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(1 - 11 of 11)
- Title
- NEGOTIATING PLACE: MULTISCAPES AND NEGOTIATION IN HARUKI MURAKAMI'S NORWEGIAN WOOD.
- Creator
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Gladding, Kevin, Murphy, Patrick, University of Central Florida
- Abstract / Description
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In Murakami's Norwegian Wood, romance and coming-of-age confront the growing trend of postmodernity that leads to a discontinuity of life becoming more and more common in post-war Japan. As the narrator struggles through a monotonous daily existence, the text gives the reader access to the narrator's struggle for self- and societal identity. In the end, he finds his means of self-acceptance through escape, and his escape is a product of his attempts at negotiating the multiple settings or ...
Show moreIn Murakami's Norwegian Wood, romance and coming-of-age confront the growing trend of postmodernity that leads to a discontinuity of life becoming more and more common in post-war Japan. As the narrator struggles through a monotonous daily existence, the text gives the reader access to the narrator's struggle for self- and societal identity. In the end, he finds his means of self-acceptance through escape, and his escape is a product of his attempts at negotiating the multiple settings or "scapes" in which he finds himself. The thesis follows the narrator through his navigation of these scapes and seeks to examine the different way that each of these scapes enables him to attempt to negotiate his role in an indifferent and increasingly consumerist society. The Introduction discusses my overview of the project, gives specifics about Murakami's life and critical reception and outlines my particular methodology. In the overview section, I address the cultural and societal tensions and changes that have occurred since the Second World War. Following this section, I provide a brief critical history of Murakami's texts, displaying not only his popularity, but also the multiple disagreements that arise over the Japanese-ness of his work. In my methodology section, I plot my eco-critical, eco-feminist, eco-psychological and deconstructive procedure for dissecting Murakami's text. The subsequent chapters perform a close reading of Murakami's text, outlining the different scapes and their attempts at establishing identity. Within these chapters, I have utilized subheadings as I felt they were needed to mark a change not on theme, but on character and emphasis. My conclusion reasserts my initial argument and further establishes the multiscapes as crucial negotiations, the price and product of which is self-identity.
Show less - Date Issued
- 2005
- Identifier
- CFE0000440, ucf:46386
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0000440
- Title
- A Comparison of Self-Service Technologies (SSTs) in the U.S. Restaurant Industry: An Evaluation of Consumer Perceived Value, Satisfaction, and Behavioral Intentions.
- Creator
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Zaitouni, Motaz, Murphy, Kevin, Zhang, Tingting, Wei, Wei, Severt, Kimberly, University of Central Florida
- Abstract / Description
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Innovation in technology has been growing rapidly in recent years. Many restaurants have been utilizing different types of self-service technologies (SSTs) to enhance their operations and customer satisfaction. Despite, the rapid spread of SSTs in the restaurant industry, very limited empirical research has been conducted to evaluate the influence of SSTs type on customer dining experience.Therefore, the purpose of this dissertation was to examine the SSTs values that influence restaurant...
Show moreInnovation in technology has been growing rapidly in recent years. Many restaurants have been utilizing different types of self-service technologies (SSTs) to enhance their operations and customer satisfaction. Despite, the rapid spread of SSTs in the restaurant industry, very limited empirical research has been conducted to evaluate the influence of SSTs type on customer dining experience.Therefore, the purpose of this dissertation was to examine the SSTs values that influence restaurant customers' satisfaction and their decision to continue to reuse SSTs. More specifically, this study utilized the Theory of Consumption Values (TCV) to examine consumers' perception of the SST values across different types of restaurant proprietary SSTs (kiosk, tabletop, restaurant mobile app, and web-based SSTs).In order to examine the hypothesized relationships, a quantitative research approach was utilized with the survey research method. An online self-administered questionnaire was developed in Qualtrics for each type of SSTs. The questionnaires were distributed utilizing Amazon mechanical Turk (MTurk). Data was collected in May 2019 from restaurant customers who previously used/experienced one of four SSTs. A total of 619 questionnaires were usable and retained for the data analysis procedures. PLS-SEM and PLS-MGA were utilized to evaluate the conceptual model.The results revealed that emotional values were the most significant SST values that influence customer satisfaction with the restaurant SST experience and continuance intention. SSTs customization features were positively related to customer satisfaction across all the SSTs included in this study. The theoretical and practical implications of the results were discussed as well as the limitations of the study and future research directions.
Show less - Date Issued
- 2019
- Identifier
- CFE0007744, ucf:52406
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007744
- Title
- The effect of employee behaviors on consumers' emotions and behavioral intentions in positive service encounters.
- Creator
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Kageyama, Yoshimasa, Ro, Heejung, Murphy, Kevin, Severt, Denver, Dziegielewski, Sophia, University of Central Florida
- Abstract / Description
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Focusing on positive service encounters, this study examined the relationships among employee behaviors, customers' positive emotions, and subsequent customer behaviors. A comprehensive framework of positive service encounters and ten hypotheses were developed based on an in-depth literature review and an application of the theory of cognitive appraisal and the theory of positive emotions. The dissertation employed a survey design with measurements from previous research and collected data...
Show moreFocusing on positive service encounters, this study examined the relationships among employee behaviors, customers' positive emotions, and subsequent customer behaviors. A comprehensive framework of positive service encounters and ten hypotheses were developed based on an in-depth literature review and an application of the theory of cognitive appraisal and the theory of positive emotions. The dissertation employed a survey design with measurements from previous research and collected data with Amazon Mechanical Turk. The target sample (N=299) was individuals that had a positive interaction with an employee at hotels over the last six months. The Structural Equation Modeling results suggested that employees' mutual understanding affects customer gratitude and employees' unsolicited behaviors and competence influence customer delight. Subsequently, customer gratitude has a positive relationship with customers' repurchase intentions and word-of-mouth. In addition, customer delight has a positive relationship with customer' repurchase intentions and positive word-of-mouth. However, the results of the study did not support that customer delight can be triggered by employees' authenticity and customer gratitude can be evoked by employees' customized service. In addition, the relationship between customer gratitude and customers' providing feedback was not established. This study provides valuable implications for the industry regarding generating favorable customer behaviors in positive service encounters. This research also offers a theoretical explanation of systematic relationships among five dimensions of employee behaviors, two customers' discrete emotions, and three customer behavioral intentions in positive service encounters.
Show less - Date Issued
- 2016
- Identifier
- CFE0006124, ucf:51163
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006124
- Title
- Guest Satisfaction Analysis of a Casual Dining Restaurant: A comparison of tourist VS non-tourist satisfaction scores.
- Creator
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Wickey, Jessica, Murphy, Kevin, Ro, Hee Jung, Rompf, Paul, University of Central Florida
- Abstract / Description
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Purpose - The purpose of this study is to analyze guest/customer satisfaction surveys of a casual dining restaurant in the Orlando, Florida area; specifically, to analyze if there is a difference between satisfaction levels of tourist and non-tourist guests. The guest satisfaction surveys were analyzed on eight dimensions of satisfaction; Pace of Service, Service Overall, Server Communication (&) Accuracy, Food (Taste (&) Quality), Food Preparation, Bar (Beer, Wine, (&) Cocktail),...
Show morePurpose - The purpose of this study is to analyze guest/customer satisfaction surveys of a casual dining restaurant in the Orlando, Florida area; specifically, to analyze if there is a difference between satisfaction levels of tourist and non-tourist guests. The guest satisfaction surveys were analyzed on eight dimensions of satisfaction; Pace of Service, Service Overall, Server Communication (&) Accuracy, Food (Taste (&) Quality), Food Preparation, Bar (Beer, Wine, (&) Cocktail), Gratefulness, and Atmosphere in whole (including atmosphere and cleanliness).The eight dimensions were evaluated in the GPS (guest pulse survey) based on a Net Promoter Score, or NPS(&)#174; system, and were compared by guest type: tourist versus non-tourist. Multiple linear regression analyses results concluded that the dimensions of Pace, Service Overall, Food, Food Preparation, and Atmosphere were predicators of Overall Satisfaction for tourist respondents. Service Overall, Server Communication, and Gratefulness were predictors of Overall Satisfaction for non-tourist respondents.
Show less - Date Issued
- 2013
- Identifier
- CFE0005072, ucf:49965
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005072
- Title
- Romantic Ideals in Contemporary Folk Music.
- Creator
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Schwartz, Brett, Murphy, Patrick, Kamrath, Mark, Meehan, Kevin, University of Central Florida
- Abstract / Description
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This thesis examines contemporary folk music from no earlier than 2006, specifically music of the bands The Decemberists, Fleet Foxes, and Bon Iver. Providing a close reading of select songs, I prove that modern music is seeing a revival in the Romantic Era and Transcendentalist ideals and philosophy. The works and philosophy of Samuel Taylor Coleridge (1772-1834), William Wordsworth (1770-1850), John Keats (1795-1821), as well as Henry David Thoreau (1817-1862), Ralph Waldo Emerson (1803...
Show moreThis thesis examines contemporary folk music from no earlier than 2006, specifically music of the bands The Decemberists, Fleet Foxes, and Bon Iver. Providing a close reading of select songs, I prove that modern music is seeing a revival in the Romantic Era and Transcendentalist ideals and philosophy. The works and philosophy of Samuel Taylor Coleridge (1772-1834), William Wordsworth (1770-1850), John Keats (1795-1821), as well as Henry David Thoreau (1817-1862), Ralph Waldo Emerson (1803-1882), among others and their critics are all considered for points of comparison to the modern lyrics. The reason for this revival is considered in the conclusion chapter in terms of why there is a reaction against the technology driven culture in favor of one that romanticizes the thoughts and ideas of the Romantic era writers, their emphasis on nature, emotion, and the imagination which opposed the logic, reason, and technology of the industrial revolution, just as today there is a reaction to the alienation caused by technology.
Show less - Date Issued
- 2015
- Identifier
- CFE0005708, ucf:50147
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005708
- Title
- Remediation and the Task of the Translator in the Digital Age: Digitally Translating Simone Schwarz-Bart's "Pluie et Vent sur Telumee Miracle".
- Creator
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DiLiberto, Stacey, Murphy, Patrick, Kamrath, Mark, Meehan, Kevin, Leticee, Marie, University of Central Florida
- Abstract / Description
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In this qualitative study, I examine the utilization of electronic publication and electronic writing systems to provide new possibilities for the translation of French Caribbean literary texts. Using Simone Schwarz-Bart's 1972 novel "Pluie et vent sur T(&)#233;lum(&)#233;e Miracle" specifically for analysis and exploration, I investigate the potential of digital technology to aid in the production of literary translations that are mindful not only of the dynamics of language, but of French...
Show moreIn this qualitative study, I examine the utilization of electronic publication and electronic writing systems to provide new possibilities for the translation of French Caribbean literary texts. Using Simone Schwarz-Bart's 1972 novel "Pluie et vent sur T(&)#233;lum(&)#233;e Miracle" specifically for analysis and exploration, I investigate the potential of digital technology to aid in the production of literary translations that are mindful not only of the dynamics of language, but of French Caribbean women's discourse as well. Since the cultural turn of translation studies, translators need not only be bilingual but bicultural as well, having a discerning knowledge and familiarity of the culture that they render. Cultural translation scholars, therefore, have argued that translators should make the reasons for their translation choices known through annotations, prefaces, introductions, or footnotes. Advancing this established claim through critical and theoretical analysis and the construction of hypermediated textual translation samples from Pluie et Vent, I argue that translators can make their choices known by utilizing digital writing and hypermedia tools, such as TEI-conformant XML, and using them for computer assisted translation (CAT) and electronic publication. By moving a new translation of Schwarz-Bart's text to a digital space, translators have more options in how they present their renderings including what information to include for better textual interpretation and analysis. The role, thus, of the translator has expanded. This person is not just a translator of language and culture, but an editor who provides scholarly information for critical interpretation. She is also a programmer who is skilled in new media writing and editing tools and uses those tools rhetorically to invent new methods for the electronic translation of literature.
Show less - Date Issued
- 2011
- Identifier
- CFE0004101, ucf:49099
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0004101
- Title
- Antecedents of Emotional Labor and Job Satisfaction in the Hospitality Industry.
- Creator
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Shapoval, Valeriya, Pizam, Abraham, Murphy, Kevin, Kwun, David, Wang, Chung-Ching, Joseph, Dana, University of Central Florida
- Abstract / Description
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It is a general policy in the hotel industry that all the service should be provided in the friendly and a professional manner. The first smile of a front desk clerk or a wait staff can make a difference in customer satisfaction and loyalty. A service quality is becoming more important with increase of competitiveness among hotels and hotel brands. A process of regulating positive emotions for an organization is called Emotional Labor (EL) (Grandey, 2000). While essential for the hospitality...
Show moreIt is a general policy in the hotel industry that all the service should be provided in the friendly and a professional manner. The first smile of a front desk clerk or a wait staff can make a difference in customer satisfaction and loyalty. A service quality is becoming more important with increase of competitiveness among hotels and hotel brands. A process of regulating positive emotions for an organization is called Emotional Labor (EL) (Grandey, 2000). While essential for the hospitality industry, empirical research on EL is very limited, and research on EL during stressful situations is almost nonexistent. To reduce the gap in the prior research, this study is looking into dynamics of a perceived organizational and customer (in) justice as a stress factor on an employee's EL and subsequent job satisfaction. To further understand dynamics of the proposed model, variables such as a gender and intensity of interaction were used as moderating effects. This study extended research done by Spencer and Rupp (2006, 2009) on employees' perceived customer injustice and its effects on employees' EL. This study drew on fairness, effective events, referent cognition, social exchange and action theories to explain why individuals' EL is impacted by injustice extended by guests and organization. Four types of organizational justice (procedural, distributive, interpersonal and informational) were used in this research. The results of the study indicated that employees EL (effort, dissonance) increases with increased effects of distributive (in) justice. EL dissonance had a significant negative effect on job satisfaction and EL effort had a significant positive effect on a job satisfaction. Finally, procedural (in) justice and informational (in) justice had a higher effects on male employees rather than their female counterparts. Since this study is first to explore effects of four facets of organizational (in) justice on employees EL, job satisfaction and gender as moderating effects, this study offers multiple theoretical and managerial implication for evaluation of EL and its antecedents in the hospitality industry.
Show less - Date Issued
- 2016
- Identifier
- CFE0006393, ucf:51505
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006393
- Title
- The Moderating Effect Shift Work has on Support, Engagement, Satisfaction, Turnover, and Service Delivery: An Empirical Analysis of US Hotel Front Desk Personnel.
- Creator
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Ingram, William, Murphy, Kevin, Torres Areizaga, Edwin, Gregory, Amy, Young Thomas, Lisa, University of Central Florida
- Abstract / Description
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Several industries require operations and services to be provided at all hours of the day. Many organizations have implemented a shift work system for scheduling purposes to meet the demand of their industry. While some research has been conducted on the effects of shift work on employees, overall, there is still much to be learned, especially in the hotel industry. Most hotel front desks in the United States operate 24 hours a day and therefore, have to staff employees for the morning,...
Show moreSeveral industries require operations and services to be provided at all hours of the day. Many organizations have implemented a shift work system for scheduling purposes to meet the demand of their industry. While some research has been conducted on the effects of shift work on employees, overall, there is still much to be learned, especially in the hotel industry. Most hotel front desks in the United States operate 24 hours a day and therefore, have to staff employees for the morning, afternoon, and overnight shifts. Previous literature states that each shift starts and ends at different times of the day as well as the tasks for each shift may be different. These differences may cause a hotel front desk agent to perceive their role differently based on the shift they work. The primary objective of this study is to investigate if there are moderating effects caused by working different shifts at a hotel front desk on three prevalent relationships often examined utilizing hotel frontline employee samples. Social support, employee engagement, job satisfaction, intention to quit, and quality service delivery willingness will all be examined in this research. A survey instrument was developed based on existing scales and distributed to hotels in the southeastern United States via paper and electronic methods. A total of 554 surveys were returned. Moderated multiple regression was conducted utilizing the Process tool in SPSS. Results indicated that the employees who worked the swing shift (both morning and afternoon shifts) were significantly different than front desk agents who worked the overnight shift. Most of the relationships tested were much weaker for the swing shift employees almost to the point that the relationship became non-existent. Implications, limitations, and future research will also be discussed.
Show less - Date Issued
- 2016
- Identifier
- CFE0006465, ucf:51430
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006465
- Title
- The development of an eco-gastronomic tourism (EGT) supply chain-Analyzing linkages between farmer, restaurants, and tourists in Aruba.
- Creator
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Kock, Marcelino, Hara, Tadayuki, Dickson, Duncan, Murphy, Kevin, Beverly, Monifa, Muller, Christopher, University of Central Florida
- Abstract / Description
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Purpose of this study is to holistically analyze existing linkages between Aruba's tourism industry, restaurants and local farmers, by examining strategies that constrain the development of linkages between these stakeholders. Previous research indicated that tourism development is often accompanied with increased demand for imported food, which results in foreign exchange leakages, inflation and competition with local production. This phenomenon is very common in the Caribbean, where Aruba,...
Show morePurpose of this study is to holistically analyze existing linkages between Aruba's tourism industry, restaurants and local farmers, by examining strategies that constrain the development of linkages between these stakeholders. Previous research indicated that tourism development is often accompanied with increased demand for imported food, which results in foreign exchange leakages, inflation and competition with local production. This phenomenon is very common in the Caribbean, where Aruba, with its heavy reliance on imported goods and services, is no exception to this occurrence. To comprehend potential problems associated with linking both sectors, these in-depth case study addresses three fundamental questions: a) what is the structure of supply and demand of food for the tourism industry of Aruba?, and b) what factors constrain the development of linkages between international tourism and Aruba's local agriculture? Using an exploratory and stochastic methodological approach, data will be obtained from structured surveys from three different stakeholders in the food supply chain of Aruba. Anticipated findings illustrate that the existing linkage between the tourism industry and agriculture in Aruba is still weak, yet the food consumption and preferences by tourists can contribute in enhancing an eco-gastronomic tourism supply chain.
Show less - Date Issued
- 2013
- Identifier
- CFE0005016, ucf:50015
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005016
- Title
- Acculturation and workplace inclusion among immigrant restaurant workers: a study of organizational behavior in hospitality.
- Creator
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Lefrid, Mohammed, Okumus, Fevzi, Murphy, Kevin, Singh, Dipendra, Jahani, Shiva, Chen, Po-Ju, Guchait, Priyanko, University of Central Florida
- Abstract / Description
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Immigrants employed in hospitality organizations experience various psychological challenges as they adapt to the cultures of their organizations and the society at large. This dissertation aims to investigate how acculturation and workplace inclusion of immigrant restaurant workers affect their levels of job satisfactions, subjective well-being, work engagement, organizational attachment, and turnover intention. This study followed a cross-sectional research design to explore immigrant...
Show moreImmigrants employed in hospitality organizations experience various psychological challenges as they adapt to the cultures of their organizations and the society at large. This dissertation aims to investigate how acculturation and workplace inclusion of immigrant restaurant workers affect their levels of job satisfactions, subjective well-being, work engagement, organizational attachment, and turnover intention. This study followed a cross-sectional research design to explore immigrant restaurant employees' attitudes towards their acculturation process and perceptions of their work experiences in the United States. This study was developed by using scales from the existing literature and a back-to-back translation method by native speakers of Spanish and Haitian Creole languages. The participants of this study were 279 immigrants, who are restaurants employees in the United States. Data were simultaneously collected in three different ways. The questionnaire adopted for this study was distributed at multiple restaurants, including stand-alone and hotel foodservice outlets, in the Southeastern region of the USA. Also, a link to the survey questionnaire was forwarded to other participants via email and social media to individuals who qualify as immigrant restaurant workers. In addition, the data collection the process involved using Amazon Turk, until the required sample size for this study was met. Both SPSS version 24 and Partial Least Square Structural Equation Modeling (PLS-SEM) were utilized to analyze the collected data for this study. This study's results indicate that acculturation and workplace inclusion positively influence subjective well-being and job satisfaction amongst immigrant restaurant workers. Meanwhile, work engagement, organizational, and turnover intention are directly influenced by job satisfaction.The findings of this study advance the knowledge of acculturation and workplace inclusion in both the hospitality discipline and the mainstream human resources literature. While there are very few studies on acculturation and workplace inclusion in the hospitality and tourism literature, no prior research was conducted on immigrants working in the food and beverage sector. Also, no previous studies investigated both the effect of acculturation and workplace inclusion on immigrant employees in a simultaneous manner. Hence this study adds to both the hospitality and organizational behavior body of knowledge. It also provides new insights on how to improve these employees' subjective well-being, job satisfaction, work engagement, organizational attachment, and reduce the chances of quitting their hospitality jobs.
Show less - Date Issued
- 2019
- Identifier
- CFE0007829, ucf:52823
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007829
- Title
- Conditions Associated with Increased Risk of Fraud: A Model for Publicly Traded Restaurant Companies.
- Creator
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Yost, Elizabeth, Croes, Robertico, Severt, Denver, Robinson, Edward, Murphy, Kevin, Semrad, Kelly, Jackson, Leonard, University of Central Florida
- Abstract / Description
-
The central focus of this dissertation study is to understand the impact of the Sarbanes-Oxley Act and the factors that contribute to increased risk of fraud in order to determine why fraud may occur despite the imposed regulation of the Sarbanes-Oxley Act. The main premise of the study tests the application of the fraud triangle framework constructs to publicly traded restaurant companies during the time period of 2002-2014, using proxy variables defined through literature. Essentially, the...
Show moreThe central focus of this dissertation study is to understand the impact of the Sarbanes-Oxley Act and the factors that contribute to increased risk of fraud in order to determine why fraud may occur despite the imposed regulation of the Sarbanes-Oxley Act. The main premise of the study tests the application of the fraud triangle framework constructs to publicly traded restaurant companies during the time period of 2002-2014, using proxy variables defined through literature. Essentially, the study seeks to identify the factors that may provide the optimal criteria to engage in fraudulent or opportunistic behavior. The fraud triangle theoretical framework is comprised of the constructs of pressure, opportunity and rationalization, and has mostly been utilized by external auditors to assess the fraud risk of various companies. It has never been applied to the restaurant industry, and the proxy variables selected have never before been tested in a comprehensive model. Thus, a major contribution of this study may enable executive managers to assess the fraud triangle conditions according to the model in order to afford conclusions regarding increased risk of fraud. The study first hypothesized that the Sarbanes-Oxley Act has had a significant impact on detecting increased risk of fraud for publicly traded restaurant companies. Additionally, the study controlled for and tested the proxy variables of the fraud triangle constructs to determine if any of the variables had a significant impact on detecting increased risk of fraud for publicly traded restaurant companies. The variables tested included company size, debt, employee turnover, organizational structure, international sales growth, executive stock compensation, return on assets, the Recession, and macro-economic factors of interest, inflation, and unemployment rates. The research study adopted an exploratory research design using the case of publicly traded United States restaurant companies in order to provide a better understanding of the characteristics that may contribute to increased fraud risk. The study assumed a binary distribution of the dependent variable, increased fraud risk, measured by the incidence of a reported internal control deficiency over the testable time period. Specifically, the study employed a probit model to estimate the probability that an entity or company will be at an increased risk of fraud based on the independent variables that support and are linked to the fraud triangle framework. Additionally, the model assumes equal weight to the variables of the fraud triangle framework. Through use of the probit model, the major findings of the study were as follows: First, the Sarbanes-Oxley Act does have a significant impact on highlighting areas of increased fraud risk for publicly traded restaurant companies. Second, for the total population of restaurant companies, only the Recession, interest rates, inflation rates and unemployment rates are significant indicators of increased fraud risk. None of the internal variables were significant. However, once the data was segmented by type of restaurant, the results revealed significance of both internal and external variables. These results imply a couple of theoretical notions: first, that the Sarbanes-Oxley Act is an effective means for detecting risk of fraud for publicly traded restaurant companies when considering variables that support the fraud triangle; second, that the fraud triangle is contextual when applied to the restaurant industry because only the variables that are outside of managements control were significant. Finally, from a managerial perspective, the study provides evidence that macro-economic conditions that might affect consumer demand may increase the risk of fraud for publicly traded restaurant companies.
Show less - Date Issued
- 2015
- Identifier
- CFE0005745, ucf:50101
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005745
