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Title: Creating and Examining an Online Advising Module for Graduate Students: A Usability Study.
Creator: Mitchell, Leah, Flammia, Madelyn, Jones, Daniel, Dombrowski, Paul, University of Central Florida
Abstract / Description: Advisors are always examining best practices when serving students with technology. Online instruction has become a popular choice for students in higher education, and educators and other student personnel are looking to further accommodate their students by including academic services as part of a virtual environment.This study examines the usefulness of an online advising module geared at graduate students. I conducted a usability study of an online advising module created for graduate...
Show moreAdvisors are always examining best practices when serving students with technology. Online instruction has become a popular choice for students in higher education, and educators and other student personnel are looking to further accommodate their students by including academic services as part of a virtual environment.This study examines the usefulness of an online advising module geared at graduate students. I conducted a usability study of an online advising module created for graduate students in the College of Education and Human Performance (CEDHP) at the University of Central Florida. The online advising module was presented to current graduate students in the CEDHP. They were asked to make observations and provide feedback about their interactions with the online advising module. The final part of the usability test included giving students a survey to rate their overall satisfaction with the module.Results of the study showed that graduate students did benefit from viewing the online advising module. Participants reported an overall strong satisfaction rate with the module.
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Date Issued: 2014
Identifier: CFE0005212, ucf:50621
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005212

Title: DESIGNING FOR A JAPANESE HIGH-CONTEXT CULTURE: CULTURE'S INFLUENCE ON THE TECHNICAL WRITER'S VISUAL RHETORIC.
Creator: Carpenter, Russell, Flammia, Madelyn, University of Central Florida
Abstract / Description: This thesis analyzes the challenges technical writers face when designing documents for high-context cultures, such as the Japanese. When developing documents intended to cross cultural gulfs, technical writers must take into consideration cultural expectations, preferences, and practices in document design and communication. High-context cultures, such as Japan, design documents using drastically different design strategies than those used in the United States. Japanese communication habits...
Show moreThis thesis analyzes the challenges technical writers face when designing documents for high-context cultures, such as the Japanese. When developing documents intended to cross cultural gulfs, technical writers must take into consideration cultural expectations, preferences, and practices in document design and communication. High-context cultures, such as Japan, design documents using drastically different design strategies than those used in the United States. Japanese communication habits are more ambiguous than communication in the United States. Thus, the Japanese often use visuals for their aesthetic appeal, not for their ability to complement the text that surrounds the visual. The ambiguous nature of high-context culture communication habits often pose problems when Americans try to communicate--whether through written or oral communication--with a high-context audience. Without careful analysis and research into these cultural implications, the technical writer risks developing unsuccessful documents that do not accomplish the goals of the communication. It takes years of research to understand cultural differences, especially in the case of Japanese communication habits. With the research presented in this thesis, technical writers will understand better how to address document design issues when designing for high-context cultures in general and the Japanese culture specifically. In order to effectively analyze document design strategies across cultures, I have collected documents from two cultures--from the United States and from Japan. These two cultures represent a low-context culture, the United States, and a high-context culture, Japan. The United States and Japan are opposite each other on Edward T. Hall's cultural continuum, providing ideal subjects for a cross-cultural document design analysis. Using previous research in document design and cultural studies, I have established a grid for analyzing visual elements in the documents I have collected--full color automobile sales booklets. I analyze both high- and low-context documents against this grid. The various document design grids allow for visual representation of document design decisions in both cultures. American international technical communicators can use these grids as a starting point for addressing the cultural implications of document design for high-context audiences. The research presented in this thesis shows that high- and low-context cultures use visuals much differently. Readers, in both cultures, are persuaded differently by visual elements. By exploring and analyzing the use of visuals such as photos, diagrams, line drawings, and the way both cultures use visuals to approach their audiences, this thesis attempts to present an explanation of visuals in high-context cultures that will aid American technical writers who design documents for international audiences. This thesis uses Japanese cultural analysis and Japanese design theories to explain high-context design decisions applied to Japanese documents.
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Date Issued: 2005
Identifier: CFE0000372, ucf:46336
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0000372

Title: Intercultural Communication in the Global Age: Lessons Learned from French Technical Communicators.
Creator: Tallman, Nicole, Flammia, Madelyn, Bowdon, Melody, Jones, Daniel, University of Central Florida
Abstract / Description: This thesis explores the cultural considerations American technical communicators must address when working with French colleagues and when creating technical documentation for French audiences. A review of the literature on intercultural communication theory was conducted, along with a review of the limited research on technical communication in France and the needs of French audiences. A qualitative online survey of French technical communicators was also conducted. Through this survey,...
Show moreThis thesis explores the cultural considerations American technical communicators must address when working with French colleagues and when creating technical documentation for French audiences. A review of the literature on intercultural communication theory was conducted, along with a review of the limited research on technical communication in France and the needs of French audiences. A qualitative online survey of French technical communicators was also conducted. Through this survey, French technical communicators reported on their intercultural beliefs, experiences, and practices, and information, language, and cultural needs.Survey responses were analyzed using inductive thematic analysis. Two main themes were developed as a result of this analysis: the importance of adapting content to French audiences, and the cultural differences between French and American information needs and communication styles. Survey findings were combined with theoretical and practical literature to offer American technical communicators guidance for successful intercultural interactions. This thesis concludes with suggestions for future practice and research in intercultural technical communication.
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Date Issued: 2013
Identifier: CFE0004944, ucf:49604
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004944

Title: Grace Hopper and the Marvelous Machine: Lessons for Modern Technical Communicators from the Mark I ASCC Manual.
Creator: Meyr, Jessica, Jones, Dan, Dombrowski, Paul, Applen, John, University of Central Florida
Abstract / Description: Women's technical writing achievements often go unrecognized, both due to the invisibility of technical writing professionals in general, and a lack of famous technical communication role models in particular. The purpose of this thesis is to analyze and present an early major work in the technical writing of Rear Admiral (")Amazing(") Grace Hopper, inventor of the compiler and an important figure in computer science history. Although Hopper is arguably best known for popularizing the idea of...
Show moreWomen's technical writing achievements often go unrecognized, both due to the invisibility of technical writing professionals in general, and a lack of famous technical communication role models in particular. The purpose of this thesis is to analyze and present an early major work in the technical writing of Rear Admiral (")Amazing(") Grace Hopper, inventor of the compiler and an important figure in computer science history. Although Hopper is arguably best known for popularizing the idea of the (")computer bug,(") her achievements in computer science extend from invention of the software compiler to tireless promotion of the programming language COBOL. Her work A Manual of Operation for the Automatic Sequence Controlled Calculator, written for the first digital computer in America, is analyzed here according to Mike Markel's eight criteria of excellent technical writing: honesty, clarity, accuracy, comprehensiveness, accessibility, conciseness, professional appearance, and correctness. I also cover other specific strengths of Grace's approach, including how she establishes sufficient context, highlights multiple uses for information, and provides numerous well-chosen examples for audience needs. However, I also discuss how modern research principles for improving technical writing, including task-orientation, attention to cognitive load, and minimalism, help explain the manual's shortcomings. I conclude my study with a discussion of Hopper's later work, (")The Education of a Computer,(") to demonstrate her growth as a writer. The conclusion also highlights areas awaiting further research and cements my recommendation that study of Grace Hopper's work be incorporated into our historical understanding of the discipline. Hopper's technical writing deserves to be more widely understood and appreciated as a vital contribution to early software documentation.
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Date Issued: 2017
Identifier: CFE0006625, ucf:51263
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006625

Title: "ANALYZING THE EFFECTS OF SINGLE-SOURCING METHODOLOGIES ON THE ROLE OF THE TECHNICAL COMMUNICATOR".
Creator: Boehl, Jeremy, Applen, J.D., University of Central Florida
Abstract / Description: This thesis discusses the specific effects of single sourcing methodologies on the role of the technical communicator, his or her job responsibilities, qualifications, collaboration with coworkers, employee and employer expectations, and the effects on career progression. The methodologies discussed included all types of single sourcing methods for technical documentation (such as XML-based), advanced and non-advanced Content Management Systems (CMS), and Digital Asset Management (DAM)...
Show moreThis thesis discusses the specific effects of single sourcing methodologies on the role of the technical communicator, his or her job responsibilities, qualifications, collaboration with coworkers, employee and employer expectations, and the effects on career progression. The methodologies discussed included all types of single sourcing methods for technical documentation (such as XML-based), advanced and non-advanced Content Management Systems (CMS), and Digital Asset Management (DAM) systems. Other topics explored are an overview of single sourcing for technical documentation, a comparison of the "craftsman model" to the current trend of single sourcing and structured content, specific effects on technical communicators such as role changes, the effects of incorporating XML into a technical communicator's daily work environment, and the effects of other emerging technologies such as advanced CMS and DAM systems on technical communicators. General findings include that the practice of single sourcing, whether a positive or negative development, has continued and likely will continue to increase in technical communication groups within organizations. Single sourcing, especially for dynamic, customized content is also increasing because of the current marketplace, but works best via the use of a CMS and other systems used by large organizations. Single sourcing is also best implemented after extensive strategic planning and training of employees. Many technical communicators will have to accept new roles and positions, the direction of which is greatly impacted by the extent of their skills. Recommendations are made for additional research on the effects of single sourcing implementation on the technical communicator, and how to adapt to changes. Additional research is also needed on XML, DITA (Darwinian Information Typing Architecture), and DAM systems, all related specifically to technical communication.
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Date Issued: 2006
Identifier: CFE0001302, ucf:47031
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0001302

Title: Gender Composition of Online Technical Communication Collaborations.
Creator: Wardell, Erika, Jones, Daniel, Cavanagh, Thomas, Applen, John, University of Central Florida
Abstract / Description: Online collaborations are more prevalent in society due to electronic communication allowing students and professionals to communicate with each other, without needing to spend time or money traveling. The lack of visual cues in electronic communication means writing styles primarily set the tone of a message. A group member's gender can affect his or her writing style and what he or she assumes about the message. The differing writing styles and potential gender bias can cause...
Show moreOnline collaborations are more prevalent in society due to electronic communication allowing students and professionals to communicate with each other, without needing to spend time or money traveling. The lack of visual cues in electronic communication means writing styles primarily set the tone of a message. A group member's gender can affect his or her writing style and what he or she assumes about the message. The differing writing styles and potential gender bias can cause misunderstandings, which delay projects and sometimes lead to ostracizing a group member. The gender composition of an online collaboration, therefore, can have a positive or negative effect on a project. This study helps technical communicators understand how to manage online collaborations effectively to produce a successful project. The study explains how the effects of gender composition on a project are influenced by electronic communication, gender roles, and online collaborations. Society-imposed gender roles include differing writing styles for each gender causing gender bias in both writing and reading electronic messages. Group members, monitors, and project managers must take care in managing online collaborations due to the differences in each gender's communication style, and differences in gender roles and expectations for multinational online collaborations. The study shows mixed-gender collaborations have increased chances of misunderstandings because of the differing communication styles of each gender compared to same-gender collaborations. However, the advantages of mixed-gender collaborations outweigh the disadvantages due to the variety of ideas, motivations, and expectations. Technical communicators understanding how all the major topics relate together to influence a collaboration are better able to manage an online collaboration and reduce the chances of misunderstandings to create a successful project.
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Date Issued: 2011
Identifier: CFE0004176, ucf:49041
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004176

Title: CONNECTING VISUAL DESING AND HOFSTEDE'S CULTURAL DIMENSIONS: THE UNITED STATES, LATIN AMERICA AND SPAIN.
Creator: McDonough, Suzanne, Flammia, Madelyn, University of Central Florida
Abstract / Description: My thesis discusses whether culture can be used to predict visual design preferences in documentation and whether cultures with similar attributes demonstrate similar visual design preferences. The visual design of a document is an important element in effective communication to an audience. If the audience is outside the United States, it is important to understand the attributes of that culture to create documents that are most effective for the audience. Cultural theorist Geert Hofstede...
Show moreMy thesis discusses whether culture can be used to predict visual design preferences in documentation and whether cultures with similar attributes demonstrate similar visual design preferences. The visual design of a document is an important element in effective communication to an audience. If the audience is outside the United States, it is important to understand the attributes of that culture to create documents that are most effective for the audience. Cultural theorist Geert Hofstede describes cultural attributes in terms of six cultural dimensions: individualism versus collectivism, high versus low power distance, high versus low uncertainty avoidance, masculinity versus femininity, long-term versus short-term orientation, and indulgence versus restraint. This thesis explores whether we can identify visual design preferences in high uncertainty avoidance cultures and high power distance cultures, such as Spain and Latin American countries. To explore this topic, a study was done on sample report documents from a single company which operates in the United States, Latin America and Spain. Choosing only one company to collect samples from provided a way of discounting different corporate cultures as an influence on standards, tools and how documents are developed. As a framework for comparison of the documents, Kostelnick's visual design matrix was used to analyze the documents for graphics, data displays, document unifiers, decoding devices, and cuing devices. The results show that some elements of visual design can be predicted by cultural attribute, and there is a correlation between different cultures and their preference for similar design elements. For U.S. technical communicators working on documents for Latin American and Spanish audiences, documents need to be shorter in length with simple data displays and need to use more cuing devices to be effective for audiences in these cultures. This study also shows that for technical communicators designing documents for audiences in other cultures, studying the audience and the specific attributes of that culture will provide direction on how to design an effective technical document for that audience.
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Date Issued: 2011
Identifier: CFE0003734, ucf:48766
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0003734

Title: The Modern Church Communicates: Rhetoric and Hypertext in Church Website Design.
Creator: Palmer, Edward, Applen, John, Jones, Dan, Stephens, Sonia, University of Central Florida
Abstract / Description: The Internet and the World Wide Web have supplanted many paper-based information systems. People turn to the web to locate local services in the same way they find ecommerce sites such as Amazon. Churches of all sizes must develop effective and attractive websites to attract new members and inform existing members. These two groups form distinct audiences that must be correctly targeted by the website content. Other churches may visit to gather ideas for their programs; they are a third group...
Show moreThe Internet and the World Wide Web have supplanted many paper-based information systems. People turn to the web to locate local services in the same way they find ecommerce sites such as Amazon. Churches of all sizes must develop effective and attractive websites to attract new members and inform existing members. These two groups form distinct audiences that must be correctly targeted by the website content. Other churches may visit to gather ideas for their programs; they are a third group of site visitors. Organization of hypertext on the web requires skills that are different than writing for print. Technical communicators possess those skills and can help others write better hypertext. This research examines eight churches that cross three categories: denomination, size, and location. The websites of the churches are analyzed from the standpoint of the reader and the technical communicator to determine their effectiveness in content, organization, and underlying structure of the webpages, and then consider if geography, size, or denomination account for the observed differences. Audience and message are lesser issues than organization of information and navigational guidance for the reader. No remarkable differences were observed based on size, geography, or denomination. The technical communicator can assist non-technical content producers in developing skills in organization and classification.
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Date Issued: 2017
Identifier: CFE0006635, ucf:51218
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006635

Title: Narrative in Technical Communication.
Creator: Fenn, James, Applen, John, Cavanagh, Thomas, Jones, Daniel, University of Central Florida
Abstract / Description: The focus of this research is on the involvement of narrative learning within technical communication and the benefits that such an involvement can bring to the field. I analyze literature from within technical communication to determine how narrative is perceived, as well as the traditions in technical communication that made the field resistant to the use of narrative in the past. These findings are considered with respect to the history and definition of narrative, as well as to how...
Show moreThe focus of this research is on the involvement of narrative learning within technical communication and the benefits that such an involvement can bring to the field. I analyze literature from within technical communication to determine how narrative is perceived, as well as the traditions in technical communication that made the field resistant to the use of narrative in the past. These findings are considered with respect to the history and definition of narrative, as well as to how narrative can improve learning outcomes when compared to expository learning approaches commonly used in technical documentation.While narrative is not a new concept to technical communication, this thesis offers new insights through a multidisciplinary approach that considers the work of philosophers and narratologists that are relatively unknown to the field. Philosophers Daniel Dennett and Jerome Bruner, as well as narratologists Gerard Genette, David Rudrum, and David Darby, show that narrative forms the basis for the construction of reality and that all human learning is based on the stories that we construct to give meaning to the world. Research studies conducted on the efficacy of narrative based learning are discussed in detail and an analysis of the areas where narrative use would most benefit technical communication is provided. Recommendations are made for the future use of narrative in technical documentation and for further research on the implementation and cost of narrative solutions.
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Date Issued: 2014
Identifier: CFE0005163, ucf:50687
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0005163

Title: Playing with Usability: Why Technical Communicators Should Examine Mobile Games.
Creator: Cata, Alexandra, Jones, Dan, Applen, John, Salter, Anastasia, University of Central Florida
Abstract / Description: This thesis examines how technical communicators can look to free, successful mobile games for mobile User Interface (UI) and User Assistance (UA) inspiration and design techniques. The purpose of this thesis is to provide an overview of major game studies theories and situate them within technical communication theory and practices. Technical communicators can leverage game studies theories to augment existing technical communication theories and practices. Specifically, I examine cognitive...
Show moreThis thesis examines how technical communicators can look to free, successful mobile games for mobile User Interface (UI) and User Assistance (UA) inspiration and design techniques. The purpose of this thesis is to provide an overview of major game studies theories and situate them within technical communication theory and practices. Technical communicators can leverage game studies theories to augment existing technical communication theories and practices. Specifically, I examine cognitive learning theory in game design, game usability, playability, and user-centered design, and how these theories relate to technical communication, rhetorical, mobile UI/UA, and general usability theories and methods. Additionally, I also note technical communicators can provide depth and fill in existing gaps in game design theory relating to language and textual presentation within games. I demonstrate this value by synthesizing and applying these methods to two successful free mobile games: Supercell's Clash of Clans and Blizzard Entertainment's Hearthstone. In a highly competitive and lucrative environment, top free mobile games provide effective user experiences to engage and retain users. Examining mobile game design provides a creative way for technical communicators to improve their own approaches for user engagement and mobile design.
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Date Issued: 2017
Identifier: CFE0006573, ucf:51316
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006573

Title: The Role of Occupational Branding in the Professionalization of Technical Communication.
Creator: Thomas, Chelsea, Jones, Dan, Flammia, Madelyn, Bell, Kathleen, University of Central Florida
Abstract / Description: This study investigates the relationship between professional identity and professional status by exploring the quest for professionalization within technical communication. An established professional identity is crucial to an occupation's professionalization process, as it enables members of a given field to create a common sense of being and facilitates a recognizable personal and collective identity. Such recognition is vital to an occupation's rise to professional status, as it creates a...
Show moreThis study investigates the relationship between professional identity and professional status by exploring the quest for professionalization within technical communication. An established professional identity is crucial to an occupation's professionalization process, as it enables members of a given field to create a common sense of being and facilitates a recognizable personal and collective identity. Such recognition is vital to an occupation's rise to professional status, as it creates a distilled image of the ideal practitioner for outsiders and forms the basis upon which claims of expertise may be made. By constructing the meaning surrounding their profession, members are able to portray an image which designates their knowledge as a scarce expertise and their profession as the appropriate source for the services they provide.A lack of professional identity constitutes the primary factor hindering technical communication from realizing the professionalization process, as it prevents the formation of practitioners' common sense of being, promotes the absence of identifiability and precludes the possibility of recognition by larger society. Without an established professional identity, the field cannot formulate a culturally-relevant perception of its role, claim professional expertise or jurisdiction over their work, or achieve the social and cultural legitimacy necessary in order to increase its professional status. By implementing processes of occupational branding within the professional project, efforts involving the construction of collective professional identity will increase professional status by enabling a group's management of professional meaning, facilitating the creation of an occupational brand and assisting in value production.
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Date Issued: 2016
Identifier: CFE0006189, ucf:51137
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006189

Title: GUIDELINES FOR TWENTY-FIRST CENTURY INSTRUCTIONAL DESIGN AND TECHNOLOGY USE: TECHNOLOGIES' INFLUENCE ON THE BRAIN.
Creator: Gabriel, Jennifer, Flammia, Madelyn, University of Central Florida
Abstract / Description: The increasingly global environment has spurred the economy in the United States as well as the economies in nearly every other nation. Although the U.S. remains the world leader in the global economy, research shows that the United States is at risk of losing its place as the world leader in science and innovation. Policymakers have recognized the need for research addressing global competitiveness. President Bush signed the America Competes Act, which calls for increased investment in...
Show moreThe increasingly global environment has spurred the economy in the United States as well as the economies in nearly every other nation. Although the U.S. remains the world leader in the global economy, research shows that the United States is at risk of losing its place as the world leader in science and innovation. Policymakers have recognized the need for research addressing global competitiveness. President Bush signed the America Competes Act, which calls for increased investment in innovation and education to improve U.S. competitiveness and President Barack Obama has named a platform, "Science, Technology and Innovation for a New Generation" which will extend and prioritize the efforts to improve math and science education. K‐12 U.S. students are graduating from high school unprepared to pursue degrees in science, technology, engineering and math (STEM) in college. Without STEM degrees they will be unable to pursue technology jobs after graduation. Statistics show that the U.S. is failing to produce as many graduates in STEM as other countries. In an increasingly global world, without graduates in STEM courses the U.S. is at risk of losing its position as the economic world leader. Government, industry and academia all agree that the U.S. needs to address education on a K‐12 level to ensure that U.S. students are equipped with twenty‐first century skills to compete in a twenty‐first century global economy. Twenty‐first century students are different from students of previous generations. Researchers argue that changes in the environment, specifically an increased exposure to technology, have changed the brains of twenty‐first century students; twenty‐first century students learn differently. However, twenty‐first century students are being taught with an instructional curriculum that was designed for a previous generation that did not have the same exposure to technology. This is causing a digital‐divide that is hindering the achievement of students. The instructional curriculum needs to be updated to meet the needs of twenty‐first century students. This thesis addresses this need from a technical communication perspective by arguing that the instructional design of twenty‐first century learning materials should be improved by adhering to guidelines for twenty‐first century learning characteristics and twenty‐first century technology use. The guidelines support a national goal to improve K‐12 achievement in order to increase U.S. STEM graduates and increase the U.S.'s ability to compete in a global economy.
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Date Issued: 2009
Identifier: CFE0002704, ucf:48183
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0002704

Title: XML: Beyond the Tags.
Creator: Meloy, Christopher, Applen, John, Kamrath, Mark, McDaniel, Thomas, University of Central Florida
Abstract / Description: XML is quickly being utilized in the field of technical communication to transfer information from database to person and company to company. Often communicators will structure information without a second thought of how or why certain tags are used to mark up the information. Because the company or a manual says to use those tags, the communicator does so. However, if professionals want to unlock the true potential of XML for better sharing of information across platforms, they need to...
Show moreXML is quickly being utilized in the field of technical communication to transfer information from database to person and company to company. Often communicators will structure information without a second thought of how or why certain tags are used to mark up the information. Because the company or a manual says to use those tags, the communicator does so. However, if professionals want to unlock the true potential of XML for better sharing of information across platforms, they need to understand the effects the technology using XML as well as political and cultural factors have on the tags being used. This thesis reviewed literature from multiple fields utilizing XML to find how tag choices can be influenced. XML allows for the sharing of information across multiple platforms and databases. Because of this efficiency, XML is utilized by many technologies. Often communicators must tag information so that the technologies can find the marked up information; therefore, technologies like single sourcing, data mining, and knowledge management influence the types of tags created. Additionally, cultural and political influences are analyzed to see how they play a role in determining what tags are used and created for specific documents. The thesis concludes with predictions on the future of XML and the technological, political, and cultural influences associated with XML tag sets based on information found within the thesis.
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Date Issued: 2011
Identifier: CFE0004138, ucf:49067
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004138

technical communication (19)	+ -
technical writing (7)	+ -
Technical Communication (6)	+ -
rhetoric (3)	+ -
Communication of technical information (2)	+ -

Technical communication (2)	+ -
XML (2)	+ -
narrative (2)	+ -
plain language (2)	+ -
technical communicator (2)	+ -
technical manuals (2)	+ -
usability (2)	+ -
usability testing (2)	+ -
Army technical communication (1)	+ -
CMS (1)	+ -
Collaboration (1)	+ -
Color (1)	+ -
Communication & gender (1)	+ -
Communication & technology (1)	+ -
Communication Theory (1)	+ -
Communications (1)	+ -
Content Management (1)	+ -
Critical Thinking (1)	+ -
Cultural studies (1)	+ -
DAM (1)	+ -
DBMS (1)	+ -
DITA (1)	+ -
DTD (1)	+ -
Design (1)	+ -
Digital Asset Management (1)	+ -

University of Central Florida (32)	+ -
Flammia, Madelyn (15)	+ -
Jones, Daniel (10)	+ -
Jones, Dan (9)	+ -
Applen, John (8)	+ -

Dombrowski, Paul (5)	+ -
Bowdon, Melody (4)	+ -
Cavanagh, Thomas (4)	+ -
Marinara, Martha (3)	+ -
Young, Beth (2)	+ -
Alvarez, Nicole (1)	+ -
Applen, J.D. (1)	+ -
Beeson, Rebecca (1)	+ -
Bell, Kathleen (1)	+ -
Bivins, Peggy (1)	+ -
Boehl, Jeremy (1)	+ -
Bower, Nathan (1)	+ -
Brkich, Carrie (1)	+ -
Campbell, Jessica (1)	+ -
Carpenter, Russell (1)	+ -
Cata, Alexandra (1)	+ -
Caudill, Cindy (1)	+ -
Cepero, Nichole (1)	+ -
Chao, Mariana (1)	+ -
Collins, Meghan (1)	+ -
Dziuban, Charles (1)	+ -
Engineering (1)	+ -
Fecko, Kristin (1)	+ -
Fenn, James (1)	+ -
Gabriel, Jennifer (1)	+ -

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