View All Items

Title: A LITERATURE REVIEW: GAP THEORY, THE NURSE-PATIENT RELATIONSHIP, AND THE HOSPITALITY AMBASSADOR.
Creator: Tanner, Michelle, Iskat, Wilfried, University of Central Florida
Abstract / Description: Historically, hospital institutions came out of the Middle Ages. The unfortunates who found themselves in these places included the poor, pilgrims, travelers, old and the orphaned. Started by Christians to take care of their own monks, hospitals were the epitome of charity and hospitality to its consumers. The purpose of this paper is to use the Gap Theory to explore the nurse-patient relationship within a hospitality setting. This information will be used to clarify points within patients'...
Show moreHistorically, hospital institutions came out of the Middle Ages. The unfortunates who found themselves in these places included the poor, pilgrims, travelers, old and the orphaned. Started by Christians to take care of their own monks, hospitals were the epitome of charity and hospitality to its consumers. The purpose of this paper is to use the Gap Theory to explore the nurse-patient relationship within a hospitality setting. This information will be used to clarify points within patients' hospital stays that could have an effect on the patients' intent to return or recommend the institution. Four key attributes were discovered through the review of literature that can help nurses and patients enhance the therapeutic relationship. Trust, hospitableness, flexibility and activation are all attributes that must be present in this relationship for it to reach the full potential. Comprehensive trainings done often can help hospitals keep their nurses and other medical staff updated and educated on these attributes. Literature supports the possibility that hospitals would benefit from an added position: the Hospitality Ambassador. This person would be able to take on non-clinical roles to help relieve the burden of the nursing staff while providing the personalized service that patients have come to expect.
Show less
Date Issued: 2011
Identifier: CFH0003795, ucf:44774
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFH0003795

Title: A Study of Hospital-Newspaper Relations in Florida.
Creator: Lennon, Mary C.K., ,, Social Sciences
Abstract / Description: Florida Technological University College of Social Sciences Thesis
Date Issued: 1977
Identifier: CFR0008128, ucf:52965
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFR0008128

Title: THE INFLUENCES OF SYSTEM AFFILIATION, SIZE, AND LOCATION ON BIOTERRORISM PREPAREDNESS AMONG FLORIDA HOSPITALS.
Creator: Scharoun, Kourtney, Liberman, Aaron, University of Central Florida
Abstract / Description: In the event of a bioterrorist attack, emergency departments are considered the first line of response for all acute levels of care. This study focused on hospital emergency departments in Florida and the activities, policies, and procedures involved in preparing for a bioterrorist attack. Hospital size, location, and system affiliation were related to attaining these levels, and their impact was assessed. Through a cross-sectional survey design, the physical properties of the 77 hospitals (i...
Show moreIn the event of a bioterrorist attack, emergency departments are considered the first line of response for all acute levels of care. This study focused on hospital emergency departments in Florida and the activities, policies, and procedures involved in preparing for a bioterrorist attack. Hospital size, location, and system affiliation were related to attaining these levels, and their impact was assessed. Through a cross-sectional survey design, the physical properties of the 77 hospitals (i.e. facilities, equipment, communication systems, etc.), and the social characteristics of the organizations (managerial functions including: planning, training, financial, and environmental characteristics) were examined. One-way analysis of variance and t-tests revealed that bed size was a significant predictor of mean levels of preparedness. In addition, although more hospitals are conducting training activities, a disconnect between plans and communications of said plans still exists along with many deficiencies still needing to be corrected. Study limitations are discussed and important policy implications are presented. Suggestions for improving preparedness levels and implementing new policies include: conducting training exercises, developing community ties and mutual aid agreements, and using information technology with detection of an event and communication of the information garnered from these efforts.
Show less
Date Issued: 2005
Identifier: CFE0000379, ucf:46344
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0000379

Title: A COMPARATIVE ANALYSIS OF JOB COMPETENCY EXPECTATIONS FOR NEW HIRES: THE RELATIVE VALUE OF A HOSPITALITY MANAGEMENT DEGREE.
Creator: Ricci, Peter, Tubbs, LeVester, University of Central Florida
Abstract / Description: ABSTRACT This study compared lodging managers' job competency expectations for newly hired employees in possession of four-year (baccalaureate) degrees from a college or university. Lodging managers mentally separated new hires into two distinct categories when rating the importance of specific job competencies: 1) new hires in possession of a hospitality management baccalaureate degree, and 2) new hires in possession of a non-hospitality management baccalaureate degree. Lodging managers who...
Show moreABSTRACT This study compared lodging managers' job competency expectations for newly hired employees in possession of four-year (baccalaureate) degrees from a college or university. Lodging managers mentally separated new hires into two distinct categories when rating the importance of specific job competencies: 1) new hires in possession of a hospitality management baccalaureate degree, and 2) new hires in possession of a non-hospitality management baccalaureate degree. Lodging managers who were current members of the Central Florida Hotel & Lodging Association (CFHLA) at the time of the survey participated and all were employed in the central Florida area at the time of the study. In the fall of 2004, lodging managers (N=156) were sent an electronic mail correspondence requesting participation. Usable responses were received from 137 lodging managers for a response rate of 87.82%. The survey instrument was developed from a literature review of hospitality job competencies and was refined to 3 content areas: knowledge, ability, and attitude. Research questions were designed to identify differences, if any, in lodging manager new hire expectations based upon several criteria: a) type of baccalaureate degree held by the new hire (hospitality management versus other field), b) gender of the manager, c) number of years the manager had worked in the lodging industry, d) whether or not the manager possessed a baccalaureate degree at the time of the survey, e) if the manager possessed a baccalaureate degree, whether the degree was hospitality or non-hospitality specific, and, f) the type of lodging facility employing the manager at the time of questionnaire completion. These comparisons were made between the two groups of new-hires with baccalaureate hospitality degrees and new-hires with non-hospitality baccalaureate degrees. Consistently, lodging managers rated higher expectations for new-hires when the newly hired employees possessed a baccalaureate degree in hospitality or lodging management versus a non-hospitality discipline. Ramifications of these findings are discussed pursuant to higher education hospitality programs, the lodging industry, and human resource professionals recruiting future lodging managers. Future research is suggested utilizing a wider regional, national, and/or international sample.
Show less
Date Issued: 2005
Identifier: CFE0000343, ucf:46304
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0000343

Title: HEALTHCARE COMMUNICATION NETWORKS: THE DISSEMINATION OF EMPLOYEE INFORMATION FOR HOSPITAL SECURITY.
Creator: Sumner, Jennifer, Liberman, Aaron, University of Central Florida
Abstract / Description: ABSTRACT: Healthcare in the United States is a system that, organizationally speaking, is fragmented. Each hospital facility is independently operated and is responsible for the hiring of its own employees. However, corrupt individuals can take advantage of this fragmentation and move from hospital to hospital, gaining employment while hiding previous employment history. Traditionally, hospitals have been reluctant to share information on their previous employees, even with other hospitals,...
Show moreABSTRACT: Healthcare in the United States is a system that, organizationally speaking, is fragmented. Each hospital facility is independently operated and is responsible for the hiring of its own employees. However, corrupt individuals can take advantage of this fragmentation and move from hospital to hospital, gaining employment while hiding previous employment history. Traditionally, hospitals have been reluctant to share information on their previous employees, even with other hospitals, for fear of issues surrounding defamation, negligent hiring, and violation of the employee's privacy. However, growth in healthcare services is expected to rise exponentially in the near future, increasing the demand for employees. The need, therefore, to exchange pertinent information regarding employees will become necessary as hospitals seek qualified employees to fill positions throughout their organizations. One way to promote this information exchange is to develop trusted information sharing networks among hospital units. This study examined the problems surrounding organizational information sharing as well as the current level of employee information sharing being conducted by hospitals nationwide. Utilizing a survey of hospital administrators, this study drew upon the theoretical foundations of the Diffusion of Innovation Theory, the Knowledge Management Theory, the Social Exchange Theory and the earlier organizational information sharing frameworks established by Dawes (1996) and Landsbergen and Wolken (1998; 2001) in order to examine the variables that contribute to propensity of hospital administrators to engage in the sharing of employee information with other organizations.
Show less
Date Issued: 2008
Identifier: CFE0002010, ucf:47609
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0002010

Title: USING COMPUTER SIMULATION MODELING TO EVALUATE THE BIOTERRORISMRESPONSE PLAN AT A LOCAL HOSPITAL FACILITY.
Creator: Bebber, Robert, Liberman, Aaron, University of Central Florida
Abstract / Description: The terrorist attacks of September 11th, 2001 and the subsequent anthrax mail attack have forced health care administrators and policy makers to place a new emphasis on disaster planning at hospital facilities--specifically bioterrorism planning. Yet how does one truly "prepare" for the unpredictable? In spite of accreditation requirements, which demand hospitals put in to place preparations to deal with bioterrorism events, a recent study from the General Accounting Office (GAO) concluded...
Show moreThe terrorist attacks of September 11th, 2001 and the subsequent anthrax mail attack have forced health care administrators and policy makers to place a new emphasis on disaster planning at hospital facilities--specifically bioterrorism planning. Yet how does one truly "prepare" for the unpredictable? In spite of accreditation requirements, which demand hospitals put in to place preparations to deal with bioterrorism events, a recent study from the General Accounting Office (GAO) concluded that most hospitals are still not capable of dealing with such threats (Gonzalez, 2004). This dissertation uses computer simulation modeling to test the effectiveness of bioterrorism planning at a local hospital facility in Central Florida, Winter Park Memorial Hospital. It is limited to the response plan developed by the hospital's Emergency Department. It evaluates the plan's effectiveness in dealing with an inhalational anthrax attack. Using Arena computer simulation software, and grounded within the theoretical framework of Complexity Science, we were able to test the effectiveness of the response plan in relation to Emergency Department bed capacity. Our results indicated that the response plan's flexibility was able to accommodate an increased patient load due to an attack, including an influx of the "worried well." Topics of future work and study are proposed.
Show less
Date Issued: 2007
Identifier: CFE0001712, ucf:47293
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0001712

Title: EXPERIENCES OF HOSPITALIZED PATIENTS WITH DEMENTIA.
Creator: Bainbridge, Samantha, LaManna, Jacqueline, University of Central Florida
Abstract / Description: People with dementia are hospitalized for a variety of reasons. The combination of dementia with additional health conditions creates a unique challenge to caregivers in acute care settings. There is a dearth of information available to provide guidance to the nursing staff caring for these patients. This integrated review of the literature examined the experiences of hospitalization from the perspective of the older adult with dementia, the family caregiver, and the patient care staff....
Show morePeople with dementia are hospitalized for a variety of reasons. The combination of dementia with additional health conditions creates a unique challenge to caregivers in acute care settings. There is a dearth of information available to provide guidance to the nursing staff caring for these patients. This integrated review of the literature examined the experiences of hospitalization from the perspective of the older adult with dementia, the family caregiver, and the patient care staff. Results showed a limited body of literature that addressed hospital experiences of people with dementia and those of family and professional caregivers. Additionally, few studies addressing this topic have been conducted in the United States. The primary finding from this study is that better communication is needed between nursing staff, patients, and their family caregivers. Nurses should carry out detailed assessments of cognition and pain in all elderly patients, and strive to provide appropriate palliative and end-of-life care. Dementia- specific training for all staff members may help to promote a better understanding of patients with dementia. Lastly, further research into the experiences of hospitalized dementia patients is needed, with a focus on acute care settings within the United States.
Show less
Date Issued: 2012
Identifier: CFH0004146, ucf:44855
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFH0004146

Title: Employer Perceptions: An exploratory study of employability skills expected of new graduates in the hospitality industry.
Creator: Kleeman, Amy, Boyd, Tammy, Cintron Delgado, Rosa, Blank, William, Breiter, Deborah, University of Central Florida
Abstract / Description: Graduate employability skills have become one of the most important topics on the higher education agenda in the first decade of the 21st century. In the United States, and throughout the world, global competition, growth of a knowledge-based economy, technological advances, and the multigenerational workforce have combined to substantially alter the contemporary workplace (Gedye (&) Chalkey, 2006). Whether by choice or circumstance, the expectation of a secure lifelong position with one...
Show moreGraduate employability skills have become one of the most important topics on the higher education agenda in the first decade of the 21st century. In the United States, and throughout the world, global competition, growth of a knowledge-based economy, technological advances, and the multigenerational workforce have combined to substantially alter the contemporary workplace (Gedye (&) Chalkey, 2006). Whether by choice or circumstance, the expectation of a secure lifelong position with one employer and the opportunity for linear career progression are no longer typical nor practical in the contemporary workplace (Harvey, Locke, (&) Morey, 2002). Employability skills are those skills, attributes, and behaviors, e.g., communication skills, problem-solving, organization, and planning, that bridge most disciplines, industries, and employing organizations. They have the greatest impact on the sustained, productive, successful employment of graduates (Cranmer, 2006; Gedye, Fender, (&) Chalkey, 2004). The purpose of this study was to (a) identify the employability skills employers perceive to be important for entry-level management/management-in-training positions in the hospitality industry, (b) to establish employability skills competency levels employers expect for these positions, and (c) to garner employer perceptions of Rosen College of Hospitality Management (RCHM) interns’ and new graduates’ employability skills competence for entry-level management/management-in-training positions in the hospitality industry. The findings add to the body of literature and provide insight into the need for further employability skills development of students prior to graduation and entrance into the workforce. Additionally, the study provides information and insight for faculty, career services, and experiential learning professionals regarding the skills students currently possess, the need for further skills development, and those skills employers deem most important.
Show less
Date Issued: 2011
Identifier: CFE0004123, ucf:49096
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004123

Title: EFFECTS OF HOSPITAL STRUCTURAL COMPLEXITY AND PROCESS ADEQUACY ON THE PREVALENCE OF SYSTEMIC ADVERSE EVENTS AND COMPLIANCE ISSUES: A BIOMEDICAL ENGINEERING TECHNICIAN PERSPECTIVE.
Creator: Fiedler, Beth, Wan, Thomas, University of Central Florida
Abstract / Description: Purpose: The purpose of this study is to understand the relationships among structural complexity, process adequacy, and level of quality in a hospital environment of care from the perspective of the biomedical engineering technician (BMET). The BMET health support occupation is under-represented in research. The BMET influences on patient outcomes were observed indirectly through the influence on nursing performance. The unit of analysis is biomedical engineering technician. The study...
Show morePurpose: The purpose of this study is to understand the relationships among structural complexity, process adequacy, and level of quality in a hospital environment of care from the perspective of the biomedical engineering technician (BMET). The BMET health support occupation is under-represented in research. The BMET influences on patient outcomes were observed indirectly through the influence on nursing performance. The unit of analysis is biomedical engineering technician. The study examined the predictors of adverse events in hospital care and suggested how to promote reduction in adverse events (hospital acquired infections) associated with medical equipment. Methods: Primary data were gathered by the Biomedical Engineering Interdepartmental Survey of BMETs' professional perception of organizational factors (Structural Complexity), process factors (Process Adequacy), Level of Quality and control variables that characterizes the study population. A total of 317 BMETs in 46 states and the District of Columbia completed the survey. The survey instrument was developed using Dillman's Tailored Design Methods and validated for reliability. A majority of respondents reported 5+ years of experience working at large, non-profit, Joint Commission accredited, urban facilities across 5 regions. The effect of structural complexity and process adequacy was analyzed by structural equation modeling (SEM) under the theoretical framework of Donabedian's Structure-Process-Outcome model. Findings: The SEM data analysis indicates strong, positive relationships between constructs as statistically significant (2-tailed) with normal distribution: 1) Structural Complexity and Process Adequacy at Beta =.889, t=7.248, p<0.001; 2) Process Adequacy and Level of Quality at Beta =.563, t=3.136, p=0.002; and 3) Structural Complexity and Level of Quality at Beta =.430, t=2.469, and p=0.014. Translation of these findings into equation form as follows: Level of Quality = .889 Structural Complexity + .563 Process Adequacy The study finds several determinants of quality derived from structural complexity including 1) uniform standards, 2) inter-professional training, and 3) coordination evidence. In addition, the intervening effect of process adequacy comprising regular meetings, equipment purchasing involvement, formal equipment training across departments, and formal department information on the level of quality is supported. Conclusion: Predictors identified from interdepartmental and inter-professional partnerships and associated processes suggest that integration of the biomedical engineering technician into the hospital delivery system can improve the quality of care. Administrators can manage and improve quality through employing simple, effective and efficient solutions such as 1) updating internal hospital policy to require regularly scheduled meetings between nursing and biomedical staff regarding equipment issues, 2) linking the BMET department goals to organization objectives, 3) interdepartmental reporting of hospital acquired infections, and 4) standardizing clinical engineering practices to facilitate increased internal and external hospital quality.
Show less
Date Issued: 2011
Identifier: CFE0003980, ucf:48670
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0003980

Title: Assessment of physical workload, ergonomic problems and prevalence of pain among low wage hotel housekeepers in Orlando.
Creator: Mammen, Rachel, Fyall, Alan, Severt, Denver, Sonmez, Sevil, University of Central Florida
Abstract / Description: This research study examined the work conditions, ergonomic problems, and prevalence of pain among low wage hotel room cleaners in Orlando. In most hotels, the cleanliness of guestrooms is one of the most important service standards expected by customers. The role of the housekeeper is thus critical to service provision and hotel profitability. The hospitality industry is a major recruiter of low wage workers with the majority working in housekeeping departments. Due to the nature of the...
Show moreThis research study examined the work conditions, ergonomic problems, and prevalence of pain among low wage hotel room cleaners in Orlando. In most hotels, the cleanliness of guestrooms is one of the most important service standards expected by customers. The role of the housekeeper is thus critical to service provision and hotel profitability. The hospitality industry is a major recruiter of low wage workers with the majority working in housekeeping departments. Due to the nature of the research problem, a positivist quantitative approach was adopted although the survey instrument included space for qualitative comments to some of the latter open-ended questions. The survey instrument used in this study was adapted from validated survey instruments used in previous studies about the occupational health of hotel housekeepers.Data was collected from 177 hotel housekeepers. The local union of hotel housekeepers assisted with data collection from hotel housekeepers in local hotels in Orlando. The questions were specific and relevant to housekeeping department work conditions. An informed consent to participate was included in the survey to inform respondents about the voluntary nature of participation and the possibility of withdrawal from participation in the study was possible. Data was coded for entry in SPSS for subsequent analysis. Before starting analysis, the data was explored for incomplete surveys, errors and outliers. The scale of the data was compressed for better data analysis results. Descriptive statistical analysis was conducted to understand the sample collected. Furthermore, chi square and t-test was used to explore physical workload,ergonomic problems and prevalence of pain among housekeepers.
Show less
Date Issued: 2017
Identifier: CFE0006621, ucf:51302
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0006621

Title: Predictors of hospital quality and efficiency.
Creator: Fotovvat, Hoda, Wan, Thomas, Liu, Albert Xinliang, Ramirez, Bernardo, Yu, Chia-Yuan, University of Central Florida
Abstract / Description: American hospitals have made serious efforts to implement and expand their health information technology capabilities and to integrate different specialized care or high-tech services in order to maximize the efficiency and quality of care. In providing a variety of HIT-related services, these hospitals expanded their national reputation in line with integrated care goals. As a result, hospitals are encouraged to establish effective communication channels to facilitate patient-physician...
Show moreAmerican hospitals have made serious efforts to implement and expand their health information technology capabilities and to integrate different specialized care or high-tech services in order to maximize the efficiency and quality of care. In providing a variety of HIT-related services, these hospitals expanded their national reputation in line with integrated care goals. As a result, hospitals are encouraged to establish effective communication channels to facilitate patient-physician sharing of the patient care experience, to enhance effective pain management, and to transform patient-centered care modalities to solidify the adequacy of patient care processes. By analyzing national data sets publicly available, this investigation explored the relationship of acute-care hospitals' performance to the contextual, organizational and patient characteristics, using a cross-sectional study design. This study developed and evaluated the quality and efficiency of hospitals with respects to the structural complexity, process adequacy, efficiency, and quality of care. The structure-process-outcome theory in quality of care developed by Donabedian (1980), is adopted for this investigation. Statistical methods such as confirmatory factor analysis (CFA) and covariance structure model are employed. The population surveyed by the American Hospital Association (AHA) are acute care hospitals throughout the United States, including more than 3000 acute care hospitals of all types of ownership. The data provided by HIMSS Analytics and AHA are available for 2015 and the data provided CMS quality indicators are available for 2016. The key finding of this research is that process adequacy mediates the relationship between hospital structure and performance variables. The efficiency variable played an important role in shaping quality. The location and hospital teaching status have a moderate impact in determining hospital performance by affecting the structure and process of hospitals.
Show less
Date Issued: 2019
Identifier: CFE0007888, ucf:52796
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007888

Title: VALUING VOLUNTEERS:THE IMPACT OF VOLUNTEERISM ON HOSPITAL PERFORMANCE.
Creator: Hotchkiss, Renee, Fottler, Myron, University of Central Florida
Abstract / Description: Volunteers have been present in healthcare settings for centuries, however there is little empirical evidence supporting the impact that volunteers make on hospital performance. Since the 1990s, hospitals in the United States have had a great deal of pressure to produce high quality care at minimum expense. With the pressures of managed care and accrediting agencies, the benefits of using volunteers in a hospital setting are multiplied. Furthermore, as the population of the United States...
Show moreVolunteers have been present in healthcare settings for centuries, however there is little empirical evidence supporting the impact that volunteers make on hospital performance. Since the 1990s, hospitals in the United States have had a great deal of pressure to produce high quality care at minimum expense. With the pressures of managed care and accrediting agencies, the benefits of using volunteers in a hospital setting are multiplied. Furthermore, as the population of the United States grows and the aging population creates more healthcare needs, the need for volunteers in hospitals may increase. This study utilized multiple regression analysis to explore the belief that the volunteer workforce is cost effective and can greatly enhance quality in a hospital setting. Hospitals throughout the state of Florida were invited to participate in the study by completing a brief questionnaire about their volunteer programs. Performance indicators of profit margin, volunteer cost savings, and patient satisfaction scores were analyzed using American Hospital Association and Agency for Health Care Administration data sets along with data obtained from the questionnaire. Results indicate that the use of volunteers offer significant cost savings to hospitals. Furthermore, the assignment of volunteers in patient settings can enhance a hospital's patient satisfaction scores. It also suggests that there is a need to further explore the impact of volunteers on other performance measures. Future research opportunities and policy recommendations are suggested.
Show less
Date Issued: 2007
Identifier: CFE0001846, ucf:47359
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0001846

Title: A COMPARISON OF STUDENT PERCEPTIONS OF LEARNING IN THEIR CO-OP AND INTERNSHIP EXPERIENCES AND THE CLASSROOM ENVIRONMENT: A STUDY OF HOSPITALITY MANAGEMENT STUDENTS.
Creator: Lee, Scott, Tubbs, LeVester, University of Central Florida
Abstract / Description: This study analyzed hospitality management student perceptions of learning both inside the classroom environment and student perceptions of learning in their experiential learning assignments outside the classroom. There were 681 students attending the Rosen College of Hospitality Management at the University of Central Florida who participated in this study. A modified version of the Predicting Learner Advancement through Cooperative Education (P.L.A.C.E.) instrument was used in order to...
Show moreThis study analyzed hospitality management student perceptions of learning both inside the classroom environment and student perceptions of learning in their experiential learning assignments outside the classroom. There were 681 students attending the Rosen College of Hospitality Management at the University of Central Florida who participated in this study. A modified version of the Predicting Learner Advancement through Cooperative Education (P.L.A.C.E.) instrument was used in order to collect data for the study. The P.L.A.C.E. instrument was developed to be a standardized instrument measuring pre-graduation learning outcomes in the following four areas: (a) career development, (b) academic functions achievement, (c) work skills development, and (d) personal growth/development (Parks et al., 2001). This study attempted to add to the literature regarding learning outcomes by contrasting learning in the classroom environment and cooperative education learning assignments. Many leading hospitality curriculums currently incorporate an experiential learning component into their curriculums. Some of the documented benefits of experiential learning or cooperative education programs include: (a) improved student self confidence, self-concept, and improved social skills (Gillan, Davies, & Beissel, 1984). (b) increased practical knowledge and skills (Williams et al. (1993), and (c) enhanced employment opportunities (Clark, 1994; Sharma, Mannel & Rowe, 1995). This study confirmed all of these previously documented benefits of experiential learning, and identified new learning outcomes or benefits for students who participate in experiential learning, such as an increased understanding of how organizations function, increased ability to view career expectations realistically, an increased network of professional contacts, increased ability to take initiative, increased ability to adapt to change, increased leadership skills and increased financial management skills. Unlike many other studies, this study investigated student perceptions of learning in both their classroom environments and their experiential learning assignments at the same time. This allowed the researcher a unique opportunity to compare and contrast each learning environment and identify specific benefits for each.
Show less
Date Issued: 2006
Identifier: CFE0001284, ucf:46911
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0001284

Title: PEDIATRIC MISSCARE SURVEY TO FILL IN THE GAPS.
Creator: Baker, Molly S, Diaz, Desiree, Andrews, Diane, University of Central Florida
Abstract / Description: Missed nursing care, according to Kalisch and Williams, is nursing care that is not completed to the highest quality of care, leading to an increase in hospital costs and poor patient outcomes. Missed nursing care can occur with any patient population; however, a survey by Kasich called the MISSCARE Survey has only been used in the adult and neonatal populations. Pediatric patients are a diverse and complex subset of the population, differing greatly from the adult and neonatal populations,...
Show moreMissed nursing care, according to Kalisch and Williams, is nursing care that is not completed to the highest quality of care, leading to an increase in hospital costs and poor patient outcomes. Missed nursing care can occur with any patient population; however, a survey by Kasich called the MISSCARE Survey has only been used in the adult and neonatal populations. Pediatric patients are a diverse and complex subset of the population, differing greatly from the adult and neonatal populations, thus identifying a need for a focused pediatric survey to effectively study missed nursing care in the pediatric setting. The purpose of this research, therefore, was to create and validate a pediatric nursing care survey. A convenience sample of 10 pediatric experts completed the Expert Panel Survey to determine a content validity ratio (CVR) and content validity index (CVI) of a modified, MISSCARE Survey (Kalisch and Williams, 2009). Items determined to be essential by ninety percent or more of the participants (CVR > 0.78), were included in the MISSCARE-Pediatric Survey. Results showed that the CVI of the MISSCARE-Pediatric Survey determined by the Expert Panel was 0.9, meaning the items are essential to the pediatric population (Gilbert and Prion, 2016a). The created MISSCARE-Pediatric Survey includes 18 questions in section A (Types of Missed Nursing Care), 28 questions in section B (Reasons for Missed Nursing Care), and 9 questions in Demographics. Future research will determine content reliability of the MISSCARE-Pediatric Survey.
Show less
Date Issued: 2018
Identifier: CFH2000401, ucf:45752
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFH2000401

Title: TOP MANAGEMENT'S PERCEPTIONS OF SERVICE EXCELLENCE AND HOSPITALITY: THE CASE OF DR. P. PHILLIPS HOSPITAL.
Creator: Aiello, Taryn, Severt, Denver, University of Central Florida
Abstract / Description: This study investigated service excellence and hospitality in a healthcare setting. It is unique from other hospitality research in that it considers hospitality and service excellence as separate concepts, applicable across industries. Part of the premise of this study explores how hospitality extends past service excellence to create a comfortable and welcoming environment to combat patient anxiety and stress. Furthermore, this is one of the first qualitative studies on the importance of...
Show moreThis study investigated service excellence and hospitality in a healthcare setting. It is unique from other hospitality research in that it considers hospitality and service excellence as separate concepts, applicable across industries. Part of the premise of this study explores how hospitality extends past service excellence to create a comfortable and welcoming environment to combat patient anxiety and stress. Furthermore, this is one of the first qualitative studies on the importance of service excellence and hospitality in the healthcare industry. This case study measured top management's perceptions of service excellence and hospitality within one community-based hospital located in Orlando, Florida. The researcher conducted one-hour interviews with twelve leading managers to gain their opinions of service excellence and hospitality within their organization. Consistent with a thorough review of literature, three conclusions were revealed: 1) there is a strong, but mixed, top management commitment to service excellence and hospitality throughout organization; 2) the terms "service excellence" and "hospitality", when used, were discussed interchangeably as if the two theories were equivalent; and 3) External barriers to the patient experience that were identified included improvement of technology, increased consumerism, quality regulations, and workforce deficits. Internal barriers to the patient experience include communication and inconsistency. The research provided implications to healthcare organizations that are looking to implement practices of hospitality and service management to improve service delivery. Additionally, the study of hospitality outside the industry offers ideas of improvement for hospitality management and organizational researchers. It can also be used as a foundation to formulate additional studies in the area of service excellence and hospitality within the healthcare field, as this research is limited to only top management's views.
Show less
Date Issued: 2008
Identifier: CFE0002311, ucf:47837
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0002311

Title: Bridging the Gap Between Hospital and School: Addressing the Academic and Social-Emotional Needs of Students with Chronic Illness.
Creator: Eggert, Nicole, Hopp, Carolyn, Vitale, Thomas, Trimble Spalding, Lee-Anne, Taylor, Dalena, University of Central Florida
Abstract / Description: This dissertation in practice examined the literature and a sample of existing programs that addressed the educational and social-emotional challenges of students with chronic illness in order to bridge the gap between hospital discharge and school re-entry. Literature showed that the hospital homebound setting was problematic for chronically ill students due to minimal hours of academic instruction and little interaction with peers. Students with chronic illness were at higher risk for...
Show moreThis dissertation in practice examined the literature and a sample of existing programs that addressed the educational and social-emotional challenges of students with chronic illness in order to bridge the gap between hospital discharge and school re-entry. Literature showed that the hospital homebound setting was problematic for chronically ill students due to minimal hours of academic instruction and little interaction with peers. Students with chronic illness were at higher risk for maladaptive behaviors, lower educational attainment, and higher use of social services. Programs created at other facilities to address this problem were visited and reviewed for pertinent information such as funding sources, location, division of responsibility, and relationships with school districts. Those findings were incorporated into a hospital-based learning center model designed to address both the academic and social-emotional needs of elementary students using the Positive Youth Development (PYD) framework. The design process included a focus group of hospital professionals (music therapy, child life, and family-centered care), school district partners (literacy), university partners (art), and parents of chronically ill students. The focus group reviewed the model and provided feedback on the design based on their expertise and modifications were made by the researcher to the design. Webex-Teams, an online meeting platform, was used for stakeholders to review modifications to the physical layout and analyze a proposed sample interdisciplinary session plan. The final model design included five components: literacy, art, music therapy, play, and technology, a physical floorplan, and an interdisciplinary session plan to address the academic and social well-being of chronically ill students that can be replicated at any hospital facility.
Show less
Date Issued: 2019
Identifier: CFE0007625, ucf:52529
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0007625

Title: A Framework for Quantifying Sustainability of Lean Implementation in Healthcare Organizations.
Creator: Bahaitham, Haitham, Elshennawy, Ahmad, Mollaghasemi, Mansooreh, Lee, Gene, Uddin, Nizam, Furterer, Sandra, University of Central Florida
Abstract / Description: Due to the remarkable positive effect of lean adoption in various firms in the manufacturing sector, it has been adopted by several organizations within the healthcare industry. Although the rate of adopting lean by hospitals in the developed countries is slower than it should be, it proved to be effective in helping healthcare organizations maintain or even improve their quality of care while containing their related costs. However, such adoption did not take place until the beginning of the...
Show moreDue to the remarkable positive effect of lean adoption in various firms in the manufacturing sector, it has been adopted by several organizations within the healthcare industry. Although the rate of adopting lean by hospitals in the developed countries is slower than it should be, it proved to be effective in helping healthcare organizations maintain or even improve their quality of care while containing their related costs. However, such adoption did not take place until the beginning of the new millennium. And with such adoption, it has been accompanied with major challenges related to proper lean implementation, sustainability of achieved levels of performance, and staff engagement in infinite cycles of continuous improvement towards perfection. Thus, the purpose of this study is to develop a framework that helps healthcare organizations quantify their experience with lean. Such quantification is obtained by measuring the agreement level of hospital staff members about the degree of adopting two sets of critical factors of successful lean implementation within their hospital. These two sets of factors are classified as process factors and organizational factors. The proposed framework has been validated by determining the sustainability level of lean implementation within one of U.S. hospitals in the State of Florida. The developed framework provides a balanced assessment of both process and organizational factors essential for achieving sustainable levels of lean implementation. In order to accommodate for the observed variation in lean adoption in hospitals, individual hospital departments are considered the (")analysis units(") of the developed framework. In order to quantify the implementation status of lean within a hospital department, a survey-based lean sustainability assessment tool has been developed based on the defined sets of factors. The sustainability level of lean implementation of a hospital can be obtained by combining various responses of its surveyed departments. The developed framework is the first that addresses both process and organizational factors of sustainable lean implementation in a balanced manner while fulfilling the assessment needs of all healthcare organizations regardless of their current level of lean adoption. In addition, utilizing the framework within a hospital enhances employee involvement and respect for employee which are essential for sustainable lean implementation. Finally, the developed framework provides healthcare supervising authorities (i.e. ministries of health or corporate offices of hospitals' groups) a macro-level benchmarking view regarding the progress of their hospitals towards implementing sustainable levels of lean.
Show less
Date Issued: 2011
Identifier: CFE0004086, ucf:49140
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004086

Title: International Worker Cultural Adaptation: A Qualitative Study.
Creator: Romero Valenzuela, Luis, Wang, Youcheng, Dickson, Duncan, Choi, Youngsoo, Rompf, Paul, University of Central Florida
Abstract / Description: International workers are a vulnerable population within the hospitality industry. Their challenges, and needs have an impact on productivity, loyalty and satisfaction of international workers towards the organizations that employ them. The social and cultural impacts of labor migration are felt in their new environment by both domestic and immigrant populations. It is important to understand international workers' acculturation process in order to provide them with tools necessary to succeed...
Show moreInternational workers are a vulnerable population within the hospitality industry. Their challenges, and needs have an impact on productivity, loyalty and satisfaction of international workers towards the organizations that employ them. The social and cultural impacts of labor migration are felt in their new environment by both domestic and immigrant populations. It is important to understand international workers' acculturation process in order to provide them with tools necessary to succeed; it is also important to create responsible practices that translate into positive migration outcomes for both domestic and foreign populations. This study collected data on the motivations, processes, challenges, and alternatives experienced by international workers when relocating to the United States. It documents the cultural adaptation process followed by international workers laboring in the hospitality industry, and based on the data collected from interviewers' responses, it creates new constructs intended to assist hospitality organizations in their operations. By providing tools to support international workers in the acculturation process, and by providing new understandings of the cultural adaptation process undertaken by international workers when relocating, it is plausible to convert a challenge and limitation into an opportunity for hospitality organizations to create value out of their international human capital.
Show less
Date Issued: 2012
Identifier: CFE0004432, ucf:49350
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004432

Title: An Index to Measure Efficiency of Hospital Networks for Mass Casualty Disasters.
Creator: Bull Torres, Maria, Sepulveda, Jose, Sala-Diakanda, Serge, Geiger, Christopher, Kapucu, Naim, University of Central Florida
Abstract / Description: Disaster events have emphasized the importance of healthcare response activities due to the large number of victims. For instance, Hurricane Katrina in New Orleans, in 2005, and the terrorist attacks in New York City and Washington, D.C., on September 11, 2001, left thousands of wounded people. In those disasters, although hospitals had disaster plans established for more than a decade, their plans were not efficient enough to handle the chaos produced by the hurricane and terrorist attacks....
Show moreDisaster events have emphasized the importance of healthcare response activities due to the large number of victims. For instance, Hurricane Katrina in New Orleans, in 2005, and the terrorist attacks in New York City and Washington, D.C., on September 11, 2001, left thousands of wounded people. In those disasters, although hospitals had disaster plans established for more than a decade, their plans were not efficient enough to handle the chaos produced by the hurricane and terrorist attacks. Thus, the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) suggested collaborative planning among hospitals that provide services to a contiguous geographic area during mass casualty disasters. However, the JCAHO does not specify a methodology to determine which hospitals should be included into these cooperative plans. As a result, the problem of selecting the right hospitals to include in exercises and drills at the county level is a common topic in the current preparedness stages. This study proposes an efficiency index to determine the efficient response of cooperative-networks among hospitals before an occurrence of mass casualty disaster. The index built in this research combines operations research techniques, and the prediction of this index used statistical analysis. The consecutive application of three different techniques: network optimization, data envelopment analysis (DEA), and regression analysis allowed to obtain a regression equation to predict efficiency in predefined hospital networks for mass casualty disasters. In order to apply the proposed methodology for creating an efficiency index, we selected the Orlando area, and we defined three disaster sizes. Then, we designed networks considering two perspectives, hub-hospital and hub-disaster networks. In both optimization network models the objective function pursued to: reduce the travel distance and the emergency department (ED) waiting time in hospitals, increase the number of services offered by hospitals in the network, and offer specialized assistance to children. The hospital network optimization generated information for 75 hospital networks in Orlando. The DEA analyzed these 75 hospital networks, or decision making units (DMU's), to estimate their comparative efficiency. Two DEAs were performed in this study. As an output variable for each DMU, the DEA-1 considered the number of survivors allocated in less than a 40 miles range. As the input variables, the DEA-1 included: (i) The number of beds available in the network; (ii) The number of hospitals available in the network; and (iii) The number of services offered by hospitals in the network. This DEA-1 allowed the assignment of an efficiency value to each of the 75 hospital networks. As output variables for each DMU, the DEA-2 considered the number of survivors allocated in less than a 40 miles range and an index for ED waiting time in the network. The input variables included in DEA-2 are (i) The number of beds available in the network; (ii) The number of hospitals available in the network; and (iii) The number of services offered by hospitals in the network. These DEA allowed the assignment of an efficiency value to each of the 75 hospital networks. This efficiency index should allow emergency planners and hospital managers to assess which hospitals should be associated in a cooperative network in order to transfer survivors. Furthermore, JCAHO could use this index to evaluate the cooperating emergency hospitals' plans.However, DEA is a complex methodology that requires significant data gathering and handling. Thus, we studied whether a simpler regression analysis would substantially yield the same results. DEA-1 can be predicted using two regression analyses, which concluded that the average distances between hospitals and the disaster locations, and the size of the disaster explain the efficiency of the hospital network. DEA-2 can be predicted using three regressions, which included size of the disaster, number of hospitals, average distance, and average ED waiting time, as predictors of hospital network efficiency. The models generated for DEA-1 and DEA-2 had a mean absolute percent error (MAPE) around 10%. Thus, the indexes developed through the regression analysis make easier the estimation of the efficiency in predefined hospital networks, generating suitable predictors of the efficiency as determined by the DEA analysis. In conclusion, network optimization, DEA, and regressions analyses can be combined to create an index of efficiency to measure the performance of predefined-hospital networks in a mass casualty disaster, validating the hypothesis of this research.Although the methodology can be applied to any county or city, the regressions proposed for predicting the efficiency of hospital network estimated by DEA can be applied only if the city studied has the same characteristics of the Orlando area. These conditions include the following: (i) networks must have a rate of services lager than 0.76; (ii) the number of survivors must be less than 47% of the bed capacity EDs of the area studied; (iii) all hospitals in the network must have ED and they must be located in less than 48 miles range from the disaster sites, and (iv) EDs should not have more than 60 minutes of waiting time.The proposed methodology, in special the efficiency index, support the operational objectives of the 2012 ESF#8 for Florida State to handle risk and response capabilities conducting and participating in training and exercises to test and improve plans and procedures in the health response.
Show less
Date Issued: 2012
Identifier: CFE0004524, ucf:49290
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0004524

Title: AN INVESTIGATION OF PROSOCIAL RULE BREAKING WITHIN THE CASUAL RESTAURANT INDUSTRY.
Creator: Curtis, Catherine, Dickson, Duncan, University of Central Florida
Abstract / Description: In the hospitality industry, the role of the frontline employee is integral. These employees are the face of the organization and have a strong role in shaping and forming the opinions of consumers by way of their product and service delivery. Therefore, the decisions an employee makes during the product or service delivery is critical in maintaining the relationship with the customer. Employees may be faced with opportunities to better service a customer at the cost of breaking an...
Show moreIn the hospitality industry, the role of the frontline employee is integral. These employees are the face of the organization and have a strong role in shaping and forming the opinions of consumers by way of their product and service delivery. Therefore, the decisions an employee makes during the product or service delivery is critical in maintaining the relationship with the customer. Employees may be faced with opportunities to better service a customer at the cost of breaking an organizational rule or procedure. When an employee is faced with this dilemma and decides to break the rule on the behalf of the customer knowing the risks involved, this is called prosocial rule breaking. One distinct difference between this concept and general rule breaking is that this is performed as a nonselfish gesture; the employee does not receive any personal benefit. To examine this further, this study investigated the overall propensity to participate in prosocial rule breaking and the impact of the Big Five personality dimensions on prosocial rule breaking. To gain a better understanding of these constructs, a review of literature related to ethical decision making, prosocial behavior, and the five factor theory of personality was conducted. To investigate the research objectives, a purposive sample of frontline employees from a nationally branded restaurant chain completed a four part self-administered questionnaire by answering questions on the five factor personality dimensions through the Big Five Inventory (BFI), a restaurant based scenario followed by MorrisonÃ‚Â's (2006) prosocial rule breaking scale, a section on demographic information, and an open ended section for qualitative comments. Overall, three-hundred and five (305) usable questionnaires were completed and interpreted. The results demonstrated that this sample of restaurant employees revealed a moderate propensity for prosocial rule breaking. Moreover, the results revealed that the Agreeableness dimension is the most common personality dimension for this group of restaurant employees, but the Conscientiousness domain was the best predictor of oneÃ‚Â's propensity not to participate in prosocial rule breaking. The implications for managers from this study indicate a need for managers to recognize and encourage prosocial behaviors from their employees. They also need to understand which personality domains contribute to prosocial behavior, which can ultimately have implications for hiring, selection, and training.
Show less
Date Issued: 2010
Identifier: CFE0003075, ucf:48316
Format: Document (PDF)
PURL: http://purl.flvc.org/ucf/fd/CFE0003075

hospitality (7)	+ -
Hospitality (4)	+ -
hospital (4)	+ -
Efficiency (2)	+ -
Experiential Learning (2)	+ -

Hospitality Management (2)	+ -
Hospitals (2)	+ -
Lodging (2)	+ -
bioterrorism (2)	+ -
education (2)	+ -
hospitals (2)	+ -
patient safety (2)	+ -
pediatric (2)	+ -
preparedness (2)	+ -
quality of care (2)	+ -
stress (2)	+ -
Agreement Measure (1)	+ -
Amenities (1)	+ -
Brand (1)	+ -
Brand alliance (1)	+ -
Brand management (1)	+ -
Branding practices (1)	+ -
Branding theory (1)	+ -
CSR (1)	+ -
CSR in Hospitality Industry (1)	+ -
CSR in Travel and Tourism Industry (1)	+ -
Cancer (1)	+ -
Characteristic Topoi (1)	+ -
Classroom (1)	+ -
Clinical Engineering (1)	+ -

ETD Collection (33)	+ -
Honors Collection (4)	+ -

University of Central Florida (36)	+ -
Wan, Thomas (4)	+ -
Breiter, Deborah (3)	+ -
Liberman, Aaron (3)	+ -
Severt, Denver (3)	+ -

Aiello, Taryn (2)	+ -
Cintron Delgado, Rosa (2)	+ -
Dickson, Duncan (2)	+ -
Fottler, Myron (2)	+ -
Fyall, Alan (2)	+ -
Rompf, Paul (2)	+ -
Tubbs, LeVester (2)	+ -
, (1)	+ -
Agiro, Abiy (1)	+ -
Allred, Kelly (1)	+ -
Anderson, Kim (1)	+ -
Andrews, Diane (1)	+ -
Bahaitham, Haitham (1)	+ -
Bainbridge, Samantha (1)	+ -
Baker, Molly S (1)	+ -
Bebber, Robert (1)	+ -
Blank, William (1)	+ -
Boote, David (1)	+ -
Boyd, Karen (1)	+ -
Boyd, Tammy (1)	+ -
Bull Torres, Maria (1)	+ -
Cassanello, Robert (1)	+ -
Choi, Youngsoo (1)	+ -
Cobb, Enesha (1)	+ -
Cooney, Lucretia (1)	+ -

Search In

Pages

Pages

Sort Results By:

Narrow results by:

Topical Subject

Collection

Type of Resource

Language

Creator

Format

Owner