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MOTIVATIONS FOR ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM IMPLEMENTATION IN PUBLIC VERSUS PRIVATE SECTOR ORGANIZATIONS
Title
MOTIVATIONS FOR ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM IMPLEMENTATION IN PUBLIC VERSUS PRIVATE SECTOR ORGANIZATIONS.
Creator
Harrison, Joycelyn Lorraine, Bozeman, William, University of Central Florida
Abstract / Description
The goal of this research was to increase the knowledge base regarding Enterprise Resource Planning (ERP) Software implementation, particularly in the public sector. To this end, factors regarding benefits sought through ERP system implementation and critical factors surrounding successful ERP implementation were identified. In addition, the perception of project team members' satisfaction with modules implemented and their concerns about implementing ERP software were identified in this...
Show moreThe goal of this research was to increase the knowledge base regarding Enterprise Resource Planning (ERP) Software implementation, particularly in the public sector. To this end, factors regarding benefits sought through ERP system implementation and critical factors surrounding successful ERP implementation were identified. In addition, the perception of project team members' satisfaction with modules implemented and their concerns about implementing ERP software were identified in this study. The results of this study provided recommendations for public and private sector organizations in order to increase their opportunity for successful ERP system implementation.The literature review and results of this study found suggested that the benefits sought during ERP system implementation were consistent among public and private-sector organizations. Benefits such as increased standardization, better reporting, and reduced operational costs were recognized as goals of ERP implementation. Factors that attributed to successful ERP system implementations were top management support, and knowledgeable project managers and team members. The t-test analyses found differences among the two groups, public and private sector organizations, regarding some benefits sought and the level of satisfaction with some modules.The study included recommendations for organizations to fully research ERP functionality prior to implementation, implement strong change management, use other means of measuring return on investment, ensure employee buy in and top management involvement, and avoid scope creep.
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Date Issued
2004
Identifier
CFE0000093, ucf:46126
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0000093
POST-IMPLEMENTATION SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING (ERP) STUDENT ADMINISTRATION SYSTEMS IN HIGHER EDUCATION INSTITUTIONS
Title
POST-IMPLEMENTATION SUCCESS FACTORS FOR ENTERPRISE RESOURCE PLANNING (ERP) STUDENT ADMINISTRATION SYSTEMS IN HIGHER EDUCATION INSTITUTIONS.
Creator
Sullivan, Linda, Bozeman, William, University of Central Florida
Abstract / Description
This research study investigated the post-implementation experiences of 6 higher education institutions following the initial implementation of a Student Administration ERP system and explored how these institutions used the post-implementation phase to maximize the benefits from the ERP system. A mixed-method approach consisting of an online survey and qualitative case study was utilized for data collection; within-case and cross-case analyses were performed to generate the research results...
Show moreThis research study investigated the post-implementation experiences of 6 higher education institutions following the initial implementation of a Student Administration ERP system and explored how these institutions used the post-implementation phase to maximize the benefits from the ERP system. A mixed-method approach consisting of an online survey and qualitative case study was utilized for data collection; within-case and cross-case analyses were performed to generate the research results and findings. The overall post-implementation experiences of the case study institutions were found to be similar in nature, regardless of institution size. Several post-implementation characteristics were also found to be shared in varying degree among all case studies. Customizations and third-party software were used by all case studies in post-implementation to meet operational needs not provided by the Student ERP system. The number of customizations and enhancements completed or under consideration by the case study institutions indicate that there are many areas in which current Student ERP systems do not fit the needs of higher education institutions. The results of this research can inform and guide higher education administrators on the institutional impacts and changes that will occur in the ERP post-implementation environment. Administrators will be enabled to better evaluate the overall success of their project based upon post-implementation characteristics and experiences of the institutions in this study and apply the outcomes to improve planning for future ERP system projects.
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Date Issued
2009
Identifier
CFE0002698, ucf:48226
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0002698