Beside the physical impacts of climate change, society's perception of climate change, and the response to it at various decision-making levels, have become critical issues.This dissertation presents the perspective of tourists who have previously visited Florida, in a hypothetical scenario of changed climatic conditions. It is proposed that existing social representations about climate change, and therefore individuals' attitudes, views and beliefs concerning this phenomenon, need to be taken into account when examining tourists' stated intentions regarding their prospective visitation intentions and potential changes in future tourism demand. Using social representation theory as a theory of reference, this dissertation presents an analysis of visitors' responses to climate change impacts and adaptation measures, in consideration of their attitudes towards climate change. The main purpose of the study was to understand whether, with the implementation of adaptation strategies directed to limit negative impacts of climate change, the likelihood of tourists to return to Florida would improve in comparison with a future in which no action is taken at the state level to address climate change. In this scenario, the filter of social representations in shaping tourists' perspectives was used as a system of explanation of different tourist responses.This study contributes to the tourism and climate change body of knowledge by advancing a further step toward understanding potential responses of tourists in a scenario in which a destination's most appealing climatic and natural resources are impacted by climate change. The existence of a relationship between tourist's visitation intentions and the social representations they hold with respect to climate change offers a different way to look at tourists' stated responses. In fact, this study shows that predicting shifts in tourism demand based on stated visitation intentions requires caution. The findings of this study can encourage future researchers to pursue a more critical way of exploring the meaning behind tourists' stated responses, which could lead to expanding our current understanding of how climate change will transform tourism demand across different destinations.
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Date Issued
2016
Identifier
CFE0006438, ucf:51477
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0006438
Dual Branding: An Investigative Look into Dual Branding's Position within the Concept of Brand Alliance in the Hotel Industry
Title
Dual Branding: An Investigative Look into Dual Branding's Position within the Concept of Brand Alliance in the Hotel Industry.
Creator
Ronzoni, Giulio, Fyall, Alan, Torres Areizaga, Edwin, Singh, Dipendra, Weinland, Jeffrey, Smith, Scott, University of Central Florida
Abstract / Description
The purpose of this dissertation was to investigate, in an exploratory way, the state of the art of the application of brand alliances, with a particular focus on the practice of dual branding, in the field of lodging. More precisely, this research aimed at identifying and evaluating the determinants of industry adoption of, and customer satisfaction with, intra-company dual branding strategies in the US lodging industry.The primary purpose of this study is to determine the efficacy of dual...
Show moreThe purpose of this dissertation was to investigate, in an exploratory way, the state of the art of the application of brand alliances, with a particular focus on the practice of dual branding, in the field of lodging. More precisely, this research aimed at identifying and evaluating the determinants of industry adoption of, and customer satisfaction with, intra-company dual branding strategies in the US lodging industry.The primary purpose of this study is to determine the efficacy of dual branding in the field of the lodging industry, a phenomenon that is still insufficiently explored in the literature. In fact, the scarcity of literature pertaining to the lodging industry has forced this study to consider the research related to other segments and industries where dual branding strategies have been studied. Therefore, this study intended to expand the existing body of knowledge, advancing the theory of brand alliance from an industry and consumer perspective, as well as adapt, refine, and utilize a scale suitable for the measurement of dual branded hotels' customer satisfaction. This dissertation used an exploratory sequential mixed method approach. In the first qualitative phase, face-to-face and telephone interviews with operational hotel managers, corporate hotel managers, real estate development and management companies' managers, owners, and presidents, as well as hotel and lodging associations' professionals have been conducted. In addition to relevant and significant findings and results obtained through the hotel industry professionals interviewed, themes, constructs, and variables useful in the refinement and adaptation of a dual branding customer satisfaction scale were attained. Consequently, the second quantitative phase consisted of an online administration of a scenario-based questionnaire to dual branded hotels' customers of a dual branded lodging property aimed at identifying and evaluating the determinants of customer satisfaction.The ultimate purpose of this research has been to understand the main issues of implementation of dual branding practices and strategies in the lodging context. In particular, it has been to highlight and provide managerial, theoretical, methodological, and practical implications and recommendations for the US lodging industry, in the adoption of intra-company dual branding strategies. The suggestions offered in the study are relevantly timed to what is happening within the lodging industry, offering implications for both academia and industry.
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Date Issued
2019
Identifier
CFE0007716, ucf:52411
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007716
Determinants of Satisfaction and EWOM in Collaborative Consumption and the Sharing Economy: Timeshare Stays Versus Peer-to-Peer Accommodations
Title
Determinants of Satisfaction and EWOM in Collaborative Consumption and the Sharing Economy: Timeshare Stays Versus Peer-to-Peer Accommodations.
Creator
Redditt, Jennifer, Fyall, Alan, Gregory, Amy, Ro, Heejung, Orlowski, Marissa, Altinay, Levent, University of Central Florida
Abstract / Description
Considered a disrupter in the lodging industry, sharing economy accommodations have become an emergent field in hospitality literature. While this literature predominantly addresses peer-to-peer accommodations such as Airbnb, it has not considered timeshares, one of the sharing economy pioneers. However, consumer behavior literature has integrated timeshares into the sharing economy due to the shared resource of accommodations between consumers. This study examined the determinants of...
Show moreConsidered a disrupter in the lodging industry, sharing economy accommodations have become an emergent field in hospitality literature. While this literature predominantly addresses peer-to-peer accommodations such as Airbnb, it has not considered timeshares, one of the sharing economy pioneers. However, consumer behavior literature has integrated timeshares into the sharing economy due to the shared resource of accommodations between consumers. This study examined the determinants of Satisfaction (Amenities, Community Belonging, Economic Benefits, Trust, and Vacation Counselor/Host) for consumers of two different types of sharing economy lodging products, timeshares and peer-to-peer accommodations, and their electronic word-of-mouth (eWOM) behavior. Considered a critical travel information source, eWOM has been attributed to affecting purchase decisions in hospitality literature. Current research has revealed a gap in peer-to-peer accommodation studies related to eWOM. This study extended eWOM research by exploring the role of Satisfaction as a mediator between the determinants and eWOM. In addition, accommodation type (timeshare vs. peer-to-peer accommodation) was investigated as a moderator to the relationship between the determinants and Satisfaction, and to the relationship between Satisfaction and eWOM. The study employed the two-step approach of confirmatory factor analysis (CFA) and structural equation modelling (SEM). The results indicated that Amenities, Community Belonging, Economic Benefits, Trust, and Vacation Counselor/Host had a positive impact on sharing economy lodging Satisfaction. Amenities, Economic Benefits, and Trust demonstrated an indirect effect on eWOM behavior through sharing economy lodging satisfaction. The model also revealed that Community Belonging had a direct effect on eWOM. Multiple group SEM revealed that accommodation type moderated the effect of Community Belonging's impact on sharing economy lodging Satisfaction, as well as the effect of sharing economy lodging Satisfaction on eWOM behavior. Satisfaction did not mediate any relationships for peer-to-peer accommodations. This study extends eWOM literature and provides competitive advantage insights between two sharing economy accommodation types.
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Date Issued
2019
Identifier
CFE0007854, ucf:52785
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007854