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(1 - 9 of 9)
- Title
- Social Media and Stakeholders' Relationship in Nonprofit Organizations.
- Creator
-
Shi, Wanzhu, Bryer, Thomas, Hu, Qian, Zavattaro, Staci, Saxton, Gregory, University of Central Florida
- Abstract / Description
-
Social media tools, as the advanced technology, have penetrated into nonprofit management field prevalently. Nonprofit organizations adopt social media tools, such as Facebook, Twitter, YouTube, and Pinterest for attracting potential supporters, raising advocacy, and running fundraising campaigns. Social media tools break the limitation of time and space through the Internet. They change the way of how people communicate and interact with each other. The philanthropy industry hopes that...
Show moreSocial media tools, as the advanced technology, have penetrated into nonprofit management field prevalently. Nonprofit organizations adopt social media tools, such as Facebook, Twitter, YouTube, and Pinterest for attracting potential supporters, raising advocacy, and running fundraising campaigns. Social media tools break the limitation of time and space through the Internet. They change the way of how people communicate and interact with each other. The philanthropy industry hopes that social media tools could bring them the new opportunities to engage with their stakeholders, such as donors, volunteers, and customers. However, since this technology is still developing, the studies of using social media in nonprofit field are still at the infant stage. Many nonprofit practitioners are confused and questioning the effectiveness of adopting social media for civic engagement. The dissertation aims to examine how to adopt social media advantageously for helping nonprofit organizations to engage with their stakeholders. Therefore, this study uses a mix of methodology to examine how social media tools could help nonprofit organizations to gain a stronger relationship with their stakeholders. Also, the study explores in more details about the content that nonprofit organizations have sent on their social media platforms. To develop the theoretical framework, this study used social capital and social exchange theory as the guidance. To observe and examine the strategy of using social media in nonprofit organizations, the study is inspired and adopts the social media typology from Lovejoy and Saxton's (2012) research and the communication models from Lewis, Hamel, and Richardson's work (2001). The study proposed that to gain a stronger relationship with the stakeholders, nonprofit organizations should apply a well-designed comprehensive strategy with multiple goals on their social media platforms. This strategy should consider more about the stakeholders' desires and needs and allows the organizations to communicate with the stakeholders effectively. Also, the study also argues that the content that an organization presents on its social media would impact on the stakeholders' interaction greatly. The study targeted on the art/culture/humanities nonprofit organizations in the United States (n = 195). Data was collected directly from the targeted organization's social media platforms (Facebook and Twitter). The regression analysis was conducted to investigate what strategy that nonprofit organization used could gain a high engagement from their stakeholders. A content analysis was also conducted to explore what posts and tweets could influence how stakeholders react. The results indicate that most nonprofit organizations realize the importance of adopting social media, but a few of them still have not embraced the benefits of the technology essentially. Comparing with the activities on Twitter, both nonprofit organizations and their stakeholders were more active on Facebook. On social media, the primary goal for most nonprofit organizations was to disseminate the information. But sending out the information can be an effective strategy. If a nonprofit organization could combine their values/missions/programs with the hot spot on social media, it can promote the stakeholders' engagement greatly. Building a dialogic content on the organization's social media is still overlooked. But no evidence in this study shown that initiating a dialog would receive a high engagement from the stakeholders. The results of this study also show that a nonprofit organization delivered the posts or tweets more frequently does not necessarily mean it would receive a higher interactivity from its stakeholders. The organization's size (the annual budget) does not influence how nonprofit organizations used their social media tools to interact with their online stakeholders. Overall, the study explored how art/culture/humanities nonprofit organizations used their Facebook and Twitter to interact with their online stakeholders. The study helps both the researchers and the practitioners to understand the strategies of using social media tools in nonprofit organizations. It also reveals several practical examples to illustrate what kind of social media content could attract or discourage the online stakeholders' engagement. The study is also a good benchmark report for nonprofit practitioners to evaluate their social media usage.
Show less - Date Issued
- 2017
- Identifier
- CFE0006659, ucf:51244
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006659
- Title
- VALUE MAPPING FRAMEWORK INVOLVING STAKEHOLDERS FOR SUPPLY CHAIN IMPROVEMENT WHEN IMPLEMENTING INFORMATION TECHNOLOGY PROJECTS.
- Creator
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Moore, Karla, Rabelo, Luis, University of Central Florida
- Abstract / Description
-
Successful Supply Chain Management (SCM) depends on how well an organization performs internal and external communications with trading partners, executes the logistics component, and understands/monitors related costs of conducting its business. The use of information technology (IT) is considered a prerequisite for the effective control of today's complex supply chains. Increased communication technology has redefined how businesses work together, raised customer expectations, and...
Show moreSuccessful Supply Chain Management (SCM) depends on how well an organization performs internal and external communications with trading partners, executes the logistics component, and understands/monitors related costs of conducting its business. The use of information technology (IT) is considered a prerequisite for the effective control of today's complex supply chains. Increased communication technology has redefined how businesses work together, raised customer expectations, and placed new demands on supply chain performance. IT components with proven and rapid return-on-investment are favored to support critical supply chain processes such as leaner manufacturing processes, consumer-driven supply chains, and customer responsiveness. The use of IT in the digital era has become critical and it is treated as a major competitive tool for success. Complex and comprehensive IT infrastructures support the firm's communications network, databases, and operating systems. Information technology facilitates the creation of value. However, the creation of value is defined by the different groups of stakeholders. Therefore, stakeholders must be integrated into this process of change management that uses IT as the enabler. Supply chains are due to change when higher levels of performance and/or adaptation are required as mandated by changes in the business structure and/or benchmarking and/or regulations. One of the major problems for any supply chain executive is to understand and manage these changes. These changes usually require the implementation of an IT project. Therefore, the successful design, execution, and completion of these IT projects are important for the supply chain. SCM is now a strategic function addressed at the highest levels of the organization in concert with multiple stakeholders on both the supplier and customer side of the table. The aim of this dissertation is to develop a value mapping framework involving stakeholders to improve supply chain performance when implementing IT projects. The framework has components that help define the supply chain, measure the size of the issues, identify necessary changes in the metrics to improve performance, measure the organizational consequences of these changes, and develop and follow a plan to implement IT projects to achieve the new goals of performance. Through this new framework, these IT projects will be able to bring the supply chain from a current state "As is" to a future state "To be"; capturing the existing and desired states of the proposed changes which are aligned with the objectives and goals of the organization. Therefore, the IT project can be designed, executed, and completed. One unique component of this framework is the inclusion of the stakeholders at different stages. This framework identifies the group of stakeholders to be taken into consideration in order to define the future "To be" state. In addition, the framework identifies the value creation of the "To be" system as seen by the stakeholders.
Show less - Date Issued
- 2008
- Identifier
- CFE0002108, ucf:47541
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002108
- Title
- A framework for prioritizing opportunities of improvement in the context of business excellence model in healthcare organization.
- Creator
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Aldarmaki, Alia, Elshennawy, Ahmad, Lee, Gene, Rabelo, Luis, Darwish, Mohammed, University of Central Florida
- Abstract / Description
-
In today's world, the healthcare sector is facing challenges to improve the efficiency and effectiveness of its operations. More and more improvement projects are being adopted to enhance healthcare services, making it more patient-centric, and enabling better cost control. Healthcare organizations strive to identify and carry out such improvement initiatives to sustain their businesses and gain competitive advantage. Seeking to reach a higher operational level of excellence, healthcare...
Show moreIn today's world, the healthcare sector is facing challenges to improve the efficiency and effectiveness of its operations. More and more improvement projects are being adopted to enhance healthcare services, making it more patient-centric, and enabling better cost control. Healthcare organizations strive to identify and carry out such improvement initiatives to sustain their businesses and gain competitive advantage. Seeking to reach a higher operational level of excellence, healthcare organizations utilize business excellence criteria to conduct assessment and identify organizational strengths and weaknesses. However, while such assessments routinely identify numerous areas for potential improvement, it is not feasible to conduct all improvement projects simultaneously due to limitations in time, capital, and personnel, as well as conflict with other organization's projects or strategic objectives. An effective prioritization and selection approach is valuable in that it can assist the organization to optimize its available resources and outcomes. This study attempts to enable such an approach by developing a framework to prioritize improvement opportunities in healthcare in the context of the business excellence model through the integration of the Fuzzy Delphi Method and Fuzzy Interface System. To carry out the evaluation process, the framework consists of two phases. The first phase utilizes Fuzzy Delphi Method to identify the most significant factors that should be considered in healthcare for electing the improvement projects. The FDM is employed to handle the subjectivity of human assessment. The research identifies potential factors for evaluating projects, then utilizes FDM to capture expertise knowledge. The first round in FDM is intended to validate the identified list of factors from experts; which includes collecting additional factors from experts that the literature might have overlooked. When an acceptable level of consensus has been reached, a second round is conducted to obtain experts' and other related stakeholders' opinions on the appropriate weight of each factor's importance. Finally, FDM analyses eliminate or retain the criteria to produce a final list of critical factors to select improvement projects. The second phase in the framework attempts to prioritize improvement initiatives using the Hierarchical Fuzzy Interface System. The Fuzzy Interface System combines the experts' ratings for each improvement opportunity with respect to the factors deemed critical to compute the priority index. In the process of calculating the priority index, the framework allows the estimation of other intermediate indices including: social, financial impact, strategical, operational feasibility, and managerial indices. These indices bring an insight into the improvement opportunities with respect to each framework's dimensions. The framework allows for a reduction of the bias in the assessment by developing a knowledge based on the perspectives of multiple experts.
Show less - Date Issued
- 2018
- Identifier
- CFE0007304, ucf:52158
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007304
- Title
- GENERAL MANAGERS‟ PERCEPTIONS OF CORPORATE SOCIAL RESPONSIBILITY IN FLORIDA HOTELS.
- Creator
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Holcomb, Judith, Pizam, Abraham, University of Central Florida
- Abstract / Description
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The objective of the study was to identify and measure the magnitude of the gap that may exist between the corporate level Corporate Social Responsibility (CSR) culture and its ensuing policies and their equivalent at the property level. This gap was hypothesized to be a function of a number of personal characteristics of the General Managers (GMs) coupled with the organizational profile of the hotel. The data were collected via an online survey based on a CSR scale developed by Turker (2009)...
Show moreThe objective of the study was to identify and measure the magnitude of the gap that may exist between the corporate level Corporate Social Responsibility (CSR) culture and its ensuing policies and their equivalent at the property level. This gap was hypothesized to be a function of a number of personal characteristics of the General Managers (GMs) coupled with the organizational profile of the hotel. The data were collected via an online survey based on a CSR scale developed by Turker (2009) in combination with other original and previously used smaller scales. The study‟s population consisted of general managers of hotels that were managed by a corporate office and were members of the Central Florida Hotel and Lodging Association and the Florida Restaurant and Lodging Association. In total, 564 hotel GMs were contacted by email by their perspective associations and invited to participate in the study. A total of 123 surveys were returned which equated to a 22% response rate. The results indicated that the gaps for all factors were very small. This suggested that based on the GMs‟ perceptions, there was not much variation between their corporations‟ CSR policies and their properties‟ CSR policies. Hence, because of this small variation, it can be speculated that, in this study, hotel GMs were committed to follow precisely the corporate CSR policies and initiatives at their property levels. Notwithstanding the above, the results supported three hypotheses as follows: (a) the more GMs were involved in the community, the less they were committed to CSR policies relating to the government; (b) the more hours per week GMs spent in community volunteerism, the higher was their commitment to overall CSR policies; and c) the higher was the demonstrated commitment of GMs to their corporation‟s CSR policy regarding responsibility to employees, the more they were rewarded through non-monetary perceived personal success. This study and its ensuing results were of significant importance to the general CSR body of knowledge and unique in terms of their contribution to CSR in the hotel industry. The practical implication from this study was that it sets a number of benchmarks relating to CSR corporate and property level policies and initiatives in a given sector of the hotel industry. In addition, due to the fact that few, if any, gaps were found between the corporate and property level cultures, corporate officers can at least feel fairly comfortable that from the GMs‟ perspectives, CSR initiatives are being implemented at the property level in accordance with corporate policy.
Show less - Date Issued
- 2010
- Identifier
- CFE0003466, ucf:48960
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0003466
- Title
- More Than Money: Corporate Social Performance and Reporting and the Effect on Economic Performance.
- Creator
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Zahller, Kimberly, Roberts, Robin, Arnold, Vicky, Trompeter, Gregory, Folger, Robert, University of Central Florida
- Abstract / Description
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The three studies in this dissertation explore the relationship between Corporate Social Responsibility (CSR) and Corporate Financial Performance (CFP). CSR consists of social, ethical, and environmental performance dimensions that have not traditionally appeared in mandated financial reports and largely reflect societal expectations for corporate behavior beyond legal and regulatory constraints. CSR is reflected in both corporate actions (performance outcomes) and voluntary reporting ...
Show moreThe three studies in this dissertation explore the relationship between Corporate Social Responsibility (CSR) and Corporate Financial Performance (CFP). CSR consists of social, ethical, and environmental performance dimensions that have not traditionally appeared in mandated financial reports and largely reflect societal expectations for corporate behavior beyond legal and regulatory constraints. CSR is reflected in both corporate actions (performance outcomes) and voluntary reporting (disclosure), and the two are not necessarily equivalent due to managerial discretion in disclosure. Although the mechanisms remain unclear, the general consensus is that there is a positive relationship between CSR and CFP. In considering the drivers and goals of CSR, two themes emerge and are used to inform these papers: a stakeholder view of organizational relationships and the need to signal legitimacy in the face of changing social norms. A stakeholder view asserts that a wide range of groups across society are important to the long-term success and health of the organization. Legitimacy theory provides the explanation of why the stakeholder view is important to organizational success and can produce significant strategic advantages. The first study utilizes archival data in an exploration of how to model the relationship between Corporate Social Performance (CSP) and CFP. Using independent evaluations of organizational CSP from KLD STATS, I explore the CSP-CFP relationship at four different levels (overall CSP, component CSP, directional component CSP, and issue-based component CSP). I consider the effect of CSP on a range of outcome measures of CFP performance, at different levels of aggregated performance measures and linkage to stakeholder groups. Finally, I explore the pattern of significant CSP components on individual CFP outcome measures to determine if there is evidence for changing associations based on relevant stakeholder groups, in answer to concerns raised by prior research (Wood and Jones 1995; Orlitzky, Schmidt, and Rynes 2003). I find that (a) stock market measures are extremely insensitive to CSP; (b) the appropriate measurement level of CSP varies with the degree to which the CFP measure is aggregated and attributable to a more focused group of stakeholders; and (c) significant CSP aspects and associated CFP outcomes do vary in patterns and sensitivity. The second study examines the role voluntary social disclosure plays in economic performance through an attribute I term resilience. Resilience influences stakeholder resource allocation decisions in the face of unexpected poor performance attributable to an exogenous shock and is associated with perceived organizational legitimacy. To test this model, an experiment is conducted in which participants are asked to assess the perceived legitimacy of an organization based on information characteristics of voluntary CSR disclosure and then to make reallocation decisions in the face of poor performance caused by an industry crisis not involving the underlying organization. I find that high quality disclosure (driven by reporting accuracy) is significantly associated with greater perceived legitimacy. In turn, the legitimacy construct is significantly associated with resilience following an exogenous shock. The final study considers organizational choices in CSR disclosure to preserve credibility in the face of a crisis threatening the legitimacy of the institutional framework. Using qualitative data surrounding the turbulent 2001 (-) 2002 period encompassing the Enron and WorldCom scandals and the fall of Andersen, I examine organizational voluntary disclosure decisions to ascertain how they sought to preserve their own informational credibility and legitimacy in the face of a threat that did not directly involve their actions. I find that organizations responded throughout this period by increasing signals of both transparency (greater CSR disclosure) and credibility (greater use of external sources of assurance of that disclosure). I also find that third-party assurance was not widely used, and remained at a steady, minimal percentage over time. Overwhelmingly, organizations turned to the implementation of an independent, external reporting framework (e.g., the Global Reporting Initiative's widespread guidelines) that provided consistency and comparability in their reporting, made use of standardized measurements and definitions, and required specific items and measures.
Show less - Date Issued
- 2012
- Identifier
- CFE0004465, ucf:49328
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0004465
- Title
- Nike(&)#191;s Corporate Social Advocacy (CSA) Practices as Related to Strategic Issues Management (SIM) and Threats to Organizational Legitimacy.
- Creator
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Heffron, Eve, Dodd, Melissa, Spence, Patric, Yu, Nan, University of Central Florida
- Abstract / Description
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This research examined how corporate social advocacy (CSA) and corporate social responsibility (CSR) efforts impacted perceptions of authenticity. Using an experimental survey, participants were randomly exposed to Nike's actions related to the Black Lives Matter (BLM) movement via mock-online news articles. Participants completed a survey that contained Likert-type scale items regarding attitudes (perceived corporate intent, perceived authenticity, brand trust, and brand credibility) and...
Show moreThis research examined how corporate social advocacy (CSA) and corporate social responsibility (CSR) efforts impacted perceptions of authenticity. Using an experimental survey, participants were randomly exposed to Nike's actions related to the Black Lives Matter (BLM) movement via mock-online news articles. Participants completed a survey that contained Likert-type scale items regarding attitudes (perceived corporate intent, perceived authenticity, brand trust, and brand credibility) and behavioral intentions (word of mouth intentions (WOM), and purchase intention (PI)). Results indicated that positive attitudes significantly increased when Nike implemented an action step after taking a public stance on a controversial social-political issue. Further, results revealed significant differences for positive WOM intentions and PI, given the experimental prompt. This study extends public relations scholarship through expanding our understanding of stakeholder perceptions of authenticity when companies engage in CSA and CSR practices. To earn legitimacy, companies must meet stakeholder expectations through successfully executing socially responsible actions. This study illustrates a need for future research on stakeholder perceptions of authenticity when various action steps are added to a company stance on divisive social-political issues.
Show less - Date Issued
- 2019
- Identifier
- CFE0007650, ucf:52461
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007650
- Title
- DEMAND STUDY FOR DENTAL HYGIENE BACHELOR DEGREE PROGRAM.
- Creator
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Driscoll, Annelise, Liberman, Aaron, University of Central Florida
- Abstract / Description
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The following is a study to determine if sufficient demand exists to start a Bachelor of Science and Master of Science degree program in dental hygiene through a joint agreement for completion degrees between Valencia Community College and the University of Central Florida. To accomplish this objective two survey instruments were administered to randomly selected licensed dentists and dental hygienists in the state of Florida. Dental hygienists represented the potential student base for the...
Show moreThe following is a study to determine if sufficient demand exists to start a Bachelor of Science and Master of Science degree program in dental hygiene through a joint agreement for completion degrees between Valencia Community College and the University of Central Florida. To accomplish this objective two survey instruments were administered to randomly selected licensed dentists and dental hygienists in the state of Florida. Dental hygienists represented the potential student base for the proposed programs, and dentists represented the potential and prospective employers of graduated students of the proposed programs. To determine demand and demand characteristics, one survey instrument was mailed to 1,000 dental hygienists who were randomly selected using SAS software from a population of N=12,066 dental hygienists actively licensed to practice in the state of Florida. This sample of hygienists was approximately 8.3% of the total population. Of the 1,000 samples, 134 (or 13.4%) were returned. Of the 134 surveys returned, 123 (n=123) were included in this study. Eleven surveys were not included because of a majority of missing data or because the respondent indicated he or she already possessed a Bachelor or Master degree. A Likert-scale questionnaire was sent to each group of actively licensed dentists and actively licensed dental hygienists from the state of Florida. Responses from dental hygienists were overwhelmingly positive towards the addition of the Bachelor of Science degree program with an online distance-learning component. Those in favor of the Bachelor of Science degree program also provided a favorable response towards adding a Master of Science degree program in dental hygiene. The dentists, as potential future employers, also showed strong support in their responses for the additional degree programs with an additional management track component and believed it would elevate the professional standards of the dental hygiene field.
Show less - Date Issued
- 2009
- Identifier
- CFE0002842, ucf:48048
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0002842
- Title
- The Profession of Modeling and Simulations: Unifying the Organization.
- Creator
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Lord, John, Caulkins, Bruce, Truman, Barbara, Maraj, Crystal, Bockelman, Patricia, University of Central Florida
- Abstract / Description
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The organization of Modeling and Simulation (M(&)S) as a profession started in the early twenty-first century spurred by the advent of computers and the vast networking capabilities of contemporary computing. M(&)S is still in its infancy when compared to other disciplines, such as engineering, computer science and mathematics. However, the profession has experienced significant growth in part due to the varied use of M(&)S techniques and tools within almost every discipline.Professional...
Show moreThe organization of Modeling and Simulation (M(&)S) as a profession started in the early twenty-first century spurred by the advent of computers and the vast networking capabilities of contemporary computing. M(&)S is still in its infancy when compared to other disciplines, such as engineering, computer science and mathematics. However, the profession has experienced significant growth in part due to the varied use of M(&)S techniques and tools within almost every discipline.Professional organizations and academic programs supporting M(&)S across the country have started to materialize. In a short timeframe, the growth of these supporting organizations has outpaced their ability to stay unified as a discipline, aligned with standardized Knowledge, Skills, and Abilities (KSAs) and with growing stakeholder needs.Consequently, there appear to be gaps in the M(&)S professional organization. Such as a lack of synchronization between the three primary stakeholder groups of the M(&)S profession: academia, government, and industry. The discipline's professional organization fails to recognize a single body of knowledge as an authoritative reference for M(&)S KSAs. Academic institutions do not have unanimity regarding targeted KSAs. Industry lacks the confidence to hire M(&)S professionals who have a core understanding of KSAs directly associated with the version of M(&)S used by each separate industry.This research study attempts to take a coordinated step forward in unifying the M(&)S discipline by assessing and prioritizing the current competencies and standards required of M(&)S professionals and identifying the needs and competencies valued by primary stakeholders. A survey instrument was developed in conjunction with Rebecca Leis' doctorate research. The instrument was distributed to M(&)S stakeholders to ascertain the breadth of the needed, valued, and required KSAs within the domain. The survey was evaluated by cross-referencing questions and tabulating responses. Results from this research suggest ways in which stakeholders can coordinate efforts in advancing the M(&)S professional organization and support a uniformed set of KSAs needed in academia, government, and industry now and in the future.
Show less - Date Issued
- 2019
- Identifier
- CFE0007489, ucf:52876
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0007489
- Title
- Jail Mental Health Innovations: Factors Influencing Mental Health Services Innovations for Jails.
- Creator
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Clayton, Orville, Wan, Thomas, Anderson, Kim, Winton, Mark, Zhang, Ning, University of Central Florida
- Abstract / Description
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ABSTRACTThe U.S. is recognized for uniquely high incarceration rates. Over recent decades, there has been a concurrent dramatic increase of jail detainees with mental disorders. Provision of adequate mental health services for jail inmates is constitutionally mandated, and has legal, ethical, quality of care, and fiscal implications for jails, families, communities, and detainees. Significant variation exists in the provision of mental health services across jails, and increased understanding...
Show moreABSTRACTThe U.S. is recognized for uniquely high incarceration rates. Over recent decades, there has been a concurrent dramatic increase of jail detainees with mental disorders. Provision of adequate mental health services for jail inmates is constitutionally mandated, and has legal, ethical, quality of care, and fiscal implications for jails, families, communities, and detainees. Significant variation exists in the provision of mental health services across jails, and increased understanding of the factors that influence the adoption of such services may help guide jails to implement beneficial services, and ensure that such services reflect, reflect quality standards. This study used a mixed methods strategy to examine the influence of theoretically determined variables on the adoption of jail mental health services, and the quality assessment of such services. Data was gathered by survey instrumentation, secondary data review, and in-depth interviews with jail leaders. The study found that isomorphism has a significant effect on the structural adequacy of jail mental health services, innovation characteristics have a negligible relationship to structural adequacy and process integrity, structural adequacy mediates the effects of isomorphism on process integrity, and jail size has a significant effect on structural adequacy. This study advances the knowledge base in its specification of the roles of internal, external, and demographic factors in the adoption of jail mental health services, and in the testing and application of Donabedian's healthcare model to assess the quality of such services.
Show less - Date Issued
- 2017
- Identifier
- CFE0006866, ucf:51755
- Format
- Document (PDF)
- PURL
- http://purl.flvc.org/ucf/fd/CFE0006866
