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PERFORMANCE APPRAISAL SYSTEMS IN HIGHER EDUCATION: AN EXPLORATION OF CHRISTIAN INSTITUTIONS
Title
PERFORMANCE APPRAISAL SYSTEMS IN HIGHER EDUCATION: AN EXPLORATION OF CHRISTIAN INSTITUTIONS.
Creator
Flaniken, Forrest, Cintron, Rosa, University of Central Florida
Abstract / Description
Although there is substantial literature on the use of performance appraisal in the for-profit world, there is little literature available concerning the appraisal of staff positions in higher education. More knowledge is needed in this area since there is considerable research indicating that performance appraisal creates benefits to an organization and its employees. This study provides a comprehensive review of the development and use of performance appraisal in the United States, and a...
Show moreAlthough there is substantial literature on the use of performance appraisal in the for-profit world, there is little literature available concerning the appraisal of staff positions in higher education. More knowledge is needed in this area since there is considerable research indicating that performance appraisal creates benefits to an organization and its employees. This study provides a comprehensive review of the development and use of performance appraisal in the United States, and a detailed look at the purposes, benefits, and challenges of performance appraisal. The study found a very high usage of staff performance appraisal in its population of 108 Christian colleges and universities. However, it also found a significant amount of dissatisfaction with the appraisal process due to (a) lack of leadership support for the appraisal process, (b) supervisors not being held accountable for the timely completion of their appraisals, and (c) the lack of training provided supervisors for doing performance appraisals well.
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Date Issued
2009
Identifier
CFE0002863, ucf:48056
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0002863
PROJECT REVIEW MATURITY AND PROJECT PERFORMANCE: AN EMPIRICAL CASE STUDY
Title
PROJECT REVIEW MATURITY AND PROJECT PERFORMANCE: AN EMPIRICAL CASE STUDY.
Creator
Vergopia, Catherine, Kotnour, Timothy, University of Central Florida
Abstract / Description
Many organizations use project management maturity models to improve their project performance. These systematic and sequential frameworks are designed to help organizations quantify their project management maturity and improve their project management processes. However, these models rarely put enough emphasis on project reviews as tools to improve project performance, because, too often, project reviews are considered as non-productive administrative processes. The lack of emphasis on...
Show moreMany organizations use project management maturity models to improve their project performance. These systematic and sequential frameworks are designed to help organizations quantify their project management maturity and improve their project management processes. However, these models rarely put enough emphasis on project reviews as tools to improve project performance, because, too often, project reviews are considered as non-productive administrative processes. The lack of emphasis on project reviews in project management maturity models is also illustrated by the limited amount of research published on the relationship between project reviews and project performance. Based on the concept of project management maturity models, this dissertation presents a project review maturity model used to measure the project review maturity for four (4) types of reviews (routine, gate, post-mortem, and focused-learning) as well as the overall project review maturity. In addition, this research establishes the quantitative relationship between project review maturity and project performance. This dissertation also quantifies the concept of project review performance and its relationship with project performance for all four (4) types of reviews, as well as for the overall project review performance. Finally, this research provides enablers, barriers, and best practices for effective reviews, based on the answers of written interview questions, and observations from a post-mortem review meeting at a highly-technical organization. The empirical case study and survey analysis conducted by this dissertation led to some unique findings. Five (5) specific conclusions were developed: •Organizations use all types of reviews in their project management procedures, and view each review role differently. •Some reviews are more related than others to project performance, although generally, review maturity and performance are significantly relevant to project performance. •Organization culture (beliefs, expected actions, etc.) is not significantly relevant to project team members when assessing project status or PM procedures during project life-cycle. •Post-mortem and focused-learning reviews are linked with higher levels of learning than routine and gate reviews. •Effective reviews need managerial support. This research is the first of its kind to show significant positive relationships between project review maturity and performance with project performance and to provide quantifiable results for organizations to further improve their review processes.
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Date Issued
2008
Identifier
CFE0002401, ucf:47743
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0002401
THE IMPACT OF ONLINE EDUCATION ON ACADEMIC PERFORMANCE FOR LADIES PROFESSIONAL GOLF ASSOCIATION TEACHING AND CLUB PROFESSIONALS
Title
THE IMPACT OF ONLINE EDUCATION ON ACADEMIC PERFORMANCE FOR LADIES PROFESSIONAL GOLF ASSOCIATION TEACHING AND CLUB PROFESSIONALS.
Creator
Fjelstul, Jill, Higginbotham, Patricia, University of Central Florida
Abstract / Description
Ladies Professional Golf Association Teaching Professionals are scattered throughout the country, many of whom are self-employed. There was not a review session for Class A written test preparation prior to this study. The focus of this research, thus, was to assist first time test takers in their preparation of the LPGA Class A written evaluation through an online medium. The study was conducted between July and November, 2005, and was offered to LPGA T & CP Class B first-time test takers....
Show moreLadies Professional Golf Association Teaching Professionals are scattered throughout the country, many of whom are self-employed. There was not a review session for Class A written test preparation prior to this study. The focus of this research, thus, was to assist first time test takers in their preparation of the LPGA Class A written evaluation through an online medium. The study was conducted between July and November, 2005, and was offered to LPGA T & CP Class B first-time test takers. Components of the online review session included self-evaluations, discussion postings involving test-related content, and practice quizzes. The study compared the pass rate percentage of the participants in the online review session with the pass rate percentage of those who did not participate in the online review session. A test of proportions determined there was not a significant increase in the pass percentage rate of the online review session participants when compared to the test takers who did not receive intervention. However, pass rates and average test scores were higher for online review session participants. Suggested uses of this study include the future development of online review sessions for LPGA Class B and Apprentice written evaluations, with the goal of improving academic performances. Future research should include replication of the present study, but with a larger sample size. Future research should also involve Class B and Apprentice test takers and not be limited to first time test takers.
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Date Issued
2006
Identifier
CFE0000940, ucf:46730
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0000940
CRITICAL REVIEWS AND MARKET PERFORMANCE
Title
CRITICAL REVIEWS AND MARKET PERFORMANCE.
Creator
Pomirleanu, Elena, Ganesh, Jaishankar, University of Central Florida
Abstract / Description
Firms invest significant resources to improve the quality of their products but also to communicate to consumers about their efforts. However, information regarding quality of product offerings is now increasingly being generated by short or long term users of products or services. The growing popularity of critical reviews has prompted attention from both academics and practitioners alike. Current academic findings do not seem conclusive with respect to the impact critical reviews have on...
Show moreFirms invest significant resources to improve the quality of their products but also to communicate to consumers about their efforts. However, information regarding quality of product offerings is now increasingly being generated by short or long term users of products or services. The growing popularity of critical reviews has prompted attention from both academics and practitioners alike. Current academic findings do not seem conclusive with respect to the impact critical reviews have on product performance on the market. The current dissertation aims to clarify the role critical reviews have in relation to economic outcomes such as sales, category market share, price premiums and product success. Using four years of cross-sectional data from the automobile market, the first essay of this dissertation conceptualizes consumer and expert ratings as market-based signals and investigates the impact critical reviews have on product performance of new and used automobiles. Results show that both consumer and expert ratings are positively related to market performance (sales and category market share of new automobiles) but they exhibit a non-synergistic interaction. More specifically, at higher levels of consumer ratings, the impact of expert ratings on product performance is decreased and vice-versa. Furthermore, results show that critical ratings are significantly associated with the firm's ability to command higher price premiums. Comparatively, a firm-based driver of product performance, product improvement failed to show a significant association with product market performance but it exhibited a non-linear relationship with price premiums. Moreover, the impact of expert ratings proved to be significantly higher for utilitarian products than hedonic products whereas consumer ratings do not have a differential effect across product types. Finally, the results did not show that the impact of consumer ratings on sales of used automobiles is increasing over time. The second essay focuses on expert reviews (entertainment critics) and provides a more nuanced examination of the role of critics and critical reviews and their impact on probability of product success. Based on qualitative data, two types of expert reviews are distinguished to be influential (opinions and evaluations), however, their role differs in importance over time. The hypotheses are tested using data from the fourth season of American Idol. Results show that on average, opinions are significantly impacting the probability of success whereas evaluations do not. Moreover, the numbers of statements that contain evaluation negatively impact the success in early periods. Overall, the results highlight the facts that critical reviews from both experts and consumers should be monitored, that they are a key driver of product market-success and that select expert reviews may influence product success in early stages of product existence.
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Date Issued
2009
Identifier
CFE0002788, ucf:48131
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0002788
EXTRACTING QUANTITATIVE INFORMATIONFROM NONNUMERIC MARKETING DATA: AN AUGMENTEDLATENT SEMANTIC ANALYSIS APPROACH
Title
EXTRACTING QUANTITATIVE INFORMATIONFROM NONNUMERIC MARKETING DATA: AN AUGMENTEDLATENT SEMANTIC ANALYSIS APPROACH.
Creator
Arroniz, Inigo, Michaels, Ronald, University of Central Florida
Abstract / Description
Despite the widespread availability and importance of nonnumeric data, marketers do not have the tools to extract information from large amounts of nonnumeric data. This dissertation attempts to fill this void: I developed a scalable methodology that is capable of extracting information from extremely large volumes of nonnumeric data. The proposed methodology integrates concepts from information retrieval and content analysis to analyze textual information. This approach avoids a pervasive...
Show moreDespite the widespread availability and importance of nonnumeric data, marketers do not have the tools to extract information from large amounts of nonnumeric data. This dissertation attempts to fill this void: I developed a scalable methodology that is capable of extracting information from extremely large volumes of nonnumeric data. The proposed methodology integrates concepts from information retrieval and content analysis to analyze textual information. This approach avoids a pervasive difficulty of traditional content analysis, namely the classification of terms into predetermined categories, by creating a linear composite of all terms in the document and, then, weighting the terms according to their inferred meaning. In the proposed approach, meaning is inferred by the collocation of the term across all the texts in the corpus. It is assumed that there is a lower dimensional space of concepts that underlies word usage. The semantics of each word are inferred by identifying its various contexts in a document and across documents (i.e., in the corpus). After the semantic similarity space is inferred from the corpus, the words in each document are weighted to obtain their representation on the lower dimensional semantic similarity space, effectively mapping the terms to the concept space and ultimately creating a score that measures the concept of interest. I propose an empirical application of the outlined methodology. For this empirical illustration, I revisit an important marketing problem, the effect of movie critics on the performance of the movies. In the extant literature, researchers have used an overall numerical rating of the review to capture the content of the movie reviews. I contend that valuable information present in the textual materials remains uncovered. I use the proposed methodology to extract this information from the nonnumeric text contained in a movie review. The proposed setting is particularly attractive to validate the methodology because the setting allows for a simple test of the text-derived metrics by comparing them to the numeric ratings provided by the reviewers. I empirically show the application of this methodology and traditional computer-aided content analytic methods to study an important marketing topic, the effect of movie critics on movie performance. In the empirical application of the proposed methodology, I use two datasets that combined contain more than 9,000 movie reviews nested in more than 250 movies. I am restudying this marketing problem in the light of directly obtaining information from the reviews instead of following the usual practice of using an overall rating or a classification of the review as either positive or negative. I find that the addition of direct content and structure of the review adds a significant amount of exploratory power as a determinant of movie performance, even in the presence of actual reviewer overall ratings (stars) and other controls. This effect is robust across distinct opertaionalizations of both the review content and the movie performance metrics. In fact, my findings suggest that as we move from sales to profitability to financial return measures, the role of the content of the review, and therefore the critic's role, becomes increasingly important.
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Date Issued
2007
Identifier
CFE0001617, ucf:47164
Format
Document (PDF)
PURL
http://purl.flvc.org/ucf/fd/CFE0001617