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THE EFFECTS OF ETHNIC DIVERSITY, PERCEIVED SIMILARITY, AND TRUST ON COLLABORATIVE BEHAVIOR AND PERFORMANCE
Title
THE EFFECTS OF ETHNIC DIVERSITY, PERCEIVED SIMILARITY, AND TRUST ON COLLABORATIVE BEHAVIOR AND PERFORMANCE.
Creator
Wildman, Jessica, Salas, Eduardo, University of Central Florida
Abstract / Description
Recent issues such as global economic crises, terrorism, and conservation efforts are making international collaboration a critical topic. While cultural diversity often brings with it new perspectives and innovative solutions, diversity in collaborative settings can also lead to misunderstandings and interaction problems. Therefore, there is a pressing need to understand the processes and influences of intercultural collaboration and how to manage the collaborative process to result in the...
Show moreRecent issues such as global economic crises, terrorism, and conservation efforts are making international collaboration a critical topic. While cultural diversity often brings with it new perspectives and innovative solutions, diversity in collaborative settings can also lead to misunderstandings and interaction problems. Therefore, there is a pressing need to understand the processes and influences of intercultural collaboration and how to manage the collaborative process to result in the most effective outcomes possible. In order to address this need, the current study examines the effect of ethnic diversity, perceived deep-level similarity, trust, and distrust on collaborative behavior and performance in decision-making dyads. Participants were assigned to either same-ethnicity or different-ethnicity dyads and worked together on a political simulation game in which they had to make complex decisions to solve societal problems and increase their popularity. The results of this study indicate that ethnically similar dyads reported higher levels of perceived deep-level similarity than ethnically dissimilar dyads, and that this perceived deep-level similarity served as the mediating mechanism between objective differences in ethnic diversity and trust and distrust, respectively. The findings also suggest that trust and distrust attitudes, when considered together as a multiple mediation model, mediate the positive relationship between perceived deep-level similarity and collaborative behavior. Finally, results show that collaborative behavior significantly predicts objective performance on the political decision-making simulation. The implications of this study for theory and practice are discussed along with the study limitations and several suggestions for future research.
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Date Issued
2010
Identifier
CFE0003102, ucf:48299
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0003102
Cultural Differences in Forgiveness: Fatalism, Trust Violations, and Trust Repair Efforts in Interpersonal Collaboration
Title
Cultural Differences in Forgiveness: Fatalism, Trust Violations, and Trust Repair Efforts in Interpersonal Collaboration.
Creator
Wildman, Jessica, Salas, Eduardo, Fritzsche, Barbara, Burke, Shawn, University of Central Florida
Abstract / Description
Mistakes and betrayals can cause developing interpersonal trust between parties to be broken, and damaged trust can have serious negative impacts on relationships, such as withdrawal from group interaction or the enactment of revenge. Research has suggested that the use of apologies helps to repair damaged trust. However, this research is almost exclusively based in westernized populations and has not begun to explore any cross-cultural differences. Therefore, the primary goal of this...
Show moreMistakes and betrayals can cause developing interpersonal trust between parties to be broken, and damaged trust can have serious negative impacts on relationships, such as withdrawal from group interaction or the enactment of revenge. Research has suggested that the use of apologies helps to repair damaged trust. However, this research is almost exclusively based in westernized populations and has not begun to explore any cross-cultural differences. Therefore, the primary goal of this comparative cross-national laboratory study was to examine if, and how, the effectiveness of trust repair efforts differs across cultures. The effectiveness of three manipulated trust repair strategies (no response, apology, and account) was tested using students from universities in the United States (U.S.) and in the United Arab Emirates (UAE). The results of the study indicate that fatalism, or the belief that events in life are meant to occur, was negatively related to initial trust and positively related to initial distrust toward one's collaborative partner. It was also found that higher levels of fatalism were associated with more severe trust damage after a trust violation. Regarding the trust repair strategies, accounts were more effective at repairing trust than no response for high fatalism participants whereas apologies were more effective than accounts at reducing distrust after a violation for low fatalism participants, providing partial support for the idea that trust repair strategies are more effective when matched to the cultural self-construal of the victim. Finally, initial distrust and trust directly after the violation were predictive of taking revenge on the other player. Implications are discussed along with the study limitations and suggestions for future research.
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Date Issued
2011
Identifier
CFE0004178, ucf:49080
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0004178