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Pages
- Title
- Sherlock Fandom Online: Toward an Ethic of Advocacy for Asexual Identity.
- Creator
-
Wojton, Jennifer, Bowdon, Melody, Scott, Blake, Brenckle, Martha, Pigg, Stacey, University of Central Florida
- Abstract / Description
-
This study applies theories of texts and technologies to examine ways in which fan culture and mainstream entertainment media can shape and be shaped by each other through digital interactions and negotiations. Further, it considers ways in which these interactions have potential to foster community building and advocacy efforts beyond the limitations of the screen. The analysis focuses, in particular, on the subject of asexuality as it is represented in BBC's 2010 television series, Sherlock...
Show moreThis study applies theories of texts and technologies to examine ways in which fan culture and mainstream entertainment media can shape and be shaped by each other through digital interactions and negotiations. Further, it considers ways in which these interactions have potential to foster community building and advocacy efforts beyond the limitations of the screen. The analysis focuses, in particular, on the subject of asexuality as it is represented in BBC's 2010 television series, Sherlock, tracing the multiple ways in which the traditional boundaries between fans and entertainment professionals have been breached as each group works to engage the other while pursuing their separate objectives, including social change, personal and professional acceptance and/or acclaim, and commercial profit. The dissertation traces four distinct but interconnected types/sites of interface among fans, advocates, mainstream media, showrunners, and celebrities, including 1) mainstream media articles related to Sherlock and those officially associated with it; 2) social media; 3) single-owner or small group-operated fan websites; and 4) fan fiction and associated comments. This interdisciplinary project draws on the work of fandom/digital culture scholarship (e.g., Henry Jenkins, Matthew Hills, Paul Boothe) within a broader framework informed by scholars of digital culture and queer and feminist ideologies (e.g., Donna Haraway, Lee Edelmen, Lauren Berlant), as well as emerging scholarship on asexuality, which is informed by queer and feminist perspectives (e.g., Brenda Chu, Julia Decker, Jacinthe Flore).
Show less - Date Issued
- 2016
- Identifier
- CFE0006421, ucf:51487
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006421
- Title
- Failing the Failed: A Treatise on the Need for a Research Based Pedagogical Approach to Credit Recovery.
- Creator
-
Scott, Kelly, Boote, David, Robinson, Edward, Vitale, Thomas, Hayes, Burnice, University of Central Florida
- Abstract / Description
-
The purpose of this dissertation in practice is to address the problem of online credit recovery. Although online enrollments have skyrocketed in recent years and all preliminary research indicates a large percentage of those enrollments are from students seeking credit recovery, much of the curriculum currently being offered is not research-based. Following a literature review focused on the history of credit recovery as well as successful current methods, we designed CRIT (Credit Recovery...
Show moreThe purpose of this dissertation in practice is to address the problem of online credit recovery. Although online enrollments have skyrocketed in recent years and all preliminary research indicates a large percentage of those enrollments are from students seeking credit recovery, much of the curriculum currently being offered is not research-based. Following a literature review focused on the history of credit recovery as well as successful current methods, we designed CRIT (Credit Recovery Instructional Treatment), a research-based approach to curriculum design for credit recovery. CRIT is a standards based curriculum relying on criterion based assessments. This approach was then applied in the creation of specific curriculum for English 4 credit recovery and as a general approach for all subjects. A step by step evaluation plan for current and proposed approaches for credit recovery was then defined. Additionally, we provide a detailed implementation strategy specific to our organization but easily retrofitted for other organizations. We focus on the organization of Florida Virtual School (FLVS), a state run K-12 virtual school run as a special school district in Florida because it is a familiar organization; however, the model and results may be generalizable for online or traditional education.
Show less - Date Issued
- 2014
- Identifier
- CFE0005289, ucf:50565
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005289
- Title
- Failing the Failed: A treatise on the need for a research based pedagogical approach to credit recovery.
- Creator
-
Smith, Elise, Boote, David, Robinson, Edward, Vitale, Thomas, Hayes, Burnice, University of Central Florida
- Abstract / Description
-
The purpose of this dissertation in practice is to address the problem of online credit recovery. Although online enrollments have skyrocketed in recent years and all preliminary research indicates a large percentage of those enrollments are from students seeking credit recovery, much of the curriculum currently being offered is not research-based. Following a literature review focused on the history of credit recovery as well as successful current methods, we designed CRIT (Credit Recovery...
Show moreThe purpose of this dissertation in practice is to address the problem of online credit recovery. Although online enrollments have skyrocketed in recent years and all preliminary research indicates a large percentage of those enrollments are from students seeking credit recovery, much of the curriculum currently being offered is not research-based. Following a literature review focused on the history of credit recovery as well as successful current methods, we designed CRIT (Credit Recovery Instructional Treatment) a research-based approach to curriculum design for credit recovery. CRIT is a standards based curriculum relying on criterion based assessments. This approach was then applied in the creation of specific curriculum for English 4 credit recovery and as a general approach for all subjects. A step by step evaluation plan for current and proposed approaches for credit recovery was then defined. Additionally we provide a detailed implementation strategy specific to our organization but easily retrofitted for other organizations. We focus on the organization of Florida Virtual School (FLVS), a state run k-12 virtual school run as a special school district in Florida because it is a familiar organization. However, the model and results may be generalizable for online or traditional education.
Show less - Date Issued
- 2014
- Identifier
- CFE0005290, ucf:50568
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005290
- Title
- A STUDY OF INSTRUCTOR PERSONA IN THE ONLINE ENVIRONMENT.
- Creator
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Phillips, William, Dziuban, Charles, University of Central Florida
- Abstract / Description
-
Higher education continues to witness a significant increase in the demand for online courses delivered via the World Wide Web. Institutions are challenged to position and prepare faculty for successfully developing and delivering this increasing number of online courses from a distance. Becoming successful in the online classroom presents difficult and time-consuming challenges to the novice faculty member. Instructors who transition from the face-to-face classroom find that some...
Show moreHigher education continues to witness a significant increase in the demand for online courses delivered via the World Wide Web. Institutions are challenged to position and prepare faculty for successfully developing and delivering this increasing number of online courses from a distance. Becoming successful in the online classroom presents difficult and time-consuming challenges to the novice faculty member. Instructors who transition from the face-to-face classroom find that some characteristics, strategies and procedures carryover into the online classroom. The new teaching environment presents an evolving spectrum of possibilities for the online professor, a new paradigm for teaching and learning. This research provides a multi-dimensional case study of the online teaching persona of four successful undergraduate college professors. The literature presents mounting evidence of the growth and momentum of the online college education. Also, the literature presents evidence that multiple resources become necessary if best practices and strategies are to be successfully integrated into online courses. The research has found that a persona change occurs when the faculty member transitions from the face-to-face to the online classroom. Utilizing this foundation, this study adds to the literature and clarifies the online teaching persona, incorporated characteristics, and strategies used by four successful undergraduate professors in a large university setting in the southern United States. Using face-to-face interviews and (non-participant) class observation, this researcher determined the transitory nature of the online teaching persona of the four participants in the study. The study revealed the characteristics, methods and strategies that enable the online professor to successfully deliver undergraduate courses using the World Wide Web.
Show less - Date Issued
- 2008
- Identifier
- CFE0002029, ucf:47613
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002029
- Title
- VIRTUAL VISTAS: HIGH SCHOOL STUDENTS DESCRIBING THEIR EXPERIENCES IN ONLINE COURSES.
- Creator
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Scheick, Amy, Gunter, Glenda, University of Central Florida
- Abstract / Description
-
Current research indicates that distance education courses can be as effective as traditional courses when the method and technologies used are appropriate to the instructional tasks. The number of states, counties, and school districts that provide online courses for high school students has rapidly expanded during the last ten years. The number of students, who enroll in these courses, has often grown by double digits each year. Understanding K-12 students' experiences in, and...
Show moreCurrent research indicates that distance education courses can be as effective as traditional courses when the method and technologies used are appropriate to the instructional tasks. The number of states, counties, and school districts that provide online courses for high school students has rapidly expanded during the last ten years. The number of students, who enroll in these courses, has often grown by double digits each year. Understanding K-12 students' experiences in, and expectations of, online learning is important for many reasons. Online learning is certainly growing and may become a graduation requirement in more states. Currently Michigan requires every student must participate in some form of online learning as a high school graduation requirement. High school students enrolling in online courses may have a measurable influence on higher education courses in the future, as students become more experienced with online learning. A great deal has been written about the development of virtual high schools, some of the issues surrounding them and basic student demographics. There are only a few studies that have interviewed students in detail as to why they have chosen to participate in a virtual school and examined how this choice has impacted them. The purpose of this study was to describe from the student's perspective, why they had enrolled in online courses and allowed them to characterize their experiences. Further, this study sought to identify the personality types and traits of the students enrolled in online high school courses and reported on one measure of the student's cognitive style or cognitive tempo. Forty-three students who were enrolled in a state sponsored virtual high school participated in this study. The study used three online instruments to collect data. The Matching Familiar Figures Test-20 was used to measure the impulsive or reflective responses of the students. The Long-Dziuban Reactive Behavioral Survey was used to determine the students' personality types. The third instrument was an online questionnaire of open-ended questions asking the students about their online experiences. In addition, twelve students participated in follow-up interviews. The study found that the students enrolled in online courses for a variety of reasons; students were concerned about and wanted control over the timing and pacing of their learning. Students' comments suggested that there may be a relationship between cognitive tempo as classified by the MFFT-20, and the students' preference for pacing through the online course materials. In addition, the distribution of personality types and cognitive styles represented in this sample were different from the general school population suggesting that perhaps some students are more interested in online learning than others are. After reviewing the results of the students responses to the MFFT-20, it may be that students may are becoming faster at processing visual information with fewer errors. More research is needed in this area. There does seem to be a trend in this direction and this could have implications for students enrolled in virtual high school courses. Finally, the students in this study characterized their online learning experiences as positive but did not feel that online learning should be a high school graduation requirement for all students.
Show less - Date Issued
- 2007
- Identifier
- CFE0001674, ucf:47213
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0001674
- Title
- THE RELATIONSHIP BETWEEN MOTIVATION AND ONLINE SOCIAL PRESENCE IN AN ONLINE CLASS.
- Creator
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Tao, Yedong, Gunter, Glenda, University of Central Florida
- Abstract / Description
-
The purpose of this study was to investigate the relationship between the level of student motivation and perceived online social presence in an online course. Better understanding of the relationship between online social presence and motivation would assist researchers to identify and develop effective instructional strategies for the success of students' online learning experience. This study was conducted during the Fall 2007 semester at the University of Central Florida (UCF) in...
Show moreThe purpose of this study was to investigate the relationship between the level of student motivation and perceived online social presence in an online course. Better understanding of the relationship between online social presence and motivation would assist researchers to identify and develop effective instructional strategies for the success of students' online learning experience. This study was conducted during the Fall 2007 semester at the University of Central Florida (UCF) in Orlando, Florida. Data for this study were collected from participating students enrolled in three online sections of EME 2040, Introduction of Educational Technology. In this course, pre-service teachers learn how to use technology and, more importantly, how to integrate it into their courses and their future classrooms. Three instruments were used in this study to obtain students' demographic information and to measure students' online social presence feeling, students' motivation levels, and instructors' verbal immediacy behaviors. Data were analyzed using repeated measure and multiple linear regression analysis. Seventy-four students from three online sections of EME 2040 responded to the study. Results suggested that students' level of online social presence increased significantly from the beginning of the semester to midterm and then dropped back to the original level from midterm to the end of the semester. However, the level of student motivation significantly increased only from the beginning of the semester to midterm and remained at same level for the rest of the semester. There were significant correlations between online social presence and student motivation across the semester. The regression analysis indicated that verbal immediacy affected online social presence significantly. Further research should be conducted with a larger sample and with different types of online courses in different academic settings and course management systems. Causal relationship between online social presence and student motivation should be explored. Instructional strategies should be established to enhance students' online social presence.
Show less - Date Issued
- 2009
- Identifier
- CFE0002542, ucf:47662
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002542
- Title
- A STUDY ON THE IMPACT OF TECHNOLOGICAL ADVANCEMENT ON COMMUNITY BANK PERFORMANCE.
- Creator
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Ong, Andre, Kullu, A. Melih, University of Central Florida
- Abstract / Description
-
This study investigates the impact of technological advancement in community bank lending, more specifically, how online financial product and service offerings affect community banks' performance. Community banks, institutions with assets under $1 billion are praised as relationship banking specialists, are important source of credit to individuals and businesses. Their productive performance is highly beneficial for the economic development of the communities and customers that they serve,...
Show moreThis study investigates the impact of technological advancement in community bank lending, more specifically, how online financial product and service offerings affect community banks' performance. Community banks, institutions with assets under $1 billion are praised as relationship banking specialists, are important source of credit to individuals and businesses. Their productive performance is highly beneficial for the economic development of the communities and customers that they serve, yet community banks' competitive power against large banks has become increasingly more challenging. Technological advancements radically shift all production and service based industries, including the banking industry and its institutions' offerings. The increasing use of online products and services provides convenience for bank customers, and eventually creates more demand, and boosts up the industry competition. Regarding the impact of technological advancements in the banking industry and the specific position that community banks carries, the question arises of "How does a changing technological landscape affect community banks' performance?". This study aims to contribute to the understanding of how these institutions can better utilize their limited resources to improve their performances.
Show less - Date Issued
- 2018
- Identifier
- CFH2000348, ucf:45788
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFH2000348
- Title
- A CONFIRMATORY FACTOR ANALYSIS OFTEACHING PRESENCE WITHIN THE FLORIDA ONLINE READING PROFESSIONAL DEVELOPMENT PROGRAM.
- Creator
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Stevison, Melinda, Hahs-Vaughn, Debbie, University of Central Florida
- Abstract / Description
-
The Community of Inquiry model provides a framework for recognizing and evaluating interpersonal behaviors in online educational settings. One of its three components, teaching presence (TP), describes those behaviors that are under the auspices of the online instructor. By examining these interactions and behaviors through the theoretical lens provided by teaching presence, and by measuring them with the Teaching Presence Scale (TPS), it may be possible to gain greater understanding of the...
Show moreThe Community of Inquiry model provides a framework for recognizing and evaluating interpersonal behaviors in online educational settings. One of its three components, teaching presence (TP), describes those behaviors that are under the auspices of the online instructor. By examining these interactions and behaviors through the theoretical lens provided by teaching presence, and by measuring them with the Teaching Presence Scale (TPS), it may be possible to gain greater understanding of the practices employed most effectively by online instructors. This dissertation describes the background, theoretical and empirical foundations, methods, and results of a study on TP. The purpose of the study was threefold: to validate the use of the TPS in an online professional development setting outside of the higher education context in which it was designed and tested; to confirm the factor composition of TP among facilitators in an online professional development course; and to determine the extent and direction of the relationship between teaching presence and student satisfaction. The participants in this study (n = 718) were in-service educators enrolled at the Florida Online Reading Professional Development program. They responded to an instrument that included the 28 original TPS questions, plus 17 student satisfaction and 11 demographic items. Confirmatory factor analysis and Pearson's correlation were used to answer the three research questions and corresponding hypotheses. The research questions were answered in the affirmative, and the null hypotheses rejected. There was support for the use of the TPS in an online professional development setting (all 28 TPS items loaded as hypothesized on the three TP factors); support for a three-factor model of TP using 17 of the 28 TPS items (X2 [116, N = 718] = 115.56, p = .49, CFI = .999; NNFI = .999; SRMR = .02; and RMSEA = .03); and evidence of a strong relationship between components of TP and student satisfaction (statistically significant correlations [p < .001] between TP and student satisfaction, r2 values ranging from .25 to .57). A discussion of the results, implications for practice, implications for further research, and limitations of the study were presented following the data analysis.
Show less - Date Issued
- 2009
- Identifier
- CFE0002941, ucf:47985
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002941
- Title
- A GENRE OF COLLECTIVE INTELLIGENCE: BLOGS AS INTERTEXTUAL, RECIPROCAL, AND PEDAGOGICAL.
- Creator
-
Gramer, Rachel, Bell, Kathleen, University of Central Florida
- Abstract / Description
-
This thesis investigates the rhetorical features of blogs that lend them dialogic strength as an online genre through the lens of Mikhail Bakhtin's theories of speech genres, utterances, and dialogism. As a relatively new online genre, blogs stem from previous genres (in print and online as well as verbal), but their emergence as a popular form of expression in our current culture demands attention to how blogs also offer us different rhetorical opportunities to meet our changing social...
Show moreThis thesis investigates the rhetorical features of blogs that lend them dialogic strength as an online genre through the lens of Mikhail Bakhtin's theories of speech genres, utterances, and dialogism. As a relatively new online genre, blogs stem from previous genres (in print and online as well as verbal), but their emergence as a popular form of expression in our current culture demands attention to how blogs also offer us different rhetorical opportunities to meet our changing social exigencies as online subjects in the 21st century. This thesis was inspired by questions about how blogs redefine the rhetorical situation to alter our textual roles as readers, writers, and respondents in the new generic circumstances we encounter--and reproduce--online. Applying the framework of Henry Jenkins' Convergence Culture and Pierre Levy's Collective Intelligence, this thesis analyzes how blogs enable us as online subjects to add our utterances to our textual collective intelligence, which benefits from our personal experience and the epistemic conversations of blogs as online texts. In addition, it is also an inquiry into how the rhetorical circumstances of blogs as textual sites of collective intelligence can create a reciprocal learning environment in the writing classroom. I ultimately examine blogs through the lenses of alternative pedagogy--informed by David Wallace and Helen Rothschild Ewald's Mutuality in the Rhetoric and Composition Classroom and Xin Liu Gale's Teachers, Discourses, and Authority in the Postmodern Composition Classroom--to suggest the potential consequences of a writing education that includes how we are currently writing--and being written by--our culture's online generic practice of blogs.
Show less - Date Issued
- 2008
- Identifier
- CFE0002402, ucf:47770
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002402
- Title
- Kindergarten through twelfth grade student perception of online courses and qualities that lead to course completion.
- Creator
-
Peterson, Jennifer, Gunter, Glenda, Swan, Bonnie, Vitale, Thomas, Taylor, Rosemarye, University of Central Florida
- Abstract / Description
-
The purpose of this study was two-fold, to understand student perception of the supplemental online courses and improve the online learning program at ABC Online Learning School. The study focused on students in Grades 6 -12 who belonged to the ABC School District and enrolled ABC Online Learning School high school credit courses to supplement their education. Student participants were asked to complete the Student Survey of Online Course Design. The data retrieved from the survey was...
Show moreThe purpose of this study was two-fold, to understand student perception of the supplemental online courses and improve the online learning program at ABC Online Learning School. The study focused on students in Grades 6 -12 who belonged to the ABC School District and enrolled ABC Online Learning School high school credit courses to supplement their education. Student participants were asked to complete the Student Survey of Online Course Design. The data retrieved from the survey was analyzed using the Spearman correlation to establish the strength of the relationship between student perception of quality online course design and the importance of specific components of the online course. The results indicated that as student perception of quality increased, their perception of the importance of the component increased as well. Additionally, a logistic regression formula was used to test the ability to predict successful online course completions based on the developer of the online course (instructor-developed or vendor-developed) and the type of credit the student would earn based on completion (original credit or credit retrieval/recovery). The results of the analysis of the logistic regression showed that developer of the online course and type of credit earned did not have a significant influence on successful course completions. The study is significant because, in Florida, K-12 online courses are funded based on successful course completion and students are required to successful complete an online course to earn a high school diploma.
Show less - Date Issued
- 2018
- Identifier
- CFE0007356, ucf:52099
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007356
- Title
- Avatar and Self: A Rhetoric of Identity Mediated Through Collaborative Role-Play.
- Creator
-
Andrews, Pamela, Pigg, Stacey, McDaniel, Thomas, Bowdon, Melody, University of Central Florida
- Abstract / Description
-
This project responds to a problem in scholarship describing the relationship between virtual avatars and their physical users. In Life on the Screen, Sherry Turkle identifies points of slippage wherein the persona of the avatar becomes conflated with the user's sense of self to create an authentic self predicated on both real and virtual experiences (Turkle 184-5). Although the conflation of the authentic self with the virtual has provided various affordances for serious games or other...
Show moreThis project responds to a problem in scholarship describing the relationship between virtual avatars and their physical users. In Life on the Screen, Sherry Turkle identifies points of slippage wherein the persona of the avatar becomes conflated with the user's sense of self to create an authentic self predicated on both real and virtual experiences (Turkle 184-5). Although the conflation of the authentic self with the virtual has provided various affordances for serious games or other pedagogical projects such as classrooms hosted through the game Second Life, the processes enabling identification with an avatar have been largely overlooked. This project examines several layers of influence that affect how users play with identity to create successful social performances within an online community connected to a work of fiction. In doing so, the user must consider his or her own motivations for creating a persona, how these motivations will allow the avatar to achieve social acceptance, and how these social performances connect to the scene created by the work of fiction. Using an online role-playing forum based on a work of fiction as a site of analysis, this project will borrow from game studies, dramatism, and identity theory to create a framework for discussing processes through which users identify with their virtual avatars.
Show less - Date Issued
- 2013
- Identifier
- CFE0004807, ucf:49735
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0004807
- Title
- Let Me Tell You About Homestuck: The Online Production of Place.
- Creator
-
Short, Jennifer, Hubbard, Susan, Kesler, Russ, Rushin, Pat, University of Central Florida
- Abstract / Description
-
This thesis investigates the potential for the online production of place, specifically as it applies to the host site for the Homestuck web comic, MS Paint Adventures, and its attendant fandom. The proliferation of digital environments such as video games, web sites, and chat rooms has led to numerous opportunities for the study of online spaces and the numerous practices that take place within them. The lack of physical location in online spaces can, however, make it difficult to...
Show moreThis thesis investigates the potential for the online production of place, specifically as it applies to the host site for the Homestuck web comic, MS Paint Adventures, and its attendant fandom. The proliferation of digital environments such as video games, web sites, and chat rooms has led to numerous opportunities for the study of online spaces and the numerous practices that take place within them. The lack of physical location in online spaces can, however, make it difficult to conceptualize of a web site as real, a problem that has often led researchers to develop new theories of space that do not rely on material places. This thesis was inspired by questions about the potential for the production of online place, and how and to what extent this operation can be studied through the application of a theory of place. Applying Certeau's theory of place from The Practice of Everyday Life this thesis theorizes the operations through which Andrew Hussie created MS Paint Adventures as a habitable place. Hussie accomplishes this through the generation and maintenance of authority, the creation of stable and ordered elements, and the establishment of the "proper," the rules and reality that govern the site. In addition, I theorize about the space that MS Paint Adventures as a place attempts to create, a space where readers are encouraged and enabled to engage with the web comic Homestuck and with each other through meaningful online interaction, and about the ways in which the site can be, and is, inhabited. Ultimately, I explore the extent to which web sites, though lacking physical location, can be fairly and logically conceived of, and therefore examined as, habitable places.
Show less - Date Issued
- 2014
- Identifier
- CFE0005416, ucf:50424
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005416
- Title
- Customer evaluation of managers' responses to online complaints.
- Creator
-
Olson, Eric, Ro, Heejung, Croes, Robertico, Clark, M. H., Severt, Denver, Oliphant, Rebecca, University of Central Florida
- Abstract / Description
-
Managers have begun to respond to customers' online reviews of services on online review websites. However, it is not known how viewers evaluate company-initiated service recovery in the form of manager responses to online reviews. This research has three objectives: (1) to explore how managers are currently responding to electronic word of mouth; (2) to investigate whether a manager's response to electronic negative word of mouth (eNWOM) positively influences viewers' behavioral intentions; ...
Show moreManagers have begun to respond to customers' online reviews of services on online review websites. However, it is not known how viewers evaluate company-initiated service recovery in the form of manager responses to online reviews. This research has three objectives: (1) to explore how managers are currently responding to electronic word of mouth; (2) to investigate whether a manager's response to electronic negative word of mouth (eNWOM) positively influences viewers' behavioral intentions; (3) to examine which elements in a manager's responses increases viewers' evaluations of trust and behavioral intentions towards the company.Three studies were conducted, one for each objective. Study #1 examined 21,211 online reviews and manager responses from Tripadvisor.com from 184 hotels in five cities. Study #2 was a single-factor between-subject experimental design by manipulating a manager's response to eNWOM (response message vs. no response message) through scenarios. Study #3 was a 2 (procedural justice: high vs. low) x 2 (interactional justice: high vs. low) x 2 (social presence: high vs. low) between-subject experimental design that manipulated manager's responses through scenarios.Findings from Study #1 revealed that managers were more likely to respond to eNWOM compared to neutral word of mouth. A content analysis of 432 company responses to eNWOM determined that managers used nine online review management strategies: appreciation, apology, future patronage encouragement, explanation, follow up, flexibility, correction, compensation, and social presence. Results from Study #2 indicated that viewers were more likely to visit a restaurant when a manager responded to eNWOM compared to no response to eNWOM. Results from Study #3 revealed a three-way interaction of procedural justice, interactional justice, and social presence on trust. There were also main effects of procedural justice and interactional justice on trust. Additionally, results provided partial support for the mediating role of trust in the relationship between the three-way interaction and behavioral intentions. This study contributes to the online service recovery literature and online trust formation literature by enhancing the understanding of how viewers evaluate manager responses to eNWOM and how social presence can be used with procedural justice and interactional justice to enhance trust in the online review management context. Service organizations should create a comprehensive online review system to respond to eNWOM and identify ways to enhance procedural justice, interactional justice, and social presence into their responses. Online review websites should encourage companies to provide managerial response to online complaints and allow for social presence and enhanced creative options in manager responses.
Show less - Date Issued
- 2014
- Identifier
- CFE0005390, ucf:50462
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0005390
- Title
- THE EFFECT OF DIFFERENT PRESENTATION FORMATS OF HYPERTEXTANNOTATIONS ON COGNTIVE LOAD, LEARNING AND LEARNER CONTROL.
- Creator
-
Yao, Yuanming, Orwig, Gary, University of Central Florida
- Abstract / Description
-
This dissertation study was intended to verify whether the positive effects of the roll-over annotation presentation format on reducing cognitive load and enhancing vocabulary and comprehension of 5th-grade children (Morrison, 2004) can be extended to college students' learning from a web-delivered text. In order to answer this research question, relevant constructs, such as cognitive load, learner control and learning, have been examined in this experimental study of 149 undergraduate...
Show moreThis dissertation study was intended to verify whether the positive effects of the roll-over annotation presentation format on reducing cognitive load and enhancing vocabulary and comprehension of 5th-grade children (Morrison, 2004) can be extended to college students' learning from a web-delivered text. In order to answer this research question, relevant constructs, such as cognitive load, learner control and learning, have been examined in this experimental study of 149 undergraduate students in a state university at College of Education.No single effect of annotation presentation format on cognitive load was found, but an interaction effect on cognitive load was revealed between annotation presentation formats and pre-existing knowledge in this study of online education, similar to the interaction effect between annotation presentation formats and learners' reading experience found in traditional textbook learning (Yeung, Jin and Sweller, 1998; Yeung, 1999). Besides, students' computer experience also had a significant impact on their perceived cognitive load. One more key finding from this study was that the embedded annotation presentation format generated the least learner control, significantly different from other annotation presentation formats.
In conclusion, an adaptive approach to the design of annotation presentation formats is recommended, for example, individual differences including learners' familiarity with content should be considered along with different annotation presentation formats so as to reduce learners' overall cognitive load. Additionally, learners' computer experience should be examined when hypertext annotations are used. Finally, choices of annotation presentation formats should be well-conceived to balance cognitive load, learning, and learner control.
Show less - Date Issued
- 2006
- Identifier
- CFE0001201, ucf:46950
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0001201
- Title
- SOCIAL COMPETENCE OF HIGH SCHOOL STUDENTS ENROLLED IN ONLINE PHYSICAL EDUCATION COURSES.
- Creator
-
Ware, Deborah, Higginbotham, Patricia, University of Central Florida
- Abstract / Description
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The purpose of this study was to assess the social competence of high school students enrolled in online Physical Education courses. Additionally, the demographic information regarding students who enroll in online Physical Education courses was examined. The subjects for this study included sixty students taking one of two Physical Education courses at the Florida Virtual School during the spring 2005 term. The entire curriculum of the Florida Virtual School is presented online and students...
Show moreThe purpose of this study was to assess the social competence of high school students enrolled in online Physical Education courses. Additionally, the demographic information regarding students who enroll in online Physical Education courses was examined. The subjects for this study included sixty students taking one of two Physical Education courses at the Florida Virtual School during the spring 2005 term. The entire curriculum of the Florida Virtual School is presented online and students live throughout the entire state of Florida. Therefore, the entire study was administered online. The assessment instrument used was the Teenage Inventory of Social Skills created by Heidi Inderbitzen. The Teenage Inventory of Social Skills is a 40-item self-report questionnaire consisting of statements rated on a 6-point continuum. The instrument was divided into two sub-scales; a positive scale and a negative scale. A One-Sample T-Test was used to compare the mean sample scores with the standard means. Frequencies were run to review demographic information. Results indicated that there was no significant mean difference found between the students enrolled in online Physical Education courses and the mean of students established by the TISS. The majority of respondents were female, Caucasian, and were attending public or private schools for most of their classes.
Show less - Date Issued
- 2005
- Identifier
- CFE0000624, ucf:46532
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0000624
- Title
- ONLINE PRODUCT REVIEWS: EFFECTS OF STAR RATINGS AND VALENCE ON REVIEW PERCEPTION AMONG THOSE HIGH AND LOW IN NEED FOR COGNITION.
- Creator
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Schreck, Jacquelyn L, Chin, Matthew, University of Central Florida
- Abstract / Description
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The Internet is becoming the main source for various tasks, from learning, to working, and shopping. There are many websites one can use to shop. Almost all stores have a website from which you can order anything you might want. As online shopping becomes more prominent, it is important to understand the effects of the Internet and its product reviewers and, specific to this study, consumer decision making. This study seeks to understand the effect of star ratings and valence on review...
Show moreThe Internet is becoming the main source for various tasks, from learning, to working, and shopping. There are many websites one can use to shop. Almost all stores have a website from which you can order anything you might want. As online shopping becomes more prominent, it is important to understand the effects of the Internet and its product reviewers and, specific to this study, consumer decision making. This study seeks to understand the effect of star ratings and valence on review perception between the different cognitive levels of individuals. Recognition review perception, and intent to purchase were being measured. Results showed that need for cognition did have an effect on accuracy of recognition and perceived valence. Need for cognition and congruency as well as actual valence had an effect on perceived valence. Need for cognition, actual valence, and congruency all had an effect on purchase intention. This research is important because it is relevant to a growing trend around the world. Technology is already integrated into nearly everyone's lives and it is only going to more so as we continue to evolve. Just as it is becoming more common for people to receive education from online institutions, and for employers to use more Internet based applications, it is only natural consumers will continue the trend of purchasing items online. Learning the social and cognitive influences of online reviews on perception and purchasing intentions is something everyone needs to be aware of.
Show less - Date Issued
- 2018
- Identifier
- CFH2000384, ucf:45810
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFH2000384
- Title
- PEDAGOGICAL RE-MEDIATION IN HYBRID COURSES: A CASE STUDY OF FIVE FIRST-YEAR COMPOSITION INSTRUCTORS.
- Creator
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Middlebrook, Rebecca, Wallace, David, University of Central Florida
- Abstract / Description
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As the move to increase availability of composition courses in the online environment continues, it is important to understand the ways in which composition instructors have taken on the challenges associated with moving their teaching online and how they modify, or re-mediate, their pedagogy for the this new teaching and learning environment. This study takes on the task of examining re-mediation as it occurs in the pedagogical practices used by instructors to facilitate peer review...
Show moreAs the move to increase availability of composition courses in the online environment continues, it is important to understand the ways in which composition instructors have taken on the challenges associated with moving their teaching online and how they modify, or re-mediate, their pedagogy for the this new teaching and learning environment. This study takes on the task of examining re-mediation as it occurs in the pedagogical practices used by instructors to facilitate peer review activities in hybrid, first-year composition courses. At the same time, it is important to understand the varying factors that may influence the degree to which instructors re-mediate their pedagogy for this hybrid environment. This study also uncovers four factors that appeared to influence the degree to which the instructors re-mediated their pedagogical practices over the course of the semester in which this study was conducted. Results from this study will contribute to the field by serving as a guide to instructors and administrators who will teach and design hybrid composition courses or curricula in the future.
Show less - Date Issued
- 2009
- Identifier
- CFE0002881, ucf:48040
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002881
- Title
- LISTENING TO THE APPLAUSE AND BOOS: TELEVISION, ONLINE MESSAGE BOARDS, AND A CALL TO ACTION.
- Creator
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DiNobile, Shanna, Brown, Timothy, University of Central Florida
- Abstract / Description
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This study examines the relationship between television shows and their corresponding websites featuring interactive message boards looking at the motivations and gratifications that users cited as reasons for being connected to a program. Information found provides knowledge on why viewers are drawn to TV, and what rewards they gain from the actions they perform beyond viewing the show. Specifically, this study examines if viewing a television show and discussing it on an online message...
Show moreThis study examines the relationship between television shows and their corresponding websites featuring interactive message boards looking at the motivations and gratifications that users cited as reasons for being connected to a program. Information found provides knowledge on why viewers are drawn to TV, and what rewards they gain from the actions they perform beyond viewing the show. Specifically, this study examines if viewing a television show and discussing it on an online message board created the gratification of a greater sense of emotional attachment with the show, and if this sense of heightened emotional connection encouraged the board user to take action or become involved in some other manner other than just viewing TV. A survey featuring Likert Scale and free response options in reference to the participants' television viewing and Internet usage habits was distributed to undergraduate students at the University of Central Florida, and also to the general population with an Internet survey. Information gained from this study will aid television producers and creators to better understand the habits of their message board audiences, and what actions could be taken to entice more viewers to view extra content in relation to the TV show, and how to get users to be more interactive with their product. By providing information about message boards' abilities to encourage emotion and action, more satisfying content can be created by the producers, and the users can gain a greater understanding of their media consumption.
Show less - Date Issued
- 2009
- Identifier
- CFE0002671, ucf:48193
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002671
- Title
- FLORIDA TEACHER PERCEPTIONS CONCERNING INTERNET DANGERS FOR STUDENTS.
- Creator
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Baker, Kathleen, McGee, Janet, University of Central Florida
- Abstract / Description
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This research study was conducted to determine if there were significant differences or relationships between teachersÂÂ' perceptions of knowledge of Internet dangers to students and factors such as demographics, self-reported comfort levels with Internet use, and with knowledge of policies and laws regarding Internet safety. Three hundred seventy-two teachers from three central Florida school districts were surveyed using an adapted survey developed by authors Patchin...
Show moreThis research study was conducted to determine if there were significant differences or relationships between teachersÂÂ' perceptions of knowledge of Internet dangers to students and factors such as demographics, self-reported comfort levels with Internet use, and with knowledge of policies and laws regarding Internet safety. Three hundred seventy-two teachers from three central Florida school districts were surveyed using an adapted survey developed by authors Patchin and Hinduja (2006) and Willard (2006, 2009). The world of the Internet is constantly changing, and students will encounter harassment and dangers while pursuing their interests on line. Recent research on the types of Internet dangers involving youth (Hinduja & Patchin, 2009; Juvonen & Gross, 2008, Leichtling, 2008; Lenhart, Madden & Hitlin, 2005; Li, 2007; Willard, 2009), and evidence supporting limited adult knowledge of Internet dangers to youth (Finkelhor, Mitchell & Wolak, 2000; Hinduja & Patchin, 2009; Patchin & Hinduja, 2006; Willard, 2006,2009) provided the conceptual framework for this study. Descriptive and inferential statistics were performed to investigate each research question. These statistics included one-way ANOVA, Scheffe post-hoc analysis, chi-square tests of independence, independent T-tests, and Kruskal-Wallis tests. These findings demonstrated that the null hypotheses were rejected for each research question. Significant differences were found between teachersÂÂ' knowledge of Internet dangers and age, years of experience, level of school taught, and personal comfort with the Internet. Other significant relationships were found between personal Internet comfort and knowledge of laws and policies, specifically the Jeffrey Johnston Stand Up for All Students Act, and between male teachers and knowledge of victim behaviors. Gender was the only demographic variable found to be not significantly related to a teachersÂÂ' knowledge of Internet dangers to students. The implications of these results validate the importance of more teacher training to increase knowledge of Internet dangers, policies and programs, as well as increase teachersÂÂ' ability to identify victims and provide them with assistance. As technology expands, Internet dangers for children online expand and are a growing concern for parents, teachers, and administrators. Since technology will continue to grow, adults play a major role in educating children concerning the dangers of being online. However, adults struggle to play catch-up to the young digital natives, and are not really present to intervene when needed. We cannot cross the digital divide and help our students if we are not seeking out the information ourselves (Willard, 2009).
Show less - Date Issued
- 2010
- Identifier
- CFE0003307, ucf:48500
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0003307
- Title
- Help me be healthy: Perceptions of social support in an online weight loss program.
- Creator
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Davies, Brittany, Sandoval, Jennifer, Neuberger, Lindsay, Hastings, Sally, University of Central Florida
- Abstract / Description
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As technology changes, so do the ways in which we receive information, provide information and interact with one another. The exchange of social support is increasingly mediated by technology in the realm of health, nutrition, and fitness (Dahl, et al 2015; Wright et al 2011). Commercial weight loss and healthy lifestyle initiatives such as the Beachbody programs incorporate social media and web applications to reach a broader consumer base with individualized programming options. The present...
Show moreAs technology changes, so do the ways in which we receive information, provide information and interact with one another. The exchange of social support is increasingly mediated by technology in the realm of health, nutrition, and fitness (Dahl, et al 2015; Wright et al 2011). Commercial weight loss and healthy lifestyle initiatives such as the Beachbody programs incorporate social media and web applications to reach a broader consumer base with individualized programming options. The present study, guided by optimal matching theory and the helper theory principle, employed online participant-observation and in-depth, semi-structured interviews with Beachbody coaches and participants to investigate how these individuals perceived social support to be enacted in these programs as well as the perceived benefits and challenges of participating in these online groups. The interview transcripts were coded using thematic analysis to identify significant topics based on Owen's (1984) process of identifying recurrence, repetition, and forcefulness. Major benefits for participants included accountability, around the clock access to feedback, and access to a wide range of information. Noted challenges included the lack of personal connection and a need to maintain face-to-face relationships, difficulty sustaining motivation, and financial concerns. Cultivating a genuine feeling of community to facilitate open discussion and sharing was often inconsistent and a challenge to maintain throughout the duration of the program. This study aims to expand our understanding of social support in the context of online fitness and nutrition programs with potential to guide further research in technology-mediated support and how it may affect health. By broadening our understanding of the benefits of online support and how individuals have overcome its challenges in this context, it may help provide direction for the development of future research and similar online health initiatives.
Show less - Date Issued
- 2018
- Identifier
- CFE0007567, ucf:52574
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007567
