Current Search:  Emotional Regulation (x)

View All Items

  • CSV Spreadsheet
(1 - 9 of 9)
CONTROLLING OUR EMOTION AT WORK: IMPLICATIONS FOR INTERPERSONAL AND COGNITIVE TASK PERFORMANCE IN A CUSTOMER SERVICE SIMULATION
Title
CONTROLLING OUR EMOTION AT WORK: IMPLICATIONS FOR INTERPERSONAL AND COGNITIVE TASK PERFORMANCE IN A CUSTOMER SERVICE SIMULATION.
Creator
Feldman, Moshe, Smith-Jentsch, Kimberly, University of Central Florida
Abstract / Description
Display rules are used by organizations to define appropriate behaviors and expressions while interacting with others in the workplace. Emotional labor is a function of the effort required to adhere to these display rules and has been associated with negative outcomes such as stress and burnout which can lead to higher levels of turnover and health care costs for the organization. In addition, evidence suggests that emotional labor may come at a cognitive cost as well. Hence, reducing the...
Show moreDisplay rules are used by organizations to define appropriate behaviors and expressions while interacting with others in the workplace. Emotional labor is a function of the effort required to adhere to these display rules and has been associated with negative outcomes such as stress and burnout which can lead to higher levels of turnover and health care costs for the organization. In addition, evidence suggests that emotional labor may come at a cognitive cost as well. Hence, reducing the amount of emotional labor should be beneficial to both employees and organizations alike. The current study used a customer service simulation to investigate the effects of emotion regulation training on cognitive, affective, and performance outcomes. Furthermore, personality display rule congruence was proposed as a moderator. Specifically, I compared the effects of training participants to use deep acting or surface acting strategies. Deep acting involves cognitively reappraising situations so that one genuinely feels the appropriate emotion whereas surface acting simply involves modifying the outward display of one's emotions. I expected deep acting to improve interpersonal performance through an affective route and to improve cognitive task performance through a reduction in emotional labor. Seventy-three participants were randomly assigned to one of the two training conditions. Performance was assessed during an interactive customer service simulation. Training participants to use deep acting strategies improved their positive mood, reduced their emotional labor, and increased their cognitive task performance. Emotional labor was negatively associated with cognitive task performance whereas positive mood was positively related to interpersonal performance. Finally, the effects of training on emotional labor, mood, and cognitive performance differed depending on the degree to which participants' personality was congruent with the display rules given to them. However, contrary to expectations, training condition had a stronger effect on negative mood (reduced it), emotional labor (reduced it), and cognitive performance (increased it) the more congruent participants' personalities were to the display rules given. These findings have implications for both employee selection and training.
Show less
Date Issued
2008
Identifier
CFE0002225, ucf:47921
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0002225
How is she managing? Examination of a woman's emotion regulation strategy in the relationship between anxiety, depression, and prenatal attachment
Title
How is she managing? Examination of a woman's emotion regulation strategy in the relationship between anxiety, depression, and prenatal attachment.
Creator
Cunningham, Annelise, Alexander, Kristi, Neer, Sandra, Sims, Valerie, James, Shari-Ann, University of Central Florida
Abstract / Description
Pregnancy is often perceived as a time of positivity, joy, and happiness in anticipation of the birth of a child (La Marca-Ghaemmaghami (&) Ehlert, 2015). At the same time, pregnancy requires adaptation to physiological, social, psychological, and socioeconomic changes (La Marca-Ghaemmaghami (&) Ehlert, 2015). Such adjustments can evoke emotional distress for expectant women (Guardino (&) Schetter, 2014). Despite the stressful nature, pregnancy at the same time calls for the expectant mother...
Show morePregnancy is often perceived as a time of positivity, joy, and happiness in anticipation of the birth of a child (La Marca-Ghaemmaghami (&) Ehlert, 2015). At the same time, pregnancy requires adaptation to physiological, social, psychological, and socioeconomic changes (La Marca-Ghaemmaghami (&) Ehlert, 2015). Such adjustments can evoke emotional distress for expectant women (Guardino (&) Schetter, 2014). Despite the stressful nature, pregnancy at the same time calls for the expectant mother to be cognizant of her thoughts, feelings, and behaviors for the well-being of the fetus (Lindgren, 2001). Prenatal attachment is a construct based on women's cognitive representations of their fetus that manifests in behaviors that reflect care and commitment (Salisbury, Law, (&) LaGasse, 2003). How a woman regulates her emotions during pregnancy is largely understudied, further how she regulates in order to engage in behaviors beneficial to her unborn baby are unknown. Some individuals attempt to alter their emotional experience by suppressing their expression, while others reappraise the context to alter their experienced emotion (Gross, 1998. 2003, 2015). Considering the potential impact emotional regulation strategies can have on resulting physiological, behavioral, and experiential systems, the present study sought to evaluate the role of a woman's emotion regulation strategy (cognitive reappraisal, expressive suppression) on the relationship between symptoms of anxiety and depression, and prenatal attachment. It was expected that reported anxiety and depression would be correlated significantly and negatively with prenatal attachment, maternal emotion regulation strategies would be correlated significantly with prenatal attachment, and women's emotion regulation strategy would moderate the relationships among anxiety, depression, and prenatal attachment. Participants consisted of expectant women in their second-third trimester. Bivariate correlations showed no significant correlations among women's anxiety, depression, and prenatal attachment. Further, no significant correlations were found among women's emotion regulation strategies and prenatal attachment. Significant correlations were found among women's anxiety, depression, and expressive suppression scores. The finding suggests assessment of the use of suppression as a regulation strategy during pregnancy may be of clinical usefulness.
Show less
Date Issued
2019
Identifier
CFE0007796, ucf:52356
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007796
Hispanic Immigrant Parental Messages of Resiliency and Emotional Regulation to their Children: An Examination of Important Variables and an Intervention
Title
Hispanic Immigrant Parental Messages of Resiliency and Emotional Regulation to their Children: An Examination of Important Variables and an Intervention.
Creator
Velezmoro, Rodrigo, Negy, Charles, Renk, Kimberly, Cassisi, Jeffrey, Nalbone, Lisa, University of Central Florida
Abstract / Description
This two-part study examined the adjustment of Hispanic immigrants. Part one examined the communication that occurs between Hispanic immigrant parents and their adolescents/young adults about life in the United States (U.S.). It also examined how attitudes toward the U.S. and various protective factors influence psychological adjustment. Hispanic immigrants (n = 123) with an average of 11 years living in the United States and their adolescents/young adults between the ages of 14-22 served as...
Show moreThis two-part study examined the adjustment of Hispanic immigrants. Part one examined the communication that occurs between Hispanic immigrant parents and their adolescents/young adults about life in the United States (U.S.). It also examined how attitudes toward the U.S. and various protective factors influence psychological adjustment. Hispanic immigrants (n = 123) with an average of 11 years living in the United States and their adolescents/young adults between the ages of 14-22 served as participants. For both parents and their adolescents/young adults, favorable attitudes toward the U.S. were associated with improved psychological adjustment. Contrary to prediction, attitudes toward the U.S. did not correlate with quality of life or life satisfaction for either family member. Further, results indicated that among adolescents/young adults, resiliency predicted positive U.S. attitudes, whereas among parents, openness to new experiences predicted favorable attitudes toward the U.S. Finally, parental views of the U.S. correlated positively with their adolescents'/young adults' views of the U.S. In an extension of the study, 37 Hispanic college students who were either immigrants or children of immigrants were randomly assigned to either a control condition or a psychoeducation condition. The psychoeducation condition focused on improving their emotional regulation and views of the United States. No significant differences were found among the groups.
Show less
Date Issued
2014
Identifier
CFE0005436, ucf:50399
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0005436
EMOTIONAL REGULATION AT WALT DISNEY WORLD: DEEP ACTING VS. SURFACE ACTING
Title
EMOTIONAL REGULATION AT WALT DISNEY WORLD: DEEP ACTING VS. SURFACE ACTING.
Creator
Reyers, Anne, Matusitz, Jonathan, University of Central Florida
Abstract / Description
The objective of this study is to examine the emotional regulation strategies used by Walt Disney World on-stage employees as a way to fulfill requirements set forth by the company. Ten Disney on-stage employees were interviewed off-property in Orlando. The emotional regulation framework was divided into several categories: (1) a distinction between deep acting and surface acting, (2) emotional deviance, and (3) emotional exhaustion. "Surface acting" is a strategy by which employees display...
Show moreThe objective of this study is to examine the emotional regulation strategies used by Walt Disney World on-stage employees as a way to fulfill requirements set forth by the company. Ten Disney on-stage employees were interviewed off-property in Orlando. The emotional regulation framework was divided into several categories: (1) a distinction between deep acting and surface acting, (2) emotional deviance, and (3) emotional exhaustion. "Surface acting" is a strategy by which employees display company-imposed emotions not genuinely felt, whereas "deep acting" occurs when employees do feel the emotions that they are required to express (Hochschild, 1983). Throughout the data reduction process, five key themes surfaced as the most relevant to the initial research questions: (1) Self-Motivated Deep Acting, (2) Organizational Expectations for Surface Acting, (3) "Back-Stage" vs. "Front-Stage" Dichotomy, (4) Benefits of Emotional Training, and (5) Negative Effects of Emotional Regulation. Overall, the researcher found that a key strategy of emotional regulation that Disney employees use frequently is surface acting, although deep acting was found to be more successful. In addition, while emotional exhaustion was a common problem among employees, very few of them will actually engage in emotional deviance in order to avoid the negative consequences of surface acting. Lastly, it was found that highly skilled Walt Disney World employees will have already internalized emotional regulation training and display rules that manage emotional behavior. Therefore, it becomes less essential for the Disney Company to formally monitor its employees' facial expressions and emotional behavior in the future.
Show less
Date Issued
2011
Identifier
CFE0003684, ucf:48815
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0003684
Mothers' History of Child Maltreatment and Regulation Abilities: Interactions Among Young Children's Temperament, Attachment, and Maltreatment Potential
Title
Mothers' History of Child Maltreatment and Regulation Abilities: Interactions Among Young Children's Temperament, Attachment, and Maltreatment Potential.
Creator
Puff, Jayme, Renk, Kimberly, Paulson, Daniel, Sims, Valerie, Boris, Neil, University of Central Florida
Abstract / Description
Given the impact that parents' and young children's characteristics have on the potential for child maltreatment, the present study sought to examine how mothers' ratings of their own childhood maltreatment, their psychological symptoms, their regulation abilities (i.e., emotion regulation, reflective functioning, attributions, and coping with young children's negative emotions), and their perceptions of their young children's temperament were related to their narratives of their attachment...
Show moreGiven the impact that parents' and young children's characteristics have on the potential for child maltreatment, the present study sought to examine how mothers' ratings of their own childhood maltreatment, their psychological symptoms, their regulation abilities (i.e., emotion regulation, reflective functioning, attributions, and coping with young children's negative emotions), and their perceptions of their young children's temperament were related to their narratives of their attachment relationships with their young children and their child maltreatment potential. As part of this study, 54 mothers rated themselves and their young children on the aforementioned variables. Binary logistic hierarchical regression analysis suggested that mothers' higher levels of nonsupportive coping styles were associated significantly with an increased likelihood of an unbalanced (insecure) narrative of attachment with their young children. Hierarchical and moderation regression analyses suggested the importance of examining mothers' ratings of their own childhood maltreatment, psychological symptoms, nonsupportive coping styles, and mothers' perceptions of their young children's temperament in predicting mothers' child maltreatment potential. In addition, mediation analyses suggested that both mothers' emotion regulation and reflective functioning were important in predicting coping styles. Finally, exploratory analyses suggested that mothers' emotion regulation and psychological symptoms were important predictors of mothers' child maltreatment potential. Overall, these findings suggested that both mothers' characteristics and their ratings of their young children's temperament played a significant role in the prediction of their narratives of their attachment relationships with their young children and mothers' child maltreatment potential. These findings will be particularly helpful for professionals who work with high risk families, particularly those who are at risk for child maltreatment.
Show less
Date Issued
2016
Identifier
CFE0006379, ucf:51497
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0006379
Temperament and Child Maltreatment: A Closer Look at the Interactions Among Mother and Child Temperament, Stress and Coping, Emotional and Behavioral Regulation, and Child Maltreatment Potential
Title
Temperament and Child Maltreatment: A Closer Look at the Interactions Among Mother and Child Temperament, Stress and Coping, Emotional and Behavioral Regulation, and Child Maltreatment Potential.
Creator
Lowell, Amanda, Renk, Kimberly, Paulson, Daniel, Sims, Valerie, University of Central Florida
Abstract / Description
Several theoretical risk models were proposed previously regarding the prediction of child maltreatment. Although child maltreatment was predicted individually in these models by such variables as parent temperament, emotional and behavioral regulation, stress, coping, and child temperament, these variables were not yet examined collectively. As such, a new transactional theory was proposed for the current study. As part of this study, a national community sample of 158 culturally diverse...
Show moreSeveral theoretical risk models were proposed previously regarding the prediction of child maltreatment. Although child maltreatment was predicted individually in these models by such variables as parent temperament, emotional and behavioral regulation, stress, coping, and child temperament, these variables were not yet examined collectively. As such, a new transactional theory was proposed for the current study. As part of this study, a national community sample of 158 culturally diverse mothers of young children who were between the ages of 1(&)#189;- to 5-years rated their own temperament, emotional and behavioral regulation abilities, parenting stress, daily hassles, and coping behaviors as well as their young children's temperament. Correlational analyses demonstrated many significant relationships among the variables of interest. In addition, hierarchical regression analyses suggested that several parent (i.e., mother mood quality, mother flexibility/rigidity, emotion dysregulation, parenting stress, cumulated severity of stress, and emotion-focused coping) and child characteristics (i.e., young child mood quality) added unique incremental variance to the prediction of child maltreatment potential. Finally, mediation analyses indicated that mothers' emotion dysregulation mediated the relationship between mothers' flexibility/rigidity and child maltreatment potential. Overall, this study contributed information regarding the importance of emotion dysregulation as a mechanism through which difficult mother temperament may be related to increased child maltreatment potential. Accordingly, these findings suggested that emotion regulation skills may serve as a potential point of intervention for mothers who are at increased risk for child maltreatment due to difficult temperament characteristics.
Show less
Date Issued
2015
Identifier
CFE0005652, ucf:50172
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0005652
Temperament, emotion regulation, and distress tolerance as related correlates of psychological symptoms
Title
Temperament, emotion regulation, and distress tolerance as related correlates of psychological symptoms.
Creator
Pearte, Catherine, Negy, Charles, Renk, Kimberly, Bedwell, Jeffrey, University of Central Florida
Abstract / Description
Researchers have postulated that those with difficult temperament are at risk for difficulties with regulating emotions, are less tolerant of distressing stimuli, have characteristic difficulty coping with distress, and are (at some periods of development) more apt to experience clinically significant psychological symptoms. This study used exploratory factor analyses and structural equation modeling to compose and test a model that explained how emotion regulation, distress tolerance, and...
Show moreResearchers have postulated that those with difficult temperament are at risk for difficulties with regulating emotions, are less tolerant of distressing stimuli, have characteristic difficulty coping with distress, and are (at some periods of development) more apt to experience clinically significant psychological symptoms. This study used exploratory factor analyses and structural equation modeling to compose and test a model that explained how emotion regulation, distress tolerance, and coping skills interact to explain how certain temperament features translate into psychological symptoms. Because those with difficult temperament were thought to be at a unique risk for psychological maladjustment, mean-based criterion were used to identify those with relatively difficult, typical, or easy temperament and then test whether the degree of between-group differences on study variables was statistically significant. Results of correlational and EFA analyses suggested that there were statistically significant differences between constructs that were correlated highly (i.e., distress tolerance, emotion regulation, and emotion dysregulation). Results of SEM analyses indicated that the relationship between difficult temperament and psychological maladjustment was explained partially by the way in which emotion regulation, emotion dysregulation, distress tolerance, and coping skills interact, with the strength of each mediating variable differing considerably. There were also differences in the power of the relationship between variables when correlational power was considered alone rather than in the context of the larger measurement and structural models. Future directions and implications are discussed.
Show less
Date Issued
2015
Identifier
CFE0005686, ucf:50120
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0005686
Stepping Outside of Yourself: Social Anxiety, Dissociation, Alcohol Consequences, and Relationship Satisfaction
Title
Stepping Outside of Yourself: Social Anxiety, Dissociation, Alcohol Consequences, and Relationship Satisfaction.
Creator
Cook, Matthew, Newins, Amie, Beidel, Deborah, Dvorak, Robert, University of Central Florida
Abstract / Description
OVERVIEW: Social anxiety disorder is the third most prevalent psychiatric disorder in the United States. Dissociation can arise during acute daily social stressors in individuals with social anxiety. This study examined the relationship between social anxiety and functional outcomes (i.e., alcohol-related consequences and relationship satisfaction) as moderated by levels of dissociation (i.e., depersonalization/derealization). It was hypothesized that dissociation would moderate the...
Show moreOVERVIEW: Social anxiety disorder is the third most prevalent psychiatric disorder in the United States. Dissociation can arise during acute daily social stressors in individuals with social anxiety. This study examined the relationship between social anxiety and functional outcomes (i.e., alcohol-related consequences and relationship satisfaction) as moderated by levels of dissociation (i.e., depersonalization/derealization). It was hypothesized that dissociation would moderate the relationships between social anxiety and alcohol-related consequences and between social anxiety and relationship satisfaction. METHOD: College students who endorsed alcohol use within the past 30 days (n = 320) and college students who reported having been in a romantic relationship lasting 30 or more days (n = 364) were recruited through the Psychology Department's Sona system. All participants completed measures of social anxiety, dissociation, alcohol use motives, alcohol-related consequences, and relationship satisfaction as part of an online questionnaire. RESULTS: Findings indicated no moderation effect in either model; both social anxiety and dissociation predicted alcohol-related consequences via coping-motivated alcohol use. Additionally, there was a negative association between dissociation and relationship satisfaction. CONCLUSIONS: Future research should include longitudinal research designs or ecological momentary assessment designs and should examine these relationships in clinical samples.
Show less
Date Issued
2019
Identifier
CFE0007445, ucf:52725
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0007445
Is Selective Mutism an Emotion Regulation Strategy for Children with Social Phobia? A Single Case Design Investigation
Title
Is Selective Mutism an Emotion Regulation Strategy for Children with Social Phobia? A Single Case Design Investigation.
Creator
Scott, Samantha, Beidel, Deborah, Rapport, Mark, Cassisi, Jeffrey, Hundley, Gulnora, University of Central Florida
Abstract / Description
To determine whether children with selective mutism (SM) withhold speech to regulate their emotional arousal and decrease automatic distress, the current study examines the behavioral and physiological responses of children with SM in comparison to children with social phobia (SP) and children with no psychiatric disorder (TD) as they participate in two social situations. A single case design strategy is used to compare behavioral and physiological responses both within and across groups....
Show moreTo determine whether children with selective mutism (SM) withhold speech to regulate their emotional arousal and decrease automatic distress, the current study examines the behavioral and physiological responses of children with SM in comparison to children with social phobia (SP) and children with no psychiatric disorder (TD) as they participate in two social situations. A single case design strategy is used to compare behavioral and physiological responses both within and across groups. Examining the temporal sequencing of behaviors and physiology provides a direct test of the utility of emotion regulation theory as it pertains to children with social phobia/selective mutism. The results indicate that children with SM show elevated arousal and emotional reactivity across all interaction segments relative to other children. Unique affective, behavioral and physiological responses occur between and within groups in relation to situational demands. The temporal sequencing of behavioral and physiological responses suggests that behavioral deficits may be related to underutilized and/or deficient physiological response systems and that not speaking represents a primitive avoidance strategy by children with SM to regulate extreme physiological arousal.
Show less
Date Issued
2012
Identifier
CFE0004438, ucf:49348
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0004438