Current Search: Crisis (x)
Pages
-
-
Title
-
IMPLICATIONS OF TRUTHERS ON POST CRISIS COMMUNICATION AND RESOLUTION.
-
Creator
-
Semenas, Lauren, Sellnow, Timothy, University of Central Florida
-
Abstract / Description
-
The intent of this thesis is to better comprehend the strategies used in crisis denial videos from the perspective of kategoria. Benoit and Dorries taxonomy of kategoria was applied to crisis denial claims using the Sandy Hook elementary school shooting as a case study. The claims of prominent truther and YouTuber, Alex Jones, were coded and analyzed based on this taxonomy. The categories of the taxonomy include: accused committed the act before, accused planned the act, accused knew likely...
Show moreThe intent of this thesis is to better comprehend the strategies used in crisis denial videos from the perspective of kategoria. Benoit and Dorries taxonomy of kategoria was applied to crisis denial claims using the Sandy Hook elementary school shooting as a case study. The claims of prominent truther and YouTuber, Alex Jones, were coded and analyzed based on this taxonomy. The categories of the taxonomy include: accused committed the act before, accused planned the act, accused knew likely consequences of the act, accused benefitted from the act, and other. Two coders trained in identifying these criteria coded three transcribed YouTube videos focused on Sandy Hook with a combined total of over 1.5 million views. Accused planned the act and accused committed the act before were the most used taxonomy, with a 4 to 1 and 2 to 1 margin respectively, showing a consistent preference on how Jones likes to construct his claims. These tactics put the victims of Sandy Hook in an uncomfortable position because they are forced to deny the denial, a process that quickly becomes cyclical. The responses either transcend to an issue of free speech versus defamation or attack the accuser through litigation and public organizations dropping him. Claims that the accused has done it before denies closure to multiple crises while claims that it was planned seem endless and also contribute to denying closure. This denial puts victims in a chronic stage where they are forced to constantly and endlessly re-evaluate the crisis without resolution, disrupting current stage theory in crisis recovery. Truthers have changed how we define hoax. Previously, a hoax was the crisis, but now claims are made post-crisis depicting the crisis as hoax. Further research should focus on the formulation of a response to crisis denial that can break the cyclical pattern.
Show less
-
Date Issued
-
2018
-
Identifier
-
CFH2000440, ucf:45820
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFH2000440
-
-
Title
-
REAL ESTATE LAW:THE AMERICAN DREAM TRANSFIGURED INTO THE AMERICAN MORTGAGE CRISIS.
-
Creator
-
Aguiar, Maricruz, Naccarato-Fromang, Gina, University of Central Florida
-
Abstract / Description
-
Real Estate law is the body of rules and regulations with legal codes that concern ownership, development and transactions. Real Estate has grown to be one of the main contributors to the nation's financial system. For decades, the housing market has been such an integral part of the economy. Unfortunately, in the beginning of the twenty-first century lax regulatory oversight led the nation to an economic collapse. Indeed, federal, state and local governments have become heavily involved in...
Show moreReal Estate law is the body of rules and regulations with legal codes that concern ownership, development and transactions. Real Estate has grown to be one of the main contributors to the nation's financial system. For decades, the housing market has been such an integral part of the economy. Unfortunately, in the beginning of the twenty-first century lax regulatory oversight led the nation to an economic collapse. Indeed, federal, state and local governments have become heavily involved in solving the downward spiral in the economy. This research focuses on the mortgage crisis in order to show how Real Estate law can in fact, restore the economy when the government has a balance between regulations and market discipline. The intent of this thesis was to study the occurrence of the mortgage crisis, the regulatory authorities and the legal effects of the housing market. Through the analysis of case law and statutes, data, previous recessions, and economic indicators, this thesis examines the key factors in our legal system that should drive reform in our economy. Results suggested that greater efforts to a regulatory structure generate a secure financial system. Thus, the purpose of this thesis is not only to solve our current mortgage crisis but also to mitigate or prevent future crises.
Show less
-
Date Issued
-
2012
-
Identifier
-
CFH0004215, ucf:44927
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFH0004215
-
-
Title
-
COMPARING MEDIA COVERAGE OF THE GULF OIL SPILL IN THE US AND UK: IMPLICATIONS FOR GLOBAL CRISIS COMMUNICATION.
-
Creator
-
Crytzer, Sarah, Coombs, Timothy, University of Central Florida
-
Abstract / Description
-
The following research is a content analysis of 114 articles written by the American and British news media outlets in the first month following the BP Gulf oil spill in April 2010. The goal of the research was to identify any dominant frames evident in the reports and to compare the two countries to see if there was a difference in the dominant frames used. Positive, negative, and neutral tones were also evaluated to determine if there was a difference between the countries. The results show...
Show moreThe following research is a content analysis of 114 articles written by the American and British news media outlets in the first month following the BP Gulf oil spill in April 2010. The goal of the research was to identify any dominant frames evident in the reports and to compare the two countries to see if there was a difference in the dominant frames used. Positive, negative, and neutral tones were also evaluated to determine if there was a difference between the countries. The results show that both countries reports predominantly used an ecology and action frame, while British media outlets also used an economic frame. Both countries reported with primarily a negative and neutral tone. The implications of these findings for crisis communication managers are discussed.
Show less
-
Date Issued
-
2011
-
Identifier
-
CFE0003890, ucf:48743
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0003890
-
-
Title
-
The Use of Crisis Communication Strategies to Build Community Resilience: Evidence from Emergency Managers.
-
Creator
-
Haupt, Brittany, Kapucu, Naim, Knox, Claire, Emrich, Christopher, Sellnow, Timothy, University of Central Florida
-
Abstract / Description
-
As public administration evolved to encompass a strong focus on supporting safe growth and development for communities, the role and responsibilities of government became increasingly complex with aspects of emergency management becoming quintessential. The ability to assess resilience plays a strong role in understanding the capability of a community to face a range of threats. Additionally, issues with communication uncovered the need to understand how administrators collect, disseminate,...
Show moreAs public administration evolved to encompass a strong focus on supporting safe growth and development for communities, the role and responsibilities of government became increasingly complex with aspects of emergency management becoming quintessential. The ability to assess resilience plays a strong role in understanding the capability of a community to face a range of threats. Additionally, issues with communication uncovered the need to understand how administrators collect, disseminate, and adapt critical information through understanding crisis type and local community needs. This dissertation discusses the connection between public administration and emergency management, the evolution of crisis communication and strategies, resilience and its measurement, along with Situational Crisis Communication Theory. This study conducted an online-survey of county, and county-equivalent, emergency managers across the United States. Results of Structural Equation Modeling included statistically significant relationships between Crisis Type and Local Community Needs on Crisis Communication Strategies as well as between strategies onto Community Resilience. Comparative analysis with the Baseline Resilience Indicators for Communities showed stark contrast in perceived resilience capacity. Follow-up, semi-structured interviews were conducted with voluntary respondents and analyzed via axial, deductive coding. Comparing quantitative and qualitative analysis highlighted the importance of county characteristics, critical relationships, overcoming obstacles, need for learning and adaptation, and importance of communication.
Show less
-
Date Issued
-
2018
-
Identifier
-
CFE0007013, ucf:52046
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0007013
-
-
Title
-
IMMIGRATION POLICIES IN TIMES OF CRISIS: A COMPARATIVE STUDY OF THE UNITED STATES AND AUSTRALIA.
-
Creator
-
Corvino, Nicholas, Turcu, Anca, University of Central Florida
-
Abstract / Description
-
Although they are two very similar net immigration countries, Australia and the US took very different approaches to immigration policy adoption and implementation and to immigration control, in the last two decades of the 20th century. The literature explains these different approaches by invoking the influence of interest groups, human rights initiatives and the reaction of state institutions to public pressure. This paper proposes an alternative explanation for the difference in...
Show moreAlthough they are two very similar net immigration countries, Australia and the US took very different approaches to immigration policy adoption and implementation and to immigration control, in the last two decades of the 20th century. The literature explains these different approaches by invoking the influence of interest groups, human rights initiatives and the reaction of state institutions to public pressure. This paper proposes an alternative explanation for the difference in immigration policy and control: crisis. Crisis, or a sense thereof, is what leads the population to mobilize and to put pressure on the government for more efficient policies and stricter immigration controls. The historical analysis of major immigration policies passed in Australia and the United States in the 1800s and 1990s, reveals that, indeed, wars, social pressures, internal conflicts, and, indeed, a generalized sense of crisis was key to major changes in immigration policy in both countries.
Show less
-
Date Issued
-
2012
-
Identifier
-
CFH0004307, ucf:45033
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFH0004307
-
-
Title
-
The Evolution of Shared Responsibility and Instructional Risk Communication in Brazil's Campaign against the Zika Virus.
-
Creator
-
Mauricio Soares, Rodrigo Augusto, Sellnow, Timothy, Sellnow, Deanna, Littlefield, Robert, University of Central Florida
-
Abstract / Description
-
This study provides an evaluation of instructional risk communication practices in Brazil's response to the Zika virus during the 2016/2017 campaign. The communication was instructionally focused, explaining the way the disease is transmitted, what to do if the person is infected, and characteristics of the mosquito. The authorities also tried to convince the publics that, because the mosquito breeds in everyone's houses and apartments, everyone could be part of the solution. The social,...
Show moreThis study provides an evaluation of instructional risk communication practices in Brazil's response to the Zika virus during the 2016/2017 campaign. The communication was instructionally focused, explaining the way the disease is transmitted, what to do if the person is infected, and characteristics of the mosquito. The authorities also tried to convince the publics that, because the mosquito breeds in everyone's houses and apartments, everyone could be part of the solution. The social, economic and cultural characteristics of the country, the population's low levels of health literacy, and a long-lasting government credibility problem in the country make Brazil's fight against these types of diseases considerably difficult. The IDEA model (T. Sellnow (&) D. Sellnow, 2013) was used as the theoretical grounding for the analysis. This study presents the concepts of collective efficacy and shared responsibility and recommendations for risk and crisis communication practitioners as well as government agencies with regard to engaging the population in managing this type of disease outbreak. Knowledge about how to generate and share strategic communication of this nature is increasingly important as the spread of novel diseases is increasing in frequency and intensity (Kilpatrick (&) Randolph, 2012).
Show less
-
Date Issued
-
2018
-
Identifier
-
CFE0007050, ucf:51974
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0007050
-
-
Title
-
Changing to a Different Shade of Blue: JetBlue and the Blueprint for Successful Crisis Communication.
-
Creator
-
Renner, Catherine, Coombs, Timothy, Holladay, Sherry, Sandoval, Jennifer, University of Central Florida
-
Abstract / Description
-
On February 14, 2007, JetBlue Airways experienced a major blow to their well-respected reputation when ten planes were delayed with passengers stranded on board for up to eight hours each. Through intense coverage and negative reporting from the media, JetBlue launched a multi-pronged crisis communication response strategy to repair the damage. Using Situational Crisis Communications Theory (SCCT) as a framework, the research in this study demonstrated the importance of crisis communications...
Show moreOn February 14, 2007, JetBlue Airways experienced a major blow to their well-respected reputation when ten planes were delayed with passengers stranded on board for up to eight hours each. Through intense coverage and negative reporting from the media, JetBlue launched a multi-pronged crisis communication response strategy to repair the damage. Using Situational Crisis Communications Theory (SCCT) as a framework, the research in this study demonstrated the importance of crisis communications planning, corporate apologia, corporate impression management, and image restoration within an organization. A discourse analysis was utilized to identify the types of messages delivered by the media, the crisis response strategies and tactics implemented by JetBlue, and stakeholder reactions to the JetBlue responses. Content from the messages were then placed in appropriate categories identifying the type of strategy and tactic utilized. Category definitions, examples of comments, and the identifying attributes were included to help support that JetBlue was successful in repairing and recovering their reputation.
Show less
-
Date Issued
-
2013
-
Identifier
-
CFE0004740, ucf:49842
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0004740
-
-
Title
-
The U.S. Environmental Movement 1890-2002: Discourse Divisions, Environmental Crisis Events, and Strategic Concessions.
-
Creator
-
Kane, Wendi, Wright, James, Morris, Joan, Rivera, Fernando, University of Central Florida
-
Abstract / Description
-
The U.S. Environmental Movement is facing a paradox: increased mobilization over the last 100 years has not been entirely effective in halting environmental degradation. This research suggests that discourse divisions among environmental movement organizations constitute a fundamental obstacle to progressive change. The discourse divisions are evident in movement organizing patterns during periods of increased environmental crisis over the history of the modern environmental movement. In...
Show moreThe U.S. Environmental Movement is facing a paradox: increased mobilization over the last 100 years has not been entirely effective in halting environmental degradation. This research suggests that discourse divisions among environmental movement organizations constitute a fundamental obstacle to progressive change. The discourse divisions are evident in movement organizing patterns during periods of increased environmental crisis over the history of the modern environmental movement. In addition, evidence suggests that federal environmental policy is an outcome of increased organizing among movement organizations with more transformative visions of change. However, policy outcomes from increased pressure among transformative organizations are significantly correlated with Republican presidential administrations lending evidence to the idea that policy reform is a moderating strategy employed to silence radical change-makers. The results from this research contribute to the Marxist model of historical change under-discussed in the social movement literature. It also contributes to the ongoing debate in the environmental movement literature addressing the continued effectiveness of the environmental movement as a program for change.
Show less
-
Date Issued
-
2014
-
Identifier
-
CFE0005189, ucf:50638
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0005189
-
-
Title
-
DEVELOPING A SPATIAL INTERFACE FOR INFORMATION VISUALIZATION AND MANAGEMENT IN A CRISIS RESPONSE SCENARIO.
-
Creator
-
Costello, Anthony, Tang, Arthur, University of Central Florida
-
Abstract / Description
-
The focus of this study was to investigate how a spatial interface can be effectively utilized to support information presentation and information integration via human-centric data visualization, leading to decreased cognitive load, more accurate situation awareness, and subsequently, improved task performance. In high tempo, information intensive environments like those managed by an emergency operations center (EOC), information organization tools are essential. Though users can be trained...
Show moreThe focus of this study was to investigate how a spatial interface can be effectively utilized to support information presentation and information integration via human-centric data visualization, leading to decreased cognitive load, more accurate situation awareness, and subsequently, improved task performance. In high tempo, information intensive environments like those managed by an emergency operations center (EOC), information organization tools are essential. Though users can be trained to use conventional email software applications efficiently, the constraints of the information management paradigms inherent to conventional systems may limit a user's ability to gather context and create an accurate picture of the situation. It is possible that new data visualization techniques and information management paradigms may improve a user's performance far beyond these limits. To address these issues, theories regarding information management, cognitive workload and data visualization paradigms were explored and applied to create a software prototype spatial interface. This study focused on how an individual member of an EOC would need to collect and organize incoming incident reports (e.g., emails) for the purpose of quick analysis and integration. The operator then used this information to build a picture of the event or events taking place in their sphere of influence. Performance metrics were applied to determine whether or not an individual could perform faster and more accurately with the Incident Report Visual Organizer (IRVO) prototype software interface as opposed to a conventional interface (Microsoft Outlook). The findings from this exploratory evaluation are discussed, as well as the potential implications of utilizing spatial interfaces to manage information in dynamic environments.
Show less
-
Date Issued
-
2007
-
Identifier
-
CFE0001770, ucf:47264
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0001770
-
-
Title
-
RECESSION TO DEPRESSION: A CRITICAL DISAMBIGUATION OF THE 2007/2008 FINANCIAL CRISIS AND A MODEL FOR NEW AGE SECURITIES REGULATION.
-
Creator
-
Walters, Christian, Milon, Abby, University of Central Florida
-
Abstract / Description
-
During the late 2000s the United States economy was faced with the most traumatic event in United States financial history since the Great Depression. Large multibillion dollar corporations collapsed, families lost their life savings, and the United States economy stood on a precipice for total destruction. In the wake of the Financial Crisis, investment firms such as Merrill Lynch collapsed and their portfolios were sold to competitors for far lower than their estimated value (Sorkin). In...
Show moreDuring the late 2000s the United States economy was faced with the most traumatic event in United States financial history since the Great Depression. Large multibillion dollar corporations collapsed, families lost their life savings, and the United States economy stood on a precipice for total destruction. In the wake of the Financial Crisis, investment firms such as Merrill Lynch collapsed and their portfolios were sold to competitors for far lower than their estimated value (Sorkin). In 2008, the Financial Crisis impacted the working man the most. With foreclosures on the rise, an estimated 81.2% increase from the year before, average citizens lost their homes, savings and certainty in the United States Government to protect their best interests (Armour). One of the hardest hit states, Nevada, saw a total foreclosure rate of about 7.3% which was an increase from the previous year of a staggering 125.7% (Armour). All these foreclosures rippled throughout the U.S housing market and made it nigh impossible for the banks securing the loans to collect upon the principle amount loaned, yet alone the interest. The shock from the United States financial sector echoed throughout the world. Correlating with the Financial Crisis, United States and global suicide rates were on the rise. According to a 2009 Article published by the British Medical Journal, United States suicide rates in men age 45-64 increased by over 6.4% of the expected trend ("Male Suicide Rate Rose during 2008 Global Economic Crisis, Says Time-Trend Study"). The Financial Crisis made it so that average individuals felt increased economic strain and an ever looming sense of disparagement. This is an examination and evaluation of the perhaps one of the greatest schemes in the history of global financial markets; this is a critical analysis of how greed, power and a lack of moral decency reshaped the world. This is an examination of how, in an age of deregulation, the powerful seemingly take precedence over the masses. This is the Story of the 2007/2008 Recession, of what has been done, of what we need to do, and of moving forward to assign blame and punishment to those responsible for the pain and suffering incurred by so many.
Show less
-
Date Issued
-
2015
-
Identifier
-
CFH0004817, ucf:45474
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFH0004817
-
-
Title
-
Collaborative Crisis Management in the Public Sector: Effective Leadership under Stress.
-
Creator
-
Ustun, Yusuf, Kapucu, Naim, Hu, Qian, Sadri, Houman, Van Wart, Montgomery, University of Central Florida
-
Abstract / Description
-
The primary aim of this study is to discover how leadership competencies affect the perceived effectiveness of crisis management. Leadership skills exhibited by public managers in crisis times may help eliminate panic and help victims recover from the difficult situation as soon as possible. The existence of effective leadership in a crisis is one of the most important inputs in order to diminish the harmful effects of crises and disasters. The absence of effective leadership in times of...
Show moreThe primary aim of this study is to discover how leadership competencies affect the perceived effectiveness of crisis management. Leadership skills exhibited by public managers in crisis times may help eliminate panic and help victims recover from the difficult situation as soon as possible. The existence of effective leadership in a crisis is one of the most important inputs in order to diminish the harmful effects of crises and disasters. The absence of effective leadership in times of crisis may be one of the most significant problems in the public administration because it may result in loss of human life and property. By answering the following research questions this study provides useable knowledge for public managers and leaders during crises: Are there any different leadership features or characteristics for effective leadership at time of crises than the leadership in normal time? What is the role of effective leadership in managing crises and disasters (natural or man-made)? How do a public administrator's leadership traits and skills impact the effectiveness of crisis leadership? How do a public administrator's leadership behaviors (task-, people-, and organization-oriented behaviors) influence the effectiveness of a crisis leadership? With the aim of revealing these relations, a self-reported survey was sent to 2,095 current and former Turkish public security network managers. The study found that the core leadership competencies (decisiveness, flexibility, communication, problem solving, managing innovation and creativity, team building, managing and organizing personnel, motivating, networking and partnering, decision making, scanning the environment, and strategic planning) have a positive relationship with the effectiveness of crisis leadership. Among three categories of leadership behaviors, task-oriented leadership behaviors were found with the highest level of impact on the effectiveness of crisis leadership. The study indicated the importance of the core leadership competencies in the effectiveness of crisis leadership. According to the results, the hypothesis testing with the covariance structure model supported the positive impact of the core leadership competencies on the effectiveness of crisis leadership. This study contributes to the literature on leadership during crisis situations, and also provides proposals for public managers and practitioners in order to increase their effectiveness in leading their organizations during a crisis situation.
Show less
-
Date Issued
-
2014
-
Identifier
-
CFE0005557, ucf:50279
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0005557
-
-
Title
-
GRAVITY FAILS.
-
Creator
-
Cowe-Spigai, Kereth, Rushin, Pat, University of Central Florida
-
Abstract / Description
-
Gravity Fails is a collection of four short stories and two memoirs that explore the ways in which characters adjust and fit into to a world that is destructive, fragmented and sometimes alien. Many of these pieces deal not with the moment of crisis, but with the aftermath. In "Gravity Fails," the young Danielle struggles to feel safe after the violent murder of her mother. Eliza Morrison negotiates the disappearance of her husband in "More Colors." "Following Rebecca" chronicles a woman's...
Show moreGravity Fails is a collection of four short stories and two memoirs that explore the ways in which characters adjust and fit into to a world that is destructive, fragmented and sometimes alien. Many of these pieces deal not with the moment of crisis, but with the aftermath. In "Gravity Fails," the young Danielle struggles to feel safe after the violent murder of her mother. Eliza Morrison negotiates the disappearance of her husband in "More Colors." "Following Rebecca" chronicles a woman's return to normalcy after her alcoholic husband divorces her. These characters are not happy; they are not healthy. Their lives have, in some way, been fragmented. But they find ways to move on by whatever possible means, and at their core, they are searching not just for a way to survive, but for a way to put themselves back together and find wholeness.
Show less
-
Date Issued
-
2004
-
Identifier
-
CFE0000243, ucf:46268
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0000243
-
-
Title
-
Is Proactive Behavior Always Positive? An Examination of Leader Reactions Based on Employee Gender and Organizational Crisis.
-
Creator
-
Carusone, Nicole, Shoss, Mindy, Fritzsche, Barbara, Reynolds Kueny, Clair, University of Central Florida
-
Abstract / Description
-
Organizations are increasingly looking to hire employees who are willing to take initiative and go above and beyond expectations (Campbell, 2000). To that aim, proactive behaviors have been increasingly considered as a potentially important characteristic of today's workers (Campbell, 2000). With workplaces becoming more decentralized and work becoming increasingly innovative and self-directed, organizations require employees who are able and willing to be proactive (Campbell, 2000; Frese (&)...
Show moreOrganizations are increasingly looking to hire employees who are willing to take initiative and go above and beyond expectations (Campbell, 2000). To that aim, proactive behaviors have been increasingly considered as a potentially important characteristic of today's workers (Campbell, 2000). With workplaces becoming more decentralized and work becoming increasingly innovative and self-directed, organizations require employees who are able and willing to be proactive (Campbell, 2000; Frese (&) Fay, 2001). Researchers have found many benefits to proactive behavior, including increases in individual performance and innovation (Seibert, Kraimer, (&) Crant, 2001; Tornau (&) Frese, 2013). While proactive behavior may have many benefits, there is some research that suggests, under certain circumstances, proactive behavior may have negative consequences for the enacting employee (Fuller, Marler, Hester, (&) Otondo, 2015; A. M. Grant, Parker, (&) Collins, 2009). This study investigated boundary conditions on the relationship between proactive behavior and positive outcomes for enacting employees. Specifically, it looked at the role of employee gender and organizational crisis on leader reactions to proactive behavior. A sample of college students participated in a laboratory experiment, where they role played as managers working with proactive employee confederates. With increased emphasis being placed on proactive behavior in the workplace, it is greatly important to understand conditions in which proactive behavior may be negatively received by leadership. Implications for theory and practice are discussed.
Show less
-
Date Issued
-
2018
-
Identifier
-
CFE0007317, ucf:52129
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0007317
-
-
Title
-
Johnson (&) Johnson's Recall Debacle.
-
Creator
-
Eaddy, Lashonda, Holladay, Sherry, Neuberger, Lindsay, Coombs, Timothy, University of Central Florida
-
Abstract / Description
-
Johnson (&) Johnson (J(&)J) has been viewed as a role model by many organizations for its successful handling of a 1982 crisis involving cyanide-laced Tylenol capsules that resulted in seven deaths. The public relations community applauded J(&)J for a swift response and for promptly implementing actions to prevent a similar crisis from occurring in the future. However more recently, J(&)J has become a poster child for poor crisis communications amidst a flood of recalls that started in...
Show moreJohnson (&) Johnson (J(&)J) has been viewed as a role model by many organizations for its successful handling of a 1982 crisis involving cyanide-laced Tylenol capsules that resulted in seven deaths. The public relations community applauded J(&)J for a swift response and for promptly implementing actions to prevent a similar crisis from occurring in the future. However more recently, J(&)J has become a poster child for poor crisis communications amidst a flood of recalls that started in November 2009. The present study used concepts from Coombs' (2004) Situational Crisis Communication Theory (SCCT) and media framing research to develop a coding scheme for a content analysis of newspaper coverage surrounding the 1982 Tylenol recall as well as current recalls issued by J(&)J from November 2009 through April 2012. The samples included newspaper articles from New York Times and Chicago Tribune. Results showed that most of the stories in both samples did not evaluate J(&)J's operational response or reputation overall. However, when the news coverage did evaluate J(&)J, coverage from the 1982 sample was positive and evenly balanced between favorable and unfavorable, compared to negative and unfavorable in the current sample. Additionally, when crisis type was mentioned in the coverage, the 1982 crisis was more likely described as a victim crisis while the current crises were more likely described as an accident or preventable crisis. When the 1982 sample was examined for mentions of previous recalls there were none compared to 80.5% of the current sample mentioning a previous recall. The results support the tenets of SCCT, information giving strategies and reputation management strategies. Additionally, the results provide valuable information for crisis managers regarding the media's inclusion or, lack thereof, organizations' controlled media such as news releases.
Show less
-
Date Issued
-
2012
-
Identifier
-
CFE0004372, ucf:52880
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0004372
-
-
Title
-
Asylum in Crisis: Structural Violence and Refugees in Siracusa, Italy.
-
Creator
-
Kersch, Adam, Mishtal, Joanna, Matejowsky, Ty, Toyne, J. Marla, Geiger, Vance, University of Central Florida
-
Abstract / Description
-
In recent years, unprecedented numbers of migrants have arrived in Italy due to political, religious, ethnic and economic instabilities in West and North Africa and the Middle East. Simultaneously, the Eurozone Crisis and neoliberal austerity measures left the Italian government struggling to administer healthcare and legal services to all migrants. This study investigates the provision of essential services by the Italian state and two non-governmental organizations (NGOs), Emergency and...
Show moreIn recent years, unprecedented numbers of migrants have arrived in Italy due to political, religious, ethnic and economic instabilities in West and North Africa and the Middle East. Simultaneously, the Eurozone Crisis and neoliberal austerity measures left the Italian government struggling to administer healthcare and legal services to all migrants. This study investigates the provision of essential services by the Italian state and two non-governmental organizations (NGOs), Emergency and ARCI, respectively providing free medical and legal services, to incoming migrants in Siracusa, Italy. It analyzes migrants' perceptions of these services and evolving goals in Europe. Building upon preliminary fieldwork conducted in 2014, in January to July 2015 I undertook six months of participant observation in a migrant reception center and legal offices in Siracusa. During my research I conducted 72 unstructured and semi-structured interviews with migrants, NGO activists, lawyers, and doctors, and state physicians. This study analyzes Emergency's role as an entrance to the Italian healthcare system and ARCI as a facilitator of legal aid to migrants. I argue that the clinic's position on the outskirts of Siracusa functions as a means of exclusion, exacerbating divides between the local population and incoming migrants. Additionally, I provide insight into the provision of legal services to migrants in Siracusa, as well as how these migrants navigate geopolitical and legislative borders, and these borders' roles within the politics of the European Union and neoliberal ideologies. I argue that selective enforcement of asylum legislation and dearth of legal aid to migrants motivates many migrants to clandestinely flee Italy to seek futures in other European nations, consequently moving (")burdens(") of migrant reception. This research contributes to public policy and scholarship on health and migration policy as well as politics of conflict, while shedding light on the critical role of NGOs in a complex humanitarian crisis occurring in Southern Europe.
Show less
-
Date Issued
-
2016
-
Identifier
-
CFE0006126, ucf:51166
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0006126
-
-
Title
-
FACTORS INFLUENCING EFFECTIVENESS OF INTERORGANIZATIONAL NETWORKS AMONG CRISIS MANAGEMENT ORGANIZATIONS: A COMPARATIVE PERSPECTIVE.
-
Creator
-
Sahin, Bahadir, Wan, Thomas, University of Central Florida
-
Abstract / Description
-
Crisis management has become one of the most important public policy areas in recent decades with greater numbers of manmade and natural disasters. History showed that well-implemented crisis management policies can save lives and reduce costs in a disaster. Literature offered various suggestions for more effective crisis management policies with different techniques utilizing different theoretical frameworks. Informal relationships among crisis management employees were suggested to have a...
Show moreCrisis management has become one of the most important public policy areas in recent decades with greater numbers of manmade and natural disasters. History showed that well-implemented crisis management policies can save lives and reduce costs in a disaster. Literature offered various suggestions for more effective crisis management policies with different techniques utilizing different theoretical frameworks. Informal relationships among crisis management employees were suggested to have a positive impact on crisis management effectiveness. Yet it was not demonstrated with advanced statistical tools if there is such a relationship. This study considers crisis management effort as a network effort and employs complex adaptive systems theory in order to understand factors influencing effectiveness of crisis management networks. Complex adaptive systems theory presents that more open communication lines in a given network or an organization would increase effectiveness of it since inner processes of the network or organization would obtain more information from the chaotic environment. Quality of informal relationships (casual relationships, social capital etc.) was hypothesized as a tool to open more communication lines within an agency which would eventually increase effectiveness of the network constructed by the organization. Based on the theoretical framework, adaptiveness capacity of the agencies was also tested in order to understand a correlation between adaptation and effectiveness of crisis management networks. Multiple case-study method was employed to identify incidents that can represent crisis management in full perspective. Terrorist attacks carried upon by the same terrorist network hit New York in 2001, Istanbul in 2003, Madrid in 2004, and London in 2005 were selected. First response phase of crisis management and policy changes after and before the attacks were discussed. Public administration processes and other social-economical conditions of countries were examined in terms of crisis management structure. Names of key agencies of selected crisis management systems were suggested by a social network analysis tool-UCINET. Six key agencies per incident were targeted for surveys. Surveys included a nine-item-quality of informal relationships, four-item-adaptiveness capability, and ten-item-perceived effectiveness of crisis management networks-scales. Respondents were asked to fill in online surveys where they could refer to their colleagues in the same incidents. 230 respondents were aimed and 246 survey responses were obtained as a result. Surveys formed a structural equation model representing 23 observed factors and 2 latent constructs. Confirmatory factor analysis was utilized to validate hypothesis-driven conceptual models. Quality of informal relationships was found to have a significant positive impact on perceived crisis management network effectiveness (Standardized regression coefficient = .39). Two of the adaptiveness variables, openness to change and intra-organizational training were also positively correlated with the dependent variable of the study (Standardized regression coefficient = .40 and .26 respectively). Turkish and American groups' differences suggested a social-economical difference in societies. Majority of the respondents were some type of managers which made it possible to generalize the results for all phases of crisis management. Discussions suggested improved informal relationships among crisis management employees to provide a better crisis management during an extreme event. Collaborative social events were offered to improve crisis management effectiveness. An agency's openness to change proposed that a crisis management organization should be flexible in rules and structureto gain more efficacy. The other adaptiveness variable, intra-organizational training efforts were proposed to have certain influence on effectiveness of crisis management network. Factors built latent construct of perceived crisis management effectiveness were also found out to be important on crisis management, which of some are ability to carry out generic crisis management functions, mobilize personnel and resources efficiently, process information adequately, blend emergent and established entities, provide appropriate reports for news media etc. Study contributed to the complex adaptive system theory since the fundamentals of the theory were tested with an advanced quantitative method. Non-linear relationships within a system were tested in order to reveal a correlation as the theory suggested, where the results were convincingly positive. Crisis management networks' effectiveness was demonstrated to be validated by a ten-item-scale successfully. Future research might utilize more disaster cases both natural and manmade, search for impact of different communication tools within a system, and look at the relationships among members of crisis management networks instead looking within an organization.
Show less
-
Date Issued
-
2009
-
Identifier
-
CFE0002709, ucf:48173
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0002709
-
-
Title
-
Principals' Perceptions and Self-efficacy in Relation to School Security.
-
Creator
-
Jones, Julian, Taylor, Rosemarye, Doherty, Walter, Kennedy, Mary, Wolf, Ross, University of Central Florida
-
Abstract / Description
-
Principals in the nation's schools have been tasked with managing crisis incidents that may occur with students and others on their campuses on a daily basis. The purposes of this study were to determine the differences, if any, that existed in Central Florida public school principals' perceptions regarding school security, their perceived confidence to address critical crisis incidents on their campuses, their perceptions of the likelihood critical incidents would occur, their perceptions of...
Show morePrincipals in the nation's schools have been tasked with managing crisis incidents that may occur with students and others on their campuses on a daily basis. The purposes of this study were to determine the differences, if any, that existed in Central Florida public school principals' perceptions regarding school security, their perceived confidence to address critical crisis incidents on their campuses, their perceptions of the likelihood critical incidents would occur, their perceptions of interaction with law enforcement, the critical incidents they fear the most, and their perceptions of factors impacting the incidents they fear the most. Principal subgroup mean responses to the Principal Safety and Security Perceptions Survey in the three areas of Bandura's (1997) triadic reciprocal causation were examined in the context of principals' gender, longevity, student enrollment, grade configuration, free and reduced lunch rate, presence of a law enforcement officer, and presence of a security plan. Findings revealed significant differences between categorical groups of principals in multiple areas. It was determined that significant differences in principals' perceptions warrant further study. Recommendations for practice include security policy development and practical application of noted trends.
Show less
-
Date Issued
-
2015
-
Identifier
-
CFE0005636, ucf:50217
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0005636
-
-
Title
-
THE EUROPEAN IMMIGRATION CRISIS: AN ANALYSIS OF HOW TERROR ATTACKS HAVE AFFECTED IMMIGRANT AND REFUGEE POPULATIONS IN WESTERN EUROPE.
-
Creator
-
Scimeca, Taylor M, Reynolds, Ted, University of Central Florida
-
Abstract / Description
-
The 2015 European Immigration Crisis brought an unprecedented number of immigrants to parts of Western Europe as millions of people fled war-torn and politically unstable countries. Similar to the increase in immigrants, Western European countries have also been combatting the rise of terror attacks throughout Europe. The increase in immigration coupled with an increase in terror attacks has caused anti-refugee sentiments among some Europeans and demands for stricter immigration policies....
Show moreThe 2015 European Immigration Crisis brought an unprecedented number of immigrants to parts of Western Europe as millions of people fled war-torn and politically unstable countries. Similar to the increase in immigrants, Western European countries have also been combatting the rise of terror attacks throughout Europe. The increase in immigration coupled with an increase in terror attacks has caused anti-refugee sentiments among some Europeans and demands for stricter immigration policies. This paper examines how terrorism has impacted refugee and immigrant populations throughout Western Europe with a focus on Germany, France, and Belgium following the 2015 European Immigration Crisis. In order to determine the effects, the analysis focuses on recent terror attacks in the three nations. The claim that refugees are responsible for the increase in terror attacks is examined along with the impact of foreign terrorist fighters in each nation. Following this, the responses from right-wing groups are discussed. This includes the rise of right-wing political leaders, the organization of right-wing movements, and right-wing terror attacks. The resulting policy implications regarding both terrorism policies and immigration policies are also discussed. From these three areas of impact, the overall effects of the European Immigration Crisis are better understood.
Show less
-
Date Issued
-
2017
-
Identifier
-
CFH2000202, ucf:45939
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFH2000202
-
-
Title
-
FRAT STAR.
-
Creator
-
Holic, Nathan, Leiby, Jeanne, University of Central Florida
-
Abstract / Description
-
This thesis, a social novel in the tradition of Tom Wolfe's The Bonfire of the Vanities and Michael Chabon's The Amazing Adventures of Kavalier and Clay, is all at once an attentive first-person study of a twenty-something man close to his cracking point in his first post-college job, a detailed exposé of national fraternities, and the sweeping panoramic view of an entire generation of over-programmed college students searching for direction. Frat Star follows a fragile college...
Show moreThis thesis, a social novel in the tradition of Tom Wolfe's The Bonfire of the Vanities and Michael Chabon's The Amazing Adventures of Kavalier and Clay, is all at once an attentive first-person study of a twenty-something man close to his cracking point in his first post-college job, a detailed exposé of national fraternities, and the sweeping panoramic view of an entire generation of over-programmed college students searching for direction. Frat Star follows a fragile college graduate named Charles Washington, who takes a position as an "Educational Consultant" with a national fraternity in his first semester after graduation. For sixteen straight weeks, he drives across the country, from college to college and fraternity house to fraternity house, meeting with alumni and students, and living on frat house couches and in seedy off-exit hotels. As he travels, the pressure mounts for Charles to convince his family and friends back home that this is a "Real Job" and that his work actually matters to the business world, but at each new fraternity house he visits, his yearning for the old college atmosphere grows--the beer, the parties, the girls!--threatening to send him into a frightening tailspin. How can he be a professional when the temptations of youth still seem so attractive? And before Charles can sort out what is happening in his own life, he finds himself stuck in a vicious tug-of-war between students, alumni, administrators, and the national fraternity, when he must deal with one particularly abrasive undergraduate fraternity and the aftermath of its disastrous decisions. Spanning thousands of miles, from Florida to California, from Illinois to New Mexico, this thesis takes us inside fraternity houses, into their attics and their basements, behind the scenes of their rituals and ceremonies, inside their parties, inside their heads, giving us a view not only of the power of the national fraternity, but the disconnect between alumnus and student, between Baby Boomer and Generation X and Millennial. Incorporating research as varied as the generational studies of Howe and Strauss, and Alexandra Robbins' psychological study of the "Quarterlife Crisis," Frat Star stretches across the country, stretches across genre, stretches from text to illustration, but is ultimately the human story of a young man's longing for morality, independence, and purpose in a world he simply has not been prepared to understand.
Show less
-
Date Issued
-
2007
-
Identifier
-
CFE0001587, ucf:47491
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFE0001587
-
-
Title
-
THE UNITED NATIONS: THE SYRIAN REFUGEE CRISIS.
-
Creator
-
Syed, Zahra R, Sadri, Houman A., University of Central Florida
-
Abstract / Description
-
The main objective of this research paper is to analyze the international effects the Syrian Conflict has had to the global community. The United Nations High Commissioner for Refugees has declared this conflict to be the worst humanitarian crisis of our time. Millions of Syrians have fled their home country to avoid unjust persecution and are looking to not only neighboring countries, but the European Union for assistance in resettlement. Since the outbreak of the conflict in Syria in 2011,...
Show moreThe main objective of this research paper is to analyze the international effects the Syrian Conflict has had to the global community. The United Nations High Commissioner for Refugees has declared this conflict to be the worst humanitarian crisis of our time. Millions of Syrians have fled their home country to avoid unjust persecution and are looking to not only neighboring countries, but the European Union for assistance in resettlement. Since the outbreak of the conflict in Syria in 2011, more than 220,000 people have been massacred, leaving fifty percent of the population in unrest due to home displacement. According to Amnesty International, apart from the twelve million Syrians who are in dire need of humanitarian assistance inside the country, there are about four million refugees fleeing to countries such as Turkey, Jordan, Lebanon, Egypt, and Iraq. These five countries are unable to maintain the capacity of refugees that are desperate to pour in from Syria. Further gulf countries such as Qatar, United Arab Emirates, and Saudi Arabia have refused to offer any resettlement venues for these migrants. Therefore, a plethora of European Union countries have received many asylum applications over the course of four years. Germany and Sweden have pledged resettlement locations for these refugees however relying on these two countries is not enough. This paper provides a historical background of the civil war in Syria, along with what the United Nations has done thus far to end the conflict. It will also analyze similar refugee situations in other countries in the region and compare it that in Syria. Finally, it will provide possible solutions of how the Refugee Agency, Human Rights Council, and Security Council can operate as a whole to distinguish this horrifying hostility in the region.
Show less
-
Date Issued
-
2016
-
Identifier
-
CFH2000111, ucf:45941
-
Format
-
Document (PDF)
-
PURL
-
http://purl.flvc.org/ucf/fd/CFH2000111
Pages