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- Title
- The Effects of Diagnostic Aiding on Situation Awareness under Robot Unreliability.
- Creator
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Schuster, David, Jentsch, Florian, Szalma, James, Mouloua, Mustapha, Shumaker, Randall, University of Central Florida
- Abstract / Description
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In highly autonomous robotic systems, human operators are able to attend to their own, separate tasks, but robots still need occasional human intervention. In this scenario, it may be difficult for human operators to determine the status of the system and environment when called upon to aid the robot. The resulting lack of situation awareness (SA) is a problem common to other automated systems, and it can lead to poor performance and compromised safety. Existing research on this problem...
Show moreIn highly autonomous robotic systems, human operators are able to attend to their own, separate tasks, but robots still need occasional human intervention. In this scenario, it may be difficult for human operators to determine the status of the system and environment when called upon to aid the robot. The resulting lack of situation awareness (SA) is a problem common to other automated systems, and it can lead to poor performance and compromised safety. Existing research on this problem suggested that reliable automation of information processing, called diagnostic aiding, leads to better operator SA. The effects of unreliable diagnostic aiding, however, were not well understood. These effects are likely to depend on the ability of the operator to perform the task unaided. That is, under conditions in which the operator can reconcile their own sensing with that of the robot, the influence of unreliable diagnostic aiding may be more pronounced. When the robot is the only source of information for a task, these effects may be weaker or may reverse direction. The purpose of the current experiment was to determine if SA is differentially affected by unreliability at different levels of unaided human performance and at different stages of diagnostic aiding. This was accomplished by experimentally manipulating the stage of diagnostic aiding, robot reliability, and the ability of the operator to build SA unaided. Results indicated that while reliable diagnostic aiding is generally useful, unreliable diagnostic aiding has effects that depend on the amount of information available to operators in the environment. This research improves understanding of how robots can support operator SA and can guide the development of future robots so that humans are most likely to use them effectively.
Show less - Date Issued
- 2013
- Identifier
- CFE0005247, ucf:50577
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005247
- Title
- Transparency in human-agent teaming and its effect on complacent behavior.
- Creator
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Wright, Julia, Hancock, Peter, Szalma, James, Jentsch, Florian, Chen, Jessie, University of Central Florida
- Abstract / Description
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This study examined how transparency of an intelligent agent's reasoning affected complacent behavior in a route selection task in a simulated environment. Also examined was how the information available to the operator affected those results.In two experiments, participants supervised a three-vehicle convoy as it traversed a simulated environment and re-routed the convoy when needed with the assistance of an intelligent agent, RoboLeader. Participants were randomly assigned to an Agent...
Show moreThis study examined how transparency of an intelligent agent's reasoning affected complacent behavior in a route selection task in a simulated environment. Also examined was how the information available to the operator affected those results.In two experiments, participants supervised a three-vehicle convoy as it traversed a simulated environment and re-routed the convoy when needed with the assistance of an intelligent agent, RoboLeader. Participants were randomly assigned to an Agent Reasoning Transparency condition. Participants received communications from a commander confirming either the presence or absence of activity in the area. They also received information regarding potential events along their route via icons that appeared on a map displaying the convoy route and surrounding area. Participants in Experiment 1 (low information setting) received information about their current route only; they did not receive any information about the suggested alternate route. Participants in Experiment 2 (high information setting) received information about both their current route and the agent recommended an alternative route. In the first experiment, access to agent reasoning was found to be an effective deterrent to complacent behavior when the operator has limited information about their task environment. However, the addition of information that created ambiguity for the operator encouraged complacency, resulting in reduced performance and poorer trust calibration. Agent reasoning did not increase response time or workload and appeared to have improved performance on the secondary task. These findings align with studies that have shown ambiguous information can increase workload and encourage complacency, as such, caution should be exercised when considering how transparent to make agent reasoning and what information should be included.In the second experiment, access to agent reasoning was found to have little effect on complacent behavior when the operator had complete information about the task environment. However, the addition of information that created ambiguity for the operator appeared to encourage complacency, as indicated by reduced performance and shorter decision times. Agent reasoning transparency did not increase overall workload, and operators reported higher satisfaction with their performance and reduced mental demand. Access to agent reasoning did not improve operators' secondary task performance, situation awareness, or operator trust. However, when agent reasoning transparency included ambiguous information complacent behavior was again encouraged. Unlike the first experiment, there were notable differences in complacent behavior, performance, operator trust, and situation awareness due to individual difference factors. As such, these findings would suggest that when the operator has complete information regarding their task environment, access to agent reasoning may be beneficial, but not dramatically so. However, individual difference factors will greatly influence performance outcomes. The amount of information the operator has regarding the task environment has a profound effect on the proper use of the agent. Increased environmental information resulted in more rejections of the agent recommendation regardless of the transparency of agent reasoning. The addition of agent reasoning transparency appeared to be effective at keeping the operator engaged, while complacent behavior appeared to be encouraged both when agent reasoning was either not transparent or so transparent as to become ambiguous. Even so, operators reported lower trust and usability for the agent than when environmental information was limited. Situation awareness (SA2) scores were also higher in the high information environment when agent reasoning was either not transparent or so transparent as to become ambiguous, compared to the low information environment. However, when a moderate amount of agent reasoning was available to the operator, the amount of information available to the operator had no effect on the operators' complacent behavior, subjective trust, or SA. These findings indicate that some negative outcomes resulting from the incongruous transparency of agent reasoning may be mitigated by increasing the information the operator has regarding the task environment.
Show less - Date Issued
- 2016
- Identifier
- CFE0006422, ucf:51469
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006422
- Title
- TOWARD BUILDING A SOCIAL ROBOT WITH AN EMOTION-BASED INTERNAL CONTROL AND EXTERNAL COMMUNICATION TO ENHANCE HUMAN-ROBOT INTERACTION.
- Creator
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Marpaung, Andreas, Lisetti, Christine, University of Central Florida
- Abstract / Description
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In this thesis, we aim at modeling some aspects of the functional role of emotions on an autonomous embodied agent. We begin by describing our robotic prototype, Cherry--a robot with the task of being a tour guide and an office assistant for the Computer Science Department at the University of Central Florida. Cherry did not have a formal emotion representation of internal states, but did have the ability to express emotions through her multimodal interface. The thesis presents the results of...
Show moreIn this thesis, we aim at modeling some aspects of the functional role of emotions on an autonomous embodied agent. We begin by describing our robotic prototype, Cherry--a robot with the task of being a tour guide and an office assistant for the Computer Science Department at the University of Central Florida. Cherry did not have a formal emotion representation of internal states, but did have the ability to express emotions through her multimodal interface. The thesis presents the results of a survey we performed via our social informatics approach where we found that: (1) the idea of having emotions in a robot was warmly accepted by Cherry's users, and (2) the intended users were pleased with our initial interface design and functionalities. Guided by these results, we transferred our previous code to a human-height and more robust robot--Petra, the PeopleBot--where we began to build a formal emotion mechanism and representation for internal states to correspond to the external expressions of Cherry's interface. We describe our overall three-layered architecture, and propose the design of the sensory motor level (the first layer of the three-layered architecture) inspired by the Multilevel Process Theory of Emotion on one hand, and hybrid robotic architecture on the other hand. The sensory-motor level receives and processes incoming stimuli with fuzzy logic and produces emotion-like states without any further willful planning or learning. We will discuss how Petra has been equipped with sonar and vision for obstacle avoidance as well as vision for face recognition, which are used when she roams around the hallway to engage in social interactions with humans. We hope that the sensory motor level in Petra could serve as a foundation for further works in modeling the three-layered architecture of the Emotion State Generator.
Show less - Date Issued
- 2004
- Identifier
- CFE0000286, ucf:46228
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0000286
- Title
- Physiological Reactions to Uncanny Stimuli: Substantiation of Self-Assessment and Individual Perception in User Enjoyment and Comfort.
- Creator
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Ballion, Tatiana, Sims, Valerie, Chin, Matthew, Jones, Donald, University of Central Florida
- Abstract / Description
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There is abundant anecdotal evidence substantiating Mori's initial observation of the "uncanny valley", a point at which human response to non-human entities drops sharply with respect to comfort (Mori, 1970), and the construct itself has a long-standing history in both Robotics and Psychology. Currently, many fields such as design, training, entertainment, and education make use of heuristic approaches to accommodate the anticipated needs of the user/consumer/audience in certain important...
Show moreThere is abundant anecdotal evidence substantiating Mori's initial observation of the "uncanny valley", a point at which human response to non-human entities drops sharply with respect to comfort (Mori, 1970), and the construct itself has a long-standing history in both Robotics and Psychology. Currently, many fields such as design, training, entertainment, and education make use of heuristic approaches to accommodate the anticipated needs of the user/consumer/audience in certain important aspects. This is due to the lack of empirical substantiation or, in some cases, the impossibility of rigorous quantification; one such area is with respect to the user's experience of uncanniness, a feeling of "eeriness" or "wrongness" when interacting with artefacts or environments. Uncanniness, however, continues to be defined and measured in a largely subjective way, and often after the fact; an experience or product's uncanny features are pointed out after the item has been markedly avoided or complained about by the general public. These studies are among the first seeking to determine a constellation of personality traits and physiological responses that incline the user to have a more frequent or profound (")uncanny" reaction when presented with stimuli meeting the criteria for a level of "eeriness". In study 1, 395 adults were asked to categorize 200 images as uncanny, neutral, pleasant, or other. In Study 2, physiological and eye-tracking data was collected from twenty two adults as they viewed uncanny, neutral and pleasant images culled from study 1. This research identifies components of the uncanny valley related to subjective assessment, personality factors (using the HEXACO and Anthropomorphic Tendencies Scale), and biophysical measures, and found that traits unique to Emotionality on the HEXACO inventory, compounded with a form of anthropomorphism demonstrates a level of relationship to the subjective experience of uncanny stimuli. There is evidence that HEXACO type and forms of anthropomorphic perception mediates the biophysical expression and the subjective perception of the stimuli. In keeping with psychological hypotheses, stimuli to which the participants had greatest response centered on death, the threat of death, or mismatched/absent facial features.
Show less - Date Issued
- 2012
- Identifier
- CFE0004354, ucf:49454
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0004354