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Comparing Self-Service Technologies and Human Interaction Services in the Hotel Industry
The effects of Japanese Ryokan attributes on perceived values and purchase intention
How does Jay-customer Affect Employee Job Stress and Job Satisfaction?
The Effects of Corporate Social Responsibility on Service Recovery Evaluations in Casual Dining Restaurants.
The Role of Flow in Creating e-loyalty: The Case of Online Hotel Booking Websites
Antecedents of Emotional Labor and Job Satisfaction in the Hospitality Industry
Consumer Engagement in Travel-related Social Media
Managerial process of discount decision-making in the lodging industry: The role of human agency
Customer Relationship Marketing by Destination Marketing Organizations: Does it lead to favorable behavioral intentions to meeting planners?